and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform rootcauseanalysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide More ❯
and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform rootcauseanalysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide More ❯
Level 3/HNC/HND Degree Professional experience 3 years supervisory experience within E&I Maintenance Environment Specific training: (detailed in specialised functions) Modern E&I Maintenance Techniques, RootCauseAnalysis, Q.S.E. knowledge/training Iosh/Nebosh Skills for this position Health and Safety Communication Commitment Leadership and Man Management Experience People management and development More ❯
Sheffield, South Yorkshire, England, United Kingdom
Get Staffed Online Recruitment Limited
the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-causeanalysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone – you must have good English-speaking skills More ❯
The Tea Factory, 82 Wood Street, Liverpool, England
AMPITO GROUP
Sector. Role Troubleshooting and resolution of complex networking incidents and escalations via tickets Act as an escalation point to our 1st line team Monitoring and fixing of networking alerts Rootcauseanalysis and reporting of network trends Major incident resolution often working with 3rd party on-site engineers On-call support (escalations only, as part of rota More ❯
the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out rootcauseanalysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance activities. Manage PLC backup, version control, and change management in line with … company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We re Looking For A multi-skilled engineer with strong electrical and mechanical knowledge. PLC fault-finding and modification skills More ❯
the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out rootcauseanalysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance activities. Manage PLC backup, version control, and change management in line with … company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team’s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We’re Looking For A multi-skilled engineer with strong electrical and mechanical knowledge. PLC fault-finding and modification skills More ❯
Darfield, Barnsley, South Yorkshire, England, United Kingdom
Pioneer Selection Ltd
the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out rootcauseanalysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance activities. Manage PLC backup, version control, and change management in line with … company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team’s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We’re Looking For A multi-skilled engineer with strong electrical and mechanical knowledge. PLC fault-finding and modification skills More ❯
testing of large Telco systems. - Have wide experience of Operational Acceptance Testing. - Take full responsibility for the prevention of production incidents with regard to non functional requirements and provide RootCauseAnalysis for issues that occur in production so they do not reoccur - Monitor, manage and enforce quality gate processes to prevent defect seepage into downstream test More ❯
BAE Systems, Channel Way, Preston, Lancashire, England
BAE SYSTEMS PLC
the UK, giving you the opportunity to make a rewarding contribution to the work we do. You will experience placements in Products & Applications and Solutions Architecture. Work may include rootcauseanalysis, contributing to the design of software solutions. You will be involved in implementing innovative digital solutions to drive efficiency, with opportunities to evaluate, initiate, create More ❯
and development. Previous experience to our operating systems would be an advantage but full training and support will be given. Good communication and listening skills. Technical Skills Troubleshooting and rootcauseanalysis within a similar industry would be an advantage Experience to the products and systems we use would be an advantage. (Noetica/Salesforce, Power Bi More ❯
on complex process and/or high-speed production equipment Experience troubleshooting, testing, and repairing instrumentation devices Experience in PLC touch screen controls and electrical maintenance Problem solving and rootcauseanalysis experience PLC programming skills Time served Electrical Engineer Automation/Controls apprentice with several years post qualification work experience within a manufacturing environment HNC in More ❯
England, United Kingdom, Manchester Hybrid/Remote Options
Vermelo RPO
however, we are open to largely remote working with the occasional travel to an office. Role Responsibility A key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change. A Senior Change Business Analyst will be assigned … to Larger Projects and Programmes, with high or very high complexity, engaging with Director or C-Suite stakeholders. Typical Accountabilities Change Business Analysis Service Delivery Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to): Identify and document the Business Functions, Products, Processes, Systems and Services that are (or may be … impacted by a Change Undertake analysis to identify and quantify financial and non financial benefits of a Change Requirements Elicitation Work with identified stakeholders to elicit their business, functional and nonfunctional requirements/stories Use appropriate tools and techniques to capture and document those requirements/stories, that meet the needs of downstream ‘customers’ (e.g. Technology, 3rd Parties, Operational More ❯
Salford, Lancashire, England, United Kingdom Hybrid/Remote Options
Vermelo RPO
however, we are open to largely remote working with the occasional travel to an office. Role Responsibility A key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change. A Senior Change Business Analyst will be assigned … to Larger Projects and Programmes, with high or very high complexity, engaging with Director or C-Suite stakeholders. Typical Accountabilities Change Business Analysis Service Delivery Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to): Identify and document the Business Functions, Products, Processes, Systems and Services that are (or may be … impacted by a Change Undertake analysis to identify and quantify financial and non financial benefits of a Change Requirements Elicitation Work with identified stakeholders to elicit their business, functional and nonfunctional requirements/stories Use appropriate tools and techniques to capture and document those requirements/stories, that meet the needs of downstream ‘customers’ (e.g. Technology, 3rd Parties, Operational More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
True North Group
with the Play or Spring frameworks. Exposure to NoSQL databases (e.g., MongoDB, Cassandra, DynamoDB). Knowledge of microservices architectures and containerisation (Docker, Kubernetes). Experience conducting system autopsies or rootcause analyses after production incidents. More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
True North Group
development lifecycle within an Agile environment. Collaborate with frontend developers using Angular or React. Use Git for version control and participate in regular code reviews. Troubleshoot, debug, and perform root-cause analyses to improve application reliability. Mentor junior developers and support continuous improvement initiatives (for senior roles). Required Skills & Experience Proven commercial experience with Java 8+. Strong More ❯