Job Title : Application Support Analyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1stLineSupport team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Nether Poppleton, York, North Yorkshire, England, United Kingdom
Invigorate Recruitment
1stLineSupport Technician York (YO26) £26,500 pa Invigorate Recruitment is working with its client a leading UK training provider. They are seeking an enthusiastic and passionate person to join their Digital team as a 1stLineSupport Technician. As the 1stLineSupport … will work on a variety of projects with a small team allows team members to get involved and make a real difference in the company. Key Responsibilities of the 1stLineSupport Technician: Capturing, managing and completing IT support tickets Answering phone and providing support (can be remote desktop support … of equipment and supplies for multiple-departments Fault finding and diagnostics Hardware maintenance & upgrades Managing user accounts across various systems QA Testing of new systems Skills & Experience of the 1stLineSupport Technician: Good communication skills; both verbal and written Extremely organised Experience in Windows & Mac OS Knowledge of Unix/Linux is preferable Ability More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1stLine IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, FirstLineSupport, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1stLine IT Support Engineer: + Effectively responding to first-linesupport queries from customers using the company’s software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd More ❯
1stLine IT Support Technician Manchester Initial 4-week contract with potential for extension £160 per day Our client is currently hiring for a 1stLine IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for someone with … strong helpdesk and desktop support experience to make an immediate impact. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues. Build, configure, and deploy PCs across the company. Support Windows …/11 environments Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to ensure smooth operations. Requirements: Previous experience in a 1stLineSupport or Desktop Support role. Strong troubleshooting skills across hardware, software, and networking. Experience with PC builds and deployments. Familiarity with Windows OS More ❯
Harrogate, Yorkshire, United Kingdom Hybrid / WFH Options
Fruition Group
Job Title: IT Helpdesk Technician (1stLineSupport) - Hybrid/Harrogate Location: Harrogate (3 days office/2 days home) Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On-Call Allowance Why Apply? This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology … thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1stline IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and … hybrid cloud migration projects and internal IT initiatives Participate in the weekend on-call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in a 1stLine IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity More ❯
Job Title: 1stLine IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their … IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1stline technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when … Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Benefits Career progression opportunities. Company pension Health & wellbeing programme On-site parking Keywords: Level 1 Engineer, 1stLine IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider Bowdon Associates is a member of the Guild of Quality More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Home Group
Overview Job Description - 1stLineSupport Partner (251625) 1stLineSupport Partner - (251625) Salary £24,638 per annum plus 34 days leave rising to 39 and instant pay access with Wagestream Temporary contract (6 months), Full Time (37.5 hpw) Newcastle upon Tyne We can't offer a CoS for this … with care Share updates on outages and changes across the business The Service Desk is where many of our IS colleagues start their journey. You'll get the support, training and experience to grow your skills and move up. Just like Don, who joined as an apprentice and now works in 2nd Line Support. Be part … of one of the UK's top 10 Great Places to Work! You have Experience working on a busy IT service desk or similar support role Knowledge of Microsoft systems and multi-channel communication tools An ITIL v3 Foundation certificate or equivalent experience Strong typing and problem-solving skills A positive, proactive approach to learning and teamwork You More ❯
salford, north west england, united kingdom Hybrid / WFH Options
razorblue
razorblue role: We are looking for a 1stLineSupport Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Provide 1stline technical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and … Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Basic network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in Active … accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual More ❯
North Yorkshire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
IT TRAINEE/1STLINESUPPORT CONTRACT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT £110.00 - £120.00 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in a Computer Science Graduates to start their careers in a 1stLine IT SupportMore ❯
and great communication skills? Do you want to kickstart your IT career in a dynamic, supportive environment? If so, apply now to be considered! About the Role As a 1stLineSupport Engineer, you’ll be the first point of contact for our clients, providing essential technical assistance and ensuring prompt, effective service. You’ll … triage and resolve issues within your scope, escalating complex problems to our 2nd and 3rd LineSupport teams when needed. Key Responsibilities • Provide first-line technical support, logging and categorising incidents and service requests • Troubleshoot and resolve issues, escalating where appropriate • Manage incidents from ticket creation to resolution, ensuring clear communication throughout … Coordinate with external vendors for on-site support when required • Ensure incidents are resolved within agreed timeframes • Contribute to continuous improvement by providing feedback on Service Desk operations What We’re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service More ❯
