1 to 25 of 27 Case Management Jobs in the North of England

transformation programme. This role will be responsible for managing the successful implementation and deployment of the following Oracle HCM Cloud modules: Oracle Performance Management Oracle Talent Management Oracle Learning Oracle HR Help Desk/Case Management The Project Manager will oversee end-to-end delivery across … functional, technical, testing, data, integration, change, and business readiness workstreams. The role requires strong Oracle HCM programme delivery experience, stakeholder management capability, and the ability to operate within a complex, fast-paced enterprise environment. The successful candidate will work closely with programme leadership, HR stakeholders, IT teams, system integrators ...

Engagement Platform (CEP) powers how Skipton understands, supports, and communicates with its members and colleagues. It underpins our Dynamics 365 CRM, Power Platform solutions, case management, workflow automation, marketing capabilities, and the suite of colleague‐facing tools that enable thousands of interactions every day. As a Principal Engineer … communicates with its members, and how colleagues across the Society deliver service that feels personal, connected and human. CEP enables the CRM, workflow, case management, marketing automation and low‐code applications that shape thousands of interactions every day. As these journeys scale in complexity and ambition, Skipton needs ...

through to go-live and user adoption. This is a client-facing consultancy role suited to someone who has strong business analysis and project management skills and enjoys working with customers, solving problems, and delivering successful technology projects. Experience within the legal sector is advantageous, but not essential. …/her level of responsibility” Skills: Essential Experience in an implementation, onboarding, consultancy, or professional services role Strong client-facing communication and stakeholder management skills Experience delivering software implementations Excellent organisational and project coordination skills Ability to manage multiple client projects simultaneously Strong analytical and problem-solving abilities Confidence ...

server infrastructure Ensure IT systems meet current and future business requirements Manage IT budgets, forecasting, and cost-efficiency across the function Lead IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line … Microsoft 365 environments Oversee reporting and data insights (including audit logs, SQL, Excel, and Power BI) Maintain and enhance the firm's Practice Management System (PMS), including workflows, forms, and documentation Manage telephony systems (3CX) and mobile communication platforms Lead, mentor, and support two members of the IT team ...

email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain ...

currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal … Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. ...

challenges and anticipate tomorrow’s needs. Key Responsibilities Facilitate process workshops to map out current‐state and future‐state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin … alignment with HR strategy and user experience goals. Work with cross‐functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership ...

support the Adult Social Care team and one for the Children's Services team. They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements … supporting the successful delivery of the system across both service areas. Key Responsibilities Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives Review current processes and identify areas for improvement to support service ...

have developed a number of internal systems and are now embarking on their most ambitious initiative to date: the greenfield development of a new Case Management Platform to replace their existing off-the-shelf solution. This is a rare opportunity to join a growing organisation where technology … delivery. The Opportunity My client is seeking an experienced Project Manager/Business Analyst to take a central role in delivering a greenfield Case Management Platform. This is a dual-function role covering both business analysis and project management. You will work closely with internal stakeholders to define ...

trying to move away from clunky, manual HR processes and towards more joined-up, employee-friendly services. That could mean improving onboarding, offboarding, case management, lifecycle events, employee communications, or the wider HR service delivery model. The role would suit someone who enjoys getting under the skin … experience with ServiceNow HRSD A good understanding of HR service delivery, HR operations or Global Business Services Experience across onboarding, offboarding, lifecycle events and case management Experience running workshops and engaging with business stakeholders The ability to map HR processes and design better ways of working Consultancy experience ...

ShareDo Developer (Clio Operate) - Manchester ShareDo Developer with excellent ShareDo (Clio Operate) development or similar case management development experience is required by a leading UK law firm based in Manchester. The role will be hybrid working, so 2 days in the office, 3 days working at home … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Some solution architecture work Propose, design and implement ...

technology, and transformation. You'll be partnering with HR and business leaders to rethink how services are delivered - from onboarding and offboarding through to case management and employee journeys - using ServiceNow as the backbone. A big part of what you'll be doing is challenging … digital HR services. What they're looking for Strong experience delivering HR transformation or HR service improvement programmes Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys Comfortable running workshops and engaging senior stakeholders Ability to translate business needs into practical, ServiceNow-enabled solutions ...

world class legal services. As the Application Support Lead, you will lead a team of engineers responsible for the end-to-end management and resolution of application and database incidents and problems, ensuring timely and high-quality outcomes .You will oversee the team’s workload queue, ensuring alignment with … teams and third-party vendors across the application supply, delivery, and support cha in.Manage escalated Service Desk tickets, incidents, and service requests alongside line management responsibiliti es.Resolve escalated customer, supplier, and vendor issues in a timely and effective mann er.Develop and apply a strong understanding of customer and business ...

