1 to 25 of 30 Support Analyst Jobs in the North of England

Job Title: Application Support Analyst Location: Manchester (Hybrid – 3 days in the office) Status: Permanent Job purpose: Provide 3rd line application support, managing incidents and escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to … debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application landscape Create, review and maintain support documentation for deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the … application landscape Support internal projects with technical design reviews and environment builds/deployment Key accountabilities To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy, Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations. The More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security … Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and basic … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Knowledge of Group Policy More ❯

IT Support Analyst Offering Circa. £28,000 - £30,000 Basic Salary plus Benefit Office Based in Halifax Our client is seeking an IT Support Analyst to join their business to support around 50 users on a Windows-based network. This hands-on position offering exposure to a wide range of IT disciplines, with a primary … focus on infrastructure support and maintenance. Youll be a key player in delivering efficient, reliable IT services, contributing to continuous improvement across the business. The IT Support Analyst will have technical knowledge, particularly in networks, PCs, and business software (especially Excel), and a strong desire to learn and take on new challenges. IT Support Analyst Key Responsibilities Provide day-to-day support for all IT infrastructure, systems, hardware, and software. Manage and maintain integrations with third-party platforms. Troubleshoot and resolve technical issues across the organisation. Liaise with external providers to manage services such as servers, telephony, and printing. Collaborate with developers to maintain and enhance our clients website. Assist with continuous improvement More ❯

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. Responsibilities include issue resolution, compliance with validation and … quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/configuration of validated and non-validated systems Assist in patching, updates, and … system maintenance Ensure adherence to validation standards such as CSV, GxP, and 21 CFR Part 11 Maintain accurate support records via the helpdesk system Provide onboarding and training to end users Identify and propose improvements in IT services and system performance Essential Qualifications Recognised IT certifications (e.g., CompTIA A+/Network+/Security+, Microsoft MCSA/MD-100/ More ❯

Senior IT Support Specialist – Altrincham – £30k + Bens + Bonus DCS Technology are partnered with an Employee Owned legal firm in Altrincham. Due to growth across the business we are assisting with expansion of their IT support function. We are looking to add an ambitious and passionate IT Support Analyst to join the team. As an … IT Systems Support Engineer, This varied role includes 1st line and 2nd line problem solving, managing their full IT estate, and liaising with 3rd party providers and suppliers. You’ll also contribute to the development and improvement of their Practice and Case Management software, and play a key part in project work for new applications and system enhancements. This … opportunity for someone eager to broaden their skills, take ownership of IT projects, and help drive innovation in a dynamic legal environment. Key Responsibilities: 1st line & 2nd Line IT support and troubleshooting - Azure AD, Microsoft 365, InTune Managing and maintaining the firm’s IT infrastructure - general understanding of LAN & WAN connectivity Liaising with external IT providers and suppliers Supporting More ❯

Job Title: IT Application Support Analyst Location: Manchester area - full time on site Employment Type: Permanent, Full-time (40 hours/week) Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications - primarily Business Central … while liaising with internal teams and external vendors to ensure smooth, efficient system operations. As the IT Application Support Analyst, your responsibilities will include: Logging and resolving incidents, managing service requests, and supporting end users Supporting and maintaining Business Central and other business applications Monitoring system performance to ensure optimal uptime and functionality Contributing to system and process … improvements Collaborating with third-party suppliers and internal teams Involvement in some hardware configuration and installation tasks To be successful, you'll need: Proven experience in an application support or IT systems role Business Central experience highly desirable Experience in a service desk/support environment Proficiency in Active Directory and desktop configuration Strong communication skills and a More ❯

IT Support Analyst £27,000 - £30,000 + Holiday + Training + Progression + Pension + Benefits Crewe If you're a skilled IT Engineer who is looking for a varied role within a company that will support your professional development then this job would be a good fit. The primary focus of this role will be … providing user support for the company's ERP system, Microsoft applications and Microsoft Windows. In addition to software support, the position will involve general network and server administration tasks, including making changes and additions to the company's WANs and LANs. The role will also require offering support across all aspects of the company's IT systems … be a hands-on problem solver with a passion for delivering high-quality technical work and outstanding customer service. You'll come with years of experience in a similar support role where you have been working on projects across the business, provided onsite support for all aspects of the company's IT systems and any other IT support More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent … internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating … more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools More ❯

IT Support Analyst Hybrid (South Manchester) Client: Tech-Driven, Cloud-Native Law Firm | Sector: Clinical Negligence Im working with a highly progressive, fully cloud-based law firm thats in growth mode. With a culture rooted in trust, flexibility, and forward thinking, theyre now hiring their first dedicated IT Support Analyst to strengthen their internal tech function. … firm that truly values its people. ?? The Role This is a wide-ranging and varied opportunity, sitting at the front line of the firms IT operations. Youll work across support, onboarding, software configuration, and IT asset management, while also getting involved in innovation projects. Key responsibilities: Provide 1st line IT support to users across all departments, including troubleshooting … issues with Office 365, remote access, cloud tools, and internet connectivity Support core applications including Microsoft 365 , ALB (Practice & Case Management System) , Laserforms, and other third-party tools Investigate and resolve user issues or implement practical workarounds Induct and onboard new starters with device set-up and system access Manage IT assets laptops, phones, user accounts across platforms like More ❯

