26 to 40 of 40 Customer Insight Jobs in the North of England

metrics to capture specific user behaviours or events that align with business objectives Data integrity & quality assurance: perform quality checks on collected data for accuracy Delivering key product and customer insights to the business to drive decision-making What do we expect from you? You will bring experience in a Product Analyst or Data Analyst role, with a focus … on delivering real-world value from customer-facing software. You will be analytical and critical in your thinking; rigorous in the quality and accuracy of your work and curious to understand the business that sits in front of the data we manage and transform. You will be comfortable working with stakeholders who may have partially defined requirements and differing More ❯

team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for someone with working knowledge of Microsoft Dynamics 365 Customer Insights - Journeys (Real Time) to support our Dynamics 365 Sales and Marketing systems customers. You'll log, triage and resolve support tickets quickly, keeping the customers informed of progress … Process Flows within Dynamics you'll help design and implement new solutions with the guidance from the technical leads and solution architects. If you can identify, troubleshoot and resolve customer support calls, acting as the 3rd line of support, and when required train end users and produce relevant training material then we want to hear from you! With hybrid More ❯

team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for someone with working knowledge of Microsoft Dynamics 365 Customer Insights - Journeys (Real Time) to support our Dynamics 365 Sales and Marketing systems customers. You'll log, triage and resolve support tickets quickly, keeping the customers informed of progress … Process Flows within Dynamics you'll help design and implement new solutions with the guidance from the technical leads and solution architects. If you can identify, troubleshoot and resolve customer support calls, acting as the 3rd line of support, and when required train end users and produce relevant training material then we want to hear from you! With hybrid More ❯

Customer Support Representative Location: Hybrid-remote in Harrogate, UK Job Type: Full-time 9 - 5 Salary: £28,000–£30,000 per year Are you an excellent communicator who thrives on solving problems and providing outstanding customer support? If you are excited to be part of a forward-thinking company that is rapidly expanding, we’d love to hear … from you. The Role You’ll join our impactful Customer Support team, serving as a primary contact for our UK-based customers. Your initial focus will be on supporting consumers. As you advance in the role, you will take on greater responsibilities, including support for our project partners and B2B clients. This position is an excellent opportunity for individuals … looking to gain experience in the tech industry and build a long-term career in customer success, support operations, or account management. What You’ll Do Provide first-class support to customers via email and phone. Troubleshoot and resolve issues with care, clarity, and professionalism. Collaborate with internal teams to enhance support processes and user experience. Develop and maintain More ❯

initiatives aligned to business goals. Proven track record of leading data-driven transformation, using analytics to unlock measurable business impact, enable data-led decisions, inform product development, and enhance customer insight. Ability to ensure scalable, secure, and reliable data infrastructure that enables lifecycle analytics and supports revenue and growth objectives. Ability to promote a data-first culture by improving … commitment to continuous learning, staying ahead of evolving data technologies and industry trends to maintain best practices and support ongoing improvements. Maintain strategic vision coupled with attention to detail. Customer-focused, with a detailed understanding of relevant legislation and regulation. Adaptable to a constantly changing data and business environment, with the ability to pivot strategies in response to innovative More ❯

Customer Support Representative – French Speaking Location: Hybrid-remote in Harrogate, UK Job Type: Full-time Schedule: 8-hour shift | Day shift | Weekend availability Salary: £28,000–£30,000 per year Are you a great communicator who thrives on solving problems and supporting customers? Are you fluent in both French and English, and excited to be part of a forward … thinking company rapidly expanding within European markets? If so, we’d love to hear from you. The Role You’ll be part of our small but impactful Customer Support team, acting as a key contact for both UK and French-speaking customers. Initially, your focus will be supporting consumers , but as you grow in the role, you’ll take … on more responsibility supporting our project partners and B2B clients. We’re looking for someone who is proactive, thoughtful, and enthusiastic about delivering exceptional customer service. This is a great opportunity for someone who wants to gain experience in the tech industry while building a long-term career in customer success, support operations, or account management. The role More ❯

product positioning. Client Details The company is a medium-sized organisation within the technology sector, known for its innovative approach to delivering cutting-edge solutions. With a focus on customer satisfaction and product excellence, the company fosters a collaborative and forward-thinking environment. Description The key responsibilities for the Product Marketing Manager - IT/Tech Services role will include … Collaborate with cross-functional teams to align marketing efforts with product development. Create and manage marketing campaigns to drive product awareness and sales. Conduct market research to identify trends, customer needs, and opportunities for growth. Craft compelling product messaging and positioning to differentiate offerings in the Technology market. Analyse campaign performance and provide actionable insights to improve outcomes. Support … launching new IT products to UK markets. * Strong understanding of the IT Managed services market. * Strong understanding of product positioning and branding strategies. * Proficiency in analysing market trends and customer insights, and able to translate data into actionable insights. * Excellent communication and collaboration skills. * Ability to manage multiple projects and meet deadlines effectively. * Knowledge of digital marketing tools and More ❯

Analyst Location: Manchester City Centre (hybrid, 3 days per-week onsite) Salary: £50,000 - £60,000 (DoE) Are you a detail-driven Product Analyst who thrives in a collaborative, customer-focused environment? We're working with an award-winning FinTech platform that has been established in the UK market for more than 25 years. You'll be joining a … Translating complex requirements into epics and user stories with clear acceptance criteria. Owning product backlogs, driving sprint goals and working closely with UX and development teams. Using KPIs and customer insights to shape product decisions and measure impact. Supporting business readiness, including process mapping and stakeholder demos. Requirements: Proven experience as a Product or Business Analyst in a digital More ❯

