16 of 16 1st Line Support Jobs in the North of England

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯

1st Line Support - 6-Month Contract – Wakefield VIQU have partnered with a public sector client who are seeking a 1st Line Support contractor to support the Service Desk team during an upcoming project. This is a fantastic opportunity for someone early on in their IT career to gain … valuable experience in an IT Support environment and learn some new skills along the way. The Role: The successful 1st Line Support will be involved in supporting staff with tickets coming onto the helpdesk, acting as the first point of contact for users within the organisation. Key skills and experience: Prior experience within … 1st Line Support, providing support for Windows technologies such as Windows 10/11, Office 365, Active Directory. Mobile Device Management (MDM)/(experience supporting mobile devices) Good communication and customer service skills Ability to work in a fast-moving environment Role details: Job role: 1st Line Support More ❯

society. Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project. DEPARTMENT OVERVIEW The MJ Quinn Technology Services Department support over 3000 people across our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics. JOB OBJECTIVE The primary … objective of the IT 1 st Line Support would be involved in all aspects of the IT support role for all our in-house-teams. The ability to work within a team as well as using your own initiative. KEY ROLES AND RESPONSIBILITIES To be a first point of coordination for IT support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1 st line support to end users for Microsoft Office Solutions. To provide 1 st line support to end users for hardware issues. Build More ❯

Junior 1st Line Support - Start Your IT Career! Are you passionate about technology and helping people? We're looking for a motivated individual to join our team as a Junior 1st Line Support Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from … you! Junior 1st Line Support Harrogate - 2 days a week Up to £22,250 per year with rise closer to £24k after inital 6 Months Permanent role What we're looking for: A friendly, problem-solving attitude with great communication skills Either a relevant IT degree or solid experience in a customer-facing role A … in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can handle support tickets and troubleshoot first-line issues This is a great opportunity to get your foot in the door of the IT industry and develop your skills with full training provided. More ❯

Job Title: IT Helpdesk Technician (1st Line Support) - Hybrid/Harrogate Location: Harrogate (3 days office/2 days home) Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On-Call Allowance Why Apply? This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology … thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and … hybrid cloud migration projects and internal IT initiatives Participate in the weekend on-call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in a 1st Line IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly … IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when … Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Benefits Career progression opportunities. Company pension Health & wellbeing programme On-site parking Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider Bowdon Associates is a member of the Guild of Quality More ❯

Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via … assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer … service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of support documentation and FAQs. Identifying opportunities to improve More ❯

phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career. This role is a blend of technical support and customer service where you will have a first … pm. Hybrid working with the office available in York. You are required to work from the office 3 days per week. Key Responsibilities: Responsible for the first-line technical support for hardware, software, SaaS application and network-related issues of Optix clients. Managing client contact via phone and email, aiming to resolve 90% of issues and … new concepts and ideas to benefit the team and company. Once fully trained, assist with training and mentoring new starters. The ideal candidate will have: Previous experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable. Experience using desktop support tools is desirable. A team player who More ❯

phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career. This role is a blend of technical support and customer service where you will have a first … pm. Hybrid working with the office available in York. You are required to work from the office 3 days per week. Key Responsibilities: Responsible for the first-line technical support for hardware, software, SaaS application and network-related issues of Optix clients. Managing client contact via phone and email, aiming to resolve 90% of issues and … new concepts and ideas to benefit the team and company. Once fully trained, assist with training and mentoring new starters. The ideal candidate will have: Previous experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable. Experience using desktop support tools is desirable. A team player who More ❯

We're supporting a growing organisation as they prepare to add a new First Line Support professional to the team. You'll be the go-to person for all things first line: resolving user issues, setting up kit, troubleshooting basic networking, and keeping things running smoothly when the rest of the team is tied … you'll be closely supported by experienced engineers who want to help you grow. What You'll Be Doing: Acting as the first point of contact for IT support queries Troubleshooting issues with screens, phones, basic networking, patching, and POE devices Escalating more complex issues while keeping users informed Getting involved in small change requests and support … system improvements Working full-time in the office (37.5 hours per week), including some weekend work on a rota What You'll Bring: Some experience in an IT support or helpdesk environment (could be from a previous role, internship or placement) A problem-solving mindset - you're someone who takes ownership and figures things out Good communication skills More ❯

We're supporting a growing organisation as they prepare to add a new First Line Support professional to the team. You'll be the go-to person for all things first line: resolving user issues, setting up kit, troubleshooting basic networking, and keeping things running smoothly when the rest of the team is tied … you'll be closely supported by experienced engineers who want to help you grow. What You'll Be Doing: Acting as the first point of contact for IT support queries Troubleshooting issues with screens, phones, basic networking, patching, and POE devices Escalating more complex issues while keeping users informed Getting involved in small change requests and support … system improvements Working full-time in the office (37.5 hours per week), including some weekend work on a rota What You'll Bring: Some experience in an IT support or helpdesk environment (could be from a previous role, internship or placement) A problem-solving mindset - you're someone who takes ownership and figures things out Good communication skills More ❯

posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. IT/AV First Line Support (90293) Reference: AUG Expiry date: 2025-08-:59:00.000 Location: Liverpool The Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence … world to combat infectious, debilitating, and disabling diseases through research, education, and capacity strengthening. About the role We are seeking a proactive and customer-focused IT/AV First Line Support professional to join our IT Services (ITS) Team. In this vital role, you will be the first point of contact for IT and AV-related … support requests across the organisation. You will play a key part in ensuring our staff and students can work effectively by resolving issues, escalating when necessary, and contributing to the smooth running of IT and AV systems. About the team: The IT Services team at LSTM supports our academic, research, and administrative communities, including subsidiary partners. Based in More ❯

do. If you are looking for a place where your contributions matter and you can grow professionally, we are the place for you. Responsibilities: We are seeking a motivated 1st Line Support Technician to join our team in south Sheffield. In this role, you will: Be the first point of contact for our customers Handle More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops … servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging … technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of our customers THE CANDIDATE: Microsoft Exchange and Office 365 Server Hardware and Software Network solutions including local area networks, wide area networks and More ❯

hands-on experience by assisting schools through phone, email, and remote desktop tools, learning how to resolve technical issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support tools Log customer queries and track support tickets through to resolution Assist in identifying … in training sessions and use online resources and webinars to build your knowledge Assist with creating and updating help guides and documentation Help colleagues with various administrative and support tasks Commit to learning about school processes, data protection, and education standards Follow company policies, including health & safety and equality practices Training Customer Service Practitioner Level 2. Upon completion … D (Essential) Maths GCSE, grade 3/D (Essential) About the Employer KEYSTONE MIS LIMITED Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK. We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many More ❯