deliver the future direction of technology within the business. You’ll lead development across multiple workstreams including our Web team, Proclaim team (our case management system), and newly formed AI team, whilst working closely with the Head of IT and wider leadership team on platform modernisation, AI adoption … engineering governance SQL in production environments Hands‐on technical capability – able to review code, troubleshoot issues and challenge technical decisions where needed People management experience with strong communication and stakeholder management skills Experience working with AI development tools such as Claude Code, GitHub Copilot, Cursor or similar Microservices ...

full remote! Required Skills: Proven leadership of software engineering in a regulated or professional services environment (ideally legal) Track record delivering complex, integrated systems (case management + finance + M365 + telephony/CRM + data/BI) Deep knowledge of modern engineering practices: Agile, CI/… automated testing, IaC, microservices/monolith-modularisation Strong cloud experience (Azure preferred: App Service, Functions, Service Bus, API Management, Key Vault, ADF/Databricks, SQL) Proficiency with one or more stacks: .NET/C#, TypeScript/Node.js, React/Next.js, SQL/NoSQL Excellent stakeholder managementable to translate legal ...

Responsibilities Own and manage the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility across systems Lead the development and governance of management information (MI), providing actionable insight to senior stakeholders Oversee the data analytics function, including dashboards and reporting tools (Power BI, SQL-based reporting) Identify … Undertake ad hoc duties as required Person Specification Experience in a senior operations role, ideally within legal or professional services Strong background in data management, MI reporting and business intelligence tools (Power BI, Tableau or similar) Good working knowledge of SQL and relational databases Experience using case management ...

users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application … Head of Product and Technology Any other reasonable duties assigned by Into Film. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good ...

classroom, one-to-one, workshops and e-learning. Identify training needs and develop engaging learning materials, guides and presentations. Create and maintain a Learning Management System (LMS) and training records. Support the rollout of new technologies and software upgrades through effective training and knowledge transfer. Work closely with … busy IT support or Service Desk environment. Strong knowledge of Microsoft 365, including Teams, Word, Excel and PowerPoint. Excellent communication, presentation and stakeholder management skills. Experience creating training documentation, e-learning content and user guides. Organised, proactive and able to manage multiple priorities. Willing to travel between office locations ...

industry leading end-to-end protection for organisations that demand excellence. From Managed Security Services and Incident Response to Digital Forensics, e-Discovery, Forensic Case Management, Compliance and Consultancy, they combine deep expertise with cutting-edge capability The Role: You will be a BDE manager. Mentoring, leading … leaders What they're looking for: Cybersecurity experience or relevant experience Proven ability to sell similar services i.e pentesting Proven experience in SDR management within cybersecurity data-driven sales management style Ability to coach and develop junior sales talent. Strong commercial awareness networking ability high accountability + performance ...

derive meaningful insights from children's or adult social care datasets to support decision-making and service improvement. Practical experience with social care case management systems , ideally Mosaic; experience with Liquidlogic (LCS/EHM) or CareFirst will also be considered. Advanced analytical and technical skills , including proficiency ...

training strategy Working with the IT team to test, refine, and improve workflow systems Developing your understanding of best practices in case handling across RTA, EL/PL, and Employment This role can be based at any of our offices. We’re looking for someone … years’ experience in a training role, preferably IT A solid understanding of Microsoft applications Familiarity with case management systems (we’ll provide full training) Strong communication, presentation, and interpersonal skills An open mind and willingness to learn . Willingness to travel across our office network Experience with Mattersphere ...

Product Manager/Product Owner for Salesforce, supported by relevant Salesforce certifications across core products. Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation. A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing ...

growing IT team. The Role As a Proclaim Developer, you will be responsible for the development, maintenance, and enhancement of the firm's Proclaim case management system. You will work closely with internal stakeholders to improve workflows, automate processes, and deliver technical solutions that support business growth … maintain technical documentation Skills & Experience Required Previous experience developing within Proclaim Strong understanding of Proclaim workflows and task server Experience with SQL and database management Knowledge of system integrations and automation Excellent problem-solving and communication skills Ability to work independently and within a collaborative team environment Benefits ...

years experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands‐on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power … capabilities with configuration and customisation Desirable skills/knowledge/experience Experience with Copilot, AI‐enabled customer service, or knowledge‐management solutions Exposure to public sector or highly regulated industry programmes Equal Opportunity Statement We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued ...

making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle ...