26 to 50 of 58 Customer Service Jobs in the North East

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents … and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such … our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. More ❯

all SLAs are maintained and adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company's customers and clients. Key Responsibilities Ensure that you are kept fully up to date with Insurer/Client SLAs and understand the KPI's the … time acceptance ratio and reduce multiple rejections in collaboration with the Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed … SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on a day-to-day basis. Build and nurture relationships within the repair network to ensure seamless customer repairs. Act as a point of contact for repair network members, clients, customers, and team member, providing progress updates as needed. Handle incoming calls and emails and act promptly, and More ❯

Tees (office Based) Reports to: Head of Sales, UK Hours: Full time Are you confident in your ability to sell on the phone, financially-driven, and motivated by building customer relationships? Join Lindys UK Sales Team as an Account Development Executive and help us grow by re-engaging dormant and low-spend customers, generating new leads, and developing sales … customers, providing tailored IT and AV product solutions. Maintain accurate CRM records, process orders, and generate quotes. Work closely with sales, marketing, purchasing, and finance teams to deliver excellent customer experiences. Contribute to team targets and share insights on customer needs and market trends. What Were Looking For Proficient in Microsoft Office and comfortable with CRM systems (e.g. … Dynamics). Strong verbal and written communication skills. Highly organised, with excellent attention to detail and time management. Self-motivated, resilient, and target driven. Customer-focused and proactive in problem-solving. Previous sales, telesales, or customer service experience preferred. About Lindy At Lindy , we connect people to technology. With over 90 years of experience in the IT More ❯

ITC Service is a leading Managed Service Provider (MSP) based in Monkton Business Park, Hebburn with an exceptional reputation. We pride ourselves on being the friendly face of IT, always going the extra mile for our clients and business partners as well as providing an awesome workplace for our team. We make it a priority to understand the … business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate. Working from our HQ in South Tyneside, this role is to provide a single point of contact for all clients in relation to IT issues and incidents. … performance targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process More ❯

ITC Service is a leading Managed Service Provider (MSP) based in Monkton Business Park, Hebburn with an exceptional reputation. We pride ourselves on being the friendly face of IT, always going the extra mile for our clients and business partners as well as providing an awesome workplace for our team. We make it a priority to understand the … business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate. Working from our HQ in South Tyneside, this role is to provide a single point of contact for all clients in relation to IT issues and incidents. … performance targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process More ❯

ITC Service is a leading Managed Service Provider (MSP) based in Monkton Business Park, Hebburn with an exceptional reputation. We pride ourselves on being the friendly face of IT, always going the extra mile for our clients and business partners as well as providing an awesome workplace for our team. We make it a priority to understand the … business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate. Working from our HQ in South Tyneside, this role is to provide a single point of contact for all clients in relation to IT issues and incidents. … performance targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process More ❯

responsibilities will encompass: Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and issues Respond to client queries and service requests Assist with user rights, passwords, accounts Handle basic security administration Diagnose issues and explain technical details clearly Occasional onsite visits to clients. Our perfect candidate should have a … wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness … and relationship-building skills Administering Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Basic network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market More ❯

Job Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide high end technical support to clients., Diagnose and resolve hardware, software, and network issues. Install, configure … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

Business Unit: Customer Service & Operations Salary range: £64,800- £81,000 per annum Location: UK Hybrid - with travel to Glasgow or Gosforth Contract type : Permanent Our Team Actionable insights are critical in enhancing the effectiveness and efficiency of our ~3,500 colleague-strong CS&O. By enabling data-driven and informed decision making, this role will be key … delivery against our strategic ambitions across a multi-site, regulated environment. The Performance Insights & Optimisation Lead sits within the Resource Planning, Optimisation & Operational Excellence centre within our refreshed Shared Service capability and supports the broader team in enabling consistent and more efficient and effective operations. What you'll be doing Own the analysis of operational and performance data to … generate insights that inform decision-making and service improvements. Proactively analyse performance trends across CS&O, identifying focus areas and opportunities for improvement, driving engagement with the area owners. Own the performance reporting frameworks, identifying and delivering against opportunities for improvement and automation in our reporting and data analysis through partnerships with technology teams. Drive timely reporting and insight More ❯

Azure. The Technical Support Engineer/IT Technician role is ideal for someone with excellent communication skills, a proactive approach to problem-solving and the ability to provide exceptional customer service while developing their technical career. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the … related software Cloud Services Support: Assist with Microsoft and Google cloud platforms including Azure, Office 365 and Gmail Troubleshooting: Diagnose and resolve technical issues across hardware and software systems Customer Engagement: Communicate effectively with clients at all levels in a professional and helpful manner Team Collaboration: Work closely with colleagues to deliver projects and provide cross-team support Planning More ❯

