26 to 50 of 113 Customer Insight Jobs in the North of England

continuing to expand. As the business grows, they are looking for an Online Reputation Coordinator to take ownership of their online reputation, customer feedback and employer brand across a wide range of review platforms and social channels. This is far more than a social media or review management role … with challenging customers and sensitive situations. Day to Day You'll become the central point of contact for the organisation's online reputation, ensuring customer and colleague feedback is not only responded to professionally, but used as a genuine tool for business improvement . Your responsibilities will include: Monitoring ...

will learn how products are created, prioritised, launched and improved through three placements over two years, working with cross-functional teams to turn customer insight into innovative offerings. The scheme develops skills in product management, customer insight, data analytics and partnering with external stakeholders, while providing ...

here — and if the work stops feeling good, we take that seriously. The Product tribe shapes what we build and why. Product teams turn customer insight and research into clear product direction, fast experiments and polished, useful experiences. The tribe is about answering the tough questions — what … whom, and how we measure success. What you’ll be doing own difficult, ambiguous product growth problems and turn incomplete information into measurable customer and commercial outcomes. identify where growth is constrained across acquisition, activation, adoption, retention, expansion, monetisation, pricing, packaging, positioning, or market share. define target outcomes, leading ...

Digital Analytics & Insights Manager - Bradford Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Bradford. This role is hybrid working, ideally … days in the office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment Hands-on experience with ...

OneAdvanced as a trusted transformation partner across the Community Health market. What You Will Do You will develop a deep understanding of regional priorities, customer strategies and the evolving NHS landscape, using this insight to shape regional growth plans, influence customer strategy and identify opportunities across both … existing customers and new organisations. Working at executive level, you will align OneAdvanced's capabilities with customer priorities, creating long-term partnerships that deliver measurable outcomes for both customers and the business. Working collaboratively with Account Managers, Product, Marketing, Professional Services and Support, you will provide strategic commercial leadership ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

Senior Digital Analyst - Bradford Senior Digital Analyst with excellent e-commerce retail/B2C customer digital analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally 2 - 3 days … office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with web analytics tools such ...

client is an ambitious D2C challenger brand with a highly engaged customer community and a proven track record of customer acquisition. As the business moves into its next phase of growth, the opportunity now centres on what happens after the first purchase: increasing retention, frequency, loyalty, and long … term customer value. With subscriptions currently accounting for around 10% of revenue, an established loyalty scheme and a mobile app used heavily by loyal customers, there is genuine scope to build a much stronger recurring revenue engine. The CRM Retention Manager will own and shape the wider ...

Head of Product, you are the voice, validator and external face of QUOODA. Engineering owns what gets built and why; you bring the customer and commercial judgement they need to make those decisions well, and you are accountable for ensuring the product meets the bar before it reaches customers. … your closest working relationships are with the CTO and Director of Engineering: you keep them unblocked, informed and well-connected to the commercial and customer context they need. You are the product's spokesperson externally to customers, to sales and new business, and to customer success ...

Role – Customer Communications Manager Location – Leeds Duration - 12 month FTC Salary - circa £45.000 In this role, you'll lead the communication strategy for Green Flag, ensuring our customer communications are clear, consistent and aligned to both business objectives and customer needs. You'll oversee communications across channels … with our products while meeting Consumer Duty requirements. A bit about the job: Working closely with product, business and engineering teams, you'll translate customer and business requirements into effective communication solutions, ensuring successful delivery and a seamless customer experience. You'll also lead the Rescue Customer ...

detective and an architect digging into data to find inefficiencies and design and implement scalable, tech forward solutions to elevate our customer experience.The Opportunity:Own the data behind our support operation, using customer contact trends and insights to identify patterns, opportunities and areas for improvement.Analyse how our teams … work to identify bottlenecks, improve efficiency and make better use of resources.Turn data and customer insight into practical process improvements that balance efficiency and cost savings with a great customer experience.Explore and implement AI, automation and new technology to help our support teams work smarter, while influencing ...

detective and an architect digging into data to find inefficiencies and design and implement scalable, tech forward solutions to elevate our customer experience. The Opportunity: Own the data behind our support operation, using customer contact trends and insights to identify patterns, opportunities and areas for improvement. Analyse … teams work to identify bottlenecks, improve efficiency and make better use of resources. Turn data and customer insight into practical process improvements that balance efficiency and cost savings with a great customer experience. Explore and implement AI, automation and new technology to help our support teams work ...

reusable platform capabilities that help Sage products respond to changing tax, compliance and regulatory obligations across multiple countries and markets. Our services power critical customer journeys across Sage's ecosystem and enable faster, more consistent delivery of regulatory change.As Product Manager for Regulatory Reporting & Filing, you will … critical set of platform services that support periodic tax reporting and filing obligations. You will work at the intersection of tax regulation, customer needs and engineering delivery, helping Sage customers meet statutory reporting obligations accurately and efficiently.This role is suited to an experienced Product Manager who is a proactive ...

reusable platform capabilities that help Sage products respond to changing tax, compliance and regulatory obligations across multiple countries and markets. Our services power critical customer journeys across Sage's ecosystem and enable faster, more consistent delivery of regulatory change. As Product Manager for Regulatory Reporting & Filing, you will … critical set of platform services that support periodic tax reporting and filing obligations. You will work at the intersection of tax regulation, customer needs and engineering delivery, helping Sage customers meet statutory reporting obligations accurately and efficiently. This role is suited to an experienced Product Manager ...

