1 to 25 of 35 Customer Service Jobs in the North East

detailed records of all user interactions and issue resolutions in our ticketing system. Collaborate with other IT teams to implement solutions and resolve service-related incidents efficiently. Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. Assist … creation and maintenance of documentation, knowledge base articles, and user guides to enhance service efficiency. Ensure compliance with company policies and security protocols to safeguard user data and network integrity. Main duties of the job Provide excellent communication skills, both verbal and written, with a keen ability to explain ...

days in a week) Job Description: The Role As a Dynamics 365 Functional Consultant, you will work closely with customers to understand their service operations and translate requirements into well-configured Dynamics 365 Customer Service solutions. The role requires strong functional expertise, excellent customer interaction skills … responsibilities: Lead requirements discovery workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work closely ...

days in a week) Job Description: The Role You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with … scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem. Your responsibilities: Lead solution architecture and design for Dynamics 365 Customer Servicecentric engagements Own end-to-end solution definitions include functional, technical, integration, and data architecture Engage directly with customer stakeholders to understand business ...

Role We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence. Location:Newcastle upon Tyne Duration:Minimum of 6 months with pontential conversion to FTE Mode … Responsibilities Manage high-volume inbound calls and digital inquiries within a busy contact center environment. Provide professional, empathetic, and efficient support to resolve customer queries. Navigate internal systems to update and manage customer records with high attention to detail. Ensure compliance with industry regulations and internal company policies. ...

Role The Service Analyst acts as the front line of IT support, providing high-quality technical assistance and customer service across the organisation. The role is responsible for logging, triaging, and resolving incidents and service requests, acting as a user advocate and ensuring issues are managed … through to resolution in line with ITIL best practices, service levels, and security standards.This role is FTC to end of Jan 2027 and is hybrid. In the first month or so of the contract you will be expected to be onsite more frequently. Essential for the role Experience working ...

Customer Tech Support Advisor We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches … places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that ...

Type : Permanent About the Role We are seeking a motivated and technical experienced Team Lead to provide mentoring, guidance and leadership to our IT Service Desk teams. This role is pivotal in driving service and technical excellence, resolving customer issues, and developing your team while maintaining outstanding … customer satisfaction. You will lead by example, mentor your team members, and delivering client service excellence according to the Redsquid values. Key Responsibilities Lead and develop a Service Delivery team, fostering a proactive, high-performance culture driving Ownership, Communication and Action. Act as the initial technical escalation ...

Location: Hull Working Pattern: 4 days per week on-site Employment Type: Permanent Overview We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving … line or relevant teams when necessary. Maintain accurate documentation, asset records, and ticket updates. Contribute to continuous improvement of IT processes, user experience, and service quality. Required Skills & Experience Strong experience in desktop/end-user support, ideally in a fast-paced environment. Hands-on experience with Microsoft Intune ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

have a passion for gaming or enjoy tinkering with technology? If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support role This role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether ...

have a passion for gaming or enjoy tinkering with technology? If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support role This role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether ...

solutions are implemented securely and reliably. Key Responsibilities Provide third-line technical support and escalation for infrastructure and cloud platforms. Investigate and resolve complex service issues, escalating to vendors where required. Manage service requests and incidents within the organisation's service management framework. Maintain clear and regular … access platforms, and privileged access controls. Maintain accurate documentation and detailed ticket notes throughout the lifecycle of support requests. Key Performance Indicators Adherence to service level agreements (SLAs). Accuracy and timeliness of ticket updates and documentation. Customer satisfaction and service quality feedback. System uptime and incident ...

with a practical understanding of the business areas you support. Youll collaborate closely and build strong relationships with operational and clinical colleagues to understand service pathways and translate data into meaningful intelligence that adds real value. Our Business Intelligence team sits within the Directorate of Performance and Information Management … Youll work closely with operational and clinical teams to identify trends, make informed recommendations, and highlight areas for further exploration that support service improvement and patient care. Youll use tools such as Microsoft Excel and Power BI to analyse patient-level data for the services you support. This includes ...

genuine interest in technology and wants to progress their career within this field. Main duties and responsibilities: To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system. To provide … excellent customer care and service. Install and configure computer software operating systems and applications. Monitoring and maintain computer systems and networks. Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a professional ...

their established team in Tyne & Wear. This is an excellent opportunity to join a dynamic organisation recognised for delivering high-quality products and exceptional customer service across a wide range of industries. Responsibilities - Business Development Executive Potentialise, prioritise and proactively maximise all sales opportunities within an assigned … territory, managing a large B2B customer portfolio. Win new business and grow existing revenue streams through effective telesales and strong key account management. Use questioning and listening techniques to understand customer applications, ensuring effective cross-selling and up-selling across multiple product lines. Build and develop long-term ...

requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience ...

/IP, Wi-Fi, printers) Support telephony/VOIP Escalate issues to senior technicians or third-party providers when required Maintain excellent customer service and SLA's. Skills & Experience At least 1–3 years’ experience in an IT Helpdesk/IT Support role Confident communicator across phone, email ...

technical onboarding of partner organisations and support integration projects. Maintain thorough documentation covering infrastructure, configurations, and operational processes. Essential Qualifications & Experience Strong customer service mindset with the ability to communicate clearly and professionally. Minimum 3 years’ experience in a similar Cloud/Infrastructure role. Deep expertise with Windows ...

Strong attention to detail combined with the ability to make pragmatic, risk-based decisions A willingness to learn, develop and expand your knowledge Excellent customer service mindset and stakeholder engagement skills Strong communication skills with a calm, approachable and adaptable style, with the ability to be firm ...

Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. … Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. ...

Darlington NHS Foundation Trust. CDD Services Systems Support Team is responsible for the provision of an effective, efficient and professional procurement system and information service to all stakeholder organisations. CDD Services is looking for an apprentice to assist the Support Team in a range of duties. The procurement function … performs an essential role and this exciting opportunity could offer you a real chance to make a difference to the service and a career start within procurement. Main duties of the job Resolution of all helpdesk calls from Cardea end-users and subsequent logging and maintenance of electronic database. ...

will work closely with the Sales function and a range of internal and external stakeholders to deliver timely, cost-effective engineered solutions to meet customer requirements. If you meet the person specification below, apply now for an immediate response! The Job You Will Do: Develop and release cost effective … Coordinate all internal & external audit activity (Experience of ISO9001, ISO14001 audits and VDA 6.3 Process auditing, is preferred). Responsible for Calibration, goods receiving, customer concerns (8D & PCA), MSA, SPC, Poke Yoke/In-process testing, Supplier and Customer PPAP, CoP, upkeep of accreditations and certifications. Cross functional ...

solution with confidence Demonstrate and deliver exceptional problem-solving and troubleshooting skills Ability to ask the right questions to gain an understanding of the customer's business Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think … your feet and quickly research to find an answer to the customer query. Training Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE ...