26 to 50 of 73 Root Cause Analysis Jobs in the North West

excellence across incidents, requests and escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. ...

team members with issues requiring deeper product or technical knowledge Close working with Product and Development teams to feed back on issues, assist with root-cause analysis and inform future product releases and roadmap updates Hybrid working pattern: primarily remote with regular on-site attendance ...

Health and Upgradeability: Own the technical quality of a heavily customized, multi-customer set of instances: performance tuning, reduction of technical debt, upgrade impact analysis and remediation of skipped or broken customisations. Code Review and Technical Standards: Set and enforce coding standards, secure development practice and peer review across … code quality. Complex Troubleshooting and Escalation: Act as the final escalation point for the most complex defects and customer-impacting production issues, including root cause analysis across integrations, ACLs, asynchronous processing and performance, and communicate findings to service and customer stakeholders. Mentoring and Capability Building: Coach developers ...

effective operation of information security controls, services, and processes across the organisation. Reporting to the Information Security Manager, the role provides hands‐on security analysis, monitoring, assurance, and risk support across on‐premise and cloud environments. The role works closely with Technology teams, third‐party providers, and business stakeholders … risks to the Information Security Manager as appropriate. Security Assurance & Risk Support Perform assurance activities to assess the effectiveness of security controls. Support gap analysis, compliance readiness, and ongoing compliance monitoring. Assist with the identification, assessment, and documentation of security risks. Track remediation actions and follow up with control ...

XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall end-user ...

work closely with the Software Development Manager to plan sprints, prioritise the backlog and manage delivery risk, and you’ll own incident response and root cause analysis for issues within your team’s applications. This role will be based out of our central Manchester office 3 days ...

resolve platform related issues independently and efficiently. Proactively monitor platform health and identify opportunities to prevent customer impacting issues. Reproduce reported issues, perform root cause analysis, and implement effective solutions. Document troubleshooting steps, findings, resolutions, and customer communications within the ticketing system. Take ownership of escalated issues ...

there is no direct authority. Experience developing and embedding data governance policies, standards, procedures and proportionate controls. Strong analytical and problem-solving capability, including root cause analysis and the ability to translate complex findings into practical recommendations. Intermediate Excel and SQL skills, with the ability to interrogate ...

Pack. Security Operations Monitor security systems (SIEM, endpoint protection, email security, firewalls) and respond to alerts Investigate and respond to security incidents, including root-cause analysis and remediation Manage vulnerability scanning, penetration testing follow-ups, and patching coordination Support and review access and access control policies, including ...

closely with Data Engineering teams to embed quality throughout the development lifecycle. Performing data validation, reconciliation, and quality assurance activities across large datasets. Leading root-cause analysis and helping teams identify and resolve data quality issues. Mentoring and coaching QA Engineers, supporting their technical and professional development. ...

Data Management certification preferred Experience with metadata management, data lineage, data catalog, or data quality tooling preferred Familiarity with Structured Query Language and data analysis techniques preferred Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes … Partner with business and technology stakeholders to define data requirements, business rules, data definitions, and ownership responsibilities Drive data quality initiatives through measurement, monitoring, root cause analysis, and remediation programs Develop and maintain data governance artifacts including business glossaries, metadata, data definitions, and governance documentation Support master ...

Engineering teams across routing, switching, wireless and SD-WAN environments. Develop alerting strategies to identify network degradation, anomalies and availability risks. Support incident triage, root-cause analysis and proactive network monitoring . Validate telemetry data quality, identify gaps and work with stakeholders to resolve issues. Support onboarding ...

Engineering teams across routing, switching, wireless and SD-WAN environments. Develop alerting strategies to identify network degradation, anomalies and availability risks. Support incident triage, root-cause analysis and proactive network monitoring . Validate telemetry data quality, identify gaps and work with stakeholders to resolve issues. Support onboarding ...

