1 to 25 of 126 Customer Experience Jobs in the North of England

understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame ...

About the Client Our client is an established and fast-growing provider of cloud communications, data insights, and payment solutions, helping organisations deliver exceptional customer interactions at scale. Founded in the mid-2000s, the business designs and delivers secure, scalable, and modern platforms that integrate seamlessly with leading communication … marking a major phase of growth and product evolution, this is an exciting time to join a business that is investing heavily in innovation, customer experience, and next-generation engagement technologies. The culture is collaborative, forward-thinking, and purpose-driven. Skills are recognised, potential is developed, and delivery ...

Customer Success Manager Warrington | £25,000 - £35,000 + £8,000 bonus potential We're looking for a people-first Customer Success Manager to join our team in Warrington . This is a brilliant opportunity for someone who's genuinely customer focused and loves building long-term … before. If you've come from a recruitment, account management, or a client-facing background and you're confident managing stakeholders, understanding customer goals, and delivering a great experience, you could be a great fit. As a Customer Success Manager , you'll support customers ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

across stock availability, cancellations and operational performance. This role works closely with senior stakeholders and focuses on turning data into insights that support margin, customer experience, and cost control. It is a hands-on role with clear commercial impact, rather than reporting for reporting's sake. The Role … Analyse stock levels, movements and availability across the business, identifying risks that could impact sales or customer experience Identify patterns that lead to overstocking, stockouts or operational inefficiencies Own reporting around order cancellations and refunds, identifying root causes such as stock issues, fulfilment delays or system errors Track ...

Company description: ClearCourse Job description: Customer Success Manager Remote role | UK and Ireland | Field-based travel Garage Data Systems is a leading provider of garage management software, supporting independent workshops, repair centres, and automotive networks across the UK and Ireland. Part of the ClearCourse group, GDS is continuing … grow as we expand our customer base and accelerate adoption of our cloud platform and integrated payments solution, Garage Pay. We are now looking for an experienced Customer Success Manager to work closely with existing customers, helping them get maximum value from GDS products while driving retention, adoption ...

through major incidents , ensuring rapid resolution, minimal financial impact, and continuous service improvement. Why This Role Is Critical Ticketing and payment platforms are live, customer-facing systems. When something goes wrong, money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring maximum uptime across … team This is a senior operational leadership role with real accountability and influence. Key Responsibilities Lead the day-to-day operational management of all customer-facing ticketing and payment systems, including: Mobile ticketing apps Smartcards EMV/contactless payments Ticket vending machines Take ownership of major incident management ...

Customer Success Business Partner Manchester, Leeds or Slough (Hybrid 2-3 days in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio . As a CSBP … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

Opportunity Are you a relationship-driven professional with a passion for delivering an exceptional customer experience? Our client is a modern, fast-growing Managed Service Provider (MSP) based in Newcastle. Known for their innovative approach to technology, they are looking for an Account Manager to join their expanding … Customer Experience team. In this role, you won't just be "managing accounts" you will be a trusted partner to your clients, ensuring they get the absolute best out of their technology investments. The Role As an Account Manager, you will oversee the day-to-day delivery ...

clients joining the service! Acting as a first point of contact for your allocated clients, this is NOT your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions within the first 30 days of their contract. … tech savvy - even better! You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role, with a clear progression pathway, within a friendly, supportive team! Day-to-day responsibilities: * Provide an excellent ...

support a high-impact digital transformation programme for our client in Warrington. This role sits at the heart of their sales growth and customer experience strategy and will lead several complex, business-critical initiatives across marketing technology, CRM, e-commerce and billing platforms. This is a hands … Oversight of Magento (or alternative platform) replatforming Managing non-PCI compliance risks and delivery deadlines Streamlining a complex, acquisition-led technology stack E-Billing & Customer Portal Transformation Expansion of e-billing and invoice capabilities API-based integrations Web and customer portal integration (“MyAccount”) Coordination with internal and third ...

environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process … improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre ...

work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue … business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support ...

This is a high-impact position at the centre of the digital roadmap, leading three flagship programmes that are critical to sales growth and customer experience strategy: HubSpot – Sales & Marketing Automation E-commerce Replatform e-Billing Transformation You'll take ownership of multi-workstream delivery , aligning diverse stakeholders … time, within scope, and to a high technical standard . What you'll bring We're looking for a candidate who can demonstrate: Proven experience as a Digital Project Manager , delivering complex, multi-system digital projects end-to-end Strong technical understanding across web, CRM, marketing automation and/ ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

contract. This is a high-impact role at the heart of our digital transformation, leading three critical programmes that underpin our sales growth and customer experience strategy: HubSpot Sales & Marketing Automation E-commerce Replatform e-Billing Transformation If you thrive in complex digital environments, enjoy joining the dots … between data, technology and customer experience and love making things happen wed love to hear from you. What Youll Do As our Digital Marketing Project Manager, youll be the central point of control across multiple systems, teams and delivery partners. You will: Lead and manage integrated project plans ...

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...

Customer Success Manager Strategy/Communication Hybrid (3-4 days onsite) Manchester Are you the kind of Customer Success Manager who enjoys being the glue between customers and product? The person who actually listens, spots patterns, and makes sure feedback turns into action rather than disappearing into … black hole? This is an opportunity to join a small, growing tech business and become their first-ever Customer Success Manager . There is no inherited playbook here. No established process you have to tiptoe around. Youll be setting the standard for how customer success works from ...

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge ...