1 to 25 of 52 Service Design Jobs in the North of England

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

Job summary Do you have experience of leading the design, build and delivery of complex products and services? Are you passionate about being able to make a difference? If so then the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for Product Owners to join our expanding team. It's the chance to take … have responsibility for the quality of the products developed, ensuring our products and services better meet the needs of users and the organisation. The post holder will own the design and iteration of the product and support delivery teams with knowledge of user needs and business goals to define scopes and priorities and solve problems for our users and … testing assumptions, continuously learning and iterating, doing the hard work so that it's easier for our users. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working Flexi time Hybrid working model Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Main duties of the job Accountability for More ❯

of the products you will develop, ensuring they better meet the needs of users and the organisation, whilst being delivered and embedded in a seamless manner.You will own the design and iteration of products or services, and support delivery teams with your specialist knowledge to solve problems for our users and stakeholders. This may be over multiple products, changeable … flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it 27 days leave (increasing with length of service) plus 8 bank holidays Active wellbeing and inclusion networks Excellent pension Various salary sacrifice schemes Employee Assistance programme, offering free 24/7 support for you and your loved … payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help More ❯

and obsolescence. Oversee Microsoft 365, collaboration platforms, and end user device strategy. Ensure security, data privacy, and regulatory compliance across all services. Drive user experience improvements using human-centred design and analytics. Support hybrid working through modern, scalable, and user-friendly solutions. Champion adoption and change management across the organisation. What You'll Bring: 5+ years' experience in digital … in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of hybrid work enablement, workplace More ❯

Company Description Robiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink how they operate. As a technology agnostic solutions partner, we … realised across our client portfolio and vertical sectors is attributable to the work ethic of our team, our commitment to partnership and our shared values. Your Opportunity The Analysis & Design practice at Robiquity includes the skillsets of Business Analysis and User-Centred Design. For this role, we are looking for an experienced Service Design Consultant with experience … in a technology-led consulting environment. As a Service Design Consultant at Robiquity your role is focused in two areas: Project delivery – you will work with minimal supervision and as part of multi-disciplinary project teams to understand user types, needs and wants, and to assess how these are being met by existing products, services, and experiences. You More ❯

the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will play a pivotal role … in shaping and delivering a complex, multi-stakeholder, design-led and user-centred programme that accelerates the adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that … change effectively. You will work primarily on the Digitalising Energy Flexibility Bridge Programme, unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between the client … and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and client … requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead service More ❯

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

Select how often (in days) to receive an alert: Senior Service Integration Manager, Design & Reporting Department: IT Location: GB INTRODUCTION JOB PURPOSE The Senior Manager for Service Design and Reporting sets the strategic direction for the SIAM (Service Integration and Management) function, defining and governing the relevant policies, standards, and processes that underpin effective service … reporting, and innovation capabilities that support SIAM - including ownership of the ITSM toolset, data strategy, and product roadmap. RESPONSIBILITIES Set the direction for the SIAM function, including accountability for Service Design, and overarching policies, standards and processes. Collaborate with SIAM process owners to develop and maintain effective assurance reporting across all service providers (internal and external) Utilising … data and reporting to identify and prioritise opportunities to improve service and customer experience. Oversee technology and service design, tooling developments and operations and roadmap ownership for all SIAM Tooling (including Helix ITSM), aligning to strategic priorities and customer needs. Process, standards and governance ownership for SIAM Reporting, Discovery/Observability, CMDB, ITSM/Business Workflows, Service More ❯

Were Hiring! Principal IT Service Delivery Manager Location: Morley/Hybrid Department: IT Services At EVRiwe lead the way in delivery, and always on the lookout for new talent! Were market leaders and we invest to keep on growing. We aim to think inside and outside the box, striving to be the carrier of choice for every consumer in … the UK. We have an exciting opportunity for a Principal IT Service Delivery Manager to join the Evri IT team. Your Mission As our Principal IT Service Delivery Manager , youll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. Youll lead with vision and purpose, ensuring our services are reliable … technology supports our people and customers. Interested? Then here is what you need to be successful at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Lead and Deliver: Lead complex design projects from strategy to execution, managing medium sized assignments, taking complex client challenges and structuring workstreams, outcomes and deliverables, identifying and managing risk in the process, building and maintaining … strong client relationships while fostering high-performing and motivated teams. Design Excellence: Produce exceptional design deliverables across the entire design spectrum. Drive innovation, ensure quality, and consistently meet project deadlines. Strategic Leadership: Build teams that work on complex projects. Shape design approaches, influence client decisions, and mentor design colleagues. Contribute to business development by creating More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

in a complex “system of systems” environment, you’ll use Agile methodologies to drive forward research-informed, test-and-learn solutions. What You’ll Do Take functional ownership of service vision elements and convert them into user-informed business processes. Lead workshops, interviews, and user research activities to uncover and document business needs. Create epics, features, user stories, and … acceptance criteria using best practice formats (e.g., “as a...”, “GIVEN, WHEN, THEN”). Work closely with stakeholders across policy, strategy, operations, and change teams to align on outcomes. Influence service design across both digital platforms and operational delivery models. Mentor junior BAs and contribute actively to the BA community of practice. Key Experience & Skills Significant experience in large … Proficiency in business process modelling, requirements gathering, and test scenario development. Experience supporting business case development and cost/benefit analysis. A solid understanding of software development lifecycles and service design approaches. More ❯

