Manchester, North West, United Kingdom Hybrid / WFH Options
Circle Group
Legal Business Systems and Workflow Analyst - North West Legal Business Systems and Workflow Analyst who has excellent experience in implementing and configuring legal casemanagement systems is required by a leading law firm in Manchester & Cheshire. - Role can be fully remote if needed This is a brand-new … role for the firm, so they are happy to speak to candidates from a wide range of legal backgrounds, either Technical Business Analysts, Casemanagement development or a Fee Earner with casemanagement expertise. They are looking for the following experience: Implementing and configuring a legal … casemanagement system, including: Development of processes/workflows Using SQL Maintenance to write in-application queries and reports. Setting up and administering user profiles and user groups Automating jobs Exporting and importing data to and from the system Writing and updating user documentation Creating/amending documents more »
skills and experience in a vibrant working environment. The Proclaim Developer will be directly responsible for building solutions and enhancing existing functionality within the casemanagement system. This role will require you to ensure the integration of the casemanagement system with other business solutions and … services. Responsibilities: Design the Proclaim CaseManagement System Document templates and develop new workflows. Develop and maintain new business solutions. Build MI to track and monitor performance and KPIs. Keep up to date with the latest industry developments. Skills: Experience developing the Proclaim CaseManagement System … Degree level education beneficial but not essential Understanding of legal workflows and their implementation into casemanagement software Excellent verbal and written communication skills Positive, innovative, and inquisitive approach to problem solving. Database understanding advantageous. The role will see you join a well-established business, that are looking more »
Birkenhead, Merseyside, North West, United Kingdom
Erin Associates
skills and experience in a vibrant working environment. The Proclaim Developer will be directly responsible for building solutions and enhancing existing functionality within the casemanagement system. This role will require you to ensure the integration of the casemanagement system with other business solutions and … services. Responsibilities: Design the Proclaim CaseManagement System Document templates and develop new workflows. Develop and maintain new business solutions. Build MI to track and monitor performance and KPIs. Keep up to date with the latest industry developments. Skills: Experience developing the Proclaim CaseManagement System … Degree level education beneficial but not essential Understanding of legal workflows and their implementation into casemanagement software Excellent verbal and written communication skills Positive, innovative, and inquisitive approach to problem solving. Database understanding advantageous. The role will see you join a well-established business, that are looking more »
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Reed Talent Solutions
CM Pro Developer A CaseManagement Pro Analyst is required for our client for an initial 3-month contract (likelihood to extend). To support our clients new CRM - Verint and in particular CM Pro development (cloud based). This is a remote position, however some days are … the office during the first 2 weeks of the assignment (to collect laptop and to familiarise yourself with the role). Experience of Verint CaseManagement Professional Cloud/On prem, from an operational perspective or developer. Technical Requirements Preferably: Demonstrable experience of developing the Verint CRM system …/casemanagement pro. Experience in low code application development including extending basic code functionality to deliver more complex processes. Experience in contributing to delivery of applications from concept, through beta and into production. Experience and comfort with Agile/Dev Ops methodologies. Proficiency in web-based languages more »
Wirral, Merseyside, North West, United Kingdom Hybrid / WFH Options
Recruitment Revolution
the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsburys, Post Office, Pret and More Your Background/Skills: Product Management, Data Analysis, Product Roadmaps, Market Trends, Product Vision, Excellent Communication, Team Leadership About us: We are the UKs leading provider of Award-Winning HR … company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations casemanagement system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations casemanagement, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Recruitment Revolution
Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More… Your Background/Skills: Product Management, Data Analysis, Product Roadmaps, Market Trends, Product Vision, Excellent Communication, Team Leadership About us: We are the UK's leading provider of Award-Winning … company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations casemanagement system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations casemanagement, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »
Ellesmere Port, Cheshire, North West, United Kingdom Hybrid / WFH Options
AdviserPlus Business Solutions