Managing Microsoft 365, Teams, SharePoint, Azure Active Directory, and Intune. Troubleshooting desktops, laptops, networking, and security issues. Escalating and supporting more complex IT problems with senior engineers. Delivering excellent customer service as the first point of contact. What were looking for in an IT Support Engineer: Experience working in an MSP or IT support environment. Strong knowledge of More ❯

development projects, CTFs etc) Aneagerness to expand your security knowledge. Problem-solving skills and the ability to work under deadline. Adaptability, an eagerness andwillingness to learn, and a strong customer-focused mindset. Communicationand customer service skills. The ability to manage your own workflow and time. A strong team-player. Desirable (not essential) Relevant industry certifications (e.g. Offsec More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and … efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years … and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

including Power Platform, Azure, M365, and Active Directory. Ability to lead workshops, gather detailed requirements, and design client-centric solutions. Advanced Microsoft certifications in Dynamics 365 Sales, Marketing, or Customer Service. Proven experience delivering full project lifecycles, from discovery through to post-implementation support. Excellent communication skills-able to translate complex ideas for non-technical audiences. Involvement in RFP More ❯

supplier of mechanical ventilation systems covering the northern England region. Area Sales Manager Key Responsibilities: Achieve area sales and margin targets set monthly and annually. Manage and develop existing customer networks within your designated region, including meeting key clients, maintaining relationships, and negotiating deals. Present mechanical ventilation products and services enthusiastically and professionally to maximize sales within both new … including product demonstrations. Build and maintain relationships with industry influencers and key strategic partners. Collaborate with estimating and design teams to prepare detailed quotations tailored to project specifications and customer needs. Follow up on outstanding quotations and provide feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with … customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly business development reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations and legislation relevant to ventilation systems. The Ideal Candidate: Degree in Business, Marketing, or a related field. Minimum of More ❯

/KPI targets Highly organised with excellent attention to detail Confident with reaching out, not waiting for incoming calls. You will be proactive not just reactive High degree of customer interaction and strong customer service skills Person Specification Strong relationship builder Excellent communicator both verbally and through presentation Able to thrive in a fast paced, rapidly changing More ❯

troubleshooting skills.* Knowledge of hardware components and peripherals.* Previous experience within an IT Helpdesk capacity* Basic understanding of networking concepts (TCP/IP, DNS, DHCP).* Excellent communication and customer service skills.* Ability to work independently and collaboratively in a team environment. Key Responsibilities - * Provide technical support to end-users, troubleshooting hardware and software issues promptly and effectively. … configure, and maintain computer systems, networks, printers, and other IT equipment.* Assist with the setup and configuration of software applications and operating systems.* Respond to help desk tickets and service requests in a timely manner, ensuring excellent customer service.* Perform routine maintenance tasks, such as system updates, backups, and antivirus scans.* Document support activities, including resolutions and troubleshooting More ❯

contract is offered on an initial 3-month basis, with a focus on delivering a key project milestone. Configure and customise backend components of Microsoft Dynamics 365, particularly within Customer Engagement or similar modules. Implement new dropdowns, fields, and form logic based on business requirements. Translate user stories and functional specifications into technical tasks and deliverables. Maintain and enhance … usability and performance. Collaborate with business and technical teams to ensure alignment between requirements and solutions Requirements Proven experience working with the backend of Microsoft Dynamics 365, ideally in Customer Engagement or similar modules. Strong understanding of D365 configuration, workflows, business rules, and security roles. Experience with Dataverse and building solutions using Microsoft Canvas Apps. Familiarity with Power Platform … components, including Power Apps and Power Automate. Ability to interpret and translate user stories into effective technical solutions. Excellent problem-solving and communication skills. Strong customer service mindset and ability to work with stakeholders at all levels. Ability to manage multiple tasks in a complex, fast-paced environment. Experience working within structured environments with defined processes and procedures. More ❯

support, field support and working in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting * Windows OS … Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from More ❯

businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each client’s needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently. Overview: As an IT Helpdesk Support Apprentice at Smart IT, you’ll play a … while also identifying opportunities to improve our processes and services. You’ll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills. You will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to … build a strong foundation for a career in IT support. Responsibilities: Resolving queries – Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system. Problem solving – Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions. Providing technical assistance – Support end-users with day-to-day IT challenges, including software, hardware, and network queries. More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Azure Virtual Desktop (session hosts, FSLogix, networking). Certifications are a plus: CCNA/CCNP, CompTIA Network+/Security+, Azure Network Engineer Associate, ITIL Foundation. Excellent communication, troubleshooting, and customer service skills. Why You’ll Love It: Hybrid working: 2 days remote. Salary: Up to £50,000. Join a fast-growing company with ongoing opportunities for career growth. More ❯

coordination with merchants and field technicians to ensure all requirements are met before, during and after installation. Installers will work with our clients by promoting the highest level of service and professionalism. They are also required to train clients on POS ecosystems once installed. Representatives are also expected to acquire an in-depth understanding of the entire merchant processing … onsite services within a 200-mile radius. In addition, time will be allocated for administrative and support tasks, which can be completed from the office or home. Onsite & Remote Service Scope: Installation, Configuration and Training of Skytab POS and Shift4 Payment Gateway products for integrated third party POS/PMS solutions. Site Surveys/Network Troubleshooting Hardware/Software … making skills Ability to adapt to change Kudos for: ePOS installation experience and/or F&B knowledge Technical certifications such as CompTIA A+, Net+, MCP, etc 2+ years customer service/technical support experience This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the More ❯