1 to 25 of 34 Customer Retention Jobs in the North of England

really quickly. Responsibilities will include: Managing and developing the daily operations of the ecommerce site (Shopify) Support with the delivery of product launches, campaigns and site updates Review the customer journey and make recommendations to improve AOV, customer retention and conversion rates Take the lead on website merchandising and SEO best practices Implement new integrations designed More ❯

Company description: Exertis UK Job description: Are you a driven and customer-focused professional with a passion for AV technology? Were looking for an Account Manager to join our dynamic AV team in a leading IT distribution business. In this role, youll be responsible for managing and growing relationships with key clients, driving sales, and ensuring top-tier service … business opportunities and drive revenue growth Provide expert advice on AV solutions, helping clients find the right products Work closely with internal teams to ensure smooth order processing and customer satisfaction Keep up to date with industry trends and product developments Deliver excellent account management, ensuring high levels of customer retention Why Join Exertis? At Exertis More ❯

a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention. Client Details The employer is a well-established medium-sized organisation within the Technology & Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus … on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and support teams to ensure … seamless service delivery. Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for upselling or cross-selling additional services. Stay updated on industry trends and company offerings to provide informed advice More ❯

a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention. Client Details The employer is a well-established medium-sized organisation within the Technology & Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus … on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and support teams to ensure … seamless service delivery. Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for upselling or cross-selling additional services. Stay updated on industry trends and company offerings to provide informed advice More ❯

Understand tracking requirements via Google Tag Manager and support configuration. Work with technical teams on dataLayer specifications for custom tracking. Ensure tracking and reporting align with client KPIs. Client Retention Build strong relationships with clients. Take a senior role in managing Paid accounts. Implement strategies to meet KPIs and objectives. Support the team in resolving client issues. Authority More ❯

This hands-on role will see you take ownership of daily trading performance across the website, email, SMS, and app playing a key role in delivering revenue growth, increasing customer retention, and improving onsite performance. You'll join a dynamic team at a company that develops and sells Cosmetics products direct to consumers. Working closely with the More ❯

new business opportunities to drive profitable growth within the sector Implement national sales strategies at a local level to achieve performance targets Deliver KPIs including volume, revenue, gross margin, customer retention, and re-contracting Develop long-term relationships with key customers and internal stakeholders to maximise opportunities Proactively manage your sales pipeline including prospecting, renewals, and pricing More ❯

value to clients A self-starter who thrives in a fast-paced, autonomous environment What You’ll Be Doing Own the full commercial lifecycle – from new business to client retention and account growth Personally lead and close high-impact opportunities while building the team around you Design and implement scalable sales and account management processes Recruit, develop and More ❯

them. What sets this role apart is the blend of vision and execution. There's strategy to shape, but also sleeves to roll up. Financial performance, team culture, client retention, innovation - it all comes under your wing. To thrive here, you don't need to come from a specific industry background. What matters most is your ability to More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a high … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and More ❯

As a Retention's Agent in the Technology & Telecoms industry, you will play a vital role in maintaining strong customer relationships and ensuring client satisfaction. This position, based in Salford, requires a focus on providing tailored solutions to retain customers and enhance their experience. Client Details This opportunity is with a medium-sized company in the Technology … Telecoms sector, known for delivering innovative solutions and exceptional customer service. The organisation values efficiency and is committed to maintaining its reputation for excellence in the Salford area. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively … with the sales and support teams to ensure seamless service delivery. Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for up-selling or cross-selling additional services. Stay updated on More ❯

Job Description Radius is seeking an experienced Marketing Manager to join our telematics business unit marketing team. In the role, you will focus on multichannel marketing programmes to drive customer acquisition, engagement, and retention. The role will report into the Head of Marketing – Telematics and will involve working closely with marketing colleagues both in the UK and worldwide. Your … responsibilities will include: Creating and delivering strategies to improve customer acquisition, retention, and overall engagement Developing and delivering a calendar of multichannel marketing campaigns, including targeted outbound campaigns Identifying and delivering tools, channels, and materials to support sales Creating and managing content to support sales and customer engagement Using data and analytics to track, optimise, and More ❯

enthusiastic and detail-oriented Account Manager to join our team in Crewe, United Kingdom. As an Account Manager at our organization, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention. Oversee customer growth, training, and development of best practices to drive business value … and return on investment Analise and explore data from various CRM systems to understand the drivers behind customer account closures Serve as the primary point of contact for assigned accounts, providing excellent customer service and support Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels Identify and mitigate churn risks through … proactive outreach campaigns Recognize and capitalize on upsell opportunities when applicable Collaborate with internal teams to ensure customer needs are met efficiently What do we expect of you? Proactive team player with innovative ideas to inspire client loyalty and adoption Strong interpersonal skills and experience initiating and building positive relationships Commercial acumen with good track record of similar roles More ❯

