26 to 42 of 42 Incident Management Jobs in the North of England

well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and … assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been More ❯

Job Type: Contract Company Introduction The client is seeking a Site Reliability Engineering (SRE) Team - IKP to ensure the reliability, scalability, and security of the Identity and Key Management Platform (IKP) within the OpenShift infrastructure migration project. This team will focus on operational excellence, automation, and continuous improvement of IKP services to meet the bank's stringent security and … compliance requirements. Job Responsibilities/Objectives Maintain high availability and resilience of IKP services across multi-cloud and on-prem environments. Implement monitoring, alerting, and incident response for IKP components. Develop automation for IKP deployment, scaling, and lifecycle management. Integrate IKP processes into CI/CD pipelines for secure and efficient operations. Ensure IKP configurations comply with the bank … Engineers, OpenShift teams, and ITSO for secure integration. Support audits and compliance reviews. Maintain operational runbooks and detailed documentation for IKP services. Adhere to the IT governance and change management processes. Required Skills/Experience The ideal candidate will have the following: Strong experience in Site Reliability Engineering for identity and key management systems. Expertise in automation tools More ❯

If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more More ❯

and prioritise tasks effectively. Resolve incidents using problem-solving skills and escalate when needed. Support onboarding of new services in line with the Service Introduction Process. Follow ITIL-aligned incident management processes. Maintain and promote the IT knowledgebase and self-help materials. Ensure compliance with KPIs, SLAs, and security policies. Deliver excellent customer service across all support channels. More ❯

assessments, including third party suppliers. Apply threat modelling principles to complex system and solution designs to identify security risks and appropriate mitigations. Supports, monitors and recommends improvements to cyber incident management process Provides input and support to operational projects related to cyber security Requirements Here are the key skills and experience relevant to this role: Experience of working … communicate the IS security goals (preferred) Excellent analytical, problem solving and execution skills (essential) Strong cyber security-specific experience, support by relevant industry certifications (e.g. CySA+, Security+) and risk management knowledge (essential) Knowledge and experience working across a diverse range of cyber security tools, including SIEM technologies, EDR, NIDS etc. (essential) Self-motivated with a willingness to go the More ❯

well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and … assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent customer service skills Basic level of IT knowledge and general IT skills Excellent time/… task management skills Good problem-solving skills Can manage a varied and unpredictable workload Pro-active approach to tasks Can work as part of a team but also autonomously with minimal supervision when required Able to make decisions (with support when required) Ability to deal with difficult customers and provide a satisfactory outcome in an efficient and polite manner More ❯

well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and … assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent customer service skills Basic level of IT knowledge and general IT skills Excellent time/… task management skills Good problem-solving skills Can manage a varied and unpredictable workload Pro-active approach to tasks Can work as part of a team but also autonomously with minimal supervision when required Able to make decisions (with support when required) Ability to deal with difficult customers and provide a satisfactory outcome in an efficient and polite manner More ❯

and drive continuous improvement for a new build in South Manchester. The Role As the Data Centre Site Manager, you will oversee all aspects of site operations - from infrastructure management and vendor coordination to safety, compliance, and team leadership. You'll be responsible for maintaining 100% operational availability while fostering a culture of reliability, accountability, and technical excellence. What … for you £450-500 per day Hybrid working Working with a cutting-edge AI front thinking company Longevity - 12 months About You Proven experience in data centre operations, facilities management, or critical infrastructure environments. Strong knowledge of mechanical and electrical systems (HVAC, UPS, generators, switchgear, BMS, etc.). Excellent problem-solving and incident management capabilities. Working knowledge More ❯

manage operating systems including Windows, Mac OS, and VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution Assist in the setup and maintenance of network configurations, including TCP/IP settings Document all support activities and More ❯

our data scientists, including engineering new features, specifically providing expert ML input. Maintain and refine high quality, reusable data and ML pipelines at scale. Play a leading role in incident management and resolution, working closely with the strategic platform team and business partners. Work collaboratively with others to identify, develop and implement new solutions that deliver customer and … leadership or support as needed. Proactively seek opportunities to improve solutions and present concrete plans to deliver these. Deliver in line with LBG data science, model governance and risk management policies and procedures, maintaining constructive relationships with specialist colleagues in these areas. Grow your capability by pursuing and investing in personal development opportunities. Keep up-to-date with emerging More ❯

