17 of 17 Customer Experience Jobs in the North East

Competitive Location: UK Hybrid - Travel to a Virgin Money UK Hub when required. Contract type : Permanent - Full Time Our team We've an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You'll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You'll also take the reins on our marketing and customer communication technology platforms, ensuring they're seamlessly integrated across systems, platforms, and business units. You'll be the lead for all things customer experience platforms—bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you'll be … doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing teams to deliver personalised, data-driven More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer More ❯

North East, as they look for a Senior eCommerce Executive. This would be a new, standalone opportunity to develop, scale an eCommerce strategy for additional online sales and repeat customer revenue. FT, onsite role to collaborate with the Marketing and Sales teams. Up to £40,000 DOE + benefits Role and responsibilities: Develop and implement comprehensive e-commerce strategies … approach to website development, ensuring that Direct-to-Consumer websites are user-friendly, visually appealing, and optimized for maximum performance. Implement best practices in website design, navigation, and user experience to enhance customer engagement and boost sales. Conduct regular website audits to identify opportunities for improvement and implement necessary changes to drive website performance. Manage and execute social … knowledge of HTML, CSS and Java Script. Possess a solid grasp of SEO principles and the capability to actively engage in their implementation as the team continues to expand. Experience required: 3+ yrs of experience managing or running a high-performance eCommerce sites, ideally Shopify/Shopify Plus Strong background in managing paid ads across Amazon, Google, and More ❯

CRM solutions that make a real difference to customers and colleagues alike. Working in agile, cross-functional teams, you’ll own the product roadmap, shape business requirements, and champion customer needs from discovery through to delivery.You’ll be collaborating closely with ICT, housing, customer experience, and other teams to optimise systems and data – all while driving forward … Leading agile multi-disciplinary teams to deliver CRM system improvements and new capabilities- Working closely with ICT and business teams to align CRM solutions with broader digital strategy- Capturing customer and colleague insights to drive user-focused design and continuous improvement- Owning and managing the CRM product backlog, writing user stories, and prioritising features- Supporting data-led decisions to … improve customer satisfaction and streamline internal processes- Ensuring CRM solutions meet compliance and regulatory standards (including GDPR)- Collaborating across departments to deliver a consistent and personalised customer experience- Using performance data and feedback to iterate and evolve product functionality What you need - Solid experience leading CRM-related projects and agile delivery- Strong background in user stories More ❯

in the UK, US and EMEA) reporting directly to the Creative Director of the company. E-commerce Optimisation: Lead and enhance the e-commerce platform to ensure a seamless customer journey and maximise online conversion rates. Trading Strategy: Oversee digital performance with a strong grip on sales, merchandising, and site-wide trading to drive revenue growth. Product Listings & Promotions … track traffic, sales, and behaviour to refine trading decisions and improve performance. Cross-functional Collaboration: Work closely with design, content, tech, and logistics teams to ensure consistency across all customer touchpoints. Customer Growth & Retention: Implement acquisition, retention, and loyalty strategies to build a strong and engaged customer base. Market & Competitor Analysis: Monitor industry trends and competitor activities … emerging opportunities and stay ahead in the market. Budget & ROI Management: Work in conjunction with our head of marketing on managing budgets effectively, track performance metrics for maximum impact. Customer Experience Enhancement: Partner with customer service and improve UX to the end-to-end online shopping experience, as well as increased AOV, and items per basket. More ❯

We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯

breathe our SMILE values: Supportive Motivational Innovative Loyal Excellent About the Role As the Digital Product Lead, you will play a pivotal role in shaping and delivering the digital experience for our customer facing digital products. Working closely with our suppliers, cross-functional teams and stakeholders, you will define the product roadmaps for web and app, ensuring every … and user-centred design you will work closely with our in-house development team, ensuring our digital solutions are intuitive, impactful and user driven. Key Responsibilities Lead evolution of customer-facing digital product portfolio work with stakeholders to define the vision, direction and execution of digital product, ensuring they align with Hays Travel strategy and deliver exceptional value in … supporting our other touch points. Digital Product Strategy Contribute to the definition and implementation of the digital experience that enhances user engagement, conversion and champions the Hays Travel brand leveraging digital to support our integral customer touch points such as the Branch. Definition and delivery of product roadmaps Translating strategic goals into actionable product roadmaps for the web More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

