Service Desk Team Leader
- Hiring Organisation
- Microlise
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with senior management customers, managing expectation of key stakeholders Working closely with other departments including but not limited to all ITIL areas and Development to provide … building a positive team culture A customer-obsessed mindset with the ability to empower the team to deliver exceptional service at every touchpoint Excellent communication skills, able to translate technical concepts clearly for non-technical audiences Demonstrable experience overseeing complex technical incidents through to resolution, ensuring quality and consistency ...