Service Desk Manager
- Hiring Organisation
- Pro-Connexions
- Location
- Birmingham, Solihull B90, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum £40-45k + Skill development & Career
understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service Desk Manager/IT Service Desk Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting … SLAs. As Service Desk Manager/IT Service Desk Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Manager/IT Service Desk Manager would be responsible for Problem Management, People Management ...