26 to 50 of 116 Incident Management Jobs in the North of England

Job Description: Major Incident Management - Take full ownership of the incident management process to swiftly resolve all major incidents, minimising downtime for clients. We are looking for an entry-level employee, with no prior experience required. If you are proactive and eager to learn, come join More ❯

status of incidents and requests. Manage IT assets, including repairs, assignments, and updates. Ensure mobile devices are secure and data is protected. Lead major incident management using the Major Incident Management process. Onboard new starters, ensuring all necessary hardware, software, and access is provided. Complete the … We're Looking For: Proficiency in Microsoft tools such as Teams, Excel, Active Directory, SharePoint, Outlook, and Exchange. Experience with Avanti for Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Ability to assess and prioritize issues effectively. Excellent communication skills. Team-oriented with the ability to More ❯

status of incidents and requests. Manage IT assets, including repairs, assignments, and updates. Ensure mobile devices are secure and data is protected. Lead major incident management using the Major Incident Management process. Onboard new starters, ensuring all necessary hardware, software, and access is provided. Complete the … We're Looking For: Proficiency in Microsoft tools such as Teams, Excel, Active Directory, SharePoint, Outlook, and Exchange. Experience with Avanti for Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Ability to assess and prioritize issues effectively. Excellent communication skills. Team-oriented with the ability to More ❯

encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance … customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware … when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms More ❯

encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance … customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware … when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms More ❯

and technical briefings that articulate the Control‑M strategy, product roadmap, and architectural design, ensuring alignment and buy-in at all organisational levels. Relationship Management: Build and sustain strong working relationships across departments to foster collaboration and drive the successful adoption of strategic initiatives. Testing, Observability & Automation: Testing Strategy … manual intervention. Feature Innovation & Self‑Service Enablement: Innovative Solution Design: Identify and prioritise new features and functionalities by synthesising feedback from end-users and management teams, ensuring that our Control-M services continually evolve to meet emerging needs. Empowering End-Users: Develop and promote self-service tools and automated … Development: Establish and implement a robust cybersecurity framework specifically tailored to our Control‑M environments, ensuring adherence to industry standards and regulatory requirements. Risk Management & Incident Response: Collaborate with IT security teams to conduct regular risk assessments, vulnerability scans, and penetration tests, and define clear processes for incident More ❯

Join Police Digital Service as NMC Cyber Incident Management Lead £65,000 - £70,000 About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service More ❯

is what matters most. What will you be doing? Help manage and co-ordinate cyber security incidents for our clients, working closely with the incident management lead within the team. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current … clients on the threat landscape and attacks which may be relevant to them. Develop KPMG’s in house cyber-response tools Help assess client incident response capability maturity. Help stand-up or improve clients’ own incident response capabilities. Help with project management of engagements to deliver high … quality work in a timely manner, including: Scoping Basic financial management Engagement and risk management Production and review of deliverables. Liaising with clients on delivery, implementation and sales issues. What will you need to do it? As a result of the work that we do, we require applicants More ❯

be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance More ❯

IT solutions delivered to a lead UK manufacturer . You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the … will act as a first point of contact for IT issues , and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward. To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone … . Key Responsibilities Working effectively in a team or as an individual. Taking total ownership of his or her assigned incidents and tasks. Ensuring incident and task deadlines are always met or exceeded. Managaging his or her workload with minimal input from the team leader. Providing in-depth problem More ❯

appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Microservices related issues Monitor and maintain Microservices service activities, including general administration, performing application maintenance and product More ❯

analysis. The Security Operations Centre (SOC) owns the end to end process from alert to resolution and are a major part of the cyber incident management process. As such, they are both a reviewer of alerts and the resolver group, not necessarily fixing, but certainly identifying the issue. … to the administration of governance and risk. Display a committed, flexible, can do attitude towards work. Main Responsibilities Owning the technical aspect of the incident management process related to information security issues. Undertaking security related investigations. Overseeing the daily security operational processes and acting as an escalation point More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst We … have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of … IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and More ❯

to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. … global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee experience. Key Responsibilities Service Management & Strategy: Lead the … Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs … CSAT, SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and maintain relationships with regional IT Directors, Business More ❯

developing an ITIL environment Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance Strong understanding of cyber security principles, priorities and incident management Project management experience ensuring delivery of key milestones across concurrent projects Excellent customer facing skills and experience in supporting the pre … Cisco, Palo-Alto, Juniper Knowledge of working to cybersecurity standards; Cyber Essentials Plus, IASME, ISO27001 Experience of working in an Agile or Prince2 project management framework Experience in the research, development and rollout of new services Experience of Azure/Microsoft 365 Benefits 30 days annual leave per year More ❯

Escalation Engineer (EM), AWS Support, Escalation and Event Management Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in a close-knit and supportive team and advocate for the very best for your customers? Read on … ABOUT US The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organization, is dedicated to managing critical escalations, customer-facing communications, and handling large-scale customer-impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support … about technology and demonstrate a strong desire to learn more and do more with AWS. ABOUT THE ROLE As part of the E2M 'Event Management' team, we work to identify widespread and/or systemic customer-facing problems for Amazon Web Services. We are responsible for monitoring internal tools More ❯

for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of … counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main … and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any More ❯

Android and iOS operating systems and their associated mobile device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the More ❯

be part of the Cryptography team within the Cyber Security Office (CSO), Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application Cryptography, Strong Authentication, and PKI & Certificate services to the Group. Your primary responsibility will be to act as a liaison between … Cryptography Analyst, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Bachelor's degree in Computer Science. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention to detail and accuracy. Ability to make informed decisions under tight deadlines … and manage multiple priorities effectively. Proficiency in MS Office applications. Some other highly valued skills may include: Relevant security or project management certifications. Background in operational environments, including incident response and change management. Strong documentation skills for operational procedures. Familiarity with SharePoint, Confluence, and JIRA. Unix/Windows More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

publish a standard changes list for transparency. Provide regular operational support across all regions, communicating critical updates such as change freezes and deployments. Support incident management in collaboration with the Incident Manager when necessary. Qualifications: Bachelor's degree in computer science, Engineering, Project Management, or a … related field. Proven knowledge of IT Change Management processes and familiarity with ITIL frameworks. Excellent communication skills with the ability to convey complex information clearly. Strong critical thinking skills to identify and mitigate risks effectively. Digital literacy to manage data and information efficiently. Experience in the automotive industry is More ❯

publish a standard changes list for transparency. Provide regular operational support across all regions, communicating critical updates such as change freezes and deployments. Support incident management in collaboration with the Incident Manager when necessary. Qualifications: Bachelor's degree in computer science, Engineering, Project Management, or a … related field. Proven knowledge of IT Change Management processes and familiarity with ITIL frameworks. Excellent communication skills with the ability to convey complex information clearly. Strong critical thinking skills to identify and mitigate risks effectively. Digital literacy to manage data and information efficiently. Experience in the automotive industry is More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