24 of 24 Customer Experience Jobs in the North East

models that underpin ILaaS, including personalised support pathways, predictive service models using AI and analytics, and integrated response solutions, Develop and deliver a comprehensive CX strategy that enhances customer satisfaction, drives retention, supports commercial growth, and underpins new recurring revenue models, Embed Voice of Customer (VoC) and customer feedback loops into all aspects of service development, operational improvement, and innovation initiatives, Establish, monitor, and continually improve CX and Response KPIs including NPS, service responsiveness, resolution times, customer effort, and operational SLAs, Act as the executive lead for customer escalations, complaints, and complex service challenges, ensuring … VoC) practices, customer journey analytics, and continuous improvement methodologies (e.g., Lean, Six Sigma, Service Excellence frameworks), Commercial acumen with an ability to connect CX outcomes to commercial performance (e.g., retention, lifetime value, upsell opportunities), Experience of operating in regulated, safety-critical, or safeguarding-sensitive sectors, Inspirational leadership skills More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients … lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and … and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and More ❯

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. … Knowledge and Experience GCSE Maths and English (or equivalent) None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience More ❯

experience. You'll own the online P&L, define and deliver the eCommerce roadmap, and lead a high-performing team to drive digital revenue, customer retention, market expansion across all brands. Responsibilities of the Head of Performance Marketing:- Lead the eCommerce function across all websites and digital platforms, aligning … optimisation of performance marketing campaigns, including paid search, paid social, affiliate, and display, to drive traffic, acquisition, and revenue. Define the ecommerce roadmap, prioritising customer experience, conversion optimisation, and operational efficiency. Drive continual improvement of the user journey across website and app, working closely with UX/UI … development, and creative teams to optimise performance and functionality. Own all ecommerce KPIs including online sales, conversion rates, bounce rates, AOV, LTV, and customer acquisition cost. Build, lead and develop high-performing marketing and digital teams, fostering cross-functional collaboration and a results-driven culture. Oversee platform management (e.g. More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

Job Description How You'll Make an Impact We're seeking a highly motivated Customer Solutions & Strategy Lead to play a pivotal role in driving the sales cycle for Epsilon's product portfolio. In this individual contributor role, you will lead the pre-sales process, guide customers through technical … onboarding, and ensure seamless integrations across digital marketing, identity, and customer experience solutions. You will collaborate with 12+ cross-functional teams to deliver tailored solutions, optimize resources, and drive the strategic success of sales pursuits. If you're a proactive, results-driven leader with a passion for technology … and customer success, we'd love to hear from you. This is a hybrid role based in our London office (2/3 days per week). What You'll Achieve Maximize Sales Success : Ensure that every sales pursuit delivers high-value solutions that exceed customer expectations. Drive More ❯

of working to ensure all operational items are captured for training & onboarding requirements Monitor project performance and continuously seek ways to improve efficiency and customer experience Provide high level customer service, acting as a trusted advisor to the client throughout the implementation journey Assist the Head of More ❯

of working to ensure all operational items are captured for training & onboarding requirements Monitor project performance and continuously seek ways to improve efficiency and customer experience Provide high level customer service, acting as a trusted advisor to the client throughout the implementation journey Assist the Head of More ❯

Explore more on Job Details: As part of the Cubic Transportation Services IT Team, you will bring a wealth of Network Architecture knowledge and experience to a team responsible for the full lifecycle management of the Network Infrastructure that underpins the systems and solutions that Cubic provides to high … practices and performance with a view to improving processes, procedures, and general levels of service, ultimately engendering a "continuous improvement" culture resulting in enhanced customer experience and company profitability. Participate in solution design for bid and proposal efforts to ensure fit for purpose and cost-effective Network Infrastructure …/Manager from time-to-time, as may be reasonably required of them. The candidate may be required to work on other Cubic or customer sites. Support project deployments and critical incidents with out of hours working as required. Comply with Cubic's values and adherence to all company More ❯

and driven team at Lindy Electronics Ltd, a successful global supplier of cable and connectivity solutions. In this role, youll manage and grow existing customer accounts while also identifying new opportunities. Youll provide tailored solutions using our wide range of IT and AV products, ensuring your customers get exactly … what they need. This role is based at our head office in Thornaby, Stockton-on-Tees, with some travel for customer visits and events. Ready to take the next step in your sales career? Apply now and become a part of our growing UK Sales team. Key Responsibilities: Build … and maintain strong working relationships via phone, email and in-person Understand customer needs and recommend appropriate IT/AV solutions Grow turnover from existing accounts in line with set targets Seek and win new business opportunities Attend customer meetings and trade exhibitions as required Maintain a healthy More ❯

