20 of 20 Case Management Jobs in the North of England

Office on a full-time hybrid basis.Key Responsibilities• Manage, support and provide guidance to the existing development team • Develop, test, and maintain the existing Case Management System • research, design, document, and modify software specifications throughout the production life cycle. • Assist in defining software development project plans, including scoping … existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging • Generate statistics and write reports for management and/or team members on the status of the programming process • Extend Case Management processes using t-sql and .NET technologies (e.g. C# ...

this role, your responsibilities will include: - Managing own and team inboxes, processing emails and post (mainly electronic but some hard copy), updating our case management system and acknowledging receipt, where appropriate. - Accurate and daily maintenance of the case management system, including following workflows and generating standard … attorney's emails, judge urgency, and act as required. - Good Microsoft package skills, particularly Outlook, Word, Teams and Excel, with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness ...

Software Developer | Proclaim Case Management System FULLY REMOTE Standard 8 are working with a well-established business operating in a regulated, process-driven sector, looking to bring in an experienced Proclaim Developer. While the organisation have office locations in London, Birmingham and Manchester, the hire is for this … systems transformation project • Working with experienced internal stakeholders to improve existing processes • Supporting data migration and integration with other business systems • Developing automated case management workflows and business processes • Working with internal teams to understand what they need from the system • Testing new features and making sure everything ...

functionality. Retire bespoke workflows, scripts, and catalogue items where appropriate. Establish architecture governance, standards, and design principles. Support upgrade readiness and release management activities. Present architecture recommendations and transformation roadmaps. Support the development of a ServiceNow HRSD Knowledge Centre. Experience Required Extensive ServiceNow HRSD experience. Proven experience assessing … understanding of HRSD architecture and governance. Experience reducing customisation and driving OOTB adoption. Knowledge of HR operating models and employee experience solutions. Strong stakeholder management and communication skills. Areas of Interest Employee Journey Management Knowledge Management Case Management HR Agent Workspace Deliverables HRSD Current State ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

role in shaping the future of digital public services.The roleThe postholder will provide advanced technical and professional expertise for the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing services such as My Account, online forms, digital customer journeys, workflow automation … access to services and support the Council's wider digital transformation ambitionsKey ResponsibilitiesLead complex CRM development, configuration and support, including forms, workflows, business rules, case management processes and reusable components.Develop advanced digital services using CRM platform tools, JavaScript, JSON, SQL, XSL and HTML and related technologies.Design, build ...

digital public services.The roleThe postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such as My Account, online forms, digital customer journeys, workflow automation … activities.Work collaboratively with other Team Managers and the Service Delivery Manager to manage priorities, dependencies and shared resources.Build and develop team capability through performance management, coaching, workforce planning and knowledge sharing.Act as the key link between stakeholders, suppliers and technical teams, ensuring requirements are understood and translated into deliverable ...

into clear, specific problem statements.Identify where AI, agentic technology, and digital products can create the most value across CRM, portals, apps, enrollment, benefits investigation, case management, and patient and provider engagement - weighing impact, feasibility, and risk to prioritize investment.Build business cases with clear expected benefits, costs, and success … release decisions tied back to the business case.Partner with Data Engineering and data owners to secure the data foundation these products depend on - patient, case, consent, and CRM data quality, lineage, and master data alignment, plus API integrations and secure, standardized exchange of protected health information (PHI).Set ...

documentation standards.3. AI Solutions & AutomationIdentify and deliver high-value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI-assisted case triage, talent insights, and conversational self-service.Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD.Build … with enterprise AI governance standards.Establish AI performance monitoring and responsible AI frameworks for HR use cases.4. Data Architecture & GovernanceDesign HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams.Enable secure, governed access to HR data for analytics (Power ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role Gather requirements from fee earners and department heads … supporting configuration, workflows, templates and automation Test new features, integrations and releases, and run UAT Build MI/BI reports and dashboards covering SLAs, case progress and KPIs Design leaner processes and support low-code/no-code automation (Power Platform) Ensure all solutions meet UK GDPR ...

Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role: Gather requirements from fee earners and department heads … supporting configuration, workflows, templates and automation Test new features, integrations and releases, and run UAT Build MI/BI reports and dashboards covering SLAs, case progress and KPIs Design leaner processes and support low-code/no-code automation (Power Platform) Ensure all solutions meet UK GDPR ...

transformation pipelines for SIEM, EDR/XDR, IAM/PAM, CMDB, vulnerability scanners, cloud security platforms, threat intelligence feeds, security data lakes, and case-management systems. Develop entity extraction, identity resolution, deduplication, schema mapping, relationship inference, confidence scoring, temporal modeling, and graph enrichment capabilities. Model assets, applications, users … security assistants that combine graph traversal, vector retrieval, structured evidence, LLM reasoning, citations, and human approval controls. Partner with SOC, threat intelligence, IAM, vulnerability management, cloud security, architecture, data engineering, and product teams to convert operational problems into reusable graph-powered capabilities. Own technical design reviews, coding standards, model ...

using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear … approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering ...

business functions. Contributing to new product capabilities, particularly across payments, telecommunications and utilities. Supporting Salesforce platform improvements, integrations, sales processes, customer service workflows and case management. Delivering changes incrementally, focusing on tangible business value and continuous improvement. Balancing competing priorities while maintaining a consistent and maintainable architectural approach. ...

Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications. User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks. Infrastructure & Backups: Monitor and troubleshoot basic networking, routing … excellent communication skills, and a strong appetite to learn new technologies. Nice to Have Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software. Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross-training into Citrix will be provided). Support Tools ...

development, system improvements and technical support. What you'll be doing You'll be working on the development and ongoing improvement of the Proclaim case management system, helping to make processes more efficient and supporting the teams that use it every day. Depending on your experience ...

with a distribution firm in Preston! This apprenticeship is designed in collaboration with top employers to give you hands-on experience with Excel, data management, report creation, and dashboard building. Why choose this apprenticeship? Choosing this apprenticeship means securing your future with industry-recognised qualifications, all while earning … 8.30-1.30 Perks of this role: Competitive Salary. Early finish Fridays. Modern town centre office, close to the train and bus stations. Market leading case management software. Ongoing training and support. Office team building events. Career progression opportunities. About NowSkills: NowSkills is an official UK government apprenticeship provider. ...

Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role: Gather requirements from fee earners and department heads ...