26 to 36 of 36 IT Support Jobs in the North West

1st Line Support – 6 - Month Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and … will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities … for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1st Line More ❯

We are looking for an enthusiastic, reliable and motivated person to become an apprentice. With your can-do attitude, join us as a member of our platform support team working from our modern Cramlington offices. Role Participate as a member of the platform support team Support and maintain cloud solutions required by multiple client project, both during … development and when live Prepare and execute device tests Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity Provide technical support to Customer Support teams Resolution of calls ranging from simple password resets to complex system queries Escalation of calls to Development Team as necessary Provide company-wide IT support Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative More ❯

Are you an IT support professional looking for a new challenge? Are you seeking a permanent role with excellent training and progression opportunities? In this exciting position with a leading global law firm, you’ll provide 1st and 2nd line support across a wide range of technology systems, including Microsoft Office 365, Windows 11, and specialist legal … applications. Based in their Liverpool office (with the flexibility to work from home 1 day per week), you’ll join a collaborative IT Services team in a fast-paced, supportive environment. What’s on offer: Salary circa £30,000 Competitive benefits package Excellent training and career development Hybrid working (1 day WFH per week) Exposure to varied technologies and … IT projects Your experience: 2+ years’ experience within an IT Service Desk or Deskside support role Experience supporting Office 365, Active Directory, Windows 11, and MS Exchange Knowledge of hardware support (laptops, monitors, mobile devices) Experience in a legal or professional services environment If this sounds of interest, hit APPLY now More ❯

Are you tech-savvy with a passion for problem-solving and great communication skills? Do you want to kickstart your IT career in a dynamic, supportive environment? If so, apply now to be considered! About the Role As a 1st Line Support Engineer, you’ll be the first point of contact for our clients, providing essential technical assistance … and ensuring prompt, effective service. You’ll triage and resolve issues within your scope, escalating complex problems to our 2nd and 3rd Line Support teams when needed. Key Responsibilities • Provide first-line technical support, logging and categorising incidents and service requests • Troubleshoot and resolve issues, escalating where appropriate • Manage incidents from ticket creation to resolution, ensuring clear communication … throughout • Coordinate with external vendors for on-site support when required • Ensure incidents are resolved within agreed timeframes • Contribute to continuous improvement by providing feedback on Service Desk operations What We’re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT More ❯

My global client based in Broughton have an urgent requirement for x3 IT Support Engineers to join on an initial 6 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. Please note that it is essential for you to … vehicle for this role. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

Employer description: A forward-thinking and growing technology company that provides technical support and solutions to a wide range of clients. The business is known for its collaborative team culture, hands-on training, and commitment to developing future talent. With a focus on innovation and reliability, the company offers a supportive environment for apprentices to thrive and grow into … long-term roles. Responsibilities: You will be involved in a variety of technical tasks that support both internal operations and customer needs. Your responsibilities will include: Configuring in-house software to meet operational and client-specific requirements Formatting spreadsheets and importing Excel data for reporting and analysis Building, testing, and repairing computer hardware and peripherals Supporting technicians with day … to-day tasks and project work Handling inbound customer calls, providing first-line technical support Troubleshooting technical issues, escalating when necessary and ensuring timely resolution Desirable Skills Experience with Microsoft Office, especially Excel Familiarity with Windows and Linux operating systems Experience in building and repairing computer hardware and peripherals Strong communication skills Attention to detail Organisation and time management More ❯

Are you passionate about technology and looking to launch your career in IT? This apprenticeship is a fantastic opportunity to gain hands-on experience in first-line support while working towards an industry-recognised qualification. You'll be joining a supportive team that will guide you as you develop essential skills across IT support, networking, hardware More ❯

1st Line Support Engineer Location: Liverpool? Job Type: Full-time, Permanent? Salary: £28,000 – £32,000 per annum (Depending on Experience) About the Role We are seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT team in Liverpool. This is an excellent opportunity for someone with a passion for technology and … problem-solving to become the first point of contact for technical support across a dynamic business. Key Responsibilities Provide first-line technical support via phone, email, and ticketing system Troubleshoot and resolve hardware, software, and network issues Escalate complex problems to 2nd/3rd line support teams Maintain accurate records of issues and resolutions Assist with user … account management (Active Directory, Office 365) Support the setup and configuration of desktops, laptops, and mobile devices Deliver excellent customer service and ensure timely resolution of issues Requirements Previous experience in a 1st line support or helpdesk role Strong communication and interpersonal skills Basic understanding of Windows OS, Office 365, and networking fundamentals Ability to work independently and More ❯

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract. * Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. * Mac OS experience and knowledge, desktop and Mac Book * Good MS office products experience - Office 365 and Teams. More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