1 to 25 of 32 Case Management Jobs in the North of England

Case Management System Developer £35,000 to £50,000 basic salary per annum plus benefits including hybrid working, flexible hours, 25 days holiday, option to buy or sell holiday, Medicash, discretionary bonus, excellent training and development opportunities, and more. Our client, a leading UK law firm recognised … best companies to work for in the country, is looking for a Case Management System Developer to join its technology team on a permanent basis. This is a great opportunity for a Case Management System Developer with experience developing, configuring or enhancing legal case management ...

Engagement Platform is the engine room of how Skipton understands, supports and communicates with its members. Powering Dynamics 365, Power Platform solutions, marketing automation, case management and workflow tooling, CEP is the central nervous system that ensures colleagues have the insight, context and capability to deliver human, meaningful … bring that learning to CEP. You’ll ensure the platform is governed with clear contracts, versioned boundaries and consistent standards for performance, scalability, access management and compliance. Working closely with Security, Architecture, Data, Engineering, Operational Risk and Finance, you’ll steer technology adoption, oversee major licensing decisions, manage budgets ...

full-time hybrid basis. Key Responsibilities• Manage, support and provide guidance to the existing development team Develop, test, and maintain the existing Case Management System research, design, document, and modify software specifications throughout the production life cycle. Assist in defining software development project plans, including scoping, scheduling … existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging Generate statistics and write reports for management and/or team members on the status of the programming process Extend Case Management processes using t-sql and .NET technologies (e.g. C# ...

intelligent data workflows that connect enterprise systems with large language models and agentic AI solutions. You will develop and evolve a Gen AI-powered case management platform that enables users to retrieve accurate summaries, insights, and recommendations from both structured and unstructured data. As a Senior engineer … powered solutions are robust, scalable, and reliable. Responsibilities Design, develop and maintain Python-based services and data processing solutions that power AI-driven case management capabilities. Build, implement and optimise data pipelines that connect enterprise applications and systems with AI and large language model platforms. Create, refine ...

Complaints & Data Protection Case Coordinator | Immediate Start Available Are you highly organised, detail-oriented, and passionate about delivering excellent customer service while ensuring compliance with data protection regulations? We are urgently recruiting for a Complaints & Data Protection Case Coordinator to join a friendly and supportive Business Support & Compliance … they can genuinely make an impact. You will be responsible for managing Complaints and Subject Access Requests (SARs) from start to finish, ensuring each case is handled accurately, professionally, and in line with strict legal and regulatory requirements. Key Details Job Title: Complaints & Data Protection Case Coordinator Contract ...

Case Management System Developer £35,000 to £50,000 basic salary per annum plus benefits including hybrid working, flexible hours, 25 days holiday, option to buy or sell holiday, Medicash, discretionary bonus, excellent training and development opportunities, and more. Our client, a leading UK law firm recognised … best companies to work for in the country, is looking for a Case Manageme click apply for full job details ...

second-line IT support via telephone, email, remote access and face-to-face assistance • Logging, categorising and prioritising incidents within the IT service management system • Troubleshooting hardware, software, access and connectivity issues • Supporting Windows desktops, laptops, mobile devices, printers and peripherals • Setting up, configuring and deploying laptops, smartphones, tablets … including Outlook, Teams, OneDrive and SharePoint • Working with Microsoft Entra ID/Active Directory, Exchange and Intune • Supporting file-sharing solutions, MFA tools, case management systems and email security platforms • Escalating complex technical issues to internal specialists or third-party suppliers • Providing on-site IT support across ...

systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case. The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation. You'll help shape solutions using either ServiceNow CSM or FSM, depending … FSM. You do not need both. They are more interested in whether you understand CRM properly. You should be comfortable discussing customer journeys, case management, service operating models and the role technology can play in improving the experience for both customers and service teams. Candidates with a strong ...

working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages ...

continuing needs. • Keeping all electronic and paper records up to date and in line with our compliance procedures, according to the Office Manual ie Case management systems and accounts packages. • To assist in updating and maintenance of all central databases using a range of online tools. • To actively … technologies to allow you to contribute effectively to the success of the firm. • Dealing with client ID and documents, entering onto the case management system. • Attending incoming and outgoing post each day. • Stationery stock and ordering. • Archiving of closed files. • Contributes to team effort by accomplishing related results ...

Life Insurance, generous holiday entitlement, Health and wellbeing programme, health cash plans + dozens more. Potential bonus Experience: Workflow Automation & Development e.g. finance, practice management and case management systems Microsoft Power Automate, Logic Apps, or similar Business Process Analysis APIs, connectors, web services, or middleware technologies Microsoft … inform us if you require any reasonable adjustment at any stage of the application process. Key words; Power Platform Developer, Low-Code Developer, Developer. Case Management. Lincoln, Grimsby, Scunthorpe, Hull, York, Leeds, Louth, Immingham, Doncaster, Newark, Mansfield, Pocklington, Driffield, Sleaford, Gainsborough, Goole, Hessle, Selby, Erin Associates Ltd is acting ...

