1 to 25 of 32 Customer Engagement Jobs in the North West

CUSTOMER DATA AND INSIGHTS MANAGER * Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest * Salary up to £55,000 + bonus + strong benefits package * Key position sitting between data, CRM and marketing with regular stakeholder interaction * Apply online … contact Chelsea Hackett via WHO WE ARE? We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement ...

plus 15% clearance bonus Must be willing to be full-time on-site in Manchester Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance for a prestigious … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

chance to help build a market almost from scratch. This is one of them. A high-growth SaaS company in the CRM/customer engagement space is scaling its UK&I enterprise team after a major funding round and huge global growth. Their platform sits across email … WhatsApp, chat and marketing automation — helping businesses manage customer engagement at scale through one unified platform. The business already has serious global traction, but the UK enterprise team is still relatively small, making this a rare opportunity to combine the backing and stability of a scaled company with ...

Summary At CDW, we deliver customer outcomes through deep technical expertise, trusted relationships, and a strong services‐led approach. The Senior Network Architect operates as a senior presale overlay within the Secure Networks practice, responsible for shaping, designing, and leading complex network and security solutions aligned to customer … across multi‐vendor environments, and leads engagements from early discovery through to proposal and handover to delivery. Role Overview Owning solution architecture for complex customer opportunities Leading discovery, design, and proposal activities Aligning technology solutions to business outcomes, KPIs, and commercial objectives Driving the integration of CDW’s Professional ...

Customer Success Manager Location: Manchester (hybrid - office based with 1 day WFH) Salary: £30,000 - £45,000 DOE About the business This is an exciting opportunity to join a high-growth UK start-up and despite their early stages, the business has built an outstanding reputation for the quality … their space and scaling fast, while still retaining a close-knit, collaborative culture where individuals can genuinely shape how things are done. As Customer Success Manager, you'll sit at the heart of the revenue function and play a key role in driving long-term customer value, retention ...

Specialist and become a trusted partner to laboratories across South East England. In this field-based role, youll combine scientific expertise, technical troubleshooting, and customer engagement to help laboratories maximise the value of Hologics diagnostic solutions while delivering exceptional user experiences. What to Expect … confident operating and optimising Hologic systems. Provide advanced applications troubleshooting and guidance to help customers resolve complex issues quickly and effectively. Support the full customer journeyfrom pre-site and site assessments to ongoing post-installation support. Build strong, long-term relationships that drive customer satisfaction and retention. Identify ...

supporting a large UK-based digital organisation undergoing a significant data and AI transformation, with growing demand for advanced analytics across commercial and customer-focused teams. This is a contract opportunity within a fast-moving Data Science function, working in a modern cloud-based environment. The role sits within … machine learning and production-grade data science. Key Focus Areas (Must-Have Experience) We are specifically looking for someone who has: Built and deployed customer churn prediction models in a commercial environment Developed Next Best Action/recommendation systems to drive customer engagement and value Delivered customer ...

start a career in IT sales with a fully funded apprenticeship. This entry-level role offers hands-on experience in B2B sales, lead generation, customer engagement and account management within a growing technology-focused environment. If youve also worked in the following roles, wed also like to hear … from you: Customer Service Advisor, Sales Advisor, Junior Account Executive, Telesales Executive, Sales Representative, Retail Assistant, Call Centre Agent Earn while you learn Career Progression Opportunities SALARY: £15,600 to £18,000 per annum + Benefits LOCATION: Skelmersdale, Lancashire, North West England (must live within a 20 mile radius ...

start a career in IT sales with a fully funded apprenticeship. This entry-level role offers hands-on experience in B2B sales, lead generation, customer engagement and account management within a growing technology-focused environment. If you’ve also worked in the following roles, we’d also like … hear from you: Customer Service Advisor, Sales Advisor, Junior Account Executive, Telesales Executive, Sales Representative, Retail Assistant, Call Centre Agent Earn while you learn – Career Progression Opportunities SALARY: £15,600 to £18,000 per annum + Benefits LOCATION: Skelmersdale, Lancashire, North West England (must live within a 20 mile ...

supporting a large UK-based digital organisation undergoing a significant data and AI transformation, with growing demand for advanced analytics across commercial and customer-focused teams. This is a contract opportunity within a fast-moving Data Science function, working in a modern cloud-based environment. The role sits within … Must-Have Experience) We are specifically looking for someone who has: Led data science projects in a commercial or enterprise environment Built and deployed customer churn prediction models in a commercial environment Developed Next Best Action/recommendation systems to drive customer engagement and value Delivered customer ...

customers fully understand the capabilities of Sage Intacct and associated products and how it can meet their operational, financial, and strategic needs. Key responsibilities Customer Engagement Collaborate with sales, marketing, and account management teams to understand customer needs and align pre-sales efforts with overall business strategies. … address their needs. Solution Development Work closely with the authors and Pinnacle’s professional service teams to design and demonstrate solutions that meet customer requirement. Craft and deliver tailored presentations, demonstrations, and proof-of-concepts that showcase the value and capabilities of our products and services. Proposal Creation Working ...

