26 to 39 of 39 Service Desk Analyst Jobs in the North West

respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. … Shiftwork applies. Summary of the role: The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will More ❯

Social network you want to login/join with: Service Desk Analyst (2nd Line), preston, lancashire col-narrow-left Client: Location: preston, lancashire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft … enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best … service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time More ❯

to login/join with: 5 days per week working from our Head Office in Windermere. Working as a member of Lakeland's IT Service Desk team, you will support all areas of the business to ensure that Lakeland's IT systems are available for intended use. You … the role Permanent - 37 hours per week 5 days per week working from our Head Office in Windermere. As part of Lakeland's IT Service Desk team, your role is to support all business areas, ensuring IT system availability and providing technical incident and request resolution. Scope of … colleagues to ensure uninterrupted access to Lakeland's systems. Major accountabilities Deliver 24/7 IT support services in line with SLAs and customer service standards. Own incidents and support queries, ensuring proper logging, management, prioritization, escalation, and resolution. Ensure system availability and manage outages, liaising with third parties More ❯

you can develop your skills and grow your career. We are looking for a tech-savvy problem solver to join us as an IT Service Desk Analyst, and be part of a dynamic IT team that keeps our business running smoothly. What You'll Do Provide 1st … boarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office and more. ITIL Foundation qualification or equivalent experience. Ability to work in … a fast-paced, agile environment. Why Work With Us? 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day ?? 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive More ❯

of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft … enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT … ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services. Role Overview As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively More ❯

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne’s national fibre network, Platform … in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Role Overview: As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively … to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also: Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team Take ownership of tickets as More ❯

Social network you want to login/join with: Hope you are high in your spirits. Please stay safe. Our client is looking for Service Desk Analyst to join a high-growth organization. If you are interested, share your resume [emailprotected] . Location: Ulverston, UK Duration: Contract More ❯

Directorate: Directorate of IT Services About IT Services IT Services at the University of Manchester is a vibrant department, focusing on delivering excellent customer service and quality services for our staff, students and researchers. Find out more about our organisation and values: The Team Our IT Support Team provide … the University’s staff and students with critical support by telephone, in-person support desk and through our digital platform. We are a closeknit team that support and learn from each other. We put the University’s values at the core of how we work, which means we approach … our work with empathy and take the time to understand peoples’ needs or challenges. The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making More ❯

WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a Senior IT Service Desk Analyst to join our team based at our Head Office in Liverpool, UK. You will be responsible for accepting, logging, and responding to IT support requests from across the AHK More ❯

Focus is a fast-growing managed service provider. We provide best-in-class service to a growing number of clients throughout the North West and UK. Client retention is high and a significant percentage of new business comes from client referrals due to our focus on the client. … We have strong partnerships with industry-leading partners to ensure we deliver the right and best service that our clients expect, but also to ensure our people are trained and supported by the right partners. As well as supporting our clients’ technology strategy and day-to-day technical needs … our fast-growing consulting businesses just outside of Wigan, Manchester. The successful candidate will have a strong focus on delivering best-in-class customer service delivery. Dedicated to providing an outstanding service to our growing number of clients throughout the UK. Our high client retention rate is a More ❯

United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each day will be different. The suitable candidate will help … Duties Investigate anomalies with the key applications and work with suppliers to identify and resolve issues. Accurate ticket logging of all IT incidents and service requests whilst managing your ticket queue, making sure calls are prioritized and closed within SLA. Assisting the broader IT Teams with the preparation of … Complete assigned tasks to a high standard as part of the implementation and operation of IT Business Services Develop ongoing relationships through quality of service provided and management of customer expectations Technical Skills Knowledge and proficiency in: Desktop Support Microsoft 365 Key Capabilities Aptitude and desire to learn new More ❯

key role in support for technology systems used by all St John Ambulance, taking responsibility for ensuring the Technology Support Team work meets agreed service levels and has a constant focus on customer service and satisfaction. We pride ourselves in being a great place to work, providing a … key role in support for technology systems used by all St John Ambulance, taking responsibility for ensuring the Technology Support Team work meets agreed service levels and has a constant focus on customer service and satisfaction. The role requires a high level of technical ability, acting as the … with the ability to see patterns and trends. About the Role Champion our customers within the team – understand how their technology needs, and the service we offer them, affect, enable, and influence the collective success of St John Ambulance. Act as a technical escalation point for the technology support More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where … Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in … guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy More ❯