1 to 25 of 118 Customer Experience Jobs in the North of England

Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is £650 - £730 per day (via Umbrella) . The client … financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus ...

Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers … across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads ...

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

Customer Success & Retention Manager/Exec Location DMS Technology & Training Suite (Bolton Wanderers Stadium), DMS Head Office (Egerton, Bolton) and customer sites across the UK. Join a Different Kind of Technology Partner The DMS Digital Group helps schools, Multi Academy Trusts and businesses transform the way they work … deliver complete technology solutions backed by exceptional service and long-term partnerships. As our business continues to grow, we are creating a new Customer Success & Retention Manager role to help strengthen customer relationships, improve customer experience and ensure every customer receives maximum value from their ...

Role: Customer Support Specialist Location: Altrincham fully office based Salary: £26,228 + bonus (up to £1200 per year) + benefits Hours: 37.5 hours per week Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks This is an exciting opportunity for an experienced Customer Support Specialist to join my Altrincham based client. Do you have experience working in a contact centre team speaking to existing customers? Have you experience within billing, tech support & customer excellence? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Customer Support Specialist ...

trading optimisation and operational efficiency, you will play a central role in defining how we use AI and intelligent automation to enhance the customer experience at scale. As we continue to expand internationally, this role will be fundamental in ensuring we deliver a seamless, commercially effective experience … strategy and roadmap to support scalable international growth across the UK and European markets. Define and lead Gear4music’s AI strategy across ecommerce and customer-facing digital experiences. Define and deliver holistic design & UX modernisation across our website estate. Identify and implement scalable AI and automation opportunities that improve ...

IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their … operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation continues … grow by delivering an exceptional customer experience. The Role An opportunity for an experienced Customer Success Manager to join a specialist payroll technology business in a pure implementations and customer experience role. You will lead client onboarding and implementations, ensuring customers experience a smooth, compliant ...

globally. With operations across 18 countries and continued growth across the UK, this is an exciting opportunity to join a business focused on innovation, customer experience, and protecting what matters most. We are currently recruiting for multiple Technical Customer Support Advisors to join our growing Newcastle team. … will support customers with a range of technical and account-related queries, ensuring issues are resolved efficiently and professionally. You will also handle customer complaints, provide updates on ongoing cases, and work closely with internal teams to deliver an outstanding customer experience throughout. Key Responsibilities Deliver high ...

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

Customer Service Specialist Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

play a key role in helping schools successfully adopt new technology. This isn’t a back-office payroll processing role. It’s a customer-facing consultancy role where you’ll guide schools through the implementation of Every’s HR & Payroll software - helping them move from old systems and processes … organised, clear, and manageable. That’s exactly what this role is about. You’ll help schools successfully launch Every’s HR & Payroll platform, improve customer confidence, and create a positive experience from day one. Your work will directly impact customer satisfaction, product adoption, and long-term retention. ...

Customer Analytics Manager £40,000-£50,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Customer Success Manager Manchester or Slough (Hybrid 2 days a week) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will act as a trusted … advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

Customer Insight Analyst Hybrid - Blackburn, Lancashire Salary: up to £55,000 This is an opportunity to join a data-led organisation where customer insight sits at the heart of decision making. The role offers strong exposure to CRM, customer lifecycle strategy, and advanced analytics, with the chance … directly influence customer experience and commercial performance. The Company They are an established, customer-focused business operating across a large network of locations, with a strong emphasis on data-driven growth. The organisation is investing in its analytics capability to better understand customer behaviour and optimise ...

Customer Service Agent - Newcastle Upon Tyne (Onsite) 📍 Newcastle Upon Tyne 📄 6 Month Contract (Inside IR35) ⏰ 37.5 Hours per Week 💰 Overtime: 1.5x Standard Rate | Double Time Available I'm currently recruiting for a Customer Service Agent to join a well-established financial services operation supporting customers with personal loan … account enquiries. This is a fast-paced, customer-focused role where you'll be handling inbound calls, resolving customer queries, maintaining accurate customer records, and delivering a high standard of service while working towards team KPIs and service levels. What we're looking for: Previous Call Centre ...

