26 to 50 of 59 Customer Service Jobs in the North East

combining technical support and working in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems* Resolving incidents and service requests in a timely manner* Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting* Windows OS … Active Directory and Office 365* Familiarisation with Networking principles (TCP/IP, DNS, DHCP)* Proficiency in diagnosing and troubleshooting hardware and software issues* Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from More ❯

Job Title: Technical Support Engineer Location: Newcastle Salary: Up to £26,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly … and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment Backup … and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

of action to mitigate potential faults. Support the Subsea NOC team with recommendations for process improvement, and documentation review as part of the indigo Continual Improvement Process Ensure all customer SLAs are met. About You Competency: Skills/Knowledge/Qualifications Strong English communication skills, both written and verbal Demonstrable experience of ticketing systems and workflow processes. Ideally a … certification, CCNA, CCNP etc) Must have good communication and presentation skills Ability to build and maintain good working relationships with colleagues and customers Be able to deliver an excellent customer service Technical Requirements: Experience in one or more of the following technologies: Subsea or Terrestrial DWDM experience (ASN, NEC, SubCom, Ciena, Infinera etc) Understanding of an AIS systems … journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we've partnered with some of the world's leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting More ❯

Marketing RevOps Manager & Data Manager Remote/Scotland Salary up to £60,000 A great opportunity to join one of the leading Enterprise Service Management vendors and lead a key team in an environment that lives and breathes service management excellence. Our client helps businesses across the public and private sectors transform how they work. Their award-winning … cloud solutions support IT, HR, Security, and Customer Service teams to deliver outstanding services. They are growing fastand are looking for an experienced Marketing RevOps Manager to take their demand generation efforts to the next level. The Role: HubSpot Funnel & Revenue Operations CRM Data Management Performance Analysis Revenue Cycle Expertise Data Optimisation Market Intelligence Data Augmentation What they More ❯

and methodologies (e.g., MS Project, Gantt charts, risk assessments) Strong commercial awareness, including familiarity with contractual and financial project elements Sound analytical thinking and creative problem-solving capabilities Strong customer service mindset with a talent for relationship-building A collaborative spirit with the ability to lead or contribute within a team A continuous improvement mindset—open to new More ❯

calls/reports are recorded and dealt with in a timely, effective and courteous manner, in accordance with operational policies and protocols, seeking appropriate detail and providing advice to service users regarding their reported issue. To be knowledgeable in all aspects of estates service provision (on multiple contracted sites) and trade classifications to support Estates Officers and enable … Knowledge & Skills Essential Proficient in the use of Microsoft Windows packages Ability to communicate effectively and professionally with members of staff, client organisations and the public Organisational & Planning Skills Customer service Experience Essential Previous experience of working in a similar role and/or environment Desirable Previous experience of Backtraq and/or Micad Qualifications Essential Good general … Education Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name QE Facilities Address More ❯

call out up to 10 call outs in a 8 hour shifts. plus mileage. ATM FLM Services consists of remedial actions to bring an ATM back online and in service referred to here as FLM Fix/es. FLM Fixes most usually do not require engineering tools, however simple engineering tools may be required. FLM Fixes may include, but … detailing the responsibilities and requirements which must be adhered to without exception. This is a FLM Plus role therefore some more in-depth fixes maybe involved. Required Experience Excellent Customer service ATM experience or transferable skills (Service engineer, IT support etc.) OR willingness to learn Will consider people who have the aptitude to learn new things and More ❯

and skilled ICT Technician to join our front-facing and dynamic team. Whats the role all about? This ICT Technician role is a key part of the ICT & Digital service at North East Lincolnshire Council. Youll be part of a 13-person team, working closely with Senior and Advanced Technicians to deliver high-quality operational support. The role is … central to maintaining and improving ICT services across the council, aligned with our ICT strategy and commitment to continuous service improvement. What will your day look like? Each day in this role brings something new. Youll be the go-to person for delivering outstanding customer service, supporting users with a wide variety of ICT needs. Whether you … Youll be confident communicating with users at all levels, and thrive in a team environment where collaboration and support are key. A commitment to continuous improvement and delivering excellent service is essential, as is the ability to stay focused and flexible in a fast-paced setting with shifting priorities. Why join us? Because this isnt just a job. Its More ❯

has a real desire to learn new things. Experience required: Experience within a similar role Desire to learn and progress Working knowledge of Windows and Office 365 environments Excellent customer service skills Ability to communicate effectively to a wide range of customers Benefits: Company bonus Paid accreditations and training courses Pension scheme Free on-site parking More ❯

businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each client’s needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently. Overview: As an IT Helpdesk Support Apprentice at Smart IT, you’ll play a … while also identifying opportunities to improve our processes and services. You’ll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills. You will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to … build a strong foundation for a career in IT support. Responsibilities: Resolving queries – Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system. Problem solving – Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions. Providing technical assistance – Support end-users with day-to-day IT challenges, including software, hardware, and network queries. More ❯

and Surrounding areas Up to £37,000 depending on experience Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • CCTV Service Experience ) • Fire Knowledge (Advanced, kentech and morley would be useful) • Strong Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

