1 to 25 of 1,955 Customer Service Jobs in England

Customer Success Consultant/Customer Service Consultant - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, vibrant, and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing first point of contact' for existing and prospective clients. … experience) Contract: Full-time, permanent position, office based only. Hours: 35 hours per week (Monday - Friday) Holiday: 28 days annual leave plus bank holidays About the role As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You'll help clients … a positive experience throughout their journey with eduFOCUS. Manage client records, orders, and documentation accurately within internal systems. Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery. About You As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make More ❯

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll … be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. … Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics More ❯

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll … be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. … Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics More ❯

Customer Service Administrator Quedgeley, Gloucester Our client, a well-established and growing business within the technology sector, based in Quedgeley, Gloucester, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth. Please note, this is a full onsite job. There … s no hybrid and you must hold a full uk driving licence and have access to your own vehicle. The successful Customer Service Administrator should have: Previous experience in a customer service, sales, or office-based role Strong communication and interpersonal skills, with excellent written grammar Good IT literacy and confidence using online systems The ability … to work effectively under pressure and manage multiple tasks A proactive attitude, team spirit, and a sense of humour In this role, the Customer Service Administrator will be responsible for: Answering customer service and sales calls, providing professional support and advice Responding promptly to customer emails and managing customer expectations Assisting with or generating More ❯

Sales Support & Customer Service Manager 4715 Hemel Hempstead Salary: £30,000 - £35,000 + yearly bonus Monday - Friday, 9:00am - 5:30pm We are recruiting for a Sales Support & Customer Service Manager to join a busy and growing office in Hemel Hempstead. This is a fantastic opportunity for someone who thrives in a fast-paced environment … enjoys supporting Account Managers, and is confident managing a customer service team while delivering outstanding service. Reporting to the Operations Associate Director, you will oversee the customer service team, support sales activities, and manage the CRM system. You'll also take full ownership of the order fulfilment process while ensuring the highest standards of accuracy, service … to-end order fulfilment process, from validation to delivery and proof of receipt. Ensure accurate order entry (Orderwise), stock allocation, order tracking and efficiency throughout. CRM Management Maintain accurate customer records in the CRM system. Generate CRM reports to improve sales and customer service. Use CRM insights to support process improvements. Customer Service Team Leadership Lead More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence More ❯

Customer Service Advisor - Technical Support Wellingborough, Hybrid Up to £26,000 (DOE) Full Time, Permanent Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you!We're working with a forward-thinking client who is looking … for a Customer Service Advisor to join their friendly support team. In this hybrid role, you'll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone.Customer Service Advisor - What You'll Be Doing: Handling inbound calls from retail … replacement device. Ordering stock and coordinating deliveries on behalf of clients. Assisting with queries between retailers and their banking providers. Working closely with internal departments to ensure a seamless customer experience. Customer Service Advisor Working Hours:You'll work 37.5 hours per week across rotating shifts to support retailers effectively:Weeks 1-7: Between 8am - 6pm (office More ❯

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry. Client Details This organisation is a well-established, medium-sized player in the … business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees. Description Manage and lead the customer service team, setting clear goals and objectives. Develop and implement strategies to improve customer satisfaction and retention. Monitor and report on team performance using key metrics. Handle escalated customer issues with professionalism and efficiency. Collaborate with other departments to ensure seamless service delivery. Maintain up-to-date knowledge of industry trends and best practices. Oversee training and development programmes for team members. Ensure compliance with company policies and procedures. Profile Proven experience in managing customer service teams within the business services industry. Strong leadership and More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Cu stomer Service Team Manager, you will use data to optimise workflows and implement best … practices to deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. … Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and More ❯

Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through … online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries … and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability More ❯

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you'll be configuring, customising, and optimising the CRM platform … while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript WebResources to extend CRM … optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU support for CMS, SharePoint, Teams, and related services Dynamics 365 Customer Service Specialist – Experience required Strong hands-on experience with Dynamics 365 Customer Service Solid understanding of Power Platform (Power Automate, Dataverse) Strong JavaScript skills for CRM More ❯

and accurately. We apply problem-solvin g skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing exceptional customer support to our clients. Our Team: The Data Support Team is the frontline customer service provider for Bloomberg's Data clients. We deliver knowledgeable and dedicated service … s departments, Companies, Securities, Managed Investment and Benchmarks, Content Acquisition, and the Data Management Lab teams. What's the role? Our Data Support Analysts are the front line of customer service for Data supporting both internal and external clients. In this role your core responsibility will be supporting Bloomberg clients through our Help Desk, which will allow you … to develop general financial markets understanding and knowledge of the inner workings of Bloomberg's customer service technology. You will also use your project management skills and problem solving abilities to assist in the implementation of strategic solutions to improve client experience and team workflows and procedures. We are a large team that interacts with all areas of More ❯

