1st Line Support Jobs in the North of England

1 to 13 of 13 1st Line Support Jobs in the North of England

Application Support Analyst / 1st Line Support Engineer

Shipley, West Yorkshire, Yorkshire, United Kingdom
Watermark Technologies Limited
insurance, healthcare and accountancy and more. Core Responsibilities: As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a chat system. You will be resolving 1st line … You: Requirements: At least 2 years previous experience as a Customer Support or Technical Support Representative in a complex environment 1st Line Support and remote troubleshooting experience ideal Excellent written and spoken English. Great communication skills are a must Desirables: MS … Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, Application Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role. more »
Employment Type: Permanent
Salary: £26,000
Posted:

1st Line Support Engineer

West Yorkshire, United Kingdom
Proactive Appointments
1st Line Support Engineer – West Yorkshire 1st Line Support Engineer -West Yorkshire – Our client is looking for a site-based 1st Line Engineer with a leaning towards Network/Infrastructure rather than Software Support. You will be … based locally in West Yorkshire, as the role will be site-based. You will have the following: - ITIL Certified Strong 1st Line Support knowledge Infrastructure/Network Knowledge Experience of troubleshooting MS Office Server Installs Mac/Windows knowledge Experience of upgrades and Installs If … this could be your next inside IR35 Support contract, please forward your cv in the first instance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. more »
Employment Type: Contract
Rate: £170 - £200/day Inside IR35
Posted:

1st Line Support Engineer

Bolton, Greater Manchester, United Kingdom
First Military Recruitment Ltd
LB275: 1st Line Support Engineer Location: Bolton Salary : £24,000 Overview: First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a IT Support Engineer. Providing technical help/assistance on Electronic Point of Sale System … holder will assist in the efficient and effective running of the IT Support Desk and be primarily responsible for the provision of 1st tier IT Service support. This will involve analysis of all telephone/voicemail/email Support calls, logging relevant information into the … Support Desk database system and keeping customers informed regarding subsequent progress and effecting appropriate 1st line repairs, achieving a satisfactory conclusion to faults within designated timescales and quality of service standards. The post holder is expected to analyse 1st line faults, identify more »
Employment Type: Permanent
Salary: £24000/annum
Posted:

1st Line Support Technician

Sheffield, South Yorkshire, United Kingdom
Elevation Recruitment Group
at Elevation Recruitment Group we are pleased to be working with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. ** Site based role Monday to Friday – license & own vehicle require as some potential travel ** My client is … seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. … hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in more »
Employment Type: Permanent
Salary: £20000 - £24000/annum
Posted:

1st Line Support Engineer

Manchester, United Kingdom
BeTechnology Group
1st Line Support Engineer - Manchester City Centre - £24,000 (onsite) My client are seeking a 1st Line IT Support Engineer to join their IT team. The successful candidate will be the first point of contact for all IT-related … queries and issues, providing effective and efficient support to ensure smooth and continuous operations across the organisation. Key Responsibilities: Provide First-Level Support: Act as the initial point of contact for all technical support issues, responding to requests via phone, email, and in-person. … Maintenance: Perform routine maintenance tasks, such as updates and backups, to ensure systems run efficiently. Documentation: Create and maintain detailed documentation of all support activities, solutions, and user guides. Escalation: Escalate unresolved issues to relevant teams, providing detailed information and context to ensure a smooth handover. Asset Management more »
Employment Type: Permanent
Salary: £24000 - £25000/annum Benefits
Posted:

Helpdesk Technician (1st Line Support)

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
In Technology Group Limited
We are partnering with a leading managed service provider in Newcastle, dedicated to offering top-notch IT solutions and support to a diverse range of clients. Our client prides itself on its innovative approach and exceptional customer … service, making them a standout in the industry. They provide a nurturing and dynamic work environment where employees can excel and grow. Helpdesk Technician (1st Line Support) Newcastle/Onsite £25,000 - £27,000 Main Duties: Serve as the first point of contact for clients … seeking technical assistance. Provide 1st line support through the helpdesk system, resolving technical issues efficiently and professionally. Troubleshoot and resolve hardware, software, and network issues. Assist with the setup, configuration, and maintenance of IT equipment and systems. Log and track support requests, ensuring more »
Employment Type: Permanent
Salary: £24,000
Posted:

First Line IT Support - Hull

Hessle, East Riding of Yorkshire, United Kingdom
Principal IT
1st Line IT Support Technician x2 - Hull/Hessle - £25,000 to £28,000 Our client who is a well-known business based in Hull & Hessle who is now looking for a 1st Line IT Support Technician to come and … join their team to help with their Support systems. Within this role you will be expected to take ownership of support tickets raised from their clients. You will also be involved in the rapid growth of this business which would include learning new products and new … per annum along with 25 days holiday + Bank Holidays. How to Apply If you are interested in hearing more about this 1st Line IT Support Vacancy or interested in applying for the role please follow the link below or contact Principal IT Directly. more »
Employment Type: Permanent
Salary: £25000 - £28000/annum
Posted:

IT 1st Line Support Engineer

Rotherham, Canklow, South Yorkshire, United Kingdom
Elevation Recruitment Group
Elevation Recruitment seek a 1st Line Support Engineer to work for one of our key clients in Rotherham. As an 1st Line Engineer, your role will consist of providing essential technical support both onsite and offsite, addressing and resolving IT … ad-hoc travel to other sites in the UK. Pool car provided. Required Experience Great telephone and in-person people skills Previous IT support experience is a must (MSP Preferable) Eager to learn and develop a career in IT Office 365 & Exchange Online SharePoint and Teams Windows OS more »
Employment Type: Permanent
Salary: £23000 - £25000/annum
Posted:

Helpdesk Technician (1st Line Support)

Sheffield, South Yorkshire, United Kingdom
In Technology Group
focuses on providing first-line technical support to clients, ensuring efficient resolution of issues and excellent customer service. Helpdesk Technician (1st Line Support) Sheffield/Onsite £25,000 - £27,000 Main Duties: Act as the initial point of contact for technical … support queries via phone, email, or ticketing system. Diagnose and resolve technical issues, escalating more complex problems to senior technicians when necessary. Provide assistance with software installations, upgrades, and configurations. Maintain accurate records of all support activities and interactions using the ticketing system. Ensure timely resolution … improvement of technical documentation and knowledge base articles. Tech Stack: Microsoft Windows Operating Systems Office 365 Basic network troubleshooting (DNS, DHCP) Remote desktop support tools Benefits: Competitive salary ranging from £25,000 to £27,000 annually 28 days holiday plus bank holidays Company pension scheme Health and wellness more »
Employment Type: Permanent
Salary: £25000 - £27000/annum 28 days holiday, pension, discount
Posted:

1st Line Support Engineer - GBP 30000

Windermere, Cumbria, North West, United Kingdom
Nextech Group Limited
Role - 1st Line Engineer/Onsite Engineer Location - Windermere Salary - £30,000 Industry - Education Benefits - Amazing holidays and pension Role Overview: We are seeking a passionate 1st Line Engineer/Onsite Engineer to work with a long-lasting client of ours in Windermere. This … role is pivotal in our Education managed IT support services. Ideal candidates will have practical experience in IT support and project delivery, either within an MSP environment or as part of an internal IT team and are ready to take the next step in their career. … is essential. Responsibilities: * Manage all incidents and customer requests from receipt to resolution and closure. * Troubleshoot and diagnose desktop and system issues, providing support both remotely and on-site within SLAs. * Respond to user queries regarding software or hardware via ticketing system, phone, or in person. * Maintain and more »
Employment Type: Permanent
Salary: £30,000
Posted:

1st Line IT Support Apprenticeship

Manchester, United Kingdom
Randstad Delivery
looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: 1st Line IT Support Apprentice Pay: £15,000 per annum 18 Month Apprenticeship with a view of a full-time permanent … Hours: Monday - Friday 09:00am - 17:30pm Location - Manchester (Central) Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will … also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage more »
Employment Type: Apprenticeship
Salary: £15000/annum
Posted:

1st Line / Help Desk Support Adviser

Warrington, Cheshire, Risley, United Kingdom
Hybrid / WFH Options
Brook Street
We are currently recruiting for a 1st Line Helpdesk Support Advisor for a well-established software services company. Our client has a fantastic approach to flexible working offering hybrid working with only two days at the Birchwood, Warrington office (Tues & Weds) Salary range: £25,000+ … databases " To ensure system back-ups are performed in accordance with timescales agreed with the Office Manager " To undertake those tasks required to support the corporate infrastructure " Any other tasks assigned from time to time by your manager Required Skills and Attributes " Demonstrate time management skills " Ability to … Flexibility in responding to changing demands " Demonstrate good level of PC keyboard/mouse skills " Experience within an IT role preferable, especially a support position " Formal Qualifications: Relevant industry desired but not essential Desirable skills add attributes " Experience with Unix applications " Experience with SQL Please apply today if more »
Employment Type: Permanent
Salary: £25000/annum To be discussed
Posted:

1st Line Support Apprentice

1 PAVILION SQUARE, WESTHOUGHTON, BOLTON, England
ETL IT LIMITED
To provide first-level technical support to end-users, resolving software and hardware related issues, and escalating complex issues to senior IT staff. The role aims to help the apprentice develop key IT support skills while contributing to the smooth running of the organization’s technology … infrastructure. Role Answer incoming calls, emails, and tickets from end-users needing technical support Identify, log, and resolve basic technical issues relating to software, hardware, and networking Provide support for common applications such as Microsoft Office, email clients, and web browsers Assist in setting up, configuring more »
Employment Type: Advanced Apprenticeship
Salary: £12,480.00
Posted:
1st Line Support
the North of England
10th Percentile
£19,500
25th Percentile
£21,000
Median
£23,500
75th Percentile
£25,250
90th Percentile
£27,450