and take pride in delivering reliable broadband to rural communities, then we’d love to hear from you. Here's why you'll love this role... - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions, and security measures. - Collaborate with … on experience in network engineering or network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits… - Pension – 5% employer/5% employee More ❯

implement the company's security strategy across AI, blockchain, and cloud environments. Establish policies, standards, and governance frameworks aligned with industry best practices (ISO 27001, NIST, SOC2). Lead incident response, risk assessment, and threat modelling programmes. Build and mentor a world-class security team. AI Data Security Protect proprietary AI models, training data, and pipelines from data poisoning … GCP, Azure), container security, and zero-trust networks. Harden DevSecOps pipelines to ensure secure software delivery. Collaborate with engineering teams to integrate security by design into products. Compliance & Risk Management Ensure regulatory compliance with GDPR, SOC2, ISO, PCI-DSS, and crypto-specific frameworks. Lead risk assessments for third-party vendors and service providers. Work with legal and compliance teams … Skills & Experience 15+ years of progressive experience in Information Security, with a minimum of 7-8 years focused on cybersecurity. Proven track record in cybersecurity strategy, team leadership, and incident management. Deep knowledge of blockchain protocols, smart contracts (Solidity, Rust), cryptography, and custody systems. Strong expertise in cloud security, DevSecOps, and secure software development lifecycle (SSDLC). Understanding of More ❯

with networking, infrastructure, and container security (EKS, ECS, Kubernetes) across both cloud and on-premises environments. Strong understanding of security principles, technologies, and industry best practices , including vulnerability and incident management. Practical experience with security monitoring and protection tools such as Firewalls, IDS/IPS, XDR, SIEM, CNAPP, and log collection platforms (e.g., CrowdStrike, Lacework). Experience in designing … and implementing Identity and Access Management (IAM) solutions and maintaining secure authentication practices. Proficiency with Windows and Linux systems , as well as network scanning and diagnostic tools (e.g., Wireshark, IP scanner). A solid understanding of Public Key Infrastructure (PKI) and encryption fundamentals. Excellent collaboration, communication, and organisational skills , with the ability to work both independently and as part … frameworks and standards such as PCI, ISO 27001, NIST, and CIS, along with experience supporting audits and compliance initiatives. Strong understanding of networking protocols, systems architecture , and secure key management (e.g., PCI digital keys, security access modules). Hands-on experience with offensive security techniques , including penetration testing and phishing simulations. Proficiency in programming or scripting languages (such as More ❯

reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region. • Provide customer support and perform service desk incident management. • Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. • Actively use IT Service Management (ITSM) software and asset tracking applications. … ensure the correct courses are made available. 5 days per week onsite required Essential: • Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers. • Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities. • Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air More ❯

/Onsite) (This role requires 5 days onsite per week, so local candidates will be given first preference.) Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. Actively use IT Service Management (ITSM) software and asset tracking applications. More ❯

with cross-functional teams and help develop the junior SRE through mentoring and knowledge sharing. Monitor & Troubleshoot: Strengthen monitoring systems (moving from Nagios to Datadog) and take ownership of incident management. What You'll Bring Solid experience in SRE or DevOps roles within cloud environments (AWS preferred). Confidence with infrastructure-as-code and configuration management tools. A More ❯

Working 16 hours per week, with flexibility on how those hours are delivered, this role ensures that Harrogate Neighbours has robust IT infrastructure, effective cyber security, and compliant data management practices. As IT Manager, you will oversee IT operations on a day-to-day basis, act as the main contact for their external IT support provider, and lead the … Finance, IT & Compliance to develop and deliver IT strategy. Manage the performance of the external IT provider to ensure value-for-money service. Oversee applications, including subscriptions, licensing, and incident management. Specify and procure IT hardware such as laptops, phones, tablets, and printers. Ensure cyber security best practice is in place. Contribute to IT budget setting and manage expenditure More ❯