Group IT Service Desk Manager
- Hiring Organisation
- K3 Advisory Group
- Location
- Manchester, Lancashire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £0 per annum
with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team-members. Report Service Desk performance into the weekly Technology SLT cycle via the Head of Group IT. Key relationships Head of Group … ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement within the Service Desk team. Successful onboarding and support of new team-members ...