26 to 50 of 54 Incident Management Jobs in the North of England

with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within … resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery ...

Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior leaders … during critical issues.o Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery.o Build capability through coaching, performance management and learning and development across teams.o Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About us The Infrastructure ...

heart of everything we do — and we’re looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation’s migration from ...

that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC. Key Responsibilities Advanced Incident Management & Resolution Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity Analyse and troubleshoot system faults, service disruptions … ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users Strong organisational and workload management skills Ability to work both independently and collaboratively within a wider IT team Desirable Experience Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation ...

Delivery, Security, and Operations. Provide senior technical leadership and mentoring, raising architectural maturity across teams and influencing outcomes for transformation and production delivery, including incident management and root cause analysis. Key Skills & Experience Demonstrable domain knowledge of Scanning & Marking processes, including technical and operational constraints inherent in high ...

Backend and database improvements AWS migration and infrastructure scaling Engineering standards and system reliability Strengthen core capabilities in: Backend engineering DevOps, monitoring, and observability Incident management and operational excellence Ensure the platform is fit for scale and future growth, not just short-term delivery Data & Performance Management … continuous improvement Address capability gaps through hiring, coaching, and where necessary, change of personnel Improve morale, engagement, and trust within the team Stakeholder Management Act as a key interface between engineering, product, and executive leadership Operate effectively in a business where priorities may shift and direction can change Translate ...

Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP Service Delivery & Operational Improvement Introduce and manage structured SLAs, KPIs, and incident management procedures Shift the IT function from reactive support to proactive service delivery Oversee the IT Helpdesk function and ensure high levels … Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking Experience with AWS or other cloud infrastructure platforms Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools Strong service delivery mindset with experience implementing SLAs ...

strategy. You'll provide senior technical leadership, protecting critical systems and information assets. Working closely with executive leaders, you'll manage risk, compliance, and incident response. You'll lead and develop a specialist cyber security team and oversee SOC operations. This role is key to enabling secure digital transformation … Cyber Security About you: Proven senior cyber security leadership experience Strong knowledge of NHS/regulated environment Expertise in ISO27001, GDPR, and cyber incident management Confident communicator with inclusive, values-based leadership About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident ...

with colleagues on a regular basis to understand and resolve issues. Manage or input into any related Supplier service reviews & budget plans. Provide Duty Incident Manager out of hours support, on a rota basis. Experience required: Leadership of a geographically dispersed Field IT support Ability to work with people … working styles, backgrounds, experience, etc Excellent interpersonal skills with the ability to communicate and influence at all levels Good presentation and stakeholder management skills Ability to prioritise and manage team workloads Deal with complexity and ambiguity Highly organised with excellent time management skills and attention to detail Eagerness ...

service dependencies, resilience risks, and critical business service impacts Champion tooling enhancements, digital transformation, and process improvements Deliver resilience metrics, governance, reporting, and management information Engage senior stakeholders across Technology, Risk, Resilience, and Business functions Ensure alignment with regulatory requirements, impact tolerances, and risk appetite Requirements: Proven Product Owner … banking or highly regulated environment Strong knowledge of Operational Resilience, Scenario Testing, or Service Chain Mapping Agile delivery expertise with strong backlog and roadmap management skills Understanding of service resilience, incident management, business continuity, disaster recovery, and operational risk Experience driving tooling, automation, and process transformation initiatives ...

working across production and non-production environments. Key responsibilities include: Designing and maintaining resilient Azure infrastructure Implementing and enhancing CI/CD pipelines Supporting incident management and root cause analysis Driving automation using Infrastructure as Code Monitoring system performance and identifying improvements Working closely with engineering teams ...

tools/systems Skills & Experience Experience in a NOC, MSP, ISP, or service operations environment Proven team leadership/mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations ...

Kubernetes and container-based workloads Experience with Git-based workflows Scripting skills (Shell/Bash and/or PowerShell) Familiarity with monitoring, alerting, and incident management practices Desirable Skills: Experience with GitOps tooling (e.g., Argo CD) Experience with Bamboo and Bitbucket Knowledge of Kafka, MongoDB, or PostgreSQL operations ...

tooling Python, Bash, or similar scripting languages CI/CD pipelines and DevOps tooling Kubernetes or containerised workloads Monitoring and observability tooling Linux administration Incident management and root cause analysis Reference: AMC-AQU-GCPA Postcode: Manchester (M1) #adqu ...

love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing ...

love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing ...

love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing ...

supporting, implementation teams on Azure migration projects and managed service onboarding. Maintain 24X7 availability to ensure operation of production systems. Participate in incident management and post-mortem activities to identify and address root causes of outages and improve system reliability. Identify opportunities for improving system performance and reliability … range of Azure services across all production and non-production environments - primarily the compute, networking, storage, database, costing, security and IAM, and management tools service groups. Solid understanding of DevOps/SRE, continuous delivery and related principles with demonstrable experience using complex CI/CD implementations and IAC tools. ...

working across servers, networking, and Microsoft cloud technologies to deliver timely, high-quality resolutions while maintaining excellent customer service standards. Key Responsibilities Technical Support & Incident Management Take ownership of escalated tickets, ensuring resolution within agreed SLAs Diagnose and resolve complex technical issues across infrastructure, desktops, and cloud services ...

should possess strong problem-solving and communication skills, with a technical aptitude and the ability to work under pressure. Experience in AWS environments and incident management is preferred. #J-18808-Ljbffr ...

gaining visibility across infrastructure, Microsoft 365, security, backups, and support processes. You ll introduce greater operational maturity through clear SLAs, measurable KPIs, structured incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service … combines technical credibility with strong operational leadership. You will ideally have: Previous experience leading or managing IT infrastructure, operations, or support teams Strong people management and coaching capability Experience improving IT service delivery through KPIs, SLAs, and process maturity Technical understanding of Microsoft 365, virtualised environments, infrastructure, and security ...

market for new and existing products. Key Job Responsibilities and Duties Managing People Managing Team Coaching/Mentoring End to End System Ownership Technical Incident Management Building software applications Architectural Guidance Automation and toil reduction Monitoring and Alerting improvementsCritical Thinking Continuous Quality and Process Improvement Qualifications & Skills High … proficiency in technical leadership Solid understanding of building robust and resilient systems Strong focus on delivery management Strong cross team collaboration skills; you are able to work with other teams to generate objectives and measure value Solid understanding of how the web works starting at the request through ...

strategy. You’ll provide senior technical leadership, protecting critical systems and information assets. Working closely with executive leaders, you’ll manage risk, compliance, and incident response. You’ll lead and develop a specialist cyber security team and oversee SOC operations. This role is key to enabling secure digital transformation … across the organisation. About you Proven senior cyber security leadership experience Strong knowledge of NHS/regulated environments Expertise in ISO27001, GDPR, and cyber incident management Confident communicator with inclusive, values‐based leadership North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident ...

leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations. We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team implements currency strategies … gates, security scanning) and implement test automation at all levels. Embed DevSecOps and SRE practices across the Engineering team: SLOs/SLIs, error budgets, incident management, post-mortems, capacity and resiliency engineering. Ensure compliance with data and IT security and country-specific regulations. Provide stakeholder communications on strategy ...

leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.**We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement … gates, security scanning) and implement test automation at all levels.* Embed DevSecOps and SRE practices across the Engineering team: SLOs/SLIs, error budgets, incident management, post-mortems, capacity & resiliency engineering.* Ensure compliance with data and IT security and country specific regulations.* Stakeholder communications - on strategy and deliveries ...