1 to 25 of 1,606 Customer Service Jobs in England

CUSTOMER SERVICE ADMINISTRATOR & TECHNICAL SUPPORT – FULL TIME/WELWYN GARDEN CITY/£26,000 - £27,500 Garnell Corporate Communications have a brand new opening for an enthusiastic Customer Service Administrator & Technical Support We are an award-winning provider of telecoms and digital solutions to the business sector - recognised for quality of service and boasting an … really efficient, well organised person who has either technical experience or a willingness to learn as technical support is a key part of the role, to join our amazing Customer Service team. Working in a positive, friendly and supportive environment with a team who are passionate about managing and serving our corporate clients. If you believe that you … to our team and would like to work for a market leading company, with a genuinely amazing reputation, then this may be the role for you! In return, the Customer Service Administrator Can Expect: Competitive salary of £26,000 - £27,500 20 days annual leave, rising to 25 days after completion of your first year (PRO RATA) Company More ❯

Experienced Software Customer Service Specialist (SaaS) About the Role: We're looking for an Experienced Software Customer Service Specialist to deliver outstanding support to our fast-growing customer base across the UK's field service and trade industries. You will be the person customers rely on for clear answers, practical guidance, and a friendly … solution-focused experience. This role is ideal for someone who has spent a few years in customer service or customer support — especially within a software or technical environment — and is now ready to take on more responsibility, handle more complex enquiries, and contribute to improving how we support our users. About Us: We are the UK's … leading SaaS platform for Field Service and Trade companies, helping thousands of businesses manage scheduling, compliance certificates, service reminders, invoices, quotes, and more. Our support team sits at the heart of the customer experience — ensuring users feel confident, supported, and set up for success. You'll collaborate closely with product, engineering, sales, and customer success to More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

Benefits Customer Service Representative 28 days holiday + 1 birthday day Contributory pension Employee share scheme Up to 10 days training per year Personal development plan High-performance equipment Modern office with breakout areas & free parking Friendly, supportive team Customer Service Representative About Total IT Total IT is an award-winning MSP based in Bedford. Since … grown steadily, built a brilliant client base, and earned a spot in the global Top 501 MSPs. Were known for high-touch support and a genuinely positive working environment. Customer Service Representative The Role As a Customer Service Representative , youll create quotes for existing clients across Hardware, Software and Managed Services. Youll manage the full processspotting … closely with the wider team. What You Need Strong Microsoft Office skills Comfortable working in a busy team Able to prioritise tasks and manage deadlines Accurate, organised and methodical Customer service experience Problem-solving skills What We Look For Positive attitude and great phone manner Professional, reliable and team-focused Willing to learn and improve Knowledge of IT More ❯

Customer Service Specialist Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high … volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role … within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue to account More ❯

The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs. Client Details Our client is an upscaling organisation within the business services … dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth. Description Key responsibilities of the Customer Service Advisor include: Respond to customer queries via email, phone, and other communication channels in a timely manner. Maintain accurate records of customer interactions and transactions. … Resolve customer complaints and provide appropriate solutions to ensure satisfaction. Assist customers with product or service information and guidance. Collaborate with internal teams to address and resolve customer issues effectively. Identify and escalate priority issues to the relevant departments when necessary. Contribute to improving customer service processes and practices. Provide updates and follow-ups to More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal … high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced … role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring, and … supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models, and service More ❯

want to be part of an online tech company that has created a digital revolution within healthcare staffing? Supporting an online staffing platform that directly connects healthcare professionals with service providers and shifts? Working with collaborative, passionate and driven people? You would be joining a growing customer service/recruitment team, founded and led by a former … their amazing tech partners. This is an exciting time to join the company and be part of a tech start-up that is filled with collaborative, passionate and driven customer service professionals. They are agile and hardworking, but having fun is a fundamental part of their culture. The Role & Responsibilities My client is looking for a Customer Service Executive/Candidate Management Professional to join their candidate team in Sheffield, to focus on maintaining and delivering an exceptional customer service to all existing and healthcare professionals and service providers. You will be working in a fast paced, innovative, and most importantly, passionate environment. Building relationships with service providers and healthcare professionals More ❯

Head of Customer Service - FinTech Scale-UpAre you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe.About the CompanyThis … payment platforms. Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally.The RoleYou will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product … Operations, and Compliance teams to drive continuous improvement.About You* Proven experience leading and scaling Customer Service teams in FinTech or banking/lending.* Track record managing KPIs, SLAs, and service excellence.* Strong communication and leadership skills.* Analytical, proactive, and comfortable in a fast-paced, growth-driven setting.What's on Offer* Competitive salary + performance bonus* Private medical More ❯

Head of Customer Service - FinTech Scale-Up Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe. About … Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally. The Role You will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product … Operations, and Compliance teams to drive continuous improvement. About You * Proven experience leading and scaling Customer Service teams in FinTech or banking/lending. * Track record managing KPIs, SLAs, and service excellence. * Strong communication and leadership skills. * Analytical, proactive, and comfortable in a fast-paced, growth-driven setting. What's on Offer * Competitive salary + performance bonus More ❯