Life Insurance, generous holiday entitlement, Health and wellbeing programme, health cash plans + dozens more. Potential bonus Experience: Workflow Automation & Development e.g. finance, practice management and case management systems Microsoft Power Automate, Logic Apps, or similar Business Process Analysis APIs, connectors, web services, or middleware technologies Microsoft … inform us if you require any reasonable adjustment at any stage of the application process. Key words; Power Platform Developer, Low-Code Developer, Developer. Case Management. Lincoln, Grimsby, Scunthorpe, Hull, York, Leeds, Louth, Immingham, Doncaster, Newark, Mansfield, Pocklington, Driffield, Sleaford, Gainsborough, Goole, Hessle, Selby, Erin Associates Ltd is acting ...

with product visions, strategies and roadmaps. We have invested heavily in Microsoft Dynamics 365 and continue to expand our digital capabilities by extending our case management functionality and implementing Field Service. As part of our digital channel shift strategy, we recently launched a new Resident Portal through Plentific … utilise 8x8 to support our contact management capabilities. We have already adopted AI-powered features within these platforms and are keen to further explore and expand the use of AI to enhance both resident experience and operational efficiency. What we're looking for We are looking for someone ...

support the business system administration of our Integrated People Solution. This role is crucial in ensuring the system supports both adults and children's case management, education management, financials, integrations, and various portals effectively. Day-to-day of the role: Complete required configuration, support, maintenance, and monitoring ...

Microsoft 365, including Teams, SharePoint, Outlook and OneDrive Confidence presenting to groups and supporting individuals Excellent communication and interpersonal skills Strong organisation and time-management skills The ability to adapt training for different audiences and levels of technical confidence A patient, practical and learner-focused approach The confidence … independently and manage competing priorities Desirable Experience Experience in any of the following would be particularly advantageous: Legal IT or law firm systems Legal case management systems Document management systems Time recording or legal billing software Creating e-learning, instructional videos or digital training content Working within ...

. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4\. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

3. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … governance standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

technical architecture across Salesforce Service Cloud and Agentforce , defining target-state application, integration, security, data and environment architecture. Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service . Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration … hand-off . DevOps, CI/CD & Engineering Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD , including environment management, release governance and deployment automation. Establish Trunk-Based Development , pull-request governance, automated quality gates, versioning and rollback strategies. Govern deployment tooling including Copado ...

improve those apps while they’re used at scale Build efficient and scalable data integration pipelines from a range of sources (legacy legal case management systems, unstructured Word documents, PDF files, SQL DBs, etc.) Own software architecture across core projects and lead on infrastructure and architecture design decisions ...

Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process optimisation. Qualifications Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead ...

Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury's, United Utilities, Sage and more Your Background/Skills: Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR Qualification: CIPD Level 5+ or equivalent About AdviserPlus AdviserPlus … senior People leaders, you'll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives. You'll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions ...

hands-on technical leadership role where you'll shape the firm's technology strategy while remaining actively involved in software development, architecture, database management and team leadership. You'll play a key role in designing scalable enterprise solutions for a 1,000-user organisation and work closely with senior … critical applications using C#/.NET, Python, SQL and React . Design and build REST APIs and integrations with third-party systems, including our Case Management System. Oversee Microsoft SQL Server environments, T-SQL development and Power BI reporting. Lead, mentor and develop the MI & Application Development team ...

role (data product, analytics, data operations, data engineering, MI delivery) with ownership of outcomes Strong capability in requirement gathering & analysis , stakeholder engagement, and use case management, able to move from ambiguity to a prioritised plan Working knowledge of data architecture , data management, data governance concepts Experience building … accountable owners Familiarity with modern data platform patterns (e.g. metadata-driven discovery) and operating models for reusable data products Strong product delivery skills (backlog management, prioritisation, MVP definition, release planning), experience with JIRA and Confluence Ability to communicate through clear narratives and practical value cases, comfortable presenting solutions ...

Directors, CPOs and senior People leaders, you’ll identify organisational change and ER challenges early – from restructures and redundancy programmes to policy change, complex case management and ER transformation. You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable … partnerships and account growth. You’ll Likely Bring • 5+ years’ experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another B2B SaaS/Professional Services client-facing role. • CIPD Level 5+ or equivalent with credible ER advisory experience. • Strong UK employment ...

manage customer accounts to identify and prevent potential issues. Skills to succeed: Experience delivering excellent customer service, ideally in a contact centre, complaints, case management, or customer relations environment. Experience supporting customers across multiple channels, including phone, email, and webchat (preferred). Strong interpersonal skills, including objection handling ...