We have a fantastic opportunity for an experienced Senior Control Engineer to lead our Service Control Engineers. The successful candidate will manage a team of Control Engineers in providing Technical Support & aftersales care for our products in the Offshore Energy sector; ensuring clients’ needs are met in a professional & timely manner. You will be responsible for: Leadership and development … Investigation and resolution of Control System related issues across a wide range of our products. Implementing upgrades and updates to existing equipment. Ensuring customers are well supported in their service needs and technical issues are resolved quickly and efficiently to maintain high customer satisfaction. Efficient Management & Prioritisation of workload for the Engineers. Delivering a high standard of work … small team of Engineers Working for clients in the marine, subsea, oil & gas and renewables market. Recent experience of a similar role in a bespoke engineering environment/providing service support Role requires a mixture of working from our onsite facility in the North East and other client sites/vessels around the world. Experience of working to ISO9001 More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary, with OTE taking your package higher … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £32k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

senior engineer across various commercial contracts Assisting with the installation, servicing, and maintenance of security systems Learning how to fault-find, configure, and test equipment Supporting system upgrades and customer visits Following industry standards and safety procedures Building strong customer service and technical communication skills What We're Looking For: Some hands-on electrical, engineering, or technical More ❯

admin apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role. Role Primary Responsibilities. Processing data in the Document Management and Referral Management sections of … Year 6 Months Positions Available 1 Closing Date Friday, 5th September 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Non judgemental Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential More ❯

required to achieve the best possible results for your clients. Experience required: 2+ years experience working in PPC Experience of Google Ads and Microsoft Ads (Amazon Ads desirable) Strong customer service experience Experience using analytics tools (GA4, Optmyzr More ❯

places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in … fun. We build meaningfully, we think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At the company, we know and value the … team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored More ❯

Where: Darlington Full time: Permanent Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role If you're a natural More ❯

Where: Darlington Full time: Permanent Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role If you're a natural More ❯

We are looking for a keen individual who is passionate about delivering a tailored customer service approach to help provide our customers with the best possible outcome for their circumstances. You will be dealing with general enquiries such as taking payments and advising customers of missing payments as well as other duties. Role Taking inbound calls from customers … Providing technical support for our telecommunications and online advertising customers Raising faults and internal work tickets Liaising both internally with different departments and externally through partner companies to resolve customer queries Carrying out any other ad hoc administration duties where necessary Training Level 3 Business Administrator Apprenticeship Standard which includes: Level 2 Functional Skills in maths and English (if … Year 6 Months Positions Available 1 Closing Date Saturday, 20th September 2025 Start Date Monday, 29th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Initiative Qualifications English GCSE, grade 4 (Desired) Maths GCSE, grade 4 (Desired) About the Employer UNITEL DIRECT LIMITED Unitel Direct Limited is More ❯

offering the growth that you need? Are you currently doing the same mundane tasks everyday? We are seeking an Senior IT Support professional to join a well established Managed Service provider based in Newcastle, known for their reputation and staff retention rate - these truly are the best MSP in the North East. Responsibilities Provide technical support for hardware and … IT support or a related field. Strong knowledge of Windows Server and Linux operating systems. Familiarity with computer hardware components and troubleshooting techniques. Experience with help desk operations and customer service skills. Basic understanding of Mac OS is a plus. Ability to analyze technical issues and provide effective solutions. If you are passionate about technology and eager to More ❯

Deals - Manage the full recruitment process from interview to offer. Smash Targets - Work in a fast-paced, competitive sales environment where results matter. What We're Looking For Sales, customer service, hospitality, or office-based experience (bonus points if you've hit targets before) A competitive, results-driven mindset - you want to win Resilience and a positive attitude More ❯

measuring solutions, with a strong reputation for delivering high-quality projects to global clients. They pride themselves on creating a collaborative working culture, where career development, technical excellence, and customer service are at the forefront. Job Description As a Project Engineer , you will act as the vital link between sales and installation activities. You will oversee electrical and … read engineering drawings (AutoCAD/Visio desirable) A full, clean driving licence and willingness to travel across the UK & Ireland Computer literacy, with experience of project management software (Salesforce Service Cloud desirable) Why Should You Apply? This is a fantastic opportunity for a motivated Project Engineer who enjoys taking ownership and delivering results. You ll work on varied and More ❯

measuring solutions, with a strong reputation for delivering high-quality projects to global clients. They pride themselves on creating a collaborative working culture, where career development, technical excellence, and customer service are at the forefront. Job Description As a Project Engineer , you will act as the vital link between sales and installation activities. You will oversee electrical and … read engineering drawings (AutoCAD/Visio desirable) A full, clean driving licence and willingness to travel across the UK & Ireland Computer literacy, with experience of project management software (Salesforce Service Cloud desirable) Why Should You Apply? This is a fantastic opportunity for a motivated Project Engineer who enjoys taking ownership and delivering results. You’ll work on varied and More ❯