We're looking for a proactive and skilled ICT Operations Technician to join our dynamic ICT team. In this role, you'll play a key part in enhancing the customer experience by supporting and promoting the effective use of ICT across the business. Key Responsibilities: Deliver multiple level support across a wide range of systems and hardware. Promote … the proactive use of ICT to improve business processes and customer satisfaction. Ensure software licensing compliance and maintain accurate records. Provide support and cover for the IT Department as and when needed. Liaise with third-party suppliers and service providers to resolve incidents and fulfill requests. Assist in the planning and implementation of ICT projects. Install, maintain, repair, and … implementing effective solutions. What We're Looking For: Strong technical knowledge across a variety of ICT systems and hardware. Excellent problem-solving skills and a proactive approach to support. Experience working in a multi-tiered support environment. Ability to communicate effectively with both technical and non-technical users. A collaborative team player with a commitment to continuous improvement. Ready More ❯

apprenticeship programmes, while developing valuable administrative and organisational skills reporting directly to the Head of Recruitment. You will work closely with the recruitment teams to support a positive candidate experience and help meet learner recruitment targets and organisational goals. You’ll be part of a dynamic environment where your contribution makes a real impact on people’s futures. Your … difference for every learner and inspiring them to succeed. Our mission drives everything we do, and with ambitious growth plans, we’re focused on continuing to innovate, enhance the customer experience, and create even more life-changing opportunities. More ❯

37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI … an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating systems and network technologies. Excellent problem-solving and … learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme. You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent. More ❯

member of the Fraud Strategy department, you will play a pivotal role in ensuring that fraud controls are optimised and proportionate, adopting a balanced approach to risk mitigation and customer experience. You'll work closely with stakeholders in commercial, Fraud Analytics, Cyber Security, Operations, technology teams to develop build and amend strategies to prevent fraud at source. We're … Development & Optimisation Lead with the development and optimisation of fraud controls to combat all fraud typologies. Utilise data & insights from a variety of different sources to understand drivers of customer friction, owning the development and delivery of strategies to improve customer experience. Developing automated monitoring to identify emerging trends and to maintain oversight of upstream control performance. Adopting … of proposals, RFPs and general industry insight to support with change and innovation. Provide ongoing input and analytical support to the fraud transformation agenda. We need you to have Experience of developing and implementing successful fraud prevention strategies and initiatives to prevent fraud. Demonstratable experience of developing automated fraud controls with disparate data sources. Analytical with intermediate-level More ❯

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive.We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can More ❯

Customer Service Advisor/Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support … You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. … Essential Skills Experience in fast-paced call or contact centres Strong problem-solving skills with complex queries Comfortable using IT systems like ServiceNow Good knowledge of FCA rules and compliance Clear and professional communication skills £16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote If you have a strong background in customer More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and remortgage cases More ❯

tooling through to code quality and delivery practices. You'll take ownership of key decisions, partner closely with product and design, and lead a team of engineers working across customer experiences and on-device data capture. You'll also help evolve the technical roadmap, contribute to engineering-wide improvements, and act as a mentor and coach for other developers. … It's a role that blends deep technical skill with strategic thinking, product insight, and a genuine drive to create a seamless user experience at scale. iOS Tech Lead - Key Requirements: Extensive commercial experience in iOS engineering, ideally with time spent in Lead or Principal roles Strong proficiency in Swift and modern iOS frameworks (e.g. SwiftUI, UIKit), with … scalable SDKs and architecting complex mobile systems Deep understanding of software design patterns, performance optimisation, and secure mobile development Comfortable guiding technical direction and setting development standards across teams Experience leading engineers through mentoring, technical reviews, and collaborative delivery Confident working across functions with product managers, designers, and backend teams A product mindset and passion for improving the developer More ❯

tooling through to code quality and delivery practices. You'll take ownership of key decisions, partner closely with product and design, and lead a team of engineers working across customer experiences and on-device data capture. You'll also help evolve the technical roadmap, contribute to engineering-wide improvements, and act as a mentor and coach for other developers. … It's a role that blends deep technical skill with strategic thinking, product insight, and a genuine drive to create a seamless user experience at scale. iOS Tech Lead - Key Requirements: Extensive commercial experience in iOS engineering, ideally with time spent in Lead or Principal roles Strong proficiency in Swift and modern iOS frameworks (e.g. SwiftUI, UIKit), with … scalable SDKs and architecting complex mobile systems Deep understanding of software design patterns, performance optimisation, and secure mobile development Comfortable guiding technical direction and setting development standards across teams Experience leading engineers through mentoring, technical reviews, and collaborative delivery Confident working across functions with product managers, designers, and backend teams A product mindset and passion for improving the developer More ❯