We are seeking a driven and passionate Product Manager to take ownership of the strategic development and ongoing success of our empower Employee Relations CaseManagement solution. You will collaborate with cross-functional teams to define the product vision, roadmap, and execute initiatives aligned with the needs of … outcomes that empower aims to deliver. Conducting market research, analyse competitor offerings, and gather ongoing customer feedback to identify opportunities to enhance empower 's casemanagement capabilities. Working closely with sales, marketing, development, and customer support teams to streamline case workflows, effective go-to-market strategies, and … product change. Serving as an internal and external champion of the empower product, articulating its value proposition and key benefits for HR professionals. Line management of a small team of Product Owners/Business Analysts. Skills and experience required to be a successful Product Manager: Minimum of 3 years more »
Manchester Area, United Kingdom Hybrid / WFH Options
Digital Waffle
Proclaim and SQL Developer (Proclaim Case experience is a Must have for the role - Either commercial exposure or basic level experience) Salary – up to £53,000 Location: Hull or Manchester/(Hybrid working once a week in either office) About the Role Due to expansion and a newly created … a commitment to teamwork and seek to advance their skills within a dynamic professional environment. This position entails ensuring seamless integration between Katchr, its casemanagement system, and other business solutions and services. This is a great opportunity to join an award-winning growing law firm with excellent … and Microsoft Reporting Tools Proven analytical and problem-solving skills coupled with a positive, innovative, and inquisitive mindset. Demonstrated experience in developing the Proclaim CaseManagement System or similar CMS. In-depth understanding of legal workflows and their seamless integration into casemanagement software. Exceptional verbal more »
a dedication to teamwork and a desire to enhance their skills in a dynamic professional setting. This role involves ensuring smooth integration between our casemanagement system and other business solutions and services. Join a growing, award-winning law firm with excellent opportunities for an IT professional to … specific needs open for discussion during the application process. Essential Skills: Proficiency in SQL scripting and Microsoft Reporting Tools. Experience in developing the Proclaim CaseManagement System or similar CMS. Thorough understanding of legal workflows and their integration into casemanagement software. Exceptional verbal and written … communication skills. Strong analytical and problem-solving abilities with a positive, innovative, and inquisitive attitude. Familiarity with data warehouses and database management is a plus. more »
a dedication to teamwork and a desire to enhance their skills in a dynamic professional setting. This role involves ensuring smooth integration between our casemanagement system and other business solutions and services. Join a growing, award-winning law firm with excellent opportunities for an IT professional to … specific needs open for discussion during the application process. Essential Skills: Proficiency in SQL scripting and Microsoft Reporting Tools. Experience in developing the Proclaim CaseManagement System or similar CMS. Thorough understanding of legal workflows and their integration into casemanagement software. Exceptional verbal and written … communication skills. Strong analytical and problem-solving abilities with a positive, innovative, and inquisitive attitude. Familiarity with data warehouses and database management is a plus. The Offer: Competitive salary with bonus opportunities Hybrid and flexible working arrangements Wellbeing initiatives Supportive, approachable, and friendly working environment Commitment to personal development more »
database. As an apprentice, you will use the full office 365 suite to store, develop and maintain data through use of Brown Turner Ross casemanagement system called LEAP along with the opportunity to use the full Microsoft 365 products and access all external database systems we have … for paralegals and other staff meetings identifying trends for the current market and research for further business. Using excel, teams, emails, and their internal casemanagement system along with external data from post office site for addresses. Access the solicitor regulation authority for checking contact details, updating the … solicitors and line managers by scanning and creating PDF formats and versions of any documentation, which will then need to be uploaded into the casemanagement system which involves a range of all platforms across Microsoft office 365 Check and validate data with the involvement of removing duplicates more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Accenture (Uk) Limited
levels align with operational demands, contributing to overall efficiency and cost-effectiveness. Responsibilities Triaging Assigning a priority/complexity categorization to each task/case based on a criteria which will contain but not limited to : Age, Area, Customer Profile, Number of inbound contacts Work Allocation Maintaining a view … of the overall portfolio and allocation of work Task ManagementManagement of tasks, considering availability and productivity of resources. Forecast task closure rate based on historical data Intraday Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy … while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Clyde & Co LLP
