1 to 25 of 54 Customer Retention Jobs in the North of England

build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. … looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won’t be line managing ...

Customer Success Manager is responsible for driving customer value realisation, retention and expansion within Celeritys growth segment customer base. You will own the customer lifecycle from onboarding through to advocacy, building and maintaining strong relationships that secure renewals, generate expansion opportunity and make … positive impact on Net Revenue Retention (NRR) and our Net Promoter Score (NPS). Working closely with the Head of Customer Success, Sales, Account Mangement, Marketing, Technical and Delivery teams, you will manage a portfolio of 50-75 growth segment customers, ensuring they realise value from their ...

Customer Service & Sales Associate (Italian Market) Hybrid Working Salary: £28,000 -£40,000 Our client is looking for a passionate and commercially minded Customer Service & Sales Associate to join their growing team. This is a fantastic opportunity for someone who thrives on building customer relationships, delivering exceptional … supporting customers throughout their entire journey, from initial enquiry and onboarding through to retention and upselling opportunities. The Opportunity As a Customer Service & Sales Associate, you'll play a key role in delivering a first-class customer experience while achieving regional sales targets. You'll work ...

Hybrid – Manchester HQ (1-2 days per week in the office) We’re looking for a Customer & Product Marketing Specialist to join our world-class Marketing team. What we do Vypr is a Manchester HQ’d Private Equity/Venture Capital-backed SaaS business. Our market-leading product intelligence … will do This is a strategic seat, and it’s been designed that way deliberately. The role owns our relationship with our existing customer base hand-in-hand with our Customer team — where the majority of our revenue comes from. You’ll build and run the annual customer ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention … Management. Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity. Manage, coach, and set high performance standards for the customer success team. Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability. About you: Proven background in contract ...

throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, help to choose … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, help to choose … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

Customer Success Manager Warrington (Hybrid 3 days office/2 days home) Travel to London once per month (fully expensed) Competitive Basis Salary (DOE) + Benefits Join one of No.1 Great Places to Work Talos360 is one of the UK's leading HR technology providers, helping organisations attract, hire … experiencing significant growth and now support over 900 organisations across the UK. Due to continued expansion, we are looking for a Customer Success Manager to join our growing team. This role will play a key part in supporting and developing customers using Talos Perform, our performance management platform, while ...

growing fast. Manchester or Slough (Hybrid 2 days a week in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will act as a trusted … advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within ...

assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the role: We're looking for an experienced Senior Customer Service Advisor to join our Commercial team in Doncaster reporting to the Head of Customer Service. In this key role, you will … bridge between customers purchasing via our e-commerce site and our internal operations. You will be responsible for handling complex order inquiries and escalated customer concerns, while driving process improvements. You will also support the wider team with e-commerce process training and adherence to ensure a consistently positive ...

Account Manager – Techtelligence We’re looking for a commercially minded, proactive and customer‐focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value … discounts + more What You’ll Be Doing Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process ...

45k+ in your first year and progress quickly? We're working with an established technology business that offers a proven SaaS product, an impressive customer base and genuine career progression . Already trusted by 23,000+ businesses globally , with 340,000+ vehicles tracked and a 98% customer retention … will include: Making 75+ outbound calls per day Prospecting through phone, email and other channels Speaking with business owners and senior decision-makers Understanding customer challenges and identifying opportunities Qualifying prospects and booking product demonstrations Building and managing your own pipeline Working towards individual and team targets ...

45k+ in your first year and progress quickly? We're working with an established technology business that offers a proven SaaS product, an impressive customer base and genuine career progression . Already trusted by 23,000+ businesses globally , with 340,000+ vehicles tracked and a 98% customer retention … will include: Making 75+ outbound calls per day Prospecting through phone, email and other channels Speaking with business owners and senior decision-makers Understanding customer challenges and identifying opportunities Qualifying prospects and booking product demonstrations Building and managing your own pipeline Working towards individual and team targets ...

ambitious Account Manager - Software Solutions to join our growing Software Solutions division. This is an exciting opportunity to work with an established customer base, helpingorganisationsmaximisethe value of their software investments while driving account growth,renewalsand recurring revenue. You'llbe the trusted advisor to your customers, working closely with … Manage and develop relationships with an established portfolio of customers. - Act as the primary point of contact for key software solution accounts. - Conduct regular customer reviews andsuccessplanning sessions. -Identifyopportunities to upsell and cross-selladditionalsoftware, securityproductsand services. - Manage contract renewals and commercial negotiations. - Build and execute account growth plans that ...

developing a team of Business Development Managers and Account Managers. You will create and execute sales strategies that drive new business acquisition, maximise customer retention, and increase revenue from existing clients. Working closely with the leadership team, marketing, technical consultants, and service delivery teams, you will play … growth opportunities. Build and maintain a strong sales pipeline across the team. Ensure accurate forecasting and reporting of sales performance. Account Management Oversee strategic customer relationships and key accounts. Support Account Managers in identifying cross-sell and upsell opportunities. Drive customer retention and long-term contract ...

time | Permanent About the opportunity Via is partnering with a growing technology and digital services business to recruit an Account Manager for its SMB customer team in Manchester. You'll take ownership of a portfolio of around 100 small and medium-sized business customers , building strong relationships, retaining accounts … performance targets. What you'll be doing Manage and grow a portfolio of around 100 SMB customers Build long-term relationships with key customer contacts and decision-makers Understand each customer's business, priorities and commercial needs Identify opportunities to upsell and cross-sell additional products and services ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

mission to make the world's best cloud and digital services available to all. We're a team of technology specialists, problem-solvers and customer champions who believe every organisation should have access to the people, technology and expertise needed to achieve their ambitions. That's why thousands … manage a portfolio of around 100 Small and Medium Business customers, building long-term relationships that drive retention, growth and exceptional customer experience. You'll become a trusted advisor to your customers, understanding their goals, challenges and priorities while helping them identify technology solutions that deliver real ...

environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role… We’re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes … beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions. You will own customer success end-to-end, helping customers unlock ...