systems. Now entering their next phase of growth, they’re seeking a technically fluent leader to build and scale a world-class support function—one that not only solves customer problems but helps shape the product itself. Role Highlights Build and lead a technically skilled support team serving enterprise clients across cloud and edge environments Own and evolve incident … It £75,000 - £100,000 + equity in a high-potential AI scale-up Collaborate with world-class engineers and product minds Influence product and platform direction with real customer insights Flexible, purpose-led working culture where innovation thrives If you're a tech-savvy leader who thrives at the intersection of infrastructure, customer success, and AI innovation More ❯
Customer Support Manager Location: Manchester Salary: £35,000–£45,000 Type: Permanent/Full-Time A fast-growing software house is seeking a hands-on and proactive Customer Support Manager to lead a small, high-performing team. This is a people-first environment with a product-led culture, offering a fantastic opportunity to shape how exceptional support is … delivered to thousands of app users. You’ll be actively involved in customer communications via Freshdesk, live chat and phone—while mentoring others, improving support processes, and using customerinsight to influence product development and innovation. Key Responsibilities Lead and support the Customer Support team to deliver consistent, high-quality service Handle tickets and customer … of new releases, supporting smooth rollouts and backlog management Track KPIs and drive continual improvements in process, quality and team performance What We’re Looking For 5+ years in customer support leadership, ideally within software or service desk environments A proactive, solutions-driven approach and strong technical troubleshooting ability Outstanding communication and coaching skills Familiarity with Freshdesk, Shopify, Aircall More ❯
Join System Cs evolution in healthcare technology as we lead the way in digital transformation and AI integration. Were looking for a proactive and technically-minded Customer Success Specialist to play a vital role in helping our customers adopt and gain value from our AI-powered solutions. At System C, we develop and deliver digital solutions that make a … AI. Youll be at the heart of our upgrade lifecycle, working closely with internal teams and clients to ensure changes are delivered smoothly and value is maximised. As a Customer Success Specialist, youll act as a trusted advisor and advocate for our clients. You'll guide them through upgrade cycles, facilitate seamless onboarding of AI capabilities, and ensure that … each touchpoint delivers measurable value. Your ability to bridge the gap between customer needs and technical solutions will be key to the successful adoption of AI across our customer base. Key Responsibilities: Lead and coordinate software upgrades and AI feature rollouts, ensuring minimal disruption and maximum value for customers. Partner with Product and Data teams to align deployment More ❯
