1 to 25 of 30 Performance Metrics Jobs in the Midlands

to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction … and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to More ❯

to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support … and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers More ❯

key results for the verticals and initiatives you own Help us drive the adoption of AI to better guide our customers to good financial decisions Understand and drive product performance against both commercial and non-commercial KPIs Own day to day performance, enhancement and issues in your verticals Build an understanding of user and market insight and facilitate … benefit customers and our lenders/partners Qualifications Consumer facing - experience of direct to consumer product management including quantitative assumption validation through A/B testing and feature experimentation Metrics - Product passion and obsession for product performance metrics and feedback, understanding customer needs through data insights Product discovery - Ability to synthesise data insights and customer research into More ❯

of IT services, ensuring minimal disruption and high performance. Compliance & Security – Maintain IT systems to meet the highest security and regulatory standards. Monitoring & KPI Tracking – Establish monitoring systems, analyse performance metrics, and implement improvements. Project Management – Lead IT projects, including system upgrades and infrastructure enhancements, ensuring timely delivery and minimal impact on business operations. Key Requirements: 5+ years More ❯

solutions into business value for clients. Strong expertise in sales techniques, including deal origination, lead generation, pipeline management, negotiation, and closing deals. Strong analytical skills to evaluate data and performance metrics to drive account strategy. Ability to work collaboratively and effectively across functional teams to deliver client-centric solutions. Excellent presentation skills, written and verbal communications skills Exceptional More ❯

will be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at the … heart of your role, encompassing both sales and service. Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth. Training Compliance: Ensuring that all colleagues are up to date with their training metrics. Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the More ❯

security by participating in awareness programs, supporting internal and external audits, and assisting in the development of policy, standards, and procedures. Lead the collection, analysis, and presentation of InfoSec performance metrics, and prepare briefings for senior leaders on studies and plans. Analyse data from security assessment tools and systems, identify process inefficiencies, and contribute innovative solutions to improve More ❯

a SaaS/Financial Services background. As a senior leader within the Delivery function, the Head of Projects will work closely with the board to define, implement, and monitor performance metrics, drive continuous improvement, and ensure delivery excellence. They will lead a team of Project Managers, Implementation Managers, and Technical Consultants, ensuring all projects are delivered to a … Take ownership and maintain overall accountability for all project deliveries across the organisation (IT and Client). - Lead and develop the project delivery team, ensuring clear responsibilities, alignment, and performance against strategic objectives. - Partner with the Chief Delivery Officer and Implementation Manager to define and implement departmental and project KPIs, reporting frameworks, and delivery success metrics aligned to … and cross-functional alignment across Product, Sales, Customer Success, and Engineering. - Lead delivery planning for complex client engagements, including multi-phase rollouts and technical onboarding. - Continuously assess delivery team performance and make organisational improvements to support rapid scale. - Proactively manage risk, scope, and change across a portfolio of client projects. - Provide mentorship, coaching, and development opportunities to build a More ❯

contained and eradicated. Cyber Crisis Testing: Participate in cyber-attack simulations and scenario exercises to test resilience and improve preparedness. Reporting: Develop and improve reporting dashboards and security/performance metrics to drive continuous improvement in security operations. Security Tools Support: Support the implementation, maintenance, and configuration of security tools and systems for prevention, detection, and response. Audit More ❯

ensuring SLA adherence, cost efficiency, and service quality. Data Governance & Analytics Drive data quality, governance, and analytics initiatives across the business. Implement reporting frameworks for operational, security, and project performance metrics. Budget & Procurement Own the IT budget, including forecasting and procurement. Evaluate vendor proposals and negotiate contracts to maximise ROI. About You Strong leadership and team management skills. Extensive More ❯

managing communication and resolving issues Retainer Management Manage ongoing client retainers and ensure deliverables are consistently met Proactively identify opportunities to add value for clients Track and report on performance metrics, providing actionable insights Client Collaboration Build strong relationships with clients, understanding their business goals Provide updates, reports, and strategic recommendations to support growth Team Coordination Work closely … stakeholders on goals and timelines E-commerce Expertise Stay up-to-date on the latest trends, tools, and best practices in web and e-commerce Provide guidance on website performance, UX/UI optimisation, and platform functionality Required Skills & Experience Proven experience in e-commerce, account management, or web project management Strong knowledge of e-commerce platforms such as … management skills to handle multiple projects and clients Clear communication skills, able to explain technical concepts to non-technical audiences Analytical mindset with the ability to generate insights from performance data Proactive, solutions-focused, and motivated by achieving results Please apply now. More ❯

managing communication and resolving issues Retainer Management Manage ongoing client retainers and ensure deliverables are consistently met Proactively identify opportunities to add value for clients Track and report on performance metrics, providing actionable insights Client Collaboration Build strong relationships with clients, understanding their business goals Provide updates, reports, and strategic recommendations to support growth Team Coordination Work closely … stakeholders on goals and timelines E-commerce Expertise Stay up-to-date on the latest trends, tools, and best practices in web and e-commerce Provide guidance on website performance, UX/UI optimisation, and platform functionality Required Skills & Experience Proven experience in e-commerce, account management, or web project management Strong knowledge of e-commerce platforms such as … management skills to handle multiple projects and clients Clear communication skills, able to explain technical concepts to non-technical audiences Analytical mindset with the ability to generate insights from performance data Proactive, solutions-focused, and motivated by achieving results Please apply now. More ❯

smoothly, clients stay engaged, and results speak for themselves. You'll bring structure, clarity, and pace, creating an environment where ideas turn into measurable outcomes. From managing budgets and performance to coaching individuals and evolving digital processes, this is a role where your leadership will directly influence growth. What's in it for you? A genuine leadership role with … digital professionals Manage project delivery from brief to completion, ensuring deadlines, budgets and quality standards are met Oversee budgeting and resource planning, maximising efficiency and ROI Establish and track performance metrics to drive improvement and accountability Build and maintain strong client relationships, ensuring alignment and satisfaction Keep the business ahead of emerging trends in digital marketing and technology … You'll (hopefully) bring: A background spanning digital marketing, web projects or digital strategy. You combine commercial awareness with creative understanding, and you'll be as comfortable talking campaign metrics/strategy as you are coaching team members. Proven experience leading a digital or marketing team Strong project and budget management skills A clear understanding of SEO, PPC, content More ❯

Operations & Incident Response: Maintain Splunk infrastructure in both Production and Non-Production environments. Support Splunk SRE and Application teams in incident investigation and resolution. Proactively monitor system health and performance metrics. Upgrades and Change Management: Plan and execute upgrades to Splunk components. Perform pre- and post-upgrade checks and validations. Prepare documentation and submit Change Requests following organizational procedures. More ❯

wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers • Set clear objectives, performance metrics and ensure regular feedback and reviews. • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards. Incident & Problem Management • Oversee 24/… to internal stakeholders during incidents and planned works. • Collaborate with engineering, field, and project teams to support network change and maintenance activities. • Produce regular reporting on incident trends, team performance, and network health. Key Skills/Experience: • Proven experience in a NOC, Service Operations, or similar network management environment. • Strong technical knowledge of IP networking, FTTP, and fixed wireless More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