Wakefield, Yorkshire, United Kingdom Hybrid / WFH Options
City & Guilds
We have a great opportunity for a 1stLineSupport Analyst . This role will be contracted to our Wakefield office , and we can offer hybrid working arrangements , meaning that you will have a mix of home and office working. We expect the successful candidate to work from the office three days per week . … In this role, you will provide first-line technical support to all City & Guilds employees in relation to their IT equipment and associated software. As part of the team, you will be the face of IT , so excellent customer service skills are essential. This appointment will be made on merit. We believe that diversity and inclusion … are currently under-represented, we particularly encourage and welcome applications from these communities. City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; About the role You More ❯
York, City of York, North Yorkshire, United Kingdom
Enmase Group
This 1stLine IT Support position is based in York and plays a key role in maintaining and supporting IT systems across multiple locations. The role involves providing technical assistance, managing support tickets, and ensuring that all hardware, software, and network systems are running efficiently. Working within a small digital team, this position … experience in IT operations, diagnostics, and user support. Occasional travel to other UK sites including Slough and Livingston will be required. Role Overview Capture, manage, and complete IT support tickets efficiently. Provide remote and phone-based technical support to users. Research, quote, and order IT hardware and software as required. Maintain and update IT equipment, systems … checks. Perform fault finding and diagnostics across a range of IT systems. Manage user accounts across business applications and platforms. Conduct QA testing of new systems before rollout. Support on-site visits to other branches to maintain systems and ensure reliability. Experience & Skills Required The successful candidate will demonstrate the following: Strong communication skills both written and verbal. More ❯
Nether Poppleton, York, North Yorkshire, England, United Kingdom
Aibo Recruitment Ltd
Are you a customer focused person? Do you like assisting people and resolving problems? This role is a blend of technical support and customer service where you will support our clients to get the most out of the software whilst fixing faults and issues that may arise. Key Responsibilities: Managing client contact via phone and email … existing clients on the product via video calls and conferences. Once fully trained, assist with training and mentoring new starters. The ideal candidate will have: Previous experience in a 1stline IT Helpdesk/Service Support or similar technical role is desirable but not essential. Previous customer service experience (minimum 2 years preferred) A team … player who can handle support tickets and troubleshoot firstline issues. Strong and clear communication skills, both written and verbal. Strong interpersonal skills with the ability to work well as a collaborator as well as an individual. A positive attitude to work and customer first mindset. An interest in gaining exposure to innovative technologies. The ability More ❯
gateshead, north east england, united kingdom Hybrid / WFH Options
LMG Technology
Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯
northumberland, north east england, united kingdom Hybrid / WFH Options
LMG Technology
Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯
durham, north east england, united kingdom Hybrid / WFH Options
LMG Technology
Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯
wakefield, yorkshire and the humber, united kingdom
PCSpecialist
to announce that an exciting opportunity has arisen within our call centre, based in the outskirts of Wakefield. We are seeking computer enthusiasts to join our expanding team of 1stLine UK IT Sales/Support Engineers. The day-to-day workload within our call centre is varied but can often be demanding, especially during … organise are key to being successful within this role. A typical working day consists of providing sales advice to prospective and existing customers, alongside order tracking and technical support to our existing customers through means of phone calls, emails, live chat and remote support. We provide honest advice tailored towards individual needs. We do not 'cold call' or … customers. Experience working within a high-pressure environment. Punctual, reliable, conscientious and an excellent communicator. Customer service: 1 year (Required) Language Skills English Desirable Skills Experience using remote support software. Fast and accurate typing skills. Basic networking skills. Technical support: 1 year (Preferred) Benefits Casual dress Company events Employee discount On-site parking Sage benefits (retail More ❯
Unit 38 Keystone MIS K 3 Building, Clough Road, Hull, England
KEYSTONE MIS LIMITED
hands-on experience by assisting schools through phone, email, and remote desktop tools, learning how to resolve technical issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support tools Log customer queries and track support tickets through to resolution Assist in identifying … in training sessions and use online resources and webinars to build your knowledge Assist with creating and updating help guides and documentation Help colleagues with various administrative and support tasks Commit to learning about school processes, data protection, and education standards Follow company policies, including health & safety and equality practices Training Customer Service Practitioner Level 2 Upon completion … D (Essential) Maths GCSE, grade 3/D (Essential) About the Employer KEYSTONE MIS LIMITED Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK. We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many More ❯