a focus on profitability within Casualty. The successful candidate will have a wide range of responsibilities, to include but not restricted to; leading requirements management across Casualty; driving the documentation of existing operational processes; supporting MMT and automation workstreams to build business cases where additional changes are required; and … Acceptance Testing phase of each project to ensure the developed solutions are thoroughly and robustly tested in relation to the approved set of requirements. Casemanagement technology implementation Gathering, documenting, and agreeing business requirements to define current ways of working to help develop a future automated approach. Adapting … minimal support. Framing, visually depicting "logical" automated solutions that aid developers, in translating business needs into viable technology plans. Undertake projects within the Matter Management Programme that will implement the Firms casemanagement solution. Take the role of liaison between the implementation team and the practice. This more »
is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim casemanagement system. The role will be working with our Chief Operating Officer, Senior Proclaim Developer, and three other developers and where necessary third … Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes Excellent organisation and time management skills Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business … training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role Creating new case types, database fields and correspondents Screen design and intelligence Using maths fields and tests to perform specific functions Workflow maintenance including creation of linked more »
Offer guidance and training to employees on utilizing company IT systems. Support broader organizational projects, such as office relocations. Review and enhance the Proclaim casemanagement system as needed. Conduct training sessions for new hires and existing staff in collaboration with various departments. Monitor and report any instances … reports to track performance metrics. Provide hands-on support as required for IT administration and queries. Skills and Qualifications: Prior experience with the Proclaim CaseManagement system preferred. Ability to effectively train others in computerized systems usage. Strong attention to detail and exceptional organizational skills. Capacity to prioritize … an office environment. Familiarity with Windows OS, including Windows 10 Professional and Windows Server. Competence in problem-solving within Office 365. Knowledge of printer management and setup. Proficient in MS Excel, with Tableau/MS Power BI skills being desirable. Strong data analysis capabilities. Apply now to become a more »
Oldham, Greater Manchester, North West, United Kingdom
Ingeus
high quality in work support to participants ensuring they have all the tools they need to remain in work. Undertaking or participating in regular case conferences with partner organisations, support services, employers and/or other team members to ensure every participants journey is smooth and consistent. Building and … including voluntary opportunities, benefits advice, counselling, housing support, training, health services and leisure activities. Being fully responsible for all tasks related to journey/casemanagement function including maintaining effective and efficient administrative procedures producing appropriate records and reports, including the updating of participant details on the relevant … casemanagement system. To be our Employability Specialist Advisor you will have: The ability to travel across the specified areas Excellent stakeholder management skills Ability to organise and achieve targets Strong Administration Skills The Work and Health Programme works with those on certain benefits whose situation means more »
Ashton-Under-Lyne, Greater Manchester, North West, United Kingdom
Ingeus
high quality in work support to participants ensuring they have all the tools they need to remain in work. Undertaking or participating in regular case conferences with partner organisations, support services, employers and/or other team members to ensure every participants journey is smooth and consistent. Building and … including voluntary opportunities, benefits advice, counselling, housing support, training, health services and leisure activities. Being fully responsible for all tasks related to journey/casemanagement function including maintaining effective and efficient administrative procedures producing appropriate records and reports, including the updating of participant details on the relevant … casemanagement system. To be our Employability Specialist Advisor you will have: The ability to travel across the specified areas Excellent stakeholder management skills Ability to organise and achieve targets Strong Administration Skills The Work and Health Programme works with those on certain benefits whose situation means more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Simpson Millar
RTA matters (including assisting with complex and or high value matters) on behalf of clients as directed and in accordance with the Firms file management and supervisory policy. Ensure that a focussed and detailed approach is taken to conducting claims in accordance with the current operational plans for the … to instructions being accepted by the Fee Earner on behalf of the Firm. All work will be carried out in accordance with your own case plan agreed with your supervisor. Whilst working on the files it is essential that the client is updated in respect of progress and the … costs implications of their case on a regular basis (at least monthly). Files must be conducted with appropriate speed whilst achieving the best possible results for the client. You are expected to maximize the Firms costs whilst conducting files. The Fee Earner will be set challenging targets in more »
Carlisle, Cumbria, North West, United Kingdom Hybrid / WFH Options
Victim Support