Migration Specialist We are supporting a major enterprise programme requiring a senior VMware infrastructure specialist to lead a highly complex migration and design engagement within a secure, multi-tenant environment. This engagement will focus on the transition from VMware Cloud Director (VCD) to VMware Cloud Foundation (VCF) 9.1 … migration approach Support VCF 9.1 Automation design and integration strategy Work within a secure, multi-tenant enterprise environment Engage with senior technical stakeholders and customer architecture teams Support a technically complex cloud transformation programme Required Experience Strong VMware Cloud Foundation (VCF) expertise Experience with VMware Cloud Director (VCD) Proven ...

operational rigor enterprises expect. Role Purpose As a Business Analyst, you’ll play a dynamic, hands-on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle … design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready. You’ll become a go-to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver ...

Consultant to join a growing digital transformation team delivering enterprise Microsoft solutions across multiple business areas. This role will suit someone with strong stakeholder engagement skills combined with hands-on D365 implementation and configuration experience. Responsibilities Deliver Dynamics 365 implementation and optimisation projects Gather business requirements and translate them … system upgrades, testing, and release management Work closely with technical and business teams throughout project lifecycles Skills Required Strong Dynamics 365 experience Experience across Customer Engagement (CE), CRM, or Finance & Operations Power Platform exposure (Power Automate, Power Apps) Microsoft ecosystem knowledge Requirements gathering and stakeholder management Data migration ...

Monday-Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks. Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? What Sets Us Apart … valued and supported. Qualification and Essential Skills Qualifications: ITIL Foundation desirable Technical Certification such as CompTIA or equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and communications Experience working within an IT Managed Service environment ...

efficient cloud-based contact centre solutions. The organisation specialises in leveraging modern technologies, including AI-driven capabilities, to help businesses optimise operations and enhance customer engagement. Location: United Kingdom (Hybrid Manchester/Sheffield/London or Remote Flexibility) Role Responsibilities Design and implement end-to-end Amazon Connect ...

with UK-based business clients, generating new leads, and closing high-value deals. “a great place to work, a great place to be a customer” Responsibilities, not limited to: Drive new business sales across specialist service areas including Voice, Data, Cybersecurity, ICT, Cloud Telephony, and Network solutions. Proactively create … convert opportunities for the full Chess product portfolio, aligned with our strategic growth objectives. Identify and win new logo clients within targeted customer profiles, delivering consistent new business success. Build and nurture strategic client relationships, acting as a trusted advisor and key interface between the customer and Chess ...

will provide pre-sales technical consultation, identify and develop new business opportunities, and nurture existing accounts. Your expertise in embedded systems and your customer-first mindset will be central to delivering tailored solutions and driving revenue growth. Key Responsibilities: Manage and develop a portfolio of customers Identify customer … suitable embedded technology solutions Provide technical product demonstrations, proposals, and project support Collaborate with internal engineering and product teams to develop tailored offerings Attend customer visits, trade shows, and technical events as required Maintain accurate forecasting and reporting via CRM systems Ideal Candidate Profile: Proven background in technical sales ...

tooling (e.g. Puppet or similar) Experience supporting deployed or operational systems in a secure or mission‐critical context Willingness to travel occasionally to support customer engagement and system deployment ...

User Compute (EUC) solutions across Microsoft, Apple, and Android ecosystems. Deliver complex endpoint management solutions (design, implementation, enrolment, policy configuration, application deployment) Support customer engagements at a senior level, identifying risks and ensuring robust, secure solutions Work with industry-leading platforms like Microsoft Intune, JAMF, Workspace One, and Microsoft ...

KOKOs Salesforce Marketing Cloud and its integration with Sales Cloud. This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance. Sitting at the intersection of marketing, digital and CRM, the role requires … journeys that supports the wider business in adopting and maximising Salesforce capabilities.. Role and responsibilities Platform Development & Configuration Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS Develop and maintain dynamic email templates, Cloud pages and personalisation logic ...

role throughout the full project lifecycle, working closely with stakeholders, end users, and technical teams to ensure successful project delivery and strong customer engagement. Key Responsibilities Deliver functional consultancy services across Odoo implementation and optimisation projects Gather and analyse client business requirements and translate these into functional specifications Configure ...

automatic item recognition, weighed produce, and self‐checkout), encourage adoption, and assist customers with questions or issues while they shop. This is a highly customer‐facing role that requires an outgoing, confident personality and comfort engaging strangers in a busy retail environment. Key Responsibilities Proactively approach in‐store customers … shopping experience. Act as an brand ambassador within the store. Work toward daily and weekly smart cart adoption targets. Provide simple feedback on customer reactions, usage issues, and adoption barriers. Required Experience & Skills Experience in direct customer engagement , sales, or retail (field sales, brand promotion, or similar ...

central role in shaping how solutions are designed, delivered, and evolved. This position combines hands-on technical responsibility with a high level of customer interaction and sits at the intersection of RF engineering, software systems integration, antenna design, and project leadership. It offers real influence and visibility across complex … business-critical programmes. You will sit at the centre of how satellite ground systems are conceived and delivered, from early customer engagement through to deployment and early operations. A significant part of the role involves working directly with customers, understanding requirements, shaping solutions, and acting as the trusted ...

works on the assigned Route(s), and flag areas of concern and ideas for future improvements to the relevant Service Manager . Support local customer engagement and communication activities, working closely with Service Delivery and other colleagues to identify and address service delivery requests and/or concerns. … keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond ...