1 to 25 of 36 Performance Metrics Jobs in the North West

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

organisation, through effective end to end organisational design, manpower and talent planning. You will also help to power our leaders, acquire and grow our talent and build a high-performance accountable and engaged culture. This requires a strong balance of strategic thinking, business and financial acumen as well as proactive solutions, and data and insight led operational delivery, in … into simple, actionable People initiatives that deliver organisational effectiveness, aligned to organisational goals. Developing strong, credible proactive and valued relationships at all levels, championing inclusion and creating an engaged performance culture enhancing TalkTalk’s reputation. Elevating leadership impact by shaping & delivering key development initiatives that build capability, drive accountability, and support a high-performance, agile, can-do culture. … place at the right time to achieve our goals, carefully considering requirement/impact of contractor/outsourced resources, legal & best practice considerations and future growth. Culture specialist Embedding performance metrics and frameworks that assess and enhance individual and organisational performance and promote a continuous improvement culture. Building a positive climate where concerns are addressed and conflicts More ❯

through blogs, whitepapers, and case studies Plan and execute impactful events—webinars, trade shows, conferences Drive joint campaigns with partners to maximise visibility and engagement Use analytics to optimise performance and report on ROI What You'll Bring: Proven B2B marketing experience with strong strategic and creative chops Expertise in digital marketing, CRM (ideally Pipedrive), campaign automation and Power … BI Excellent communication and stakeholder management skills Strong analytical mindset with a passion for performance metrics Experience in brand building and content strategy Ability to manage budgets and cross-functional collaboration As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye More ❯

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

Monitor account activity and ensure clients are drawing down on available services effectively. Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences. Regularly review performance metrics with clients and provide recommendations for optimisation. Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered. Qualifications Qualifications & Experience Proven track record as a … Strong organisational skills and ability to manage multiple priorities. Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.). Additional Information What We Offer Competitive salary and performance-based bonus. Opportunity to work with leading clients in [industry/sector]. Professional growth in a collaborative, fast-paced environment. Benefits package including [health, pension, etc.]. Still More ❯

Data and Analytics (Football) Greater Manchester £40,000-£45,000 Excellent opportunity for a Senior Data Analyst, Performance Analyst, or Scout from within professional football to join an ambitious set up offering the chance to get involved in recruitment across all teams as this club looks to shift their recruitment culture. In this role you will build reports on … several different leagues in the UK and in Europe to try and spot the profile of player that will thrive in different systems. You'll define KPI's and performance metrics for the databases you build using SQL. You'll deliver data-backed insights in senior-level recruitment meetings. The ideal candidate will be data-savvy and competent … with at least one of the following data providers: Wyscout, Opta, Hudl, Skillcorner, StatsBomb, or similar. Candidates will have some proven experience as a Senior Data Analyst, Scouting, or Performance Analytics within professional/elite level football. This is a fantastic opportunity to help shape the future of recruitment for years to come at an ambitious club! The Role More ❯

Data and Analytics (Football) Greater Manchester £40,000-£45,000 Excellent opportunity for a Senior Data Analyst, Performance Analyst, or Scout from within professional football to join an ambitious set up offering the chance to get involved in recruitment across all teams as this club looks to shift their recruitment culture. In this role you will build reports on … several different leagues in the UK and in Europe to try and spot the profile of player that will thrive in different systems. You'll define KPI's and performance metrics for the databases you build using SQL. You'll deliver data-backed insights in senior-level recruitment meetings. The ideal candidate will be data-savvy and competent … with at least one of the following data providers: Wyscout, Opta, Hudl, Skillcorner, StatsBomb, or similar. Candidates will have some proven experience as a Senior Data Analyst, Scouting, or Performance Analytics within professional/elite level football. This is a fantastic opportunity to help shape the future of recruitment for years to come at an ambitious club! The Role More ❯

has an enterprise-wide remit to support the organisation, aligning all change portfolio activities to its strategic objectives. It is an essential partner supporting delivery teams, improving project management performance and success rate. As the PMO you will improve transparency & visibility across the company. The team ensures that an integrated set of outcomes and benefits of change investment are … capability development Collaborate and maintain relationships with senior stakeholders, communicating recommendations as well as risks Ensure all reports and projects meet regulatory compliance and governance frameworks Track and monitor performance metrics and project outcomes while ensuring reports are accurate and timely Provide and identify improvements for PMO processes and reports Requirements Minimum of 10 years’ experience as a More ❯

