Contact Centre Senior Operations Manager
- Location
- Liverpool, England, United Kingdom
change, transformation or service growth. Proven ability to develop high-performing management teams. Experience of workforce planning and capacity modelling. Strong stakeholder management and influencing skills. Experience of driving continuous improvement through data and insight Ability to analyse performance data and trends to identify unusual issues or discrepancies … investigate and understand their cause, recommending any remedial action necessary. Technical skills include strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills. Exemplary written and verbal communication skills. Ability to absorb complex information quickly ...