26 to 28 of 28 2nd Line Support Engineer Jobs in the North of England

self to work bringing your energy and creativity to make a positive difference, then this is the job for you. A new and exciting opportunity has arisen for a 2nd Line Application Support Engineer role within our Application Support Team (AST). The successful candidate for this role will play a … and the opportunity to buy and sell up to 3 days. Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development. Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role. Health … the 1st Line Application Support Engineers, taking on the responsibilities of training, and upskilling 1st Line team members. You will act at the 2nd line support and escalation point for the 1st line Application Support Team providing subject matter expertise and assistance across the section More ❯

employment, careers, apprenticeships, further training, and university level courses. This customer facing professional role is responsible for ensuring that IT and AVA services are installed and maintained to support the Colleges aim on the journey from good to great. Main Responsibilities: Technical Support: Handling technical issues that require deeper technical expertise, including troubleshooting software, hardware, and … network problems that first-line support could not resolve. Incident Management: Managing ongoing technical issues, tracking their resolution progress, and ensuring they are resolved within agreed service levels using our ServiceDesk. Essential understanding of cyber security and the associated tools and services used to protect users of the College and its data. You will be expected … to improve overall service efficiency. Providing clear and effective communication with users throughout the problem resolution process, including instructing them on steps to mitigate or resolve issues. Implementing Solutions: 2nd line support engineers will also be involved in deploying and configuring hardware, installing software updates, and applying patches to resolve security vulnerabilities. Continuous Improvement: Contributing More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