We're looking for a Service Designer to help shape and improve the services we offer to both our customers and colleagues. This role is all about making sure our products, services, and features-whether internal or customer-facing-are well understood, thoughtfully designed, and deliver great experiences across every touchpoint. You'll work across a variety of projects … from digital tools used by our frontline teams to internal back-office systems. You'll map out journeys, create service blueprints, write user stories, and run workshops to bring ideas to life. You'll also play a key part in making sure we design things with our users at the heart-whether that's customers or colleagues. In … things up. Support ongoing transformation work by identifying what's really causing challenges and helping shape the right solutions. Collaborate closely with our UX team and others to bring service design into both digital and non-digital projects. This role would suit someone who's already worked as a service designer and is looking to develop their More ❯

Company Description Robiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink how they operate. As a technology agnostic solutions partner, we … team, our commitment to partnership and our shared values. Your Opportunity We are looking for an experienced Consultant with skills in Business Analysis. Skills or interest in User-Centred Service Design and experience in a technology-led environment are advantageous to this role. Technical development and delivery skills are not required for this role. As a Consultant in … the Analysis & Design Practice your role is focused in two areas : Project delivery – you will work with minimal supervision to uncover business and user challenges, problems, and opportunities, as part of a multi-disciplinary project team. You will work with your colleagues in the Technology practice to generate concepts for potential solutions, sizing their potential impact and so enabling More ❯

JOB TITLE: Service Designer (6-Month FTC) LOCATION: Leeds SALARY: £59,850 - £66,500 HOURS: Full-Time DURATION: 6-Month Fixed-Term Contract WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Leeds office. About this opportunity We're looking for someone to help create … seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. It'll … well informed. Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Take ownership for your own development. Collaborate closely with other designers, product owners, and engineers. More ❯

a technical SME within the squad to produce and ensure user-centred software is developed based on business requirements and following best practice Work collaboratively with colleagues to explore, design and deliver solutions to client problems Design and manage software development and deployment pipelines resolving issues and potential bottlenecks before they occur Be a strong communicator and presenter … solutions Full stack development experience using HTML, CSS & JavaScript JavaScript library and framework experience is preferable - Node, React, Angular Containerisation experience - Docker or Kubernetes or similar Experience of Microservices design and architecture Restful API Services experience Working within agile methods and using techniques such as Scrum, Kanban and TDD Skilled in designing and building native and web applications, across … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of More ❯

a multidisciplinary team that is dedicated to solving real customer problems. Key Responsibilities: Creative Problem Solving: Utilize your creative thinking to simplify complex problems and create visually engaging solutions. Design Production Assets: Craft infographics, logos, and other design elements that enhance our digital presence. User Interface Design: Create captivating interfaces for web and mobile applications, making the … mundane exciting. Digital Design System: Collaborate to scale and refine our digital design system, ensuring consistency and quality. Storytelling Mastery: Leverage storytelling techniques to help communicate effectively with our audience. Prototyping: Bring your designs to life using prototyping software, primarily Figma, along with Adobe Creative Suite and Microsoft tools like PowerPoint and Excel. Agile Collaboration: Work confidently within … agile teams to uncover priorities, visualize outcomes, and define project scope. Engagement: Engage with design teams and communities of practice to align objectives with customer outcomes. UI Layouts: Skillfully design and layout pages using a central design system, balancing content with UI elements. Delivery: Ensure designs are executed to specification, collaborating with developers to cater to a More ❯

expert agile practitioner, and a confident line manager of other Delivery Managers . You'll also be a leader of people and teams and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop you as a leader Your role in … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is … believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers More ❯

with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is … believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user needs, business … objectives, and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project-led environments … Engaging with technical and non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

Methods are looking for Senior Service Designer for with BPSS clearance for a 6-month engagement to start ASAP. We are looking for a working level Service Designer able to demonstrate reasonable experience of fulfilling the role within a multidisciplinary agile team working in government. We need the Service Designer to be able to demonstrate how their … work would approach satisfying user needs within the context business or policy goals. Role will require 2 days a week on site in Newcastle. About the role Service Blueprinting & Journey Mapping: Creating visual representations: Ability to develop detailed service blueprints, customer journey maps, experience maps, and ecosystem maps. Tool proficiency: Experience with diagramming and collaboration tools (eg, Miro … Mural, Figma, Lucidchart). Digital Tools & Platforms: Understanding of digital technologies: Competent understanding of web and mobile technologies, APIs, and data management. Knowledge: Service Design Principles & Methodologies: Deep understanding of core service design principles: Human-centred design, co-creation, holistic thinking, etc. Familiarity with various service design methodologies and frameworks: Design Thinking More ❯

We're on the hunt for a talented and visionary Senior Service Designer to shape and enhance the end-to-end customer and employee experiences across our digital and physical touchpoints. In this crucial role, you'll be instrumental in identifying user needs, mapping complex service journeys, and designing innovative solutions that deliver seamless and impactful experiences within … the financial services sector. You'll work closely with product managers, researchers, and engineers, leading the charge in translating intricate business challenges into elegant, user-centred service designs. Your responsibilities will include conducting comprehensive research , creating service blueprints and journey maps , and developing prototypes to test and refine solutions. You'll also be expected to mentor more junior … designers and champion service design best practices across the organisation. Experience The ideal candidate will have at least 6 years of experience in service design, with a significant portion of that time spent working within the financial services industry . A strong portfolio demonstrating expertise in advanced service design methodologies and a deeply user More ❯