1 to 25 of 31 Performance Metrics Jobs in the North West

Play leading role at board level to help define company strategy and direction Lead, mentor, and manage a team, ensuring high levels of motivation, performance, and alignment with company goals as well as encouraging professional development. Set clear performance targets and regularly evaluate team performance against these … Operational Management: Oversee all operational aspects of the business to ensure efficiency and profitability. Optimise operational efficiency and effectiveness across all departments, including setting performance metrics, monitoring operational performance, and implementing improvements as needed. Financial Management: Manage the company P&L and budget, ensuring efficient allocation ...

Performance Marketing Manager, you will have the important role of maximising marketing channel success to secure high-quality Sales Qualified Leads for our Business Development team. Overall success will be measured by meeting targets for SQL’s as well as other key performance metrics including Customer Acquisition … Cost by key channels. Responsibilities; Performance Strategy, Revenue & ROI Ownership Own the performance marketing strategy across all demand channels, with accountability for SQL volume, quality, CAC and ROI. Plan, forecast and optimise spend across channels to maximise revenue contribution, not just lead volume. Own performance targets ...

dashboards Support the team in creating and generating new reporting to expand the teams data set Responsible for the development and reporting of monthly performance metrics for both internal performance and external supplier performance Manage the teams SharePoint site, acting as an SME. What ...

/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First ...

monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation. Develop and implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders ...

partners. Act as the main point of contact for channel partners, addressing their needs and resolving any issues. Regularly meet with partners to review performance, discuss opportunities, and provide updates on new products or features. Sales and Marketing Support: Collaborate with the marketing team to develop co-branded marketing … ensuring they align with company goals and targets. Attend regional partner events and work closely with our sales team to identify quarterly channel events. Performance Monitoring and Reporting: Track and analyze channel performance metrics, including sales figures, lead generation, and partner engagement. Generate regular reports and insights ...

Responsibilities Own and manage the product backlog, ensuring priorities align with business goals and customer needs Define and communicate product vision, roadmap, and success metrics Collaborate with engineering teams in Agile/Scrum environments to deliver high-quality releases Work closely with stakeholders across commercial, operations, and data teams … Analyse market trends, customer feedback, and performance data to inform product decisions Translate complex AdTech concepts into clear, actionable requirements and user stories Ensure continuous improvement of the platform's performance, scalability, and usability Required Experience Proven experience as a Product Owner or Product Manager within an AdTech ...

partners · Serve as the primary point of contact for assigned partners · Develop and execute account plans for key partners to drive growth and performance Sales and Revenue Growth · Set and achieve partner revenue targets · Develop and implement sales strategies to increase partner-driven revenue Partner Enablement · Create and deliver … sales enablement tools · Ensure partners are well-equipped with product knowledge and sales strategies · Collaborate with marketing to develop co-marketing initiatives and materials Performance Monitoring and Reporting · Track and analyse partner performance metrics · Provide regular reports on channel sales performance · Identify areas for improvement ...

pivotal service leadership role at a transformative moment in the company's growth. As the UK Service Delivery Manager, you will lead the operational performance of OCU Groups Technology Services supporting over 6,000 users worldwide. Reporting to the Group IT Director, you’ll ensure that service excellence, reliability … performance. Excellent stakeholder and supplier management skills, with experience managing multiple MSPs or service partners. Analytical and data-driven, with the ability to interpret performance metrics and translate insight into actionable improvements. Confident communicator capable of influencing at all levels, from engineers to senior leadership. Hands-on experience ...

leadership role requiring experience with cloud-hosted platforms. The successful candidate will be well-versed in implementing and optimising automated testing, deployment pipelines, and performance metrics like DORA. You will have an understanding of emerging technologies, enabling you to guide innovation and resilience across the platform. You must … design, implementation, and continuous improvement of automated test frameworks for platform components and services. Define and own platform-level test strategies, including integration, performance, security, and end-to-end testing across multi-account environments. Collaborate with Platform Engineers, Technical Architects, and Cyber SMEs to ensure testing supports platform priorities. ...

analytics. Key responsibilities include: Leading and overseeing the Customer Service team to ensure KPI and SLA targets are consistently achieved Monitoring and analysing performance using Zendesk reporting tools (response times, resolution times, CSAT, etc.) Managing and optimising Zendesk workflows and automations Troubleshooting Zendesk-related issues and liaising with technical … support when required Handling complex or escalated customer issues with professionalism and commercial awareness Producing performance reports and insights for senior leadership Using Zendesk analytics to recommend and implement service improvements Ensuring clear, compliant communication aligned to SOPs and regulatory standards Maintaining accurate documentation and data privacy compliance Exploring ...

