51 to 75 of 79 Incident Management Jobs in the Midlands

Hybrid Working + Pension + Health Care + Training & Career Development: Providing 1st line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents. Providing IT support across a range of customer IT environments including: Desktop ...

+ Pension + Health Care + Training & Career Development: Providing 1st/2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents. Providing IT support across a range of customer IT environments including: Desktop ...

Consider This Opportunity? This is an excellent opportunity for a Junior Cloud Infrastructure Engineer to gain broader exposure across cloud platforms, infrastructure support, monitoring, incident management and technical escalation. You will work alongside experienced engineers while developing the skills needed to progress within cloud infrastructure and engineering. ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

business‐critical changes, setting the standard for quality, performance, and maintainability.Provide hands‐on expertise in Java‐based systems, including concurrency, performance tuning, memory management, and API design.Non‐Functional Ownership & System PerformanceTake a leading role in defining, implementing, and validating non‐functional requirements, including system latency, throughput, scalability, and reliability.Drive … solutions for cloud scaling and capacity management, ensuring the platform performs predictably under variable and peak loads.Provide deep expertise in working with large databases and data stores, including performance optimisation, data access patterns, and operational scaling.Problem Solving & Technical Decision SupportSolve the most complex and ambiguous technical problems, particularly those ...

business‐critical changes, setting the standard for quality, performance, and maintainability. Provide hands‐on expertise in Java‐based systems, including concurrency, performance tuning, memory management, and API design. Non‐Functional Ownership & System PerformanceTake a leading role in defining, implementing, and validating non‐functional requirements, including system latency, throughput, scalability … reliability. Drive solutions for cloud scaling and capacity management, ensuring the platform performs predictably under variable and peak loads. Provide deep expertise in working with large databases and data stores, including performance optimisation, data access patterns, and operational scaling. Problem Solving & Technical Decision SupportSolve the most complex and ambiguous ...

ability to troubleshoot remotely using a variety of toolsets At least 3 years of experience in an IT support organisation Strong understanding of ITIL incident management, including upholding SLAs and communication with customers Experience with researching complex issues Self-motivated achiever who gains satisfaction from providing excellent customer … deliver on time and to customer quality expectations. In-depth project delivery experience including compliance to strict MoD Guidelines and Standards. Demonstrable configuration management experience SC clearance required Desirable: LAN, WAN, 4G and Wifi Ethernet, Secure+ Ethernet, ADSL, FTTC, SOGEA, etc Understanding of core networks and circuit mapping, VLANs ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management ...

help our clients negotiate a rapidly changing world by working with them to manage and mitigate the risks they face. We specialise in management systems compliance & expert advice across a broad spectrum of standards, schemes & business improvement services including customised training & assurance. In Inspection Services, we certify safety critical … align with industry best practices and organizational goals.Foster a culture of service excellence, collaboration, and continuous learning within the team.Key Responsibilities:Team Leadership and Management:Oversee the daily operations of the global Service Desk, ensuring consistent delivery of support services across.Line manage 3 Service Desk Team Leads ...

including the development and mentoring of the Level 2 Analyst, monitoringnetworks to actively remediate unauthorised activities. Requirements Tasks: Developand integrate security event monitoring and incident management services. Respond tosecurity incidents as they occur as part of an incident response team. Implementmetrics and dashboards to give visibility ...

applications and learning new systems.Organised and accurate when managing several tasks or priorities.Experience of 1link or another automotive related platform is beneficial.Experience of CRM, incident-management or ticketing systems is beneficial.Knowledge of the automotive, fleet, leasing or vehicle maintenance industry is beneficial.Customer focused and approachable.Calm and resilient under ...

those Lead and collaborate on responsive and high impact evaluations Provide a rapid evaluation and epidemiology science advice function to support standard & enhanced response Incident Management Teams (IMTs) as appropriate Provide evaluation & epidemiology science advice to the Centres for Climate and Health Security and Pandemic Preparedness Establish strategic … activities Support the translation of scientific evidence into policy and practice as appropriate, working closely with the Behavioural Science & Insights Division and the Research Management & Knowledge Division. Main duties of the job The Epidemiology and Information Scientist will support colleagues in the provision of a range of activities including ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including DNS, TCP/ ...

post holder will provide technical support for network incidents and problems, acting as an escalation point for complex issues and contributing to major incident response activities when required. They will assist in ensuring network infrastructure remains secure, supported, and appropriately maintained through regular patching, monitoring, documentation, and lifecycle management … changes required to support business, operational, security, and project requirements. Assess, document, test, and implement approved network changes in accordance with BRUSH Group change management processes and technical standards. Provide 2nd and 3rd line technical support for network-related incidents, problems, and service requests, ensuring issues are resolved within ...

annual Disaster Recovery test Skills & Attributes: Knowledge of relational database design fundamentals Knowledge of database components and capabilities Understanding of Continuity Mgmt including backups, Incident Mgmt, Problem Mgmt, Change Mgmt and Capacity Mgmt Knowledge of HA and DR Knowledge of database best practices A breadth of experience in Production ...

operating model. Drive service transformation, optimisation and continuous improvement. Establish effective service governance across SLAs, XLAs, OLAs and KPIs. Lead and develop service management teams, building a high-performance culture. Provide senior leadership during major incidents and operational escalations. Develop and deliver a service improvement roadmap with measurable outcomes. … Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management ...

Cloud Operations Engineers, delivering scalable, governance-driven cloud services with a customer-first focus. You will own deployments in Azure/AWS, define incident management, monitoring, cost optimization, and operational reporting, while partnering with Product Engineering and QA to ensure service levels. #J-18808-Ljbffr ...

engineering, IT, and business units to deliver reliable, governed services for a global user base of 16,000+. The role focuses on operational excellence, incident management, change and release governance, and continuous improvement within a multinational environment. #J-18808-Ljbffr ...

architectural and design patterns. Commitment to data sensitivity and quality, emphasizing test‐driven development and resiliency. Familiarity with automation and proactive system optimisation, including incident management; on‐call rota participation is possible. Preference for candidates comfortable with hybrid working – Tuesday, Wednesday, and Thursday onsite. Where ...

Manage and coordinate service users' care, referrals and onward support. Work autonomously whilst collaborating effectively with colleagues and partner organisations. Contribute to clinical governance, incident management, audits and service development initiatives. Support the continuous improvement of an evolving digital healthcare service. About You To be successful in this ...

development deployments from start to finish, thinking strategically about back-end architectural and design patterns.Manage system optimisations from identifying bottlenecks to participating in proactive incident management.SkillsAWS, AWS Lambda, Amazon Connect, Amazon DynamoDB ...

deployments from start to finish, thinking strategically about back-end architectural and design patterns. Manage system optimisations from identifying bottlenecks to participating in proactive incident management. Skills #J-18808-Ljbffr ...

regulatory and policy requirements while identifying opportunities for process improvement. You will support change activity, analyse performance and customer outcomes, and contribute to governance, incident management and root cause analysis within a fast-paced environment. #J-18808-Ljbffr ...