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming … customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational … change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record More ❯

of a dynamic and results-oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to begin or develop their sales career within the IT sector. … The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will work within Bytes' Mid-Market Sales organisation (defined as organisations up to … employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strongvendor relationships. This role will collaborate across other sales roles such as Sales Support, Technical Sales, Solutions Specialists as well as functional teams such as accounts, support and operations. More ❯

technology and telecoms industry by engaging potential clients and promoting tailored solutions. Based in Manchester, this role requires a proactive individual with a passion for achieving targets and building customer relationships. Client Details This opportunity is with a medium-sized organisation within the technology and telecoms sector, known for delivering innovative solutions and exceptional service. The company operates in … offering a supportive structure for its employees. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and support teams to ensure seamless service delivery. Maintain accurate records of customer interactions and feedback within the … CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for upselling or cross-selling additional services. Stay updated on industry trends and company offerings to provide informed advice to customers. Profile A successful Telesales Executive should have: Previous experience in a customer More ❯

technology and telecoms industry by engaging potential clients and promoting tailored solutions. Based in Manchester, this role requires a proactive individual with a passion for achieving targets and building customer relationships. Client Details This opportunity is with a medium-sized organisation within the technology and telecoms sector, known for delivering innovative solutions and exceptional service. The company operates in … offering a supportive structure for its employees. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and support teams to ensure seamless service delivery. Maintain accurate records of customer interactions and feedback within the … CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for upselling or cross-selling additional services. Stay updated on industry trends and company offerings to provide informed advice to customers. Profile A successful Telesales Executive should have: Previous experience in a customer More ❯

a supportive structure for its employees. Job Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and support teams to ensure seamless service delivery. Maintain accurate records of customer interactions and feedback within the … CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for upselling or cross-selling additional services. Stay updated on industry trends and company offerings to provide informed advice to customers. The Successful Applicant A successful Telesales Executive should have: Previous experience in … a customer-facing or sales-related role. Excellent verbal and written communication skills. A customer-focused mindset with the ability to build rapport quickly. Strong problem-solving skills and a proactive approach to addressing customer issues. Familiarity with CRM systems and basic computer skills. An ability to work well in a fast-paced environment and meet targets. More ❯

value crypto players across multiple regions. Youll be responsible for developing and nurturing relationships, identifying opportunities to boost lifetime value, and delivering tailored campaigns and rewards to ensure elite customer satisfaction and retention. What's on offer: Competitive Salary + Performance-Based Bonuses Remote Working Opportunity to Shape the VIP department Key responsibilities of theHead of VIP Crypto Player … with top-tier customers, ensuring high engagement and satisfaction levels. VIP Program Strategy & Execution Design and optimise the VIP experience from onboarding to personalised promotions, exclusive events, and retention initiatives. Data-Driven Personalisation Use player data and behavioural analytics to segment users, track activity, and anticipate needs delivering relevant, real-time value. Issue Resolution & Support Act as the … quickly and professionally. Collaboration Work closely with product, marketing, operations, and support teams to align on VIP goals, campaigns, and service improvements. Reporting & KPIs Track key metrics including retention rate, lifetime value (LTV), average revenue per user (ARPU), churn. Skills and capabilities of theHead of VIP Crypto Ability to set up a VIP department from scratch for Crypto More ❯

the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely … ongoing use of the platform Identifying opportunities to upsell or enhance the use of the product based on client goals Working cross-functionally with internal teams to deliver tailored customer solutions Helping to solve client queries and proactively improve customer satisfaction and retention About You: The ideal candidate will be fluent in German and bring a … and a keen interest in helping clients succeed with digital tools. Profile: Fluency in both German and English, written and spoken, is essential for the role Previous experience in Customer Success, Account Management, SaaS or Technical Support A strong communicator with the confidence to lead client calls and product demonstrations Technically minded, with the ability to quickly understand and More ❯

the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely … ongoing use of the platform Identifying opportunities to upsell or enhance the use of the product based on client goals Working cross-functionally with internal teams to deliver tailored customer solutions Helping to solve client queries and proactively improve customer satisfaction and retention About You: The ideal candidate will be fluent in German and bring a … and a keen interest in helping clients succeed with digital tools. Profile: Fluency in both German and English, written and spoken, is essential for the role Previous experience in Customer Success, Account Management, SaaS or Technical Support A strong communicator with the confidence to lead client calls and product demonstrations Technically minded, with the ability to quickly understand and More ❯

Desk-Based Account Manager Industry: IT Managed Services Location: Manchester (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a range … opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred). * Strong relationship-building skills and a customer-first mindset. * Excellent communication skills, both written and verbal. More ❯

the following: • Successful project delivery • Plan and direct the overall project of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed … reporting across the Delivery and Cloud Services Group functions to internal and external parties. • Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management • Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. • Creating and retaining customer engagement throughout the whole project … wider picture and consider consequences. • Ability to estimate and forecast progress accurately. • Ability to translate ideas and solutions to clear tasks and models. • Experience in working across the full customer engagement lifecycle. • Ability to identify and manage risk, dependencies and constraints. Knowledge • Proven experience of systems integration and implementation projects • Experience of public/private Cloud technologies and associated More ❯

the following: • Successful project delivery • Plan and direct the overall project of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed … reporting across the Delivery and Cloud Services Group functions to internal and external parties. • Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management • Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. • Creating and retaining customer engagement throughout the whole project … wider picture and consider consequences. • Ability to estimate and forecast progress accurately. • Ability to translate ideas and solutions to clear tasks and models. • Experience in working across the full customer engagement lifecycle. • Ability to identify and manage risk, dependencies and constraints. Knowledge • Proven experience of systems integration and implementation projects • Experience of public/private Cloud technologies and associated More ❯

extending our experimentation platform to provide fully dynamic, user specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/… availability. We serve billions of requests per week with double digit millisecond response times. Reliability, scalability, and cryptographic agility is critical to us! Subscription Services Responsible for supporting new customer signup and retention flows, billing services and payment integrations. The Subscription team supports high traffic API services that provide the source of truth for all products, subscriptions More ❯