Analyst Location: Manchester City Centre (hybrid, 3 days per-week onsite) Salary: £50,000 - £60,000 (DoE) Are you a detail-driven Product Analyst who thrives in a collaborative, customer-focused environment? We're working with an award-winning FinTech platform that has been established in the UK market for more than 25 years. You'll be joining a … Translating complex requirements into epics and user stories with clear acceptance criteria. Owning product backlogs, driving sprint goals and working closely with UX and development teams. Using KPIs and customer insights to shape product decisions and measure impact. Supporting business readiness, including process mapping and stakeholder demos. Requirements: Proven experience as a Product or Business Analyst in a digital More ❯

not only power our online presence, but also play a major role in our global distribution revenue. From driving SEO and PPC performance to building intuitive, secure, and scalable customer journeys, you'll define and own the roadmap for evolving our website and legacy systems. You'll partner closely with teams across eCommerce, Marketing, UX, Tech and Operations to … deliver sites that are optimised, compliant, and above all, market leading. You'll also lead a multi-functional delivery team, working in an agile, hypothesis-driven way to turn customer insights and business goals into real, measurable results. About you You'll thrive in this role if you: Have strong experience as a Product Owner or Business Analyst in … a digital or eCommerce setting Have led the delivery of product roadmaps that combine performance, stability, and compliance Are passionate about delivering outstanding user experiences through websites Can balance customer-centricity with technical constraints and commercial goals Are confident working with developers, marketers, analysts, and senior leaders alike Have an understanding of web development and platform management Are comfortable More ❯

achievement. Engage in a consultative sales process, leveraging creativity and industry knowledge to drive results. Collaborate with Solution Consultants and internal teams to deliver compelling product demonstrations that address customer challenges. Work closely with marketing to generate leads and create targeted sales campaigns. Maintain up-to-date industry and product knowledge to position yourself as an expert in warehouse … management solutions. Use customer insights and industry trends to contribute to product strategy and development. Knowledge, Skills, and Abilities:- Deep understanding of warehouse operations and logistics (minimum 5 years warehouse experience preferred). Proven experience in Enterprise software sales, ideally WMS, ERP, TMS, or supply chain solutions. Thorough understanding of the customer sales cycle and consultative selling approach. More ❯

start-up who are accelerating the resale and recommerce industry. The company offer an end-to-end solution that combines the ease of modern tech with expert valuation and customer-first service. They are looking for a Product Owner to come in and own their operational funnel, aligning multiple departments and productising internal tools. As the Product Owner you … from end to end. Turn high-level business goals into clear, actionable user stories and deliverables. Manage and continuously refine the product backlog, ensuring it reflects business priorities and customer needs. Define and own the vision and roadmap for key product areas, driving maximum value and impact. Collaborate with stakeholders to review existing processes, uncover improvement opportunities, and shape … solutions that align with strategic objectives. Prioritise initiatives and features to maintain strong alignment with the overarching product strategy. Leverage analytics tools and customer insights to pinpoint areas for growth, optimisation, and innovation. Support the helpdesk team by assisting with incident triage and providing timely updates on product-related issues. Act as a key point of contact for the More ❯

Solution Design: Provide customers with deep technical expertise in Generative AI and Machine Learning technologies, designing innovative solutions that help them meet strategic business objectives using AWS products 2. Customer Advisory: Act as a trusted advisor to line of business, AI, Data, and C-suite leaders, translating complex technical concepts into business value and guiding their AI transformation journey … and validate proposed solutions 4. Thought Leadership: Share best practices through AWS blogs, whitepapers, reference architectures, and helping to educate the broader technical community 5. Product Feedback & Innovation: Gather customer insights to inform AWS product teams about market needs and opportunities, contributing to the evolution of AWS GenAI/ML services based on real-world implementation experience 6. External … design/implementation/consulting experience for specific technology domain areas like (e.g. software development, cloud computing, systems engineering, infrastructure, security, data & analytics) experience - 3+ years management of technical, customer facing resources - 3+ years of years of experience in a Data & AI related field - 3+ years of experience in design/implementation/consulting for Machine Learning/AI More ❯

Solution Design: Provide customers with deep technical expertise in Generative AI and Machine Learning technologies, designing innovative solutions that help them meet strategic business objectives using AWS products 2. Customer Advisory: Act as a trusted advisor to line of business, AI, Data, and C-suite leaders, translating complex technical concepts into business value and guiding their AI transformation journey … and validate proposed solutions 4. Thought Leadership: Share best practices through AWS blogs, whitepapers, reference architectures, and helping to educate the broader technical community 5. Product Feedback & Innovation: Gather customer insights to inform AWS product teams about market needs and opportunities, contributing to the evolution of AWS GenAI/ML services based on real-world implementation experience 6. External … design/implementation/consulting experience for specific technology domain areas like (e.g. software development, cloud computing, systems engineering, infrastructure, security, data & analytics) experience - 3+ years management of technical, customer facing resources - 3+ years of years of experience in a Data & AI related field - 3+ years of experience in design/implementation/consulting for Machine Learning/AI More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the future … is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles More ❯