26 to 50 of 82 Customer Service Jobs in the North East

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression Hours : 37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to … Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What you'll do: Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure … incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating More ❯

working within IT who has a genuine interest in technology and wants to progress their career within this field. Main duties and responsibilities: To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system. To provide excellent customer care … Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer service-oriented manner. Supporting roll out of new applications. Setting up new user accounts and profiles and deal with password issues. Skills and Knowledge: A good knowledge of More ❯

support, field support and working in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting * Windows OS … Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from More ❯

a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive prompt and effective support. Key … support to customers, responding to enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve technical faults, escalating complex issues … for quality assurance and reporting. Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a technical support role is essential. Strong customer service skills, with a professional telephone manner, confidence, and patience. Excellent written and verbal communication skills. Ability to work effectively under pressure, responding to critical situations promptly. Strong More ❯

37.5 hours a week | £25,000 - £31,000 per annum depending on experience + retention bonus Our client considers itself to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011, the business has grown exponentially. They pride themselves on being a small business, where every member of staff gets their … say and has the chance to grow and learn. They do not operate a traditional “line” based service desk, and you will be given the opportunity to learn all aspects of the business, as well as being encouraged to share your skills with others. The IT Systems Engineer position is an exciting mid-level role within the technical support … for a variety of clients, as well as supporting internal staff with escalations. To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to the director level. You will be a dedicated and reliable IT Engineer with a minimum of 2 years of More ❯

to help ensure the availability, performance, and security of the NHSBSA platforms then we want to hear from you! You will also get the opportunity to work alongside other service and project teams to provide the most appropriate solutions to deliver new services or improvements to existing services. What do we offer? o Hybrid working - offering flexibility to work … predominantly from home with the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you and your loved … Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one More ❯

About CEF: CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe. We in IT are More ❯

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide … required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve … role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

process and Skilled Work Visa application. The candidate must have strong computer skills, working primarily in Microsoft Office, including Excel, Word and Outlook. In addition you must have excellent customer services skills as you will be liaising and meeting staff members. You will be responsible for supporting and guiding employees on immigration and right to work options. Primary Responsibilities … Support the HR Service Director in administering Creative Support's Certificate of Sponsorship programme. Responsibility for helping to maintain compliance with Immigration Sponsor License by managing right to work check processes for both current employees and new recruits. Management of specific ongoing processes, review of CoS documents, Right to Work checks and application tracking. Maintain accurate records including updating … telephone queries professionally from both staff and managers querying right to work or visa sponsorship. Creating and submitting weekly and monthly reports to both the HR team and HR Service Director to review immigration data. Ensuring all staff files remain up to date and accurate (i.e. Supporting Documents) as per UKVI Compliance rules and regulations. Supporting employees once they More ❯

required to achieve the best possible results for your clients. Experience required: 2+ years experience working in PPC Experience of Google Ads and Microsoft Ads (Amazon Ads desirable) Strong customer service experience Experience using analytics tools (GA4, Optmyzr More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through … online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries … and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability More ❯

Customer Service Executive Salary £26,000 Newcastle Upon Tyne NE11 0RU Do you have customer service experience? Looking to elevate your career? Join us as a Customer Service Executive as we celebrate yet another record-breaking year of growth. Embark on an exciting journey with Smart IT, a dynamic and rapidly expanding IT Solutions … provider, at the forefront of technological innovation in the North East! Benefits of being a Customer Service Executive: Weekends Off: Embrace a work-life balance with absolutely no weekend work. Training Excellence: Dive into fully paid training and an ongoing development program to keep your skills sharp and your career on the rise. Earning Potential: A very competitive … care with the Childcare Voucher scheme, and plan for the future with our Company Pension scheme. Free Parking: Park your worries aside with the added perk of free parking. Customer Service Executive Role and Responsibilities: Investigate and respond to customer queries, utilising our advanced CRM system Provide quotes for small projects and adjust service contracts as More ❯

Customer Tech Support Advisor We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on … a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service … to find out more about you. This role is based onsite at Willerby. Here's why you'll love this role... - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ S SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE Clean driving licence and access to a van Manual Handling training More ❯