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations projects This is a hands-on role where you'll be configuring, customising, and optimising the CRM … platform, while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Essential Expereince • Strong hands-on experience with Dynamics 365 Customer Service • Solid understanding of Power Platform (Power Automate, Dataverse) • Strong JavaScript skills for CRM WebResources • Experience with WebAPI integrations • Ability Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables,) • Expereince More ❯

The Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. Day to day: Evaluate and monitor interactions, including phone calls … emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation. Develop and implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre … processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint trends to identify More ❯

on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and … activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. · Escalate complex incidents to higher-level support teams when necessary. · Follow up with end-users … to ensure incidents are resolved to their satisfaction. Service Request Fulfilment: · Process and fulfil service requests from end-users promptly and efficiently. · Maintain accurate records of service requests and their fulfilment status. · Ensure that all service requests comply with established policies and procedures. Problem Management: · Assist with the identification and resolution of recurring incidents and problems. More ❯

Customer Service Desk Analyst Hybrid role based in Leeds area - Mon Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills … proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst/Basic level IT Support who has … had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional! Apply now we are waiting to invest in your career More ❯

Customer Service Desk Analyst –Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills … proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst/Basic level IT Support who has … had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional! Apply now we are waiting to invest in your career More ❯

Customer Service Executive - Peterborough - 27/31k + Benefits ALH Recruitment are looking to recruit a Customer Service Exec with immediate effect for our client, an industry leader who have their HQ based in Peterborough. The Customer Service Exec/Client Success Executive plays a key role in ensuring exceptional client experience and satisfaction. … This role involves reviewing service performance, generating insightful reports, and proactively managing client needs across tickets, projects, and internal tasks. It will also involve acting as an escalation point and therefore require strong communication skills, attention to detail, and a proactive approach to client engagement. Duties - Responsibilities: Monitor and evaluate service delivery against agreed SLAs and KPIs Prepare … and deliver client performance reports, including ticket resolution times, project progress, and service metrics Serve as the primary point of contact for key clients, addressing any concerns, issues, or escalations and ensuring they are resolved in a timely manner Provide actionable insights to internal teams and clients Actively monitor open tickets and ensure timely updates and resolution Coordinate internal More ❯

Customer Service Representative - IT Services Corsham 10 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll … be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal … and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly More ❯

Customer Service Agent - £26,000 + Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) Recruiting on behalf of our client We are pleased to be recruiting on behalf of our client , an established and growing organisation within the technology sector , for a Customer Service Agent to join their on-site team in Worcestershire … . This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role. This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding the company's services. You will not be responsible for resolving IT issues or providing technical troubleshooting. … Role Overview As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a bespoke internal software platform to manage customer accounts and ensure information is recorded accurately. Key Responsibilities Respond to customer enquiries via phone, email, and live chat More ❯

Customer Service Executive - Fintech - £26,455 + excellent benefits and career growth This is a great opportunity for a passionate and professional Customer Service Executive/Advisor, to join this consumer based Fintech company, working in a small team. They are a friendly close-knit team full of super talented, smart, hands-on type of people … from interesting backgrounds, achieving outstanding reviews and offer great career development and support as well. This role is essential to their strategy to offer all customers world class customer service delivered in a personal and professional manner. It is a front line role and has an essential impact on the company reputation and brand. This is a busy … at least 2-days in the office. Monday to Friday, 8:30am to 5:30pm. City of London Permanent, full-time REQUIREMENTS: Some experience in a similar role/customer service role required. Whilst exposure to the fintech industry would be great, it is not essential as long as you have a desire to learn. Outstanding communication skills More ❯

Customer Services Representative Cantello Tayler Recruitment are recruiting for a Customer Services Representative to join their client who is based in Staines, Surrey. Full-time position working Monday Friday on a shift rota such as 8am - 4pm, 9am - 5pm or 10am - 6pm. This is a hybrid role after probation, 2 days at home and 3 days in the … office. Customer Services Representative duties include : To provide customer support for the range of products and services, engaging with customers via telephone, live chat and E-mail. Log and resolve first line Customer Service fault calls, ensuring attention, resolution and appropriate escalation of reported faults. Resolving Provider and Insurer issues Understand and comply with Customer Service operating procedure, service level agreements and associated targets. Understand and comply with Information Security and Data Protection procedures. Support rollout of systems as directed by Team Manager. Support, as requested, testing of new systems. Assessing call severity and passing to 2nd level support. Assist in data gathering required for new customers. Support pre-sales and sales More ❯

The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support … Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle More ❯

Job Description As the D365 CE Product Owner, you will take ownership of the technical product lifecycle across Microsoft Dynamics 365 CE including Sales, Customer Service, Marketing and Field Service. You will play a key role in ensuring that the platform supports multiple cross-functional teams within the business ensuring the impact to our integrated systems is always … considered. Acting as the bridge between local and regional Sales and Service, Product Management and IT, you will have to be able to balance, prioritise and facilitate the CE product roadmap and lifecycle. Key Responsibilities Product Ownership Alignment Serve as the primary Product Owner for D365 CE/Field Service, ensuring solutions meet the requirements of the business … with stakeholders to define and prioritise requirements that support the full product lifecyclefrom design and configuration through to manufacturing and service. Maintain and manage the D365 CE/Field Service product backlog, ensuring transparency, clarity, and alignment with delivery goals. Collaborate with Sales, Customer Service, Marketing and Service to ensure product data is accurate, consistent, and More ❯