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. Responsibilities include issue resolution, compliance with validation and … quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/configuration of validated and non-validated systems Assist in patching, updates, and … system maintenance Ensure adherence to validation standards such as CSV, GxP, and 21 CFR Part 11 Maintain accurate support records via the helpdesk system Provide onboarding and training to end users Identify and propose improvements in IT services and system performance Essential Qualifications Recognised IT certifications (e.g., CompTIA A+/Network+/Security+, Microsoft MCSA/MD-100/ More ❯

ROLE OVERVIEW Our client is currently looking for an IT Support Analyst to join a leading pharmaceutical company based in Liverpool. As the IT Support Analyst, you will be responsible for providing support to users of all IT Business Services and assisting in the deployment and management of these services. KEY DUTIES AND RESPONSIBILITIES: Your … duties as the IT Support Analyst will be varied; however, the key duties and responsibilities are as follows: 1. Provide support to all users of the IT Business Services. 2. Log and resolve incidents, service requests, problems, and changes through to a satisfactory resolution. 3. Administer IT Business Services in line with company policy and procedure. 4. … Suggest and implement improvements in existing IT systems and procedures. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the IT Support Analyst, we are looking to identify the following on your profile and past history: 1. Degree in an IT related field (or equivalent experience.) 2. Proven industry experience in desktop support More ❯

IT Support Analyst - Global Law firm 33-35k + Bens - Leeds - Office based role. Global law firm have a fantastic opportunity for an IT support specialist to perform a Deskside support role within this successful team. To be successful in this role, you will have at least 3 years' experience in PC helpdesk and support More ❯

a reputation for innovation and quality, they are committed to maintaining their position as a market leader. Their dedicated team in Sheffield is looking for an IT Developer/Support Analyst to join them in their mission to continue delivering superior products and services. This role is office based in Sheffield with odd to travel to site in … a reputation for innovation and quality, they are committed to maintaining their position as a market leader. Their dedicated team in Sheffield is looking for an IT Developer/Support Analyst to join them in their mission to continue delivering superior products and services. This role is office based in Sheffield with odd to travel to site in … Glossop. Description This is a mixed role between Software Developer and Support Analyst Duties. Day to day will include: Design, develop, and implement software applications Collaborate with the technology team to identify and implement digital solutions Provide technical support and training to colleagues on new systems Help setup of new user accounts and orientations to computer systems More ❯

creativity, innovation, and collaboration in the workplace. The Role As part of the expansion of our Managed Services business, Simpson Associates has an opportunity for a Microsoft Data Solutions Support Analyst to join our team. As the key contact for supported customers, the Microsoft Data Solutions Support Analyst performs a critical role on the service desk … not only providing day-to-day support but also shaping the evolution of customers' solutions and building a meaningful operational partnership. The Microsoft Data Solutions Support Analyst will be a self-motivated individual who is a subject matter expert and able to quickly become knowledgeable on customers' supported applications, always delivering an excellent level of customer service. … appropriate certification. Key Responsibilities Responsible for all supported customers across the technology and providing an excellent level of customer service. Work with a small number of key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers. Confident and capable in handling support calls covering complex and non-routine More ❯

Great Place to Work-Certified , based on outstanding feedback, with 91% of our team endorsing Radar Healthcare as a great place to work. The Opportunity Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . … As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a … dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as More ❯

Job Title: IT Application Support Analyst Location: Manchester area - full time on site Employment Type: Permanent, Full-time (40 hours/week) Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications — primarily Business Central … while liaising with internal teams and external vendors to ensure smooth, efficient system operations. As the IT Application Support Analyst, your responsibilities will include: Logging and resolving incidents, managing service requests, and supporting end users Supporting and maintaining Business Central and other business applications Monitoring system performance to ensure optimal uptime and functionality Contributing to system and process … improvements Collaborating with third-party suppliers and internal teams Involvement in some hardware configuration and installation tasks To be successful, you’ll need: Proven experience in an application support or IT systems role Business Central experience highly desirable Experience in a service desk/support environment Proficiency in Active Directory and desktop configuration Strong communication skills and a More ❯

Senior Application Support Analyst Hybrid (2 days per week in Doncaster) Dynamics CRM or Salesforce background About the Role: We are seeking a skilled and proactive Senior Applications Analyst to join our Business Applications Team. You’ll play a critical role in enhancing and supporting our Microsoft Dynamics 365 CRM system, (D365) particularly for Marketing, Sales, and … Customer Care functions. This hybrid role involves working closely with project teams and key stakeholders to identify opportunities for improvement, implement solutions, and provide system support and training. The kind of individual we are looking for will be someone with a background in Dynamics CRM (or an alternative CRM System, such as Salesforce ) that proactively works with the business … a difference to people at all levels in the business. Skills and Experience: Essential: • Experience of supporting Microsoft Dynamics CRM (Or equivalent, eg Salesforce) • Strong experience in an application support role • Ability to work independently and collaboratively. • Strong verbal and written communication skills. • Excellent organizational and administrative abilities. • Proactive, confident, and adaptable. Key Responsibilities: Systems and User Support More ❯

