1