Senior UX Designer, you will combine strategic UX thinking with hands-on design craft, leading the end-to-end experience from research and insight through user flows, wireframes,prototypesand high-fidelity UI. You will help define global UX principles while ensuring experiences are grounded in customer needs, businessobjectivesand … experimentationand data. This is an opportunity to help set the UX standard for a growing global ecommerce business whileremainingclose to the craft and measurable customer experience. RESPONSIBILITIES UX Design & Delivery Lead the end-to-end UX design process, from discovery and research through user flows, wireframes, prototypes, high-fidelityUIand ...

platform capabilities that help our client products respond to changing tax, compliance and regulatory obligations across multiple countries and markets. Our services power critical customer journeys across our client's ecosystem and enable faster, more consistent delivery of regulatory change. As Product Manager for Digital and Real Time … platform services that support real-time and near real-time tax reporting obligations. You will work at the intersection of tax regulation, customer needs and engineering delivery, translating evolving regulatory requirements into clear product direction, prioritised roadmaps and scalable services. This role is suited to an experienced Product Manager ...

create the conditions for consistent sales performance. That means setting clear expectations, coaching the team, improving pipeline quality, holding people accountable and making sure customer conversations are focused on value, not features. You will work closely with BDMs and BDRs to strengthen prospecting, qualification, discovery, value selling, negotiation … close planning. You will also work with Marketing, Customer Success, Product, Revenue Operations and other commercial teams to improve sales execution and customer engagement. This role suits a sales leader who enjoys being close to the detail: pipeline reviews, opportunity inspection, coaching conversations, call feedback, performance routines ...

find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ). We're looking for a motivated, customer-focused CRM Adviser to join our Life Services Marketing team at Co-op during an exciting period of growth and investment in new technology. … Customer Relationship Management) plays an important role in helping us deliver personalised communications and experiences across our Insurance, Funeralcare and Legal Services businesses, supporting customers through some of life's most important moments. Why this job matters The right communication at the right time can make a real difference. ...

role will help provide the glue that empowers the business to capitalise on the wide range of data assets and drive value from the insight we extract. We develop advanced and actionable data-driven insight to increase the efficiency of our whole organisation, increase customer lifetime value … improve customer experience, and open new business opportunities. You'll play a key role in shaping and enhancing our data platform, working across projects ranging from integrations with client systems and third parties through to the continuous enhancement of our data lakehouse, enabling both batch and streaming data capabilities. ...

Company They are a well-established consumer-focused organisation undergoing a significant data and AI transformation. With strong investment in technology, analytics, and customer insight capabilities, they are building a modern Data Science function focused on delivering measurable business value. The team is moving beyond ad hoc analytics … will work closely with Data Science leadership, engineers, analysts, and business stakeholders to develop and deploy machine learning solutions across a range of customer and commercial use cases. Responsibilities include: Building, validating, and deploying predictive and machine learning models Developing customer segmentation and customer lifetime value models ...

running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering … each product: the problems they solve, the outcomes they deliver, and the measures that prove it. Maintain a single prioritised roadmap that balances customer demand, commercial opportunity, SOC operationalneedand technical debt. Own the product backlog in Azure DevOps, writing clear epics, features, userstoriesand acceptance criteria that engineering ...

customers to help them maximise the value of their investment while identifying opportunities to grow their partnership with us. Rather than focusing on new customer acquisition, you'll drive revenue through strategic account expansion, cross-sell, upsell and multi-product adoption. How you will spend your time … including through business reviews, briefings and industry events, that give you visibility into customers' long-term priorities. Develop account plans that grow product adoption, customer value and ARR. Partner with Customer Success across the customer lifecycle, from onboarding through renewal and growth. Work cross-functionally with Product ...

About the role: PwC helps organisations achieve sustainable growth by combining strategy, customer insight, technology, and AI to create value for customers, employees, partners, and shareholders. Within the CLT Consulting team, you will work with leading consumer goods businesses to deliver commercial transformation programmes that drive growth, improve … customer experience, enhance operational efficiency, and embed AI-enabled ways of working. This role plays a key part in shaping and enhancing PwC’s AI proposition in the Consumer Goods and front-office consulting market, developing innovative offerings and accelerating AI adoption across clients and the firm. ...

from research and ideas through to final delivery Create wireframes, prototypes and UI designs using Figma Carry out user research and usability testing Use customer feedback and data to improve products Work closely with Product and Engineering teams Help shape product roadmaps and new features Make sure designs … easy to use Contribute to and improve our design system Support and mentor other designers Explore how AI can be used to improve the customer experience What we're looking for Strong experience as a Product Designer/UX Designer Excellent UI and visual design skills Strong experience with ...

customers discover, engage with and buy from Croda.You will play a pivotal role in shaping our digital ecosystem, drivinginnovation and helping us create seamless, customer-centric experiences thatsupport business growth. Who We’re Looking For: Strong B2B eCommerce experience, leading digital experience and customer engagement strategies within complex … organisations A deep understanding of user experience, customer journeys, digital marketing and content effectiveness Experience developing digital roadmaps and translating vision into actionable initiatives The ability to influence senior stakeholders and build alignment across diverse teams Knowledge of website technologies, CMS platforms and digital ecosystems Experience using data ...