The Role: Customer Support Advisor Are you passionate about education and skilled at building strong relationships? As a Customer Support Advisor, you’ll support schools in using the educational programme effectively, train staff, monitor progress, and highlight impact. If you’re proactive, tech-savvy, and thrive on helping others succeed, this role is for you. Join the UK … the UK’s sole provider of an award-winning online educational programme that improves outcomes for schools, educators and young learners. As part of their expansion, they're recruiting Customer Support Advisor, to join their dynamic team! Key Responsibilities: Promoting interactions with teachers and senior leaders in schools that lead to schools using the programme to its full potential … to offer other solutions the company has to offer. Create reports for senior leaders that demonstrate the impact the software is having on students. Key Criteria: Excellent communication and customer service skills. Great IT skills and knowledge of necessary software applications, including Microsoft Word, Excel, PowerPoint, and other statistical analysis software. A creative mind and a willingness to More ❯

Tier 2 Customer Support Specialist Permanent £28,000-£30,000 Newcastle Upon Tyne Hybrid Working We’re looking for a Tier 2 Customer Support Specialist to join our growing team. You’ll play a key role in making sure our clients get fast, friendly, and effective support when they run into technical issues. This isn’t just a … day. What We’re Looking For You don’t have to be a software expert—but a technical background helps. More importantly, we’re looking for someone who is: Customer-focused , with excellent communication skills A problem solver who likes seeing an issue through to the end A team player with a flexible and can-do attitude Comfortable working … in a fast-paced, collaborative environment Ideally, you’ll have: A proven track record of working in a customer service/support environment Experience working with ASP.NET and C# Good understanding of SQL databases A technical qualification (HND or Degree level preferred) Confidence dealing with customers on the phone, via email, and in meetings Due to the volume More ❯

digital and printed formats. The role aims to improve and enhance systems and processes, utilizing new technologies to provide best-in-class information for customers and support wider ICT Service Delivery. Role: Information Systems Manager Location: Newcastle upon Tyne (Hybrid) Key Responsibilities: Lead and manage the Information Systems, Print, and Distribution teams. Support, manage, and maintain transport information systems … in digital and printed formats. Enhance systems and processes to leverage new technologies for improved customer information. Collaborate with ICT Service Delivery to ensure alignment with broader organizational goals. Drive innovation and continuous improvement in information management and distribution. Requirements: Proven experience in managing information systems and teams Strong leadership and management skills with the ability to motivate … and develop teams. Expertise in implementing and optimizing systems to deliver high-quality customer information. Knowledge of emerging technologies and their application in information management. Excellent communication and stakeholder management skills. Benefits: Competitive salary and excellent benefits package. Opportunity to lead and innovate within a dynamic and essential service environment. Career development and progression opportunities. Work within a More ❯

all sites globally Responsibilities as a Technical ERP Project Lead Global OTC process owner. Lead future state process mapping for order fulfilment, shipping & invoicing. Transformation and set-up of customer master data. Technical ERP project lead Must have Oracle implementation experience Order to Cash: focused on Customer Service (order entry to point of invoice) Technically able to … lead the Order to Cash element of the ERP project Clear understanding of customer Master data & future-state process mapping Skills required to be a Technical ERP Project Lead Order to Cash/ERP Project Lead with Oracle Implementation experience. Experience leading & implementing OTC activities as part of an ERP implementation or upgrade, preferably ORACLE. Experience of coaching, supporting More ❯

troubleshooting any technical issues and overseeing IT Asset's. Skills required for the IT Admin Manager are: - Experience working with Microsoft Office, able to troubleshoot basic IT issues - Great customer service skills, speaking with suppliers and staff members over the phone and face to face - Experience with Service Now is a benefit - An expert communicator & Great Enthusiasm More ❯

onboarding of new staff members and troubleshooting any technical issues. Skills required for the Office Manager are: - Experience working with Microsoft Office, able to troubleshoot basic IT issues - Great customer service skills, speaking with suppliers and staff members over the phone and face to face - Experience with Service Now is a benefit - An expert communicator & Great Enthusiasm More ❯