19 of 19 Support Analyst Jobs in the North of England

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service … Desk Analyst/1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set More ❯

Applications Support AnalystLocation: Sheffield area - S1Hybrid work pattern - up to 2 days per week on siteSalary: £35k - £45k plus benefitsLooking for a job with a purpose? Do you want to work for a sustainability company that is trying to save the planet? Applications Support Analyst needed by a growing business with multiple sites across the UK offering … specialist advisory services.The Applications Support Analyst opportunity is a key role within the business supporting business critical systems which includes – Microsoft Dynamics Business Central, 365 and Power Platform technologies like PowerApps and Power BI. Application Support Analyst skills profile – Knowledge/experience of Microsoft 365 tools like Teams, SharePoint, Outlook and OneDrive Experience/knowledge of … BI Previous experience of supporting business applications in operations, supply chain or finance Strong problem solving and analytical skills Customer focused mindset with clear and confident communication skills Application Support Analyst role profile – Providing 1st/2nd line application support to end users Supporting users with Microsoft 365 tools and Dynamics Business Central Troubleshoot issues Maintain and More ❯

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our … clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries … and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to More ❯

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our … clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries … and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to More ❯

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, Manchester, Mainly Remote Application Support Analyst required to work for a law firm based in Manchester. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application Support Analyst with experience … you. There will also be the chance to go on an AI Learning journey with them too. Read on for more details... Key Skills Required: Microsoft 365: Maintain and support the firms SharePoint intranet; Continued development of the firms Client Portals solution built on SharePoint and Aderant Drive Visual Files: Oversee the configuration, maintenance, and development of Visual Files … case management system; Maintain and support SQL Server databases underpinning core business applications. Reporting: Write, maintain, and optimise SQL queries and reports. Artificial intelligence: Developing capabilities utilising the firms chosen Generative AI platform. This is a fantastic opportunity to join a forward-thinking team. Salary dependent on experience. Apply now More ❯

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, Leeds, Mainly Remote Application Support Analyst required to work for a law firm based near Leeds, West Yorkshire. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application Support Analyst … you. There will also be the chance to go on an AI Learning journey with them too. Read on for more details... Key Skills Required: Microsoft 365: Maintain and support the firms SharePoint intranet; Continued development of the firms Client Portals solution built on SharePoint and Aderant Drive Visual Files: Oversee the configuration, maintenance, and development of Visual Files … case management system; Maintain and support SQL Server databases underpinning core business applications. Reporting: Write, maintain, and optimise SQL queries and reports. Artificial intelligence: Developing capabilities utilising the firms chosen Generative AI platform. This is a fantastic opportunity to join a forward-thinking team. Salary dependent on experience. Apply now More ❯

Support Analyst – field based, working at client sites. We are seeking a proactive and customer-focused Support Analyst to first- and second-line technical support to various clients across Northern Ireland (north) supporting end-users across the business, ensuring that hardware, software, and network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day … technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows 10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user accounts, permissions, and security in Active Directory and Microsoft 365 . Perform hardware and software upgrades, imaging … and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows 10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell More ❯

IT Support Analyst – Doncaster Join a growing global business that’s driving innovation across the food, energy, and sustainability sectors. About Us SARIA’s UK operations are part of a global group with a market-leading presence across multiple industries linked to the food chain. From producing high-quality products for human and animal foodstuffs to renewable energy … sites, we’re a diverse and forward-thinking organisation — and we’re growing. The Opportunity As part of our ongoing digital transformation, we’re looking for a proactive IT Support Analyst to join our Doncaster-based Information and Digital Services team. This full-time, permanent, site-based role (Monday to Friday, 40 hours per week) offers the chance … to support a wide range of IT systems across SARIA’s UK and international operations. You’ll have the opportunity to make a real impact, contribute to continuous improvement, and grow within a collaborative and innovative IT environment. What You’ll Be Doing Provide 1st and 2nd line technical support across the business, resolving IT issues quickly and More ❯

Application Support Analyst - Newcastle upon Tyne Competitive salary | Full-time | 5 days a week in office (Newcastle upon Tyne) About Us We are a newly established joint venture between two global organisations - one a leading management consultancy and the other a major international investment firm. Our mission is to build a team of exceptional technology professionals in the … who take ownership, think critically, and go the extra mile when needed. We encourage creative problem solvers who thrive in fast-paced environments. About the Role As an Application Support Analyst , you will play a key role in maintaining, supporting, and improving mission-critical systems that underpin business operations. You'll work closely with developers, quantitative analysts, and … incident analyses. Implement and manage changes and releases, enforcing proper change management processes. Contribute to improving operational efficiency, reliability, and resilience of systems. Oversee business continuity and recovery processes. Support and maintain monitoring, alerting, and scheduling tools to ensure smooth operation of applications. Required Qualifications & Skills Experience working in a global application support environment, ideally within financial services More ❯

P4W Application Support Analyst ( Partner4Windows Specialist), NW Central London, We are seeking an experienced and proactive Application Support Analyst with specific expertise in Partner4Windows . You will be the primary technical point of contact for P4W, playing a crucial role in ensuring the system's stability, performance, and successful adoption across this legal firm. They are … chance to move beyond basic troubleshooting and contribute to system enhancement projects, working closely with their Finance, IT, and Fee Earners teams. Key Responsibilities Provide 2nd and 3rd-line support for all incidents and service requests related to the P4W Practice Management System (PMS). Perform essential system administration duties, including user setup, security, permissions, and maintenance tasks. Troubleshoot … end-user training as required. Assist with data integrity checks and ensure compliance with internal financial and regulatory standards. Skills & Experience Required Essential: Proven, in-depth experience providing application support for Partner4Windows (P4W) within a professional services or legal environment. Strong understanding of core legal accounting principles (time recording, disbursements, client/office money, billing, and ledger management). More ❯