speaking to those affected by crime & manage a caseload make outgoing calls, assess needs and risks and action plan with callers work on the casemanagement system to allocate cases, provide administration on cases and assess/ensure data quality liaise with other agencies where required to find … to be composed, empathic and be able to quickly assess situations. You will be confident in using your IT skills to work on a casemanagement system, access phone and online systems, email and Microsoft Office programmes. Please see attached Job Description and Person Specification for further details. more »
Employment Type: Permanent, Part Time, Work From Home
Stockport, England, United Kingdom Hybrid / WFH Options
NHS Property Services Ltd
About the role: The role of the Customer Service Centre (CSC) is to provide a single point of contact for our customers. The Facilities Management Helpdesk is one team operating within a wider Customer Service function. You will be responsible for both the leadership of your team, and delivery … flows, resources, reporting systems and processes ensuring documentation and procedures are kept up to date. Provide regular reporting to other members of the Facilities Management Helpdesk function and wider NHSPS management team to support trend analysis, performance management and operational improvement. Support the complaints investigation process and … where appropriate take ownership of escalations. Escalating to Operational Management where applicable. Taking any learnings from complaints to feed into Continuous Improvement. Find opportunities to work collaboratively to improve the service delivered to customers, with a 'right first time' approach.What you will bring to the role: Experience in a more »
Scunthorpe, Lincolnshire, North East, United Kingdom
Ongo Recruitment Ltd
Job title: Tenancy Officer - Overall Purpose of Job To provide a high quality, customer focused tenancy management service predominantly within a specified geographical area, ensuring efficient and effective management of the Companys housing stock. Driving Licence is essential for this role 12 month position £22, 413.69 p.a. Mon … Fri 30 days annual leave Health Scheme Pension Training and development Main Responsibilities Deal with all tenancy and estate management issues that form part of Ongos tenancy management service such as starter tenancy visits and permission requests. To deal with all aspects nuisance, neighbour disputes and anti-social … of tenancy. Liaise with Community Resolution Team when legal action is required and support them in producing evidence for court. Deal with all tenancy management matters before and after a tenancy ends such as non-occupation investigations, illegal occupation cases and evictions. To deliver services to our customers using more »
for an experienced Proclaim Developer who is looking for a new challenge to play a key role in designing, developing and maintaining the proclaim casemanagement system. You will work closely with the internal teams to understand business requirements, customise workflows and ensure effective implementation of new flows …/case types. Key Responsibilities: Create sophisticated workflows from both extensive and minimal specifications - ensure these workflows are efficient, user-friendly, and meet business requirements. Confident in identifying and collaborating with third parties for issue resolution. Deep understanding of best practices in Proclaim, including when and where to create … including CSVs, XMLs, CDHs, and understanding all data descriptions. Advanced Reports understanding to build various MI reports to track key milestones within the various case types. Competencies: Strong communication skills, capable of seeking help from team members, sharing concerns, and managing expectations. Strong attention to detail Adaptability and the more »
well as providing legal advice personally; managing external legal advice and firms; meeting domain reporting requirements; securing the collation of domain data via our casemanagement system to ensure quality and value for money legal advice. The post holder will support the Head of Public Law; Systems & Oversight … do. They will demonstrate self-awareness and consistently look to improve their work, seek feedback and develop themselves. In addition to the provision and management of legal work, the role holder may be involved in a variety of corporate activities across the domain or the wider Legal Team more more »
ensures that critical business operations continue unhindered. Key Responsibilities Monitor and analyze security events and alerts from multiple sources, including security information and event management (SIEM) software, network and host-based intrusion detection systems, firewall logs, and system logs (Windows and Unix), and databases Separate true threats from false … TCP Dump, Security Onion, and Splunk Strong knowledge of the following: SIEM Packet Analysis SSL Decryption Malware Detection HIDS/NIDS Network Monitoring Tools CaseManagement System Knowledge Base Web Security Gateway Email Security Data Loss Prevention Anti-Virus Preferred Qualifications Experience in network/host vulnerability analysis more »
Manchester Area, United Kingdom Hybrid / WFH Options
Meraki Talent Ltd
new tech and tools along the way. Responsibilities of the Proclaim Developer Lead the design, development, and day-to-day administration of the Proclaim casemanagement system Undertake including template maintenance, user configuration, task server administration, and report design and execution. Collaborate with the general IT department and … Experience working on multiple projects of work in a fast-paced environment Creative mindset and ability to come up with innovative solutions Strong stakeholder management skills and desire to work as part of a team/autonomously Rory wants: Developer, Proclaim, Software, Legal Tech Please see our website page more »