someone who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede products to … training, and mentoring support engineers as the team grows Acting as a trusted technical point of contact for customers What Were Looking For: Proven experience leading technical support or servicedelivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada More ❯
left to apply) job requisition id R535396 Job Description The Position As a member of the team in Business Technology, the successful candidate will be part of the Network ServiceDelivery and Operations team ensuring the operation of our Company's Global Network. These services allow our Company to communicate globally and collaborate worldwide with partners and customers. More ❯
deliver: Community First Aid Community Education Community Fundraising You will also develop our offerings for young people. By leading a team of volunteer leaders, you will drive excellence in servicedelivery, foster an inclusive and diverse volunteering environment, and help navigate change to grow and improve St John Ambulance. What You Will Gain Supporting a team and volunteers More ❯
full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. Collaborate … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations and drive automation initiatives. High-level understanding of the toolsets More ❯