IT Support Technical Analyst Desktop Support Manchester £30K-£36K+ We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering … IT support and troubleshooting for end users in a predominant Windows environment. Day to day monitoring and management of infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at More ❯

About the Role: I am looking for a proactive and customer-focused Tier 1 Support Analyst to join my clients team. This role has arisen due to an internal move and will be central to ensuring smooth customer support operations and training assistance. You’ll be the first point of contact for customer support queries, managing … confident in handling customer interactions — including those under pressure — and will bring empathy, professionalism, and problem-solving skills to every conversation. Key Responsibilities: Respond to and manage incoming customer support tickets via Zendesk. Escalate technical issues to Tier 2 teams using Azure DevOps. Provide training support and guidance to customers. Maintain high levels of customer satisfaction through timely … and empathetic communication. Collaborate with internal teams to ensure smooth resolution of issues. Document support processes and contribute to knowledge base articles. What I'm looking for: Experience in a customer-facing support role, ideally within a tech or SaaS environment. Familiarity with Zendesk and Azure DevOps is highly desirable. Strong communication skills, especially in high-pressure or More ❯

Senior Support IT Analyst 6 Months contract £140 a day inside IR35 Role is based in Newcastle - 5 days a week A top consultancy firm is looking for an experienced IT Support Specialist to their team on contract basis. You will join a small dynamic team focusing on delivering IT Support to end users. As an … IT Support Specialist you will play a pivotal role in the organisation and be the main point of contact for all IT needs. You will need to demonstrate a vast understanding of hands-on experience working in a busy IT environment supporting Mac/windows users. Essential Skills Hands on experience working in a busy environment moving equipment Cable … management PC and Mac Support Managing IT Assets Onboarding new users Troubleshooting mac devices Prior experience of working in busy IT environment 6 months contract | £140 a day inside IR35 |Role is based in Newcastle - 5 days a week If you thrive in a fast paced environment and love supporting IT needs then this is the perfect opportunity for More ❯

Job summary INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY Applications Support Analyst Band 4 - 37.5 hours - Maglona house. As part of the Digital Healthcare team, Applications are responsible for the delivery and maintenance of corporate and clinical applications to support safe and effective patient care whilst delivering the digital strategy. We … are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week. The role offers hybrid working, following a trial … our two main site at Carlisle or Whitehaven. Applicants must be able to attend in person for interview if selected for second round. Main duties of the job Provide support for clinical applications, troubleshooting issues reported by users and fulfil requests Monitor applications proactively identify potential problems Liaise with third party suppliers to escalate and resolve issues and requests. More ❯

IT Service Desk Analyst £28,000 - £34,000 | Macclesfield (Hybrid – 3 days onsite) Support users. Solve problems. Keep things running. You know the difference between a quick fix and a proper solution and you’ve got the experience to know when to apply each. Whether it’s a forgotten password, a printer on strike, or something buried deep … join a well-established IT team in Macclesfield , supporting over 4,500 users across a complex Windows environment. It’s a hybrid role with a good mix of BAU support, infrastructure monitoring, and the chance to contribute to ongoing projects. What’s in it for you? Salary : £28,000 - £34,000 (depending on experience) Location : Macclesfield - 3 days onsite … days from home Tech Environment : Windows Server, Active Directory, O365, Exchange, DNS, DHCP, Intune, Azure Support Variety : 1st and 2nd line across desktops, mobile, cloud, infrastructure, and networking Team : Work with a collaborative, global IT team supporting users across 180+ locations Perks : Pension (up to 10% matched), life assurance, 25 days holiday, free parking, and more Career Progression : Opportunities More ❯

IT Service Analyst Macclesfield £28,000 - £36,000 DOE + Hybrid Working + Pension + Free Parking + Life Assurance Excellent opportunity for an IT professional with strong technical experience across Microsoft technologies to join a global manufacturing business offering diverse project exposure, professional development, and a supportive working environment. This company is an international leader in specialist manufacturing … they provide essential services to some of the world's most advanced industries and continue to invest in their technology and people. In this role, you will deliver technical support and troubleshooting within a predominantly Windows-based environment. You will manage and monitor IT infrastructure, resolve incidents and service requests in line with ITIL processes, and take part in … ideal candidate will have strong technical knowledge of Microsoft technologies, networking fundamentals, and backup solutions, alongside a passion for continuous improvement and excellent communication skills. The Role: Provide IT support and troubleshooting across multiple sites and users Resolve incidents and service requests in line with ITIL-based processes and SLAs Manage and monitor network and server infrastructure in the More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders.You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯

Fri 8.30am – 5.30pm Annual Leave: 25 days plus 8 bank holidays Travel: Occasional travel may be required to branches across the network (as & when required) About the role To support our nationwide network of Franchisees and branch managers. In this role, you will ensure that our key systems — including TMS, HubSpot, FAME, and ZoomInfo — are effectively adopted and utilised … Advisorsand operations staff, promoting best practices across the network, and supporting Franchisees in using data and systems to grow their businesses and maintain operational excellence. What You’ll Do Support & Adoption: Be the go-to contact for franchisees and branch managers, providing day-to-day support and guidance on key business systems (TMS, HubSpot CRM, FAME, ZoomInfo) to … performance. Training & Onboarding: Deliver system training and create learning materials for new and existing team members, ensuring everyone is confident and capable in using core platforms. System Improvements & Change: Support the rollout of new tools and features, gather user feedback, and champion change to help teams adapt to evolving systems and technologies. What We’re Looking For Experience with More ❯