1 to 25 of 27 Customer Engagement Jobs in the North West

Holidays The Opportunity An exciting opportunity has arisen for an experienced Chief Technology Officer to join a growing technology business specialising in cloud-based customer engagement, communications, AI-driven solutions and secure payment technologies. This is a pivotal leadership role with responsibility for defining and executing the organisation … deliver the company's technology and product development strategy aligned to business objectives. Create and manage a multi-year product roadmap covering communications, customer engagement and payment solutions. Lead the design, development and launch of innovative cloud-native products and services. Drive adoption of AI, machine learning ...

designing and delivering modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with customers, Account Managers, Project Managers, Consultants, and the Solution Architecture team to ensure all proposed solutions are scalable … focus on Power Apps, Power Automate, Dataverse, Microsoft Fabric, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on technical delivery when required. This is a highly customer-facing role requiring strong ...

Senior CRM Analyst £50,000 - £55,000 Handforth, Stockport This is an opportunity to shape how a large customer-focused organisation uses data to drive marketing performance. The role blends hands-on analytics with strategic influence, offering visibility across senior stakeholders and the chance to directly impact customer engagement and commercial outcomes. THE COMPANY They are a well-established, customer-centric business with a strong digital presence and a focus on delivering exceptional customer experiences. Data sits at the core of their marketing strategy, and they continue to invest in analytics capabilities to deepen ...

growth of our digital business. Taking ownership of our Shopify websites and digital channels, you will be responsible for driving traffic, conversion, customer retention and online revenue growth across our brands. Working closely with the Managing Director and Operations Director, you will help improve customer experience, commercial performance … websites. Drive the growth and performance of our online sales channels, identifying new opportunities to increase revenue and market share. Improve conversion rates, merchandising, customer journeys and average order value. Own customer retention initiatives including email marketing and lifecycle communications. Internally lead or manage external 3rd parties providing ...

shaping, designing, and governing modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with the customers, Solution Architects, Account Management, Development, and Project Delivery teams to ensure all proposed solutions … particular focus on Power Platform, Microsoft Fabric, Microsoft 365, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on solution guidance when required. This is a customer-facing role requiring strong communication ...

scalable, high quality solutions aligned to our IT strategy. You'll also play a key role in developing and supporting our Microsoft Dynamics 365 Customer Engagement (CE) platform and Power Platform capabilities. As one of our Systems Developers, you will work in a small team to:- Analyse business … skills, then LET'S TALK! Experience in software development across languages such as C#, .NET, JavaScript, SQL Hands-on experience with: Dynamics 365 CE (Customer Engagement) Power Platform (Power Automate, Dataverse) Strong understanding of: Model-driven apps and solution management Business rules, workflows, and automation Experience with Agile ...

scalable, high quality solutions aligned to our IT strategy. You'll also play a key role in developing and supporting our Microsoft Dynamics 365 Customer Engagement (CE) platform and Power Platform capabilities. As one of our Systems Developers, you will work in a small team to:- Analyse business … skills, then LET'S TALK! Experience in software development across languages such as C#, .NET, JavaScript, SQL Hands-on experience with: Dynamics 365 CE (Customer Engagement) Power Platform (Power Automate, Dataverse) Strong understanding of: Model-driven apps and solution management Business rules, workflows, and automation Experience with Agile ...

than a technical delivery role. You'll be a trusted technical authority , responsible for shaping technology roadmaps , influencing network transformation programmes , and guiding senior customer stakeholders on the future direction of their network estate. You'll combine deep technical expertise with the ability to translate business requirements into long … clearance is preferred; eligibility for SC will also be considered. ** The Role In a Nutshell This role sits at the intersection of technical leadership, customer engagement and network transformation. Whilst retaining deep technical credibility, you'll operate at principal level, influencing architecture decisions, shaping technical roadmaps, driving service ...

Account Managers, suppliers and internal teams to support the full sales lifecycle. The role would suit someone with experience in sales support, inside sales, customer support, quotations, order tracking, supplier coordination or commercial administration within an IT, technology, reseller, distribution, managed services or customer-focused environment. You will … supporting customer engagement, preparing quotations, coordinating pricing and supplier information, maintaining CRM accuracy and helping ensure customers receive a responsive, professional and efficient service. Benefits £30,000 £40,000 basic salary Bonus/commission scheme Manchester office-based role (hybrid options post successful probationary period) Pension Career progression ...

weeks. Package : £80,000 £90,000 base + uncapped commission (OTE £130k £150k). Works alongside : Partner Account Manager (ex-major IT reseller), Customer Success Lead, GTM Marketing Lead, and the Data Engineering team. Start : ASAP. Interview slots opening within two weeks. About the client We're working with … selling into a structured commercial engine. The foundations are in place. Strong partner relationships, a clear market proposition, marketing capability, and a growing customer base. The next phase needs structure, consistency, accountability and momentum. The business is moving from founder-led to founder-supported. The client needs someone ...

roadmap, delivery lifecycle and successful implementation of a suite of established digital products. Working closely with senior leadership, development teams, designers, QA engineers and customer stakeholders, you will drive product evolution whilst ensuring projects are delivered on time, within scope and to a high standard. The role combines product … strategy, client engagement and delivery leadership, making it ideal for someone who enjoys balancing roadmap ownership with hands-on project execution. Key responsibilities include: Owning and communicating product roadmaps across multiple digital products and platform modules. Leading discovery workshops, requirements gathering sessions and stakeholder engagement activities. Translating business ...

Presales Consultant £50,000 - £60,000 Solid benefits package Manchester (3 days a week in the office) Customer visits across sites when required The opportunity: I'm working with an established MSP that specialises in supporting schools and multi-academy trusts across the UK. They're looking … technical team; someone who enjoys working directly with customers, understanding challenges, and designing practical technology solutions that genuinely make a difference. This is a customer-facing role where you'll bridge the gap between sales, technical delivery and the end customer. You'll lead discovery sessions, gather requirements, design ...

across article copywriting for Insights.com and SEO strategy, building high standards of execution, and constantly identifying new ways to align content, technical performance and customer intent to optimise organic growth in a highly competitive market. Ultimately, the long-term goal is to increase Betfred’s market share by strengthening … visibility, improving customer engagement and establishing a clear competitive point of distinction in line with the company’s desired positioning and brand values. Responsibilities Own and evolve the enterprise SEO strategy to drive sustainable, long-term organic traffic growth, customer acquisition and revenue across key markets. Lead ...

rare opportunity to join at a formative stage, influence product direction, and create AI capabilities that sit at the heart of the customer experience. For the right individual, there is a clear pathway into a future Head of AI position, alongside meaningful equity participation. The Role This … sees AI as a core differentiator, not an add-on feature. You will be responsible for designing, building, and scaling intelligent systems that enhance customer engagement, personalisation, automation, and decision-making. Key Responsibilities AI Product Development Design and deploy AI-powered customer experiences Build intelligent recommendation ...

next-generation Voice/Agentic AI solutions for a leading banking client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation . Key Responsibilities Act as the onsite Voice AI and Data … agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (real-time + batch) Integration with data lakes, warehouses (BigQuery) Customer 360 and contextual data enablement Build RAG-based knowledge systems integrating structured and unstructured banking data. Architect data-driven decisioning for voice agents (personalization ...

growing team. This is an exciting opportunity for a developer who enjoys building scalable web applications, working with modern cloud technologies, and delivering impactful customer engagement solutions. You'll play a key role in designing and developing high-quality software while collaborating closely with product, design, and engineering ...

User Compute (EUC) solutions across Microsoft, Apple, and Android ecosystems. Deliver complex endpoint management solutions (design, implementation, enrolment, policy configuration, application deployment) Support customer engagements at a senior level, identifying risks and ensuring robust, secure solutions Work with industry-leading platforms like Microsoft Intune, JAMF, Workspace One, and Microsoft ...

About the Role Ticket Diary Digital Platforms Ltd. provides digital ticketing solutions, online platform services, customer engagement technologies, and business support systems for organizations operating across entertainment, events, travel, and digital commerce sectors. We are seeking a Chief Revenue Officer to lead revenue strategy, accelerate business growth … execute long-term revenue generation strategies Identify new market opportunities, partnerships, and business development initiatives Oversee pricing strategies, commercial planning, and growth programs Drive customer acquisition, retention, and revenue optimization efforts Collaborate with executive stakeholders on strategic priorities and expansion plans Lead and develop senior leadership teams across commercial ...

shaping, designing, and governing modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills click apply for full job details ...

designing and delivering modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills click apply for full job details ...

next-generation Voice/Agentic AI solutions for a leading banking client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation click apply for full job details ...

Summary & background Connex One is a Software-as-a-service (SaaS) company specialising in the development of in-house omni-channel and AI-driven customer engagement platforms. With presence in the UK, USA, South Africa, Australia and Europe, Connex are rapidly expanding to other territories and continually bringing ...

technologies and motivated by the opportunity to collaborate with a forward-thinking team. Youll play an active part in shaping the future of digital customer engagement, driving innovation, and helping to create experiences that truly make an impact. The role is office based (Manchester near Picadilly Station) with ...

will be required, typically one to two days per week during the first six months (and potentially beyond), as part of supporting a key customer engagement. Applicants should be willing and able to travel regularly. Shape the Future of Cloud Transformation Are you an experienced Azure professional who enjoys ...

Hybrid - Lancashire (2-3 days per week) This is a high impact CRM Manager role within a growing organisation investing heavily in data driven customer engagement. You will play a central part in shaping lifecycle marketing strategy, optimising customer journeys, and delivering measurable outcomes across a multi channel … environment. The Company They are a fast scaling, customer focused organisation with a strong emphasis on innovation and continuous improvement. With a growing footprint and increasing investment in digital transformation, they are building out a best in class CRM function to support long term growth. Collaboration, accuracy and customer ...