Microsoft Solutions Specialist Company Overview A leading UK-based provider of secure cloud, connectivity, and managed IT services, supporting a diverse customer base across SMB and mid-market sectors. The organisation delivers end-to-end solutions spanning cloud hosting, cyber security, communications, with a strong focus on customer experience, innovation, and secure adoption of emerging technologies such as AI. Role Overview This role is responsible for owning and growing Microsoft Cloud Solution Provider (CSP) licensing revenue across a portfolio of SMB and mid-market customers. Working closely with sales and customer success teams, the position ...

wants to play a key role in helping schools successfully adopt new technology. This isnt a back-office payroll processing role. Its a customer-facing consultancy role where youll guide schools through the implementation of Everys HR & Payroll software - helping them move from old systems and processes into … process feel organised, clear, and manageable. Thats exactly what this role is about. Youll help schools successfully launch Everys HR & Payroll platform, improve customer confidence, and create a positive experience from day one. Your work will directly impact customer satisfaction, product adoption, and long-term retention. About ...

delivering a CRM programme that drives audience engagement, acquisition, and retention. We are embarking on an exciting journey transitioning from Adobe Campaign to Adobe Experience Platform. The ideal candidate would have knowledge of both these tools or have been on a similar journey and can demonstrate transforming campaigns into … highly personalised, customer lifecycle journeys. The role is a combination of technical capability and strategic thinking as we evolve how we best communicate to our customers. You will play a key role in transforming, executing, and optimising CRM campaigns, ensuring best practice and an exceptional customer experience ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Are you obsessed with optimisation, customer journeys and turning insight into measurable growth? We're looking for a commercially minded CRO Manager to take ownership of our digital conversion strategy … within our fast-paced, dynamic team. This is an opportunity to shape and drive the optimisation roadmap across every customer touchpoint, from paid media and landing pages through to email journeys, mortgage applications, completions and ongoing retention. Working closely with the Head of Digital Marketing, you'll lead ...

ground up. You'll lead a small team while remaining hands-on, owning the development and execution of lifecycle programmes that directly impact customer experience, retention, and revenue. What you'll be doing Own and deliver the end-to-end CRM programme , from strategy through to execution Lead … develop a team of 2 CRM Executives (growing to 3-4) Design and optimise customer lifecycle journeys , including: Onboarding and first purchase Patient recall and retention Repeat purchase and product journeys Build and scale multi-channel CRM campaigns across: Email SMS Direct Mail (Future channels such as WhatsApp) Play ...

Head of Customer Success Location: Manchester Work location: Hybrid Salary: Up to £85k Were looking for an experienced Customer Success leader to shape the future of a growing SaaS business at a pivotal stage of scale. This is an opportunity to lead and evolve a high-performing Customer Success function across onboarding, adoption, enablement and customer care. Youll play a key role in defining how customers experience our platform, ensuring they achieve measurable outcomes while building a team culture centred around accountability, growth and innovation. Youll inherit a strong foundation, but this role is about ...

ground up and hiring a Product Manager to lead one of its core product squads. You’ll join a cross-functional squad responsible for customer-facing digital products used by millions of members across retail, rewards, and ecommerce-style experiences. The business is investing heavily in product, engineering … tooling, and internal capability building, creating a real opportunity to shape product culture, delivery standards, and customer experience from an early stage. The role You’ll own one of the UK product squads end-to-end, partnering closely with the Tech Lead and UX Designer while working directly ...

contact for schools throughout their journey - helping users feel confident, supported, and successful from day one. This role is especially suited to people with experience in areas such as: Payroll HR systems School administration Education software Payroll bureau services Software support Customer onboarding Training or implementation Customer … transition feel smooth, supported, and successful. Youll help schools understand the system, feel confident using it, and get real value from the software. The experience you deliver directly impacts customer satisfaction, long-term relationships, and how successfully schools adopt Every across their teams. About the Team ...

Customer Support Team Lead Competitive + Bonus Remote, UK Permanent full time At IRIS, our customers are at the heart of everything we do. Were now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue … deliver outstanding service. This is a hands on leadership role , combining people management with technical customer support. Youll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues. What youll be doing Leading and supporting a high ...