teams to ensure build feasibility and compliance with standards. Produce detailed CAD drawings, bills of materials, and documentation for construction and installation. Validate network performance metrics through simulations and post-deployment testing. Collaborate with Design managers, and overseas departments throughout the project. Skills & Experience Strong understanding ...

design and manufacturability Market Intelligence & Growth Initiatives Monitor market trends and competitor activity Represent the business at trade shows, conferences, and industry events Performance Metrics Achieve annual sales target of 1-3 million (aligned to business strategy) Deliver minimum 10% year-on-year growth within assigned accounts Secure ...

language model architectures, helping drive and execute Fastino's research roadmap Optimize Fastino's multimodal models to improve response quality, instruction adherence, and overall performance metrics Architect data processing pipelines, implementing filtering, balancing, and captioning systems to ensure training data quality across diverse content categories Implement reinforcement learning ...

insights that influence product, marketing, and operational decisions. Support the design, implementation, and measurement of new product features with robust tracking and well-defined performance metrics. Identify opportunities to streamline and automate data processes to improve efficiency and consistency. Collaborate closely with product, engineering, and other stakeholders, using data ...

robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI. We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across … each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders. Retention & Growth Proactively monitor customer health scores and usage metrics to identify churn ...

robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI. We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across … each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders. Retention & Growth Proactively monitor customer health scores and usage metrics to identify churn ...

robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI. We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across … each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders. Retention & Growth Proactively monitor customer health scores and usage metrics to identify churn ...

line managing a team of 1 report, the Senior Finance Manager will occupy a broad, end-to-end responsibility for financial integrity, performance management, and decision support. Duties: Lead annual budget and periodic reforecast processes Oversee monthly, quarterly, and annual close processes Ensure accurate and timely preparation of Income … financial models and scenarios Prepare monthly management packs with insights and commentary Analyse variances vs budget, forecast, and prior periods Track KPIs and financial performance metrics Act as finance partner to department heads and leadership Provide financial guidance on investments, pricing, and cost control Translate financial data into ...

systems to support business objectives. Collaborate with cross-functional teams to ensure a seamless customer journey. Monitor and report on key CRM performance metrics and campaign effectiveness. Provide insights and recommendations for improving customer communication. Manage and segment customer databases to target specific audiences effectively. Stay updated ...

services. Build rapport with potential customers and develop a deep understanding of their needs. Meet or exceed weekly and monthly sales targets and performance metrics. Maintain accurate records of customer interactions and transactions in our CRM system. Collaborate with the wider sales and support team to ensure an excellent ...

efficiently. Key Areas of Responsibility Lead/recruit/develop NOC & SOC teams, including analysts, engineers, and managers. Demonstrated ability to motivate teams, drive performance, and manage under pressure. Oversee continuous monitoring, ensuring network performance and resolution of issues. Develop and lead SOC incident response playbooks, manage critical … operational goals and align NOC & SOC strategies with wider IT and business objectives. Budget planning & vendor procurement to ensure cost-efficiency. Produce and present performance metrics to senior leadership. Implement and optimise monitoring, detection, and investigative tools (SIEM, etc.) Ideal Experience C5yrs+ years in either (or both) network ...

role where you’ll take ownership of an already established but still evolving team, giving you the chance to shape the strategy, execution, and performance from the ground up. The function launched in June 2025 and currently consists of three SDRs, and now the business is looking … Assess the current SDR structure, processes, and tooling, implementing improvements where needed. • Design and execute targeted outbound campaigns, plays, and account-based strategies. • Own performance metrics, forecasting, and reporting for SDR output. • Create a culture of high accountability, high energy, and continuous improvement. • Work closely with sales ...

software suppliers and contracts Build strong relationships with senior internal stakeholders and strategic vendors Develop and manage SRM frameworks, SLAs, KPIs, and performance metrics Manage contracts across the full lifecycle, including renewals and re-competition Work closely with international procurement teams to align SRM approach and upskill colleagues … qualified or studying towards MCIPS Proven experience managing senior stakeholders and strategic IT/software vendors Strong knowledge of contracts, contract law, SLAs, and performance management Excellent communication, influencing, and stakeholder management skills Collaborative, credible, and confident working at management level. Benefits Competitive salary & bonus scheme Pension scheme Flexible ...

incident response, capacity and change management Client Delivery : repeatable enterprise onboarding, implementation governance, documentation, handover into BAU Service Delivery : proactive support model, SLAs, escalations, performance metrics, customer confidence What success looks like (early): Clear accountability across the customer lifecycle Reduced escalations and improved operational predictability More consistent onboarding ...