26 to 50 of 141 Incident Management Jobs in the North of England

experiences. We support roughly 60 services, made up of about 80 applications across Windows, Linux, Azure and SaaS platforms. Our support ranges from building management systems to core teaching and learning services. To succeed in this role, you should have experience in the following areas: Multi-Platform & Cloud Troubleshooting … across Windows Server, Linux (RHEL and other distributions), Azure, and SaaS environments hosting mission critical services Database Administration & Data Integrity: Advanced, hands-on database management skills across SQL Server, MySQL, and MariaDB, including query optimization, maintenance, data integrity, and disaster recovery ITIL Frameworks & Service Governance: Strong discipline and complete ...

Major Incident Manager Location: Sheffield Day rate: Up to 600 per day inside IR35 Duration: Until end of March 2027 (view a view to extend) Type: Full time, 5 days a week Hybrid: 2-3 days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure ...

will take responsibility for leading technology-focused audits across a complex, highly regulated environment, providing assurance over cyber security, IT governance, operational technology, data management and digital transformation. The successful candidate will manage multiple audit engagements, oversee and develop a Senior Internal Auditor and work closely with senior stakeholders … ensuring high-quality audit delivery. Manage, coach and develop a Senior Internal Auditor, overseeing performance and audit quality. Assess IT General Controls, including access management, change management, incident management and disaster recovery. Build relationships with senior stakeholders, providing independent challenge and practical recommendations. Contribute ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting Major incident management, including coordination, communication, escalation and post-incident review. Supplier and third-party vendor management, ensuring services are delivered in line with agreed expectations and contractual obligations. We're building capability ...

communication of project status, risks, issues, and mitigation plans. Support release planning and coordination activities to ensure successful deployments and operational readiness. Assist with incident management processes, coordinating cross-functional teams during high-priority operational events and helping drive timely resolution. Facilitate post-incident reviews, lessons learned … metrics, develop and maintain data-driven reporting and dashboards, and provide actionable insights, analysis, and recommendations to support informed decision-making. Analyze project, release, incident, and operational data to identify trends, risks, opportunities for improvement, and resource requirements. Ensure compliance with applicable regulatory, security, and governance requirements. Foster ...

Global NOC as a Network Analyst. You will be part of an operations support team providing first-line support, partner escalation, and incident management across the TNS network. You will be responsible for monitoring and supporting our global payments network and should be familiar with maintaining high-availability … shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:* Monitoring and management of the Global TNS Payments network.* Responsible for monitoring the health of network connectivity and performance.* Monitoring and troubleshooting Linux servers hosting our payment application ...

that sounds like your kind of place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across the customer … bachelor's degree or/at least 5 years of experience in managing large scale IT maintenance-related projects or in an existing service management function Significant experience with ITIL framework. ITIL v4 Foundation or higher would be beneficial. Project management experience. Prince2 or Agile Foundation would ...

business, we are open to having a conversation around what flexibility could look like for you. The roles main functional responsibilities include: Management of a small team of technical specialists delivering Incident, Threat, Vulnerability and Incident management. Ensure Operational Security capabilities such as Security Operations Centre … Security Incident Response Team (SIRT), Security Information and Event Management (SIEM), Threat & Vulnerability Management, Identity & Access Management, Data Loss Prevention, Penetration Testing are well embedded and managed through either the UK in-house team, Group or externally sourced services. Implement (and maintain) clear UK owned processes ...

Updates are provided until the fault is resolved or a work around has been implemented to ensure it is no longer service affecting. The Incident Analysts carry out fatigue management to all NR Telecoms technicians working beyond standard working hours, to ensure they are safe and all times. … Provide Tier 1 incident management, coordinating internal resolver teams and third-party suppliers to restore telecom services within agreed timescales. Lead communications for all priority incidents, ensuring clear, timely updates to customers, resolver groups, and senior management. Undertake out-of-hours National Section Manager responsibilities, supporting Network Rail ...

operational strategy, set standards and drive best practice across multiple platform environments. Working closely with Platform Engineering, Site Reliability Engineering (SRE), Security and Service Management teams, you'll help ensure our OpenShift platforms remain stable, secure and ready to support business-critical customer services. You'll influence technical direction … outcomes across our OpenShift platform estate, ensuring services remain secure, resilient, compliant and fully supported. Defining and embedding operational standards, runbooks and governance across incident management, change execution, access controls and platform lifecycle activities. Providing leadership during major incidents, coordinating technical teams and driving effective root cause analysis ...

resolved remotely. Take ownership of complex technical issues through to permanent resolution. Troubleshoot and support end-user devices, workplace technology, applications, identity and access management, connectivity and peripherals. Travel across regional sites to carry out fault diagnosis, equipment deployment, replacement and setup activities. Act as a technical escalation point … Service Desk teams, offering guidance and expertise. Support major incident response activities and contribute to post-incident reviews. Identify recurring issues and drive problem management and continuous improvement initiatives. Maintain accurate technical documentation, asset records and knowledge articles. Collaborate closely with Digital Technology teams and third‐party ...

governance and compliance.You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement … delivers.Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities to simplify ...

repeat) This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement. You’ll need: Proven experience leading 24/7 IT Operations, NOC or Command Centre environments Strong … Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational decisions Leeds – on-site 24/7 rotating shifts, including nights and weekends #J-18808-Ljbffr ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

line troubleshooting and Unix system administration. Strong SQL/SQL*Plus experience, including writing and executing queries to investigate production issues. Proven experience in Incident Management and Problem Management. Experience troubleshooting complex production incidents and driving service restoration and root-cause analysis. Experience leading and coordinating technical teams … excellent opportunity for a Production Support professional looking to work within a highly critical banking/payments environment, with a strong focus on incident management, automation, reliability and continuous improvement. Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise ...

Join Police Digital Service as NMC Cyber Incident Responder (Cloud Security) Salary starting at £55,000 per annum As a member of the National Management Centre (NMC) Cyber Incident Response team, you will lead and support the investigation of cyber security incidents affecting UK policing. This role … combines incident response, cloud security and stakeholder engagement, requiring the ability to identify, contain and investigate sophisticated cyber threats across traditional, hybrid and cloud-hosted environments. You will investigate incidents across cloud, endpoint, network and identity platforms, analysing security telemetry and attacker activity to determine scope, impact and root ...

grow with us and carve out a challenging, successful and rewarding career Job Description The role is primarily focused on Identity and Access Management (IAM) operations, supporting the day-to-day management of user identities, access provisioning, access governance, and certification activities. The position involves working within … custom group package requests within Azure, and the delivery of periodic access certification campaigns. The role operates within established support and delivery processes, including incident management, request fulfilment, access reviews, certification campaigns, reporting, change management, automation development, and collaboration with internal support teams to maintain secure ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational reporting. ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational reporting. ...

appropriate coverage, prioritisation and responsiveness to business needs. Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders … including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party suppliers ...

supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications management, SAP, IT governance and outsourced service management. Key Responsibilities As the IS Applications Manager, you will oversee the full lifecycle of business applications, including … role. You will support IT and cyber security audits, maintain application security controls, assess new or updated services and assist with cyber incident investigations and response testing. You will also collaborate with the wider IS and IT teams to strengthen security controls and improve operational resilience. Skills and Experience ...