5 of 5 Service Analyst Jobs in the North West

We’re looking for a Tier 1 Service Analyst to join our Service Desk Team. The Tier 1 Service Analyst is the first point of contact for customers seeking IT support within an MSP environment. The role involves logging, diagnosing, and resolving a range of IT issues, as well as escalating more complex cases to … Tier 2 or 3. In this role, you will deliver exceptional customer service, troubleshoot effectively, and maintain efficient communication to ensure clients experience minimal downtime. Career Path & Progression: This role is an entry-level position that offers clear opportunities for career progression within the MSP. As experience and technical skills develop, engineers can move into Tier 2 and Tier … roles, specialising in areas such as network administration, cloud services, or cybersecurity. Reporting to the Service Desk Manager, key responsibilities of the role are as follows: Customer Support & Issue Resolution Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and More ❯

IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked in the following roles … we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an … Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician/Helpdesk Support Engineer/Service More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT … Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT … Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯

IT Service Delivery Analyst Liverpool Up to 30,000 + Benefits Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology Service Delivery Analyst . This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing, and technology … hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT service delivery, and act as an ambassador for innovation and technology change. Benefits You'll Enjoy: Salary up to 30,000 + 5% performance bonus 25 days holiday + … bank holidays Free parking onsite & free refreshments Enhanced maternity & paternity leave Birthday off (paid) Role Responsibilities: Provide first-class IT support, resolving incidents and requests efficiently. Deliver proactive technology service delivery across hardware, software, and networks. Support and train colleagues in using Microsoft 365, SharePoint, and key business applications. Manage end-user computing (EUC), including new starter/leaver More ❯