26 to 50 of 71 Customer Service Jobs in the North East

per annum, depending on experience Full-time, Permanent Careers Plus are delighted to be working with a well-established managed service provider based in the Northeast of England who is looking to hire an IT Support Specialist. This is a great opportunity to join an employee-owned company which … troubleshoot and resolve complex technical issues. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service: A customer-oriented attitude with a focus on delivering top-notch support. Adaptability: Willingness to continuously learn and adapt to new More ❯

Citrix environments. Our client prides themselves on strong communications skills - you will be regularly communicating with clients to ensure they are satisfied with the service you are providing. Overview of the role: The role is to provide 1st and 2nd line technical support to the business, across a large … customer base with bespoke environments. Providing excellent customer service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will involve … experience with new technologies and enjoy being part of a fast-growing business. 2nd Line IT Support Technician - Skills Required: MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general More ❯

has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living … as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge … or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales/customer service environment. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for More ❯

the Veolia contract, covering sales orders, procurement, warehousing and distribution activities across both Veolia SAP & Univar SAP Maintain the daily production schedule to meet customer demands Work collaboratively with business stakeholders to ensure all operational requirements are achieved Ensure effective and timely customer service through verbal collaboration … Ensure effective control of stock and costs Take product samples Lead Wastewater effluent testing and PTO tank inspections Support the investigation and administration of customer complaints Ensure compliance to Statutory requirements, Quality procedures, GDP Policies and Procedures, Insurance requirements About you: Good numeracy and statistics skills and an excellent … the varying tasks that the role requires The ability to prioritise work and display a high level of attention to detail You must be customer focused, providing excellent service at all times and it is essential that youre a good team player Who we are: With revenues in More ❯

Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing … all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders … and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. An understanding of all of NECSWS business areas. An ability More ❯

Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing … all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders … and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. An understanding of all of NECSWS business areas. An ability More ❯

company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service desks … support work-life balance. The Role We are seeking a proactive and personable L2/3 Systems Engineer to join our team in a customer-facing capacity to assist our clients to utilise the Atria platform features and benefits. You will work closely with our Customer Success Manager … Proficiency in PowerShell scripting and a keen interest in IT automation. · Demonstrated problem-solving skills and the ability to address complex technical issues. · Proven customer service skills and a commitment to client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. More ❯

company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service desks … support work-life balance. The Role We are seeking a proactive and personable L2/3 Systems Engineer to join our team in a customer-facing capacity to assist our clients to utilise the Atria platform features and benefits. You will work closely with our Customer Success Manager … Proficiency in PowerShell scripting and a keen interest in IT automation. · Demonstrated problem-solving skills and the ability to address complex technical issues. · Proven customer service skills and a commitment to client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. More ❯

company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service desks … support work-life balance. The Role We are seeking a proactive and personable L2/3 Systems Engineer to join our team in a customer-facing capacity to assist our clients to utilise the Atria platform features and benefits. You will work closely with our Customer Success Manager … Proficiency in PowerShell scripting and a keen interest in IT automation. · Demonstrated problem-solving skills and the ability to address complex technical issues. · Proven customer service skills and a commitment to client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. More ❯

Communicate Technology is on the lookout for a proactive and customer-focused First Line Engineer to join our technical support team at our Wynyard HQ. As the first point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets … across Windows 10/11, Microsoft 365, and Active Directory Assist with user rights, accounts, passwords, and basic security administration Handle technical queries and service requests, escalating when needed Keep users updated and deliver outstanding customer service Log, manage, and resolve incidents in line with SLA agreements … We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts in a customer-facing environment More ❯

Communicate Technology is on the lookout for a proactive and customer-focused First Line Engineer to join our technical support team at our Wynyard HQ. As the first point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets … across Windows 10/11, Microsoft 365, and Active Directory Assist with user rights, accounts, passwords, and basic security administration Handle technical queries and service requests, escalating when needed Keep users updated and deliver outstanding customer service Log, manage, and resolve incidents in line with SLA agreements … We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts in a customer-facing environment More ❯

in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive … enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve … Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a technical support role is essential. Strong customer service skills, with a professional telephone manner, confidence, and patience. Excellent written and verbal communication skills. Ability to work effectively under pressure, responding More ❯

advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers … guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows … and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and More ❯

maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. … This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours. This is a shift-based role as part of a 24/7 support team, which includes nights, weekends, and public holidays as … British passport, have single nationality status, and have resided in the UK for the past 5 years. What will I be doing? Delivering exceptional customer service and acting as a key technical point of contact during out-of-hours emergency support, 24/7. Supporting disaster recovery (DR More ❯

maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. … This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours. This is a shift-based role as part of a 24/7 support team, which includes nights, weekends, and public holidays as … British passport, have single nationality status, and have resided in the UK for the past 5 years. What will I be doing? Delivering exceptional customer service and acting as a key technical point of contact during out-of-hours emergency support, 24/7. Supporting disaster recovery (DR More ❯

maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. … This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours. This is a shift-based role as part of a 24/7 support team, which includes nights, weekends, and public holidays as … British passport, have single nationality status, and have resided in the UK for the past 5 years. What will I be doing? Delivering exceptional customer service and acting as a key technical point of contact during out-of-hours emergency support, 24/7. Supporting disaster recovery (DR More ❯

Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide technical support and maintain clients' IT assets and systems. Deliver excellent customer service from More ❯

in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an … Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to … our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP … to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

to be driven, innovative and work with a high degree of autonomy. What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Flexi timeo Hybrid working model (we are … junior colleagues and non-platform staff in the use of cloud platformso Examining, recommending and implementing changes to procedures, policies and services to improve customer serviceo Install, configure and test new versions of system tier offerings, ensuring that all products are within the NHSBSA End of Life strategy and … organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to More ❯

improvements. Responsibilities: Provide advanced technical support for hardware, software, networking, and system-related issues. Troubleshoot and resolve escalated issues from support team within specified service level agreements (SLAs). Manage and maintain IT systems, including servers, desktops, laptops, and mobile devices. Assist with the deployment, configuration, and maintenance of … and Windows Server environments. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Excellent troubleshooting skills with a focus on delivering timely solutions. Strong customer service orientation and excellent communication skills. Ability to manage and prioritize multiple support requests. For more information on this opportunity please feel free More ❯

improvements. Responsibilities: Provide advanced technical support for hardware, software, networking, and system-related issues. Troubleshoot and resolve escalated issues from support team within specified service level agreements (SLAs). Manage and maintain IT systems, including servers, desktops, laptops, and mobile devices. Assist with the deployment, configuration, and maintenance of … and Windows Server environments. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Excellent troubleshooting skills with a focus on delivering timely solutions. Strong customer service orientation and excellent communication skills. Ability to manage and prioritize multiple support requests. For more information on this opportunity please feel free More ❯

a fantastic opportunity to join an established business with over 35 years of experience in the dental sector this company is growing due to customer demand, growing from strength to strength due to their excellent support and customer service. In this role you would be the first point … of contact for clients providing IT software support, IT troubleshooting along with great customer service. The ideal 1st Line Software Support would have come from an IT software background, confident in a dealing with clients over the phone and via email and be looking for career progression and opportunities … Role : Providing software and troubleshooting advice to customers/clients Operating from a help desk and providing support over the phone and email Providing customer care and support The Person : Experience or interest in IT software Good customer service and communication skills Wants career progression Keywords : Software More ❯

working with a national company who specialise in managing office infrastructure from printers and scanners to IT and communications. A North East business with service hubs across the UK, they have headquarters in the heart of Tyne & Wear and support clients all over the country. The company has an … exciting opportunity for a photocopier engineer. You will be responsible for the service and maintenance of high end quality photocopiers. THE ROLE Installing, maintaining and servicing digital photocopiers Fault finding to board level Refurbishment and setup of new devices Managing car stock levels of general day to day wear … and tear equipment Networking of devices (setting up print and scan) Visiting customer sites primarily in North East of England although some UK travel required Contribute to quality and standards of information security management systems and processes THE PERSON Must have experience of a similar role within office equipment More ❯

working with a national company who specialise in managing office infrastructure from printers and scanners to IT and communications. A North East business with service hubs across the UK, they have headquarters in the heart of Tyne & Wear and support clients all over the country. The company has an … exciting opportunity for a photocopier engineer. You will be responsible for the service and maintenance of high end quality photocopiers. THE ROLE Installing, maintaining and servicing digital photocopiers Fault finding to board level Refurbishment and setup of new devices Managing car stock levels of general day to day wear … and tear equipment Networking of devices (setting up print and scan) Visiting customer sites primarily in North East of England although some UK travel required Contribute to quality and standards of information security management systems and processes THE PERSON Must have experience of a similar role within office equipment More ❯