17 of 17 Customer Retention Jobs in the North of England

Customer Service Advisor/Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor/Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial … youve also worked in the following roles, wed also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship ...

Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers … across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

growth of our digital business. Taking ownership of our Shopify websites and digital channels, you will be responsible for driving traffic, conversion, customer retention and online revenue growth across our brands. Working closely with the Managing Director and Operations Director, you will help improve customer experience … websites. Drive the growth and performance of our online sales channels, identifying new opportunities to increase revenue and market share. Improve conversion rates, merchandising, customer journeys and average order value. Own customer retention initiatives including email marketing and lifecycle communications. Internally lead or manage external ...

Manchester office, with an expected working pattern of 2 days per week in the office and 3 days working from home . Travel to customer sites, partner meetings, and industry events will form part of the role. The position offers an excellent opportunity for a driven sales professional … enjoys both winning new business and developing existing customer relationships. The role is split approximately 60% new business development and 40% account management , requiring a consultative approach to identifying customer challenges and delivering tailored technology solutions that create long-term value. Working closely with technical, delivery, and leadership ...

increase account value and enhance customer outcomes. Success in this role will be measured against key commercial and service-driven KPIs, including: Client Retention Rate Account Growth Net Revenue Retention Customer Satisfaction Score (CSAT) Customer Lifetime Value (CLV) Key Responsibilities: Client Relationship Management … sales and technical teams to scope solutions Deliver proposals, pricing, and commercial negotiations Drive consistent revenue growth within assigned accounts Retention & Customer Success: Proactively manage renewal cycles to maximise retention Identify at-risk accounts and implement recovery plans Ensure smooth onboarding and ongoing client engagement ...

required Key Targets/KPIs Monthly new contract sales Recurring Monthly Revenue (RMR) growth Number of new contracts secured Quote-to-order conversion rate Customer retention within the region Required Experience Field-based sales experience within the fire & security industry Proven success selling service or maintenance contracts … Supportive, collaborative team culture Success Profile Builds a strong, active pipeline quickly Regularly secures competitor contract takeovers Delivers consistent monthly RMR growth Maintains exceptional customer retention across the region Equal Opportunities Statement As an equal opportunities employer, RangerFS is committed to the equal treatment of all current ...

Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting … partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: Analysing customer behaviour, retention, churn, and lifecycle performance. Partnering with Product, Growth, CRM, Commercial, and Trading team. Translating ambiguous business challenges into structured analytical ...

Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting … partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: Analysing customer behaviour, retention, churn, and lifecycle performance. Partnering with Product, Growth, CRM, Commercial, and Trading team. Translating ambiguous business challenges into structured analytical ...

division, working primarily within Fluid Management. This is an excellent opportunity for someone at the early stages of their career to step into a customer facing sales role as well as an opportunity to gain some hands on experience working alongside our Fluid Management Technicians. Full training will … improve performance, efficiency and reliability through tailored fluid management and lubrication solutions. You'll gain exposure not only to technical operations, but also to customer relationship management and business development activities. Whilst prior industry experience would be advantageous, it is not essential - we are looking for the right attitude ...

ground up. You'll lead a small team while remaining hands-on, owning the development and execution of lifecycle programmes that directly impact customer experience, retention, and revenue. What you'll be doing Own and deliver the end-to-end CRM programme , from strategy through to execution … Lead and develop a team of 2 CRM Executives (growing to 3-4) Design and optimise customer lifecycle journeys , including: Onboarding and first purchase Patient recall and retention Repeat purchase and product journeys Build and scale multi-channel CRM campaigns across: Email SMS Direct Mail (Future channels ...

from independent operators to major brands including Tesco, ASDA, YO! Sushi, Radisson Hotels, and KFC, and we’re proud to maintain a 90% client retention rate. We’re also the first certification body for Safe to Trade, helping raise standards in food hygiene and allergen management. At Shield ...

back end systems * Work with modern analytics and attribution tools including GA4, GTM and AppsFlyer * Gain exposure to CRM, lifecycle marketing and customer segmentation through platforms like Bloomreach * Collaborate closely with data, pricing and commercial teams to influence business outcomes About the Role * Own web analytics across … data using SQL where required to improve data accuracy and reporting depth * Support A/B testing, funnel analysis and CRO initiatives to improve customer journeys * Deliver insights on CAC, LTV, ROAS, conversion rates and quote to bind performance * Conduct cohort and segmentation analysis to identify high value customers ...

About the Role Ticket Diary Digital Platforms Ltd. provides digital ticketing solutions, online platform services, customer engagement technologies, and business support systems for organizations operating across entertainment, events, travel, and digital commerce sectors. We are seeking a Chief Revenue Officer to lead revenue strategy, accelerate business growth, and oversee … execute long-term revenue generation strategies Identify new market opportunities, partnerships, and business development initiatives Oversee pricing strategies, commercial planning, and growth programs Drive customer acquisition, retention, and revenue optimization efforts Collaborate with executive stakeholders on strategic priorities and expansion plans Lead and develop senior leadership teams ...

member of the senior leadership team responsible for leading the commercial and client-facing functions of the business, including account management, business development, & customer service The role is to drive strategic relationships, develop new business opportunities, and oversee the sales handover process to operations to secure profitable construction scheme … revenue growth targets. Identify and pursue new business opportunities Build and maintain a strong sales pipeline and oversee all tenders' submissions. Account Management & Client Retention Develop and maintain strong relationships with key clients, consultants, and stakeholders. Oversee post-project reviews and implementations of learnings in conjunction with ...

exciting new phase of growth within their SaaS division. Historically, the business has scaled organically through referrals, word of mouth, and strong client retention across both agency and technology services. That approach has delivered consistent year on year growth, including 8% growth within the SaaS product offering alone … SaaS platform. You will be responsible for shaping how the future sales function operates. You will not be responsible for account management or retention and you do not need to bring or win business. Existing clients are fully supported by dedicated fulfilment and account management teams and your ...

opportunities, and driving sustainable business growth across international freight and supply chain solutions. The successful candidate will play a key role in expanding the customer base, developing strategic partnerships, and increasing revenue across air freight, sea freight, road freight, customs, warehousing, and value-added logistics services. You will work … ocean freight, road freight, customs brokerage, warehousing, and distribution services. Build and maintain strong relationships with prospective and existing clients, ensuring high levels of customer satisfaction and retention. Develop and implement effective sales and business development strategies to achieve revenue and growth targets. Collaborate with freight operations, customer ...