2 of 2 Problem Management Jobs in the North East

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

What skills, knowledge and experience will you need? This Senior IT Service Manager is part of the Integration Team within DWP Digital's Service Management function. You'll work in a fast-paced, collaborative environment, taking ownership of complex live services and driving improvements that enhance service quality … user experience across government. Our team supports deployments, configuration, and management of integration products, as well as building self-service and strategic integration solutions used across DWP and other departments. Your responsibilities will include defining and managing service management processes, SLAs, and OLAs, as well as leading incident ...