Leadership: Lead medium-to-large engineering initiatives, participate in design reviews, and establish engineering best practices. System Operations & Reliability: Troubleshoot complex production issues, conduct root-cause analysis, and enhance observability, logging, and performance. Delivery & Quality: Write clean, testable Java code, conduct constructive code reviews, and drive automated ...

Group Policy Administration Ability to analyse software requirements and design effective privilege management solutions. Experience supporting highly customised enterprise EPM environments. Excellent troubleshooting and root cause analysis skills. Experience working within secure, controlled, or highly regulated environments. Strong documentation and technical communication skills. Ability to work independently ...

Group Policy Administration Ability to analyse software requirements and design effective privilege management solutions. Experience supporting highly customised enterprise EPM environments. Excellent troubleshooting and root cause analysis skills. Experience working within secure, controlled, or highly regulated environments. Strong documentation and technical communication skills. Ability to work independently ...

managed effectively and in line with service commitments. Acting as the senior operational escalation point for Priority 1 and Priority 2 incidents. Driving root cause analysis, problem management and continual service improvement. Building strong relationships with customers and internal stakeholders. Working closely with Product, Development, Technical Services ...

Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure. Change management, implementation, and deployment activities within live production environments, adhering to change control processes. Problem management, root cause analysis, and implementation of permanent fixes to minimise recurring incidents. Interacting with end users, business stakeholders, vendors, and technical teams involved … Access services. Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities. System monitoring, performance analysis, capacity management, and optimisation of Remote Access services. Operating system, application, and security patching across Citrix and Remote Access infrastructure. Maintenance and continual refinement ...

Asset Management to align the CMDB with asset lifecycle and financial data. Support Incident and Problem Management teams in using CMDB data for root cause analysis and impact assessment. Integrate the CMDB with other ITSM processes and tooling, including the service catalogue and monitoring platforms. Stakeholder Engagement … example ServiceNow, BMC Helix or Ivanti. Ability to define configuration item models, attribute schemas and relationship maps for complex technology estates. Strong data analysis skills, comfortable interrogating data and presenting findings clearly. Excellent stakeholder management skills with the ability to influence without direct authority. Desirable ITIL v4 Foundation certification ...

highly customised Microsoft Identity Manager (MIM) environment Support identity lifecycle management, provisioning and synchronisation services Troubleshoot and resolve complex IAM incidents Carry out root cause analysis and implement permanent fixes Support integrations across Active Directory, Microsoft Entra ID and other identity platforms Maintain technical documentation, procedures ...

drive rapid remediation. Perform capacity planning, proactive performance optimisation and high-availability improvements for the Horizon platform. Provide Tier 2/3 support and root-cause analysis for complex VDI, thin client and managed laptop issues. Plan and execute upgrades, certificate management, security updates and patch cycles ...

technical direction Design and deliver integrated solutions across a diverse technology landscape, aligned with security, operational and business requirements Own complex technical challenges, leading root cause analysis and improving the resilience, scalability and stability of business-critical platforms Drive continuous improvement through code reviews, technical governance, engineering ...

complex and high-severity security investigations. Advanced threat hunting and incident response. Malware, endpoint, network and forensic investigation. Developing advanced detections and response capabilities. Root-cause analysis and post-incident investigation. Supporting major incident response. Working closely with security engineering and infrastructure teams. Providing technical guidance ...

party deliverables Facilitating strong customer relationships at a senior level Customer migration planning and implementation Resolving complex solution and service issues, leading root cause analysis and escalation Identification of potential risks, implementing controls and mitigations Ensuring delivery of thought leadership in complex bids and agreeing a strategic ...

stacks) and rendering pipelines. Proficiency in Python for tooling and automation, with a working knowledge of BrightScript or JavaScript being a significant plus. Strong root cause analysis skills, specifically using tools like GDB, Valgrind, or platform-specific profilers. Knowledge of AI applications and hands-on experience using ...