1 to 25 of 111 Customer Experience Jobs in the North West

role, you'll be a key player in the delivery of strategic digital projects - working across teams to identify, define, and deliver system and process improvements that enhance performance, customer experience, and operational efficiency. You'll have the autonomy to take ownership of your work, influence digital direction, and help embed a culture of continuous improvement within a … project phases Collaborate with developers, designers, and marketing to deliver seamless digital solutions Support system adoption through stakeholder training, documentation, and post-implementation reviews You'll Bring: 5+ years' experience in a digital business analysis or digital transformation role A track record of delivering complex digital projects or systems implementations Strong commercial awareness and understanding of digital platform performance … Excellent stakeholder management and influencing skills Confidence working with data, content, and customer-facing systems (eCommerce/CMS) Ability to lead workshops, write clear documentation, and translate ideas into scalable digital requirements Proficiency in tools like Jira, Confluence, Trello, or equivalentStrong working knowledge of Microsoft Office and web-based tools Nice to Have: Experience working in retail, eCommerce More ❯

City Centre. Overseeing website management, UI/UX design, analytics, front-end and back-end development, as well as SEO and engagement strategies, you will be responsible for optimising customer experience, driving operational efficiencies, reducing costs and enhancing conversion rates across our digital ecosystem. The ideal candidate will have a data-driven mindset, strong leadership abilities, and a … schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Define and execute the product roadmap in alignment with business growth and customer needs. Identify opportunities to enhance user engagement, conversion, and operational efficiencies. Develop and implement SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), and UX/UI strategies to improve … site performance and user retention. Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints to maximise retention and bookings. Identify and prioritise new product features based More ❯

time, within budget, and meet specified technical standards. Oversee IT systems integration with new digital platforms, ensuring seamless data flow and functionality across systems to support a unified digital customer experience. Proactively identify and implement operational improvements in IT infrastructure to support scalable, efficient, and flexible digital services. Drive continuous improvement initiatives, identifying opportunities to optimise systems, technical processes … Improvement - Reduction in system or process inefficiencies and productivity improvements. Flexibility and Adaptability - Ability to pivot IT strategies to align with changing business priorities. Competencies Drives Results Business Acumen Customer Focus Planning & Organising Collaboration Communicates Effectively Develops Talent Critical Thinking Tech Savvy Action Orientated Adaptability Essential Extensive leadership experience managing a large organisation's technical projects and IT … security, data integration, and software development lifecycle. Demonstrated proficiency in Agile, DevOps, and continuous integration/deployment methodologies. Proven ability to drive innovation and adapt to evolving technological landscapes. Experience working on open-source projects where the business owns code and intellectual property and working with large SAAS setups, i.e. SAP. Desirable Master's degree in computer science, Information More ❯

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with … business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration … to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You More ❯

JOB TITLE: Platform Owner - DXP Operation - HYBRID Jisc Grade: TGE3 Salary: from £47,000 to £55,000 per annum negotiable depending on experience Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific … directorate, and this role is within Workplace IT , in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform … the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to … 3rd parties that provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud … processes (incident, problem, and change management). Familiarity with database management, APIs, and system integrations. Ability to prioritise tasks and manage multiple responsibilities in a fast-paced environment. Proven experience in application support, management, or a similar role. Experience working with enterprise applications (e.g., ERP, CRM, or bespoke systems). Certifications in relevant technologies or ITIL framework (desirable More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

fully bespoke platform using cutting edge technologies, capable of serving millions of concurrent requests with single digit millisecond response times. We provide our users with a fully self service experience including comprehensive in-tool curation and analysis of experiments. We're also responsible for our platform's feature flagging capabilities, extending our experimentation platform to provide fully dynamic, user … specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/day) generated by our client applications, and … creating a user experience to support our analysts who generate insights into the underlying quality of the streaming experience, driving improvement. It requires us to make technical tradeoffs between what we can achieve with the data we can gather, and the requirements from our internal users on a regular basis. Token Services We help to secure the platform More ❯

initiatives across the organisation. This is a strategic role at the forefront of innovation, responsible for embedding artificial intelligence into core business processes to enhance efficiency, decision-making, and customer experience. As part of a forward-thinking technology function, you will work across business units to identify opportunities, drive AI adoption, and deliver measurable outcomes through intelligent automation and … tools, and vendor solutions Monitor project progress, risks, and benefits realisation Promote AI best practices, governance, and ethical considerations Build business cases and communicate value to senior stakeholders Required Experience: Proven experience managing AI/ML implementation projects in a complex organisation Strong understanding of AI technologies, including machine learning, natural language processing, and automation tools Experience working in financial services or similarly regulated industries Excellent stakeholder management and communication skills Ability to translate technical solutions into business outcomes Strong project leadership skills, ideally with experience in agile environments Desirable: Familiarity with cloud AI platforms (e.g. Azure AI, AWS SageMaker, Google Vertex AI) Experience with data governance, compliance, and risk in AI deployments Understanding More ❯

applications with unmatched flexibility, performance, and cost-efficiency-from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. Role Overview: We are looking for a talented and experienced senior UI engineer for our team. An ideal candidate for this role is someone … who is a strong advocate for the customer and who can rapidly convert UX designer's vision into a working user interface that meets product manager's requirements. Responsibilities: Collaborate with UX designers, product managers, and software engineers to understand project requirements and translate them into interactive, user-friendly interfaces. Ensure the technical feasibility of product requirements and UX … issues and provide timely resolutions. Write and encourage other engineers to write automated tests. Requirements: Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience). Proven experience as Front-End Developer, with at least 7 years of hands-on experience in building user interfaces for web applications. Proficiency in front-end More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with … to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. You may be assessed on the key More ❯

knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people-focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build … an on-call rota or ensuring SLAs are consistently met. Act as the main point of contact between support and other teams-especially Product, Engineering, and Sales-to get customer issues solved quickly and to share feedback that shapes our roadmap. Regularly review our support tools and workflows, recommending upgrades or changes where needed. Track key support metrics and … customer feedback, and share insights with the wider team to drive improvements. Qualifications: Essential Degree in Computer Science, Mathematics, or a related field. At least five years' experience leading a technical support team in a software or SaaS business. Experience managing remote or international teams. Solid grasp of SaaS and cloud infrastructure (AWS, Azure, or GCP). More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

VP of Customer Success and Cyber Operations UK or NL At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging … XDR/EDR/NDR etc) . As we continue to grow and evolve based on increasing client demand, we seek a commercially minded and operationally excellent Director of Customer Success and Cyber Operations to lead the global in-life management of our managed cybersecurity services. This role is responsible for ensuring the ongoing success, satisfaction, and operational performance … for the build or implementation of services, which is managed by a separate function. In addition to operational leadership, the role carries commercial accountability for improving gross margin, driving customer expansion, and transforming the unit to increase revenue per head and reduce cost through automation and efficiency. Customer Success is a pivotal function within NCC . Ensuring that More ❯

the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success ManagerRemote Working with Ellesmere Port, Cheshire min twice a month (ideally more)£45,454 - £60,454Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More...Hours: 37.5 hours per … week with the ability to work flexible hours between 08:00-18:00, Monday - FridayReporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and AdviceClients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More... Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support More ❯

the UK's most well-known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

and connect to existing technical assets and very well planned architecture through an already in place teams of DevOps and software professionals. Ideally you will have over 5 years' experience bringing slick and purposeful B2B dashboards and their supporting UI assets to … life and be a talented interface designer that understands that less is more for the busy corporate users your product is serving. You will love smart UX and respect CX principles with a craving to always improve your users experience. Experience 5+years experience developing front end solutions in any JavaScript-based web framework. A minimum of 2 demonstratable … work against. Comfortable working within a scrum sprint based delivery methodology, daily scrums, transparent working practices require consistent contact during the working day. Equally organised and comfortable taking a customer centric agile approach where required. Very comfortable in Jira planning and workflow. Excellent problem-solving and communication skills. A demonstratable ability to follow instruction and build solutions that meet More ❯

and connect to existing technical assets and very well planned architecture through an already in place teams of DevOps and software professionals. Ideally you will have over 5 years experience bringing slick and purposeful B2B dashboards and their supporting UI assets to … life and be a talented interface designer that understands that less is more for the busy corporate users your product is serving. You will love smart UX and respect CX principles with a craving to always improve your users experience. Experience 5+years experience developing front end solutions in any JavaScript-based web framework. A minimum of 2 demonstratable … work against. Comfortable working within a scrum sprint based delivery methodology, daily scrums, transparent working practices require consistent contact during the working day. Equally organised and comfortable taking a customer centric agile approach where required. Very comfortable in Jira planning and workflow. Excellent problem-solving and communication skills. A demonstratable ability to follow instruction and build solutions that meet More ❯

Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose Do you have experience within service operations that occur through asynchronous communication channels, such as WhatsApp and web messaging? We would love to speak with you! We have a brand new to vacancy … our structure for an Asynchronous Messaging Service Lead. This is a mid senior role working alongside our operational teams and stakeholders to continually adapt our messaging offerings based on customer feedback. The role will involve data lead decisioning on our strategy within our end to end customer journey. You will need to be a keen listener with the … ability to understand challenges and work through tangible solutions putting the customer at the heart of everything we do. Accountabilities & Responsibilities Enhance Customer Experience: Ensure that customers receive timely, accurate, and helpful responses through asynchronous channels, thereby improving overall customer satisfaction. Optimize Operations: Develop and implement strategies to streamline and improve the efficiency of asynchronous communication More ❯

As a Technical Account Manager in our Support function, you will thrive in technical support and troubleshooting roles. In addition to mastering product deployments and customer enablement, you'll work closely with our customer-facing teams to maximize customer value and drive retention rates. You'll develop deep product expertise, advising customers on best practices and ensuring … they achieve maximum value. If you excel at both technical problem-solving and building strong customer relationships, this role offers an exciting blend of responsibilities and a direct impact on business growth. Requirements About You You're a tech-savvy professional who loves solving complex technical problems and identifying opportunities to enhance the customer experience. You're confident … deployments and have a strong understanding of DevSecOps principles. You communicate effectively with both technical and non-technical stakeholders. You excel at collaboration, forging partnerships with developers, product managers, customer success, and sales. You adapt quickly, moving from deep technical discussions to strategic sales conversations. Additional Attributes Customer-centric mindset: You ensure customers are empowered, supported, and on More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … ensuring regular updates and seamless coordination across internal teams Maintain rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs More ❯

Software Engineer (AI, React, Typescript, AWS Lambda, Microservices, IaC) We are EM Code, formerly Code Computerlove. We are a Customer Experience, AI and Innovation Agency in Manchester. Since our inception in 1999, we have navigated substantial industry transformations and consistently adapted our attitudes, beliefs, and approaches to stay ahead. For over 25 years, EM Code has helped shape … global number-one app, The Higher Lower Game. Recognising the need for constant evolution, our agency is structured always to help our clients and partners adapt to rapidly changing customer and market needs. Our approach is agile, collaborative, and flexible. We start where we can deliver the biggest results, then test, learn, and improve before moving on to the … advertising and media network. Being part of EssenceMediacom North provides us with access to world-leading enterprise tools and resources. This enhances our extensive capabilities in communications, media, insights, customer experience, AI, and cutting-edge technology, allowing us to craft truly integrated solutions. Who we're looking for In 2024, EM Code created a suite of internal AI More ❯