1 to 25 of 35 Case Management Jobs in the North of England

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

time & workload resourcefully and take pride in the work you complete, understanding its place in business. Work efficiently across 2 teams providing support to Techedia's client base with Case Management support queries and contribute to the build of middleware solutions. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary … logical code components (in languages such as Python, C#) would be beneficial. Able to work efficiently as part of a team. Proficient using Microsoft Office/365. Understanding of case management systems would be beneficial. A dedicated mindset with a vision for a long-term career in a rewarding culture. An understanding of, Object Orientated Programming, Source/… version control (GitHub), project management tools (Azure, DevOps, Trello, Monday.com), relational databases would be beneficial. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective Software Developer. Next Steps: To apply, please submit your CV and a cover letter explaining your interest More ❯

huge potential", and we're turning that potential into reality. Our work spans Home Office mission-critical operations, such as transforming Border Security and immigration processes, to revolutionising asylum case management and enhancing Counter-Terrorism capabilities. Imagine developing technology that helps reunite families, creates safer communities, protects vulnerable people, and ensures smoother journeys for the millions travelling to … Office. Our Automation and Innovation portfolio is implementing the Government's Generative AI Framework, turning technological potential into reality. National Scale Impact Our work spans Border Security, Immigration, Asylum case management and Counter-Terrorism operations. Develop technology that reunites families, creates safer communities, protects vulnerable people, and improves UK travel experiences. Public Sector Innovation at Pace We've … be part of the leadership team in the business area. You will provide leadership and guidance to a team of QAT engineers, further developing your own, Test engineering delivery management and leadership skills. You will work with engineering, architecture, product, delivery and business stakeholders, understanding their needs and translating them into a QAT approach, driven by engineering at its More ❯

huge potential", and we're turning that potential into reality. Our work spans Home Office mission-critical operations, such as transforming Border Security and immigration processes, to revolutionising asylum case management and enhancing Counter-Terrorism capabilities. Imagine developing technology that helps reunite families, creates safer communities, protects vulnerable people, and ensures smoother journeys for the millions travelling to … Office. Our Automation and Innovation portfolio is implementing the Government's Generative AI Framework, turning technological potential into reality. National Scale Impact Our work spans Border Security, Immigration, Asylum case management and Counter-Terrorism operations. Develop technology that reunites families, creates safer communities, protects vulnerable people, and improves UK travel experiences. Public Sector Innovation at Pace We've … be part of the leadership team in the business area. You will provide leadership and guidance to a team of QAT engineers, further developing your own, Test engineering delivery management and leadership skills. You will work with engineering, architecture, product, delivery and business stakeholders, understanding their needs and translating them into a QAT approach, driven by engineering at its More ❯

issues to managing installations, you'll be at the heart of it all. Work alongside a supportive, experienced team : You'll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery. Growth and development opportunities : We are committed to helping you develop your skills and advance your career. You'll learn from a team of … servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong communication skills with the ability More ❯

issues to managing installations, you'll be at the heart of it all. Work alongside a supportive, experienced team : You'll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery. Growth and development opportunities : We are committed to helping you develop your skills and advance your career. You'll learn from a team of … servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong communication skills with the ability More ❯

time & workload resourcefully and take pride in the work you complete, understanding its place in business. Work efficiently across 2 teams providing support to Techedia's client base with Case Management support queries and contribute to the build of middleware solutions. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary … verbal and written communication. Excellent interpersonal skills. Experience in writing logical code components (e.g., Python, C#) is beneficial. Able to work efficiently as part of a team. Understanding of case management systems is beneficial. A dedicated mindset with a long-term career vision in a rewarding culture. Understanding of Object-Oriented Programming, Source/version control (GitHub), project … management tools (Azure, DevOps, Trello, ), relational databases is beneficial. Your Training with Baltic: This apprenticeship provides the skills, qualification, and experience needed to immerse yourself in an exciting, fast-moving industry and become an effective Software Developer. Next Steps: To apply, submit your CV and a cover letter explaining your interest and what you hope to gain from the More ❯

re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations … case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It … yourself within the customer s business journey, you will seek to build partnerships that support mutual success and long-term value. Where you ll add value: + Customer Relationship Management - You ll act as a trusted advisor and strategic point of contact for customers, maintaining long-term relationships to ensure continued value and satisfaction. + Revenue & Retention - Driving revenue More ❯

re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations … case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: "It's so intuitive. It … yourself within the customer's business journey, you will seek to build partnerships that support mutual success and long-term value. Where you'll add value: + Customer Relationship Management - You'll act as a trusted advisor and strategic point of contact for customers, maintaining long-term relationships to ensure continued value and satisfaction. + Revenue & Retention - Driving revenue More ❯