experience. You'll own the online P&L, define and deliver the eCommerce roadmap, and lead a high-performing team to drive digital revenue, customer retention, market expansion across all brands. Responsibilities of the Head of Performance Marketing:- Lead the eCommerce function across all websites and digital platforms, aligning … optimisation of performance marketing campaigns, including paid search, paid social, affiliate, and display, to drive traffic, acquisition, and revenue. Define the ecommerce roadmap, prioritising customer experience, conversion optimisation, and operational efficiency. Drive continual improvement of the user journey across website and app, working closely with UX/UI More ❯

for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your … customers technology strategy, implementation, and future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … across four continents. About the Role: We are currently looking for a Senior Data Engineer to manage teams on client projects. Your Profile: Proven experience as a Data Engineer with a focus on Azure cloud services. Experience of managing small teams whilst also being hands-on. Strong database … fundamentals including SQL/TSQL, performance and schema design. Experience architecting and building data applications using Azure, specifically a Data Warehouse and/or Data Lake. Technologies : Azure Data Factory, Azure Synapse Analytics, Azure Data Lake, Azure Databricks and Power BI. Experience with creating low-level designs for More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … across four continents. About the Role: We are currently looking for a Senior Data Engineer to manage teams on client projects. Your Profile: Proven experience as a Data Engineer with a focus on Azure cloud services. Experience of managing small teams whilst also being hands-on. Strong database … fundamentals including SQL/TSQL, performance and schema design. Experience architecting and building data applications using Azure, specifically a Data Warehouse and/or Data Lake. Technologies : Azure Data Factory, Azure Synapse Analytics, Azure Data Lake, Azure Databricks and Power BI. Experience with creating low-level designs for More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms . The ideal candidate will have strong experience across Azure and AWS , with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play … and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions . Hands-on experience designing data solutions on Azure More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms . The ideal candidate will have strong experience across Azure and AWS , with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play … and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions . Hands-on experience designing data solutions on Azure More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title : Data Engineer with Azure Experience Location : Newcastle/Sunderland, UK About the Role We are seeking a talented and motivated Data Engineer with hands-on experience in Azure … Key Skills & Qualifications Bachelor’s degree in data engineering, data science or related degree with a 2:1 or above. 2-3 years of experience as Data Engineering ( REQUIRED ). Proven experience as a Data Engineer with a focus on Azure Cloud data Services (e.g. Azure Data Factory More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title : Data Engineer with Azure Experience Location : Newcastle/Sunderland, UK About the Role We are seeking a talented and motivated Data Engineer with hands-on experience in Azure … Key Skills & Qualifications Bachelor’s degree in data engineering, data science or related degree with a 2:1 or above. 2-3 years of experience as Data Engineering ( REQUIRED ). Proven experience as a Data Engineer with a focus on Azure Cloud data Services (e.g. Azure Data Factory More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯

Kingdom Cities: Birmingham (UK), London, Manchester (UK), Newcastle Avanade is a company that helps businesses transform with the power of Microsoft technology. Whether enhancing customer experiences, optimizing operations, or improving security, Avanade delivers innovative solutions in collaboration with strategic partners like Accenture. In this indirect role, you will work … targets. As an Indirect CAL, you will play a pivotal role in ensuring these objectives are met. In this role you will bring your experience and focus to the CMT (Communications, Media and Technology) Market. The focus will be on the following sub-industries within CMT: If you are More ❯

join their in-house development team. This role focuses on Vue.js and modern web technologies to build responsive, user-friendly applications that enhance the customer experience. The Role: Develop, test, and maintain high-performance frontend applications. Implement UI components for a seamless user experience. Collaborate with backend developers to … into functional web components. Optimize for performance, accessibility, and maintainability. Use Git for version control and participate in code reviews. What You'll Bring: Experience with frontend build tools and Git. Strong debugging and troubleshooting skills. Bonus Skills: Experience with Vue.js, Vue Router, React, or Angular. Knowledge of More ❯