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you’ll be configuring, customising, and optimising the CRM platform … while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript WebResources to extend CRM … optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU support for CMS, SharePoint, Teams, and related services Dynamics 365 Customer Service Specialist – Experience required Strong hands-on experience with Dynamics 365 Customer Service Solid understanding of Power Platform (Power Automate, Dataverse) Strong JavaScript skills for CRM More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal … high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced … role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

About Us YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. … grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. The Role YouLend is looking to hire a 'Head of Customer Service'. The Customer Service function at YouLend is responsible for handling our inbound merchant service requests via phone lines, email and live chat for UK & Europe. The function also looks after complaints and our online review platforms – namely Google and Trustpilot. The role would lead a team consisting of three bilingual sub-teams, and ~17 FTEs (distributed as below) and have three More ❯

and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run … effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do: Maintain high levels of incident ownership throughout the … incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone More ❯

and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run … effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role is a 12 month fixed term contract and will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do … Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for More ❯

Join one of the UK’s fastest-growing gaming PC brands! As our Customer Service Apprentice, you’ll handle customer enquiries, support sales, and ensure every gamer has an outstanding experience. A perfect role for someone tech-savvy, organised, and looking to grow with an ambitious company. Role Responding to customer queries via email, phone & live … chat Processing orders & aftersales support Tracking customer service tickets Assisting with social media and online reviews Helping maintain excellent customer satisfaction Learning product knowledge to advise customers confidently Training All training will be done in the work place ran by Wigan and Leigh College The apprentice will work towards the Level 2 Customer Service Practitioner … qualification On successful completion, there is potential for a permanent full-time role as a Customer Service Executive, with further progression into sales, marketing, or technical support within the business. Apprenticeship Standard Customer service practitioner (level 2) Training Provider WIGAN AND LEIGH COLLEGE Working Week Monday – Friday, 8:30am – 4:30pm (1-hour unpaid lunch). More ❯

Customer Service Technician Full training and development will be provided! Would suit someone who enjoys problem solving with a good eye for detail. Due to the nature of product, someone with an interest in technology would be ideal. Excellent bonus scheme available alongside a range of benefits, including healthcare, 25 days holiday + banks, and an on site … Gym. As Customer Service Technician, the primary function of this position is to support customers with product returns and assessing faults. The product is electronic and has a software element, so we need someone who enjoys more technical products in general. The role would suit an inquisitive mindset and a positive mindset to help customer related issues. … Salary: £12.21 per hour + bonus (c£3,200) + 25 days holiday + pension scheme + free gym + other benefits This Customer Service Technician job will suit: Someone who enjoys working with technical products and learning about how they operate Reliable, a team player, and comfortable with IT packages. Good attention to detail. Strong communication skills More ❯

Role: Customer Service Advisor (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an exciting opportunity for an experienced Customer Service Advisor … to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Customer Service Advisor plays a critical role in delivering high-quality support to their clients. Do you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties … of the Customer Service Advisor: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident More ❯

Job Title: Customer Service Coordinator Reports To: Customer Service Manager Job Type: Full-Time About Us : Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as … well as ensuring an outstanding customer experience through constant innovation. Job Summary: The Customer Service Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment. Provide support to customers … within the organization. Coordinating with cross-functional teams within the organisation, to ensure standard operating procedures throughout the business. Key Responsibilities: Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours Customer Liaison: Act as the first line of contact to customer queries: filtering, documenting More ❯

Job Title: Customer Service Coordinator Reports To: Customer Service Manager Job Type: Full-Time About Us : Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as … well as ensuring an outstanding customer experience through constant innovation. Job Summary: The Customer Service Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment. Provide support to customers … within the organization. Coordinating with cross-functional teams within the organisation, to ensure standard operating procedures throughout the business. Key Responsibilities: Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours Customer Liaison: Act as the first line of contact to customer queries: filtering, documenting More ❯

both parts of the business, we run print magazines, digital content and both face-to-face and virtual awards, conferences, and other events. Overview of the Role As a Customer Support Specialist, you'll be right at the heart of how our customers (internal and external) experience our services and brands: responding to queries with care, solving problems with … As an expert in all emap/Metropolis's products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising organisational, content management systems (CMS) and generic IT systems to carry out your role with an awareness of other digital … and how their behavior may require different approaches from you Investigate and solve customers' problems, which may be complex or long-standing, escalating to development teams where necessary Handle customer complaints or any major incidents Manage user accounts, permissions, and access controls for CMS, and other supported applications Issue refunds or compensation to customers Keep accurate records of discussions More ❯