re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations … case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: “It’s so intuitive. It … yourself within the customer’s business journey, you will seek to build partnerships that support mutual success and long-term value. Where you’ll add value: + Customer Relationship Management - You’ll act as a trusted advisor and strategic point of contact for customers, maintaining long-term relationships to ensure continued value and satisfaction.+ Revenue & Retention - Driving revenue growth More ❯

re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations … case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: "It's so intuitive. It … yourself within the customer's business journey, you will seek to build partnerships that support mutual success and long-term value. Where you'll add value: + Customer Relationship Management - You'll act as a trusted advisor and strategic point of contact for customers, maintaining long-term relationships to ensure continued value and satisfaction. + Revenue & Retention - Driving revenue More ❯

integration and testing. Understanding of cloud-based media workflows and IP-based broadcast technologies. Familiarity with monitoring and support tools used in broadcast environments. Experience with defect and test case management tools. Knowledge of usability and accessibility standards. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons More ❯

an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to … leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely More ❯

SentinelOne, N-Able) Key Responsibilities: Administer and maintain core IT infrastructure including on-premise and cloud-based systems (e.g., Microsoft Azure). Support legal applications and systems such as case management, document management, and time recording tools. Monitor system performance, conduct capacity planning, and implement improvements. Ensure infrastructure security and compliance with GDPR and SRA regulations. Manage More ❯

expectations through clear communication and timely support Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets Documenting all activities and resolutions accurately to ensure effective case management Providing additional support to the wider team as needed Performing end-user client machine configuration and support tasks The ideal candidate will be: Minimum 3 years of More ❯

be more productive. Key Responsibilities Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Attend to Case Management related client tickets and answer telephone calls. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather More ❯

Senior Case Management Developer UK-based (99% hybrid working - work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and More ❯

Senior Case Management Developer UK-based (99% hybrid working - work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and More ❯

Senior Case Management Developer UK-based (99% hybrid working - work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and More ❯

Senior Case Management Developer UK-based (99% hybrid working - work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and More ❯

Services team in the UK. This role can sit in Manchester or Remote in England. What your team does: ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their … Case Management System to streamline processes, maximize margin, and provide improved client experiences. In March 2025, Clio, the global leader in cloud-based legal technology, announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees. At ShareDo, Business Solution Architects … ShareDo fits into their broader enterprise architecture, including integrations, data models, and system dependencies. Make recommendations around data and integration architecture that support scalable, maintainable solutions. Product Influence & Change Management Feed client and domain insight into the product roadmap, influencing core features and product strategy. Support adoption and change through mentoring, training, and proactive client engagement - helping ensure solutions More ❯

experienced IT Director to lead and shape their technology function. This senior role will take full ownership of a growing IT team, overseeing the strategic direction, planning, implementation and management of the systems and infrastructure that support legal operations. This includes networks, server and cloud environments as well as legal technology platforms such as case management, document … management and time recording systems. Working closely with senior leadership, the IT Director will align technology initiatives with business needs and lead the firm's digital transformation within a highly regulated environment. Key requirements: Proven Leadership experience in IT infrastructure and operations, preferably within a Microsoft environment. Experience within the legal or professional services sector. Excellent communication and stakeholder … management skills. Experience leading, mentoring and developing IT teams. Ability to manage third party suppliers and technology partnerships. In return, the successful candidate will receive a salary of £95,000 along with bonus and benefits package. To be considered, please apply More ❯

the needs of the clients and the commercial requirements of the firm to include: Adherence to internal and client SLAs and KPIs Assisting with matter set up in the case management system Assisting with MI management and checking for accuracy Liaising with Opponent Solicitors and other Third Parties Referencing and triaging post via a shared email inbox … Other administrative duties, as required Who you are You will: Have practical experience of file management Be IT literate with some Excel skills (formulas, pivot tables, look ups) and comfortable with basic data analysis Have a good telephone manner Be organised and able to prioritise and manage a constantly changing workload Be able to work on own initiative without More ❯

Experience Needed Up to 3 years' experience in defendant litigation (essential) Experience handling fast-track EL/PL claims (preferable) Understanding of litigation in the retail sector (preferable) Strong case management and organisational skills Excellent written and verbal communication abilities Proficient in Microsoft Word and Excel (intermediate level) Able to work under pressure and meet strict deadlines What More ❯

for a Business Support Project Support Assistant . The role will be based within the SEND Project Team and will be assisting with the implementation of a new IT Case Management System. The role will be running through until November 2026. Duties & Responsibilities will include: To support the implementation of the new IT system, including the provision of More ❯