12 of 12 Problem Management Jobs in the North of England

ITIL Change & Problem Manager (Bradford, West Yorkshire) Salary: £51,000 + bonus + benefits Working pattern: Hybrid, 2 days per week on site Exalto Consulting is recruiting a ITIL Change & Problem Manager to improve service stability and ensure changes land safely. You'll own the governance around change … problem management, bring structure to root cause analysis, and turn learning into measurable improvements. What you'll be doing Owning the end to end change process, including assessment, scheduling, approvals, and communication Chairing CAB meetings and ensuring risk, impact, and dependencies are understood Leading Problem Management ...

Role Lead Consultant – Configuration Management Lead/Configuration Manager – Leeds/Warwick, UK. Role Overview The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This … role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes. Key Responsibilities Define and implement the Configuration Management strategy, policies, and processes . Establish and maintain the CMDB governance framework aligned with ITIL best practices. Ensure standardization ...

work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Service Management Location : London, UK (Hybrid Working Model - at least twice a week in the office) Comp : Negotiable (base) + Company Performance Bonus (10%) + Equity + … iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical ...

THIS ROLE IS FULLY OFFICE BASED* The Service Support Specialist II is a mid-level professional responsible for advanced incident resolution, actively participating in problem management, and leading continuous improvement efforts within the Service Desk operation. Key Responsibilities: Service Desk: Lead incident coordination for major or widespread service … virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis. Computer Break/Fix: Serve as the SME for hardware lifecycle management , defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance. Monitoring & First Line of Support: Manage ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

technology business providing services to large enterprise customers across multiple sectors. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers … achieve team objectives Skills & Experience Previous experience within a customer service, service desk, helpdesk or support environment Excellent verbal and written communication skills Strong problem-solving and troubleshooting abilities Proactive approach with strong attention to detail Ability to prioritise workload and work independently Comfortable working in a fast-paced ...

enterprise identity platforms (eg, Azure AD/Entra ID, iSeries, ADFS, etc). Deliver authentication patterns: OIDC/OAuth2, SAML2, Kerberos/LDAP, session management, token lifecycle. Integrate apps with enterprise IAM/SSO platforms (AD, ADLDS, ADFS, Entra). Integrate MFA with applications using standards and protocols (SAML … articles; contribute to operational readiness Support audits and control testing; evidence compliance with security and regulatory requirements. Participate in on-call/incident response, problem management, and continuous improvement. Essential Skills Knowledge of Multi-Factor Authentication/Passwordless Authentication technology is required. Strong hands-on experience with federated ...

patching. Ensures that customer challenges are responded to, and information is shared with customers in line with our documented security policies. Verifies all change management processes are followed and documented as per the current guidelines. Documentation Creates Knowledge base articles to record and document fixes to common customer challenges. … team. Professional Development Effectively completes training within the timeframe required by the business. Maintains current knowledge of technological innovations and trends. Process Follows Change Management processes to implement configuration changes.? Follows Problem Management processes to troubleshoot and resolve recurring issues.? Participates in the on-call rotation ...

processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support … escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd/ ...

complex technical issues and support the wider IT team in delivering a reliable and responsive service. The role requires a strong technical foundation, excellent problem-solving abilities, and the confidence to communicate effectively with both technical and non-technical users. You will also support and mentor junior team members … resolution Help improve ticket quality, SLAs, and service desk processes Create and maintain clear knowledge base documentation Identify recurring issues and contribute to problem management Assist with small IT projects and change activities where required Skills & Experience Strong troubleshooting experience across Microsoft 365 and Windows environments Experience ...

next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management , v endor performance, stakeholder engagement, and the internal support team, bringing … support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes Supplier + internal team management: manage the support contract and coordinate effective delivery Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building Working pattern/location Mostly remote ...

data grows.* Collaborate with engineering teams to embed reliability and security standards into new features from the ground up.* Drive root cause analysis and problem management to proactively prevent incidents and improve the customer experience.**Essential Skills & Experience:*** Hands-on **experience with the OpenTelemetry Collector**, APIs, and SDKs. ...