business decisions. Key Responsibilities Manage core systems (ERP, hire software, Sage, M365, telematics) and 3rd party providers Lead system upgrades, integrations, and rollouts Drive data quality, reporting dashboards, and performance metrics Ensure compliance with cybersecurity and data protection regulations (e.g. GDPR) Deliver IT projects aligned with business needs Lead a small IT team and provide user support across More ❯

to identify relevant and high-ranking terms to incorporate into product content. Stay abreast of SEO trends and algorithm updates to continually enhance product content for improved discoverability. Analyse performance metrics and user engagement data to refine and enhance SEO strategies for product descriptions. Quality Assurance: Conduct regular audits of product information to identify and correct discrepancies or More ❯

client and ourselves Adaptability & Learning: Have a commitment to continuous learning, with the ability to adapt quickly to new technologies and client contexts, and comfort operating in ambiguity Key performance metrics for this role: 1. Business Growth through proposition success Grow Snowflake at AND (target TBC) Proposition development: engagement of market and wider AND with the proposition 2. More ❯

project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations Were looking for someone with experience in a technical service desk environment … Desk Manager/Team Leader/Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave + bank holidays (with option to buy More ❯

and execute the marketing strategy through engaging PR and marketing campaigns across various channels including email marketing, direct mail, social media, digital and thought leadership. Monitor and analyse campaign performance metrics, track ROI and provide regular reports to senior management. Collaborate with the internal marketing team to produce engaging marketing campaigns Stay updated on industry trends and best More ❯

client and ourselves Adaptability & Learning: Have a commitment to continuous learning, with the ability to adapt quickly to new technologies and client contexts, and comfort operating in ambiguity Key performance metrics for this role: 1. Business Growth through proposition success Help to grow Snowflake at AND (target TBC) Proposition development: engagement of market and wider AND with the More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

closure and handover to delivery teams. Revenue Growth & Commercial Leadership * Consistently achieve and exceed revenue and margin targets.* Negotiate and close complex managed service and technology contracts.* Monitor commercial performance and adjust strategy where needed. Collaboration & Team Engagement * Work closely with technical, delivery, operations, and marketing teams to ensure seamless client engagement.* Act as a senior commercial leader, providing … input, mentoring, and direction to wider sales colleagues.* Report to senior leadership on pipeline performance, forecasts, and strategic wins. Industry Presence * Represent the business at industry events, trade shows, and networking opportunities.* Build a strong network within the IT Managed Services and wider commercial technology sector. Key Qualifications & Experience Education & Experience * Proven track record in business development or commercial … a proactive, results-driven approach.* Highly motivated self-starter able to build and lead business development initiatives from scratch.* Excellent interpersonal and influencing skills, with a strong executive presence. Performance Metrics * Success in this role will be measured by:* Annual revenue and margin growth achieved.* Value and number of new client contracts secured.* Expansion of market share within More ❯

closure and handover to delivery teams. Revenue Growth & Commercial Leadership * Consistently achieve and exceed revenue and margin targets. * Negotiate and close complex managed service and technology contracts. * Monitor commercial performance and adjust strategy where needed. Collaboration & Team Engagement * Work closely with technical, delivery, operations, and marketing teams to ensure seamless client engagement. * Act as a senior commercial leader, providing … input, mentoring, and direction to wider sales colleagues. * Report to senior leadership on pipeline performance, forecasts, and strategic wins. Industry Presence * Represent the business at industry events, trade shows, and networking opportunities. * Build a strong network within the IT Managed Services and wider commercial technology sector. Key Qualifications & Experience Education & Experience * Proven track record in business development or commercial … a proactive, results-driven approach. * Highly motivated self-starter able to build and lead business development initiatives from scratch. * Excellent interpersonal and influencing skills, with a strong executive presence. Performance Metrics * Success in this role will be measured by: * Annual revenue and margin growth achieved. * Value and number of new client contracts secured. * Expansion of market share within More ❯

Work with stakeholders, including design, product, and executive teams, to address platform-related technical issues. Build analytical tools to leverage the data pipeline, providing actionable insights into key business performance metrics, such as operational efficiency and customer acquisition.? All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will More ❯

growth. Collaborate with external suppliers, outsourced development teams, and managed service providers. Maintain and upgrade the IT estate to ensure systems remain current, secure, and effective. Report on IT performance metrics at monthly meetings and drive improvement initiatives. Assist with IT budget planning, monitoring, and approvals. Manage internal IT projects, ensuring smooth delivery and regular stakeholder updates. Identify More ❯