18 of 18 Problem Management Jobs in the North of England

Problem Manager/Problem Analysis/Problem Coordinator Wakefield area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude ...

professional who loves getting to the root cause rather than putting out the same fires every week We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across … hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/ ...

creating T‐shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead day-to-day delivery for a combined DevOps team, balancing roadmap outcomes with operational … operate-to-build behaviours: operability in the definition of done, production readiness by default and engineered resilience. Live service operations (CNI, SLAs, incident/problem/change) Implement and continuously improve incident management: severity model, triage, escalation, communications and restoration within SLA targets. Ensure change is controlled ...

involved and help shape conversations around tech you’re interested in, share your knowledge and experience, and learn from colleagues working in very diverse problem spaces. AI You’ll be expected to responsibly adopt AI‐assisted engineering practices—such as GitHub Copilot, GitLab Duo, and similar tools—for code … root-cause analysis. Exposure to AIOps practices , leveraging automation and intelligence for proactive issue detection and incident reduction. Experience supporting production platforms , including incident management, problem management, and continuous improvement. Ability to mentor junior engineers , influence technical standards, and act as a technical point of escalation. What ...

with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. … external market benchmark assessments, reflected in the integrated market strategies, to include competitor market watch assessments, market trend analysis, market dynamics and innovation. Active management of business compliance to the Procurement Policy specific to spend category, whilst ensuring workload management & prioritisation and agile working methodologies are adopted ...

will be working with: Linux & Red Hat Enterprise Linux (RHEL) - Administration of RHEL 7/8/9, including installation, patching, upgrades, and lifecycle management - System performance tuning, troubleshooting, and root cause analysis - User, group, permissions, and SELinux management - Filesystem and storage management (LVM, XFS, ext4 … physical and virtual Linux servers in enterprise environments - Experience with VMware and Red Hat Virtualization platforms - Backup, recovery, and capacity planning support Automation & Configuration Management - Bash scripting for operational automation - Ansible playbooks and roles for configuration management - Standardisation and reduction of configuration drift Azure Cloud & Hybrid Platforms - Azure ...

them through to resolution Supporting and administering Microsoft 365, including Exchange Online, Teams, and SharePoint Supporting Entra ID (Azure AD), Active Directory, and endpoint management platforms Building, configuring, and deploying devices using modern endpoint management tools Supporting collaboration and telephony platforms Executing authorised changes in line with change … management processes Providing on-site IT support across UK offices when required Liaising with third-party suppliers to resolve incidents and service issues Producing clear documentation and knowledge base articles Supporting problem management, root cause analysis, and continuous improvement initiatives Technology Environment Microsoft 365 Entra ID (Azure ...

primary point of contact for all IT incidents across the business, you will be expected to resolve issues by using your technical and problem-solving skills to diagnose each incident to the best of your ability. Ownership of incidents when escalated to the wider 3rd line IT support functions. … Working within a technical team you will be supporting multiple technologies including Windows, Active Directory, Mobile Device Management and various bespoke systems, you will also be trained to support the Pharmacy IT systems in our pharmacies and warehouses across England/Scotland/Wales and Northern Ireland. Support network ...

internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final … customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work ...

global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders … Engineer role focused on secure web access and SASE engineering. The role is responsible for the end-to-end design, build, deployment, and lifecycle management of technologies that enable secure web access for both users and machine-based traffic. This includes SASE platforms, secure enterprise browser solutions, and controls ...

global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders … Engineer role focused on secure web access and SASE engineering. The role is responsible for the end-to-end design, build, deployment, and lifecycle management of technologies that enable secure web access for both users and machine-based traffic. This includes SASE platforms, secure enterprise browser solutions, and controls ...

Utilise your expertise within the Microsoft 365 Admin Centres to configure and maintain a secure digital workplace, with some focus on identity and access management through Microsoft Entra. • Take proactive ownership of our business-critical applications within Power Apps. This includes providing ongoing maintenance, applying best practices to optimise … performance, and iteratively building new features to meet evolving business needs. You will support Incident and Problem Management by investigating root causes and implementing preventative measures. • Partner with technology architects, cross-functional teams, and external suppliers to translate business pain points into technical requirements. You will liaise with ...

Cyber Security (Contract) Preston based | Largely remote (site visits as required) £71.45 per hour (Umbrella | Inside IR35) 6-month contract (initially) Cyber Security Project Management experience essential We're looking for a hands-on Project Manager with strong Cyber Security experience to join one of the UK's leading … risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews) Acting as a Business Analyst ...

final escalation point for high-impact or complex incidents Diagnose and resolve root causes, not just surface-level issues Contribute to problem management and continuous service improvement Support and mentor 1st and 2nd Line Engineers Collaborate with stakeholders to align IT services with business needs Assist with system ...

delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability to deliver results. … Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects, and global ...

ecosystem. Youll oversee sub-platforms led by Platform Managers, ensuring clear platform contracts, versioned architectural boundaries, and consistent standards for performance, scalability, security, access management and resilience. Working closely with Engineering, Architecture, Security, Data and Product, youll guide technology adoption, steward platform budgets, optimise resource allocation, and champion automation … first and observability-by-default practices. Youll mentor cross-functional teams, elevate craft and capability, and embed healthy platform governance, risk management, continuous improvement and incident/problem management. Youll act as a senior voice in shaping digital identity, device security, authentication journeys and friction-free sign ...

ecosystem. Youll oversee sub-platforms led by Platform Managers, ensuring clear platform contracts, versioned architectural boundaries, and consistent standards for performance, scalability, security, access management and resilience. Working closely with Engineering, Architecture, Security, Data and Product, youll guide technology adoption, steward platform budgets, optimise resource allocation, and champion automation … first and observability-by-default practices. Youll mentor cross-functional teams, elevate craft and capability, and embed healthy platform governance, risk management, continuous improvement and incident/problem management. Youll act as a senior voice in shaping digital identity, device security, authentication journeys and friction-free sign ...