9 of 9 SLA Jobs in the North East

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

team of four 1st and 2nd line Service Desk analysts day to day Owning workload allocation, escalations, and making sure incidents get resolved within SLA Getting your hands dirty with tickets yourself when the team needs bolstering Building out proper incident, problem and request management processes - a lot of this ...

Desirable Experience Experience within an IT, technology or service-based business. Familiarity with CRM and ticket management systems. Experience working within a KPI or SLA-driven environment. What's on Offer? Salary of £26,000 - £30,000 , depending on experience. Modern office environment based in Hebburn. Supportive and collaborative team ...

relevant Timesheet data accurately and efficiently. Supporting ad hoc external client billing (invoicing)/timesheets. Respond/resolve queries in line with company SLA’s timescales. Assisting the Senior/Principal Contract Administrators for EMEA. Calculating and managing key payments to our IT Contractors. Recruitment onboarding, compliance & right-to-work ...

system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s/SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer/service reports are completed Tracking jobs progress against ...

across the UK. Your new role: Customer and member support Manage the shared support inbox(s) to ensure all queries are addressed with agreed SLA's and logged accurately. Oversee member portal administration, handling user enquiries to guarantee smooth platform functionality and a positive user experience. Deliver technical assistance ...

market demand, customer footprint, and internal product needs. Make high-leverage bets; say no to edge cases. - Work with providers on roadmap alignment, SLA management, feature prioritisation, and support escalation. - Define compliance and regulatory strategy - partner with legal and compliance to navigate PSD2, Open Banking, local payment regulations, fraud/ ...

ITSM SLA Analyst - 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed … service quality remains high. Key Responsibilities Own SLA governance across IT services, ensuring consistent definition and measurement Monitor and report on performance (daily/weekly/monthly), highlighting trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data ...

Job summary Resource Scheduling Coordinator 37.5 hours per week - full timeWeekly shift patterns 07:00-15:00, 09:00-17:00 (flex), 11:00-19:00 Salary: £25,760 - £27,476 Based in Newcastle Upon ...