IT Support Analyst - £25,000-£29,000 - Cumbria - On-site (with an on-call rota) An established organisation is currently seeking an IT Support Analyst to join its internal technology team. With a strong focus on performance, customer satisfaction, and seamless internal operations, this role plays a key part in keeping critical systems running smoothly across … role working five days a week from the company’s office, with occasional travel to other sites. The successful candidate will also be part of the IT on-call support rota, helping to ensure continuity of service outside of standard hours. With a collaborative culture and a genuine commitment to individual growth, this is a great opportunity for someone … who’s looking to take the next step in their IT support career, within a structured and supportive environment. Key Responsibilities: Provide 1st and 2nd line technical support across the organisation. Log, prioritise, and track IT issues and service requests in line with internal service levels. Troubleshoot and resolve a range of hardware and software issues, escalating when More ❯

IT Support Analyst - £25,000-£29,000 - Cumbria - On-site (with an on-call rota) An established organisation is currently seeking an IT Support Analyst to join its internal technology team. With a strong focus on performance, customer satisfaction, and seamless internal operations, this role plays a key part in keeping critical systems running smoothly across … role working five days a week from the company’s office, with occasional travel to other sites. The successful candidate will also be part of the IT on-call support rota, helping to ensure continuity of service outside of standard hours. With a collaborative culture and a genuine commitment to individual growth, this is a great opportunity for someone … who’s looking to take the next step in their IT support career, within a structured and supportive environment. Key Responsibilities: Provide 1st and 2nd line technical support across the organisation. Log, prioritise, and track IT issues and service requests in line with internal service levels. Troubleshoot and resolve a range of hardware and software issues, escalating when More ❯

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform. The role is a 12 month FTC, with hybrid working in Manchester city Centre. Responsibilities: Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration, workflows, and report … opportunities at work Hybrid working - Manchester based Desired Skills and Experience Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform. The role is a 12 month FTC, with hybrid working More ❯

IT Support Analyst Offering Circa. £28,000 - £30,000 Basic Salary plus Benefit Office Based in Halifax Our client is seeking an IT Support Analyst to join their business to support around 50 users on a Windows-based network. This hands-on position offering exposure to a wide range of IT disciplines, with a primary … focus on infrastructure support and maintenance click apply for full job details More ❯

IT Support Analyst Offering Circa. £28,000 - £30,000 Basic Salary plus Benefit Office Based in Halifax Our client is seeking an IT Support Analyst to join their business to support around 50 users on a Windows-based network. This hands-on position offering exposure to a wide range of IT disciplines, with a primary … focus on infrastructure support and maintenance. Youll be a key player in delivering ef... More ❯

IT Training and Process Support Analyst North Yorkshire Hybrid £ Negotiable A leading multi service Law Firm in North Yorkshire are hiring an experiencedIT Training and Process Support Analystto join their team. The IT Training and Process Support Analystrole will be people facing supporting the rollout of new technology and processes and driving efficiency and best practice. … Responsibilities include: Delivering training sessions Developing training guides Process efficiency Support with process related queries Work with teams to improve processes Project support and management Systems onboarding training Requirements: Experience in IT training and delivery (either within legal or professional services) Proven process improvement A people person passionate about skill development A professional that can liaise with the More ❯

Application Support Analyst York, 4 days per week on site Up to £37,500 Why Apply? This is a newly created role within a respected and high performing IT team of a dynamic Yorkshire based company. You'll be working on a range of internal applications, helping to evolve and improve them based on business needs. From gathering … support. If you're hungry to grow, influence change, and be involved in the evolution of bespoke applications, this could be a great fit. Responsibilities: Provide day to day support for bespoke business applications (e.g. SQL-based, Sage, client-server systems) Respond to user queries, troubleshoot application issues and escalate where needed Liaise with developers to help implement bug … fixes and minor enhancements Document support procedures and contribute to application knowledge base Assist with testing and release of updates to ensure minimal user disruption Requirements: 3-5 years of experience in a technical support role such as application support, IT helpdesk, or infrastructure Familiarity with how web applications and client-server models function Confident communicator with More ❯

Application Support Analyst York, 4 days per week on site Up to £37,500 Why Apply? This is a newly created role within a respected and high performing IT team of a dynamic Yorkshire based company. You'll be working on a range of internal applications, helping to evolve and improve them based on business needs. From gathering … support. If you're hungry to grow, influence change, and be involved in the evolution of bespoke applications, this could be a great fit. Responsibilities: Provide day to day support for bespoke business applications (e.g. SQL-based, Sage, client-server systems) Respond to user queries, troubleshoot application issues and escalate where needed Liaise with developers to help implement bug … fixes and minor enhancements Document support procedures and contribute to application knowledge base Assist with testing and release of updates to ensure minimal user disruption Requirements: 3-5 years of experience in a technical support role such as application support, IT helpdesk, or infrastructure Familiarity with how web applications and client-server models function Confident communicator with More ❯