As a ThirdLineEngineer , you will serve as a senior technical specialist within the IT team, responsible for resolving the most complex and critical issues that cannot be addressed by First or Second Line support. You will play a key role in maintaining … and continuous service improvement. Key Responsibilities: Expert-Level Support & Issue Resolution Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and root cause analysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to … improve system reliability, performance, and scalability Document technical processes, known issues, and architectural decisions in the knowledge base Essential: Proven experience in a ThirdLine or senior infrastructure support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best More ❯
in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Job Overview: Joining as a 3rdLine Support team member you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing More ❯
required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Do you want to be an exceptional 3rdline support engineer that gets heavily involved with projects in a dynamic, growing team? Do you want an opportunity to More ❯
required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Do you want to be an exceptional 3rdline support engineer that gets heavily involved with projects in a dynamic, growing team? Do you want an opportunity to More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Softcat plc
you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our Network and Security team Consisting entirely of 3 rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution Success. The … day shift pattern at the end of the contract period, rotating between dayshifts and nightshifts, with each shift consisting of 12 hours. As 3rdLine Network and Security Engineer, you'll beresponsible for: Troubleshooting and resolve technical issues for our customers, both managed and support … Designing and implement config changes requested by managed customers Managing ticket updates to all customers, 3rd parties and Vendors through to resolution Providing training and knowledge sharing via documentation and team whiteboard sessions Authoring customer network health checks, including config best practice recommendations, capacity management and lifecycle recommendations We More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Softcat plc
you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our Network and Security team Consisting entirely of 3 rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution Success. The … day shift pattern at the end of the contract period, rotating between dayshifts and nightshifts, with each shift consisting of 12 hours. As 3rdLine Network and Security Engineer, you'll beresponsible for: Troubleshooting and resolve technical issues for our customers, both managed and support … Designing and implement config changes requested by managed customers Managing ticket updates to all customers, 3rd parties and Vendors through to resolution Providing training and knowledge sharing via documentation and team whiteboard sessions Authoring customer network health checks, including config best practice recommendations, capacity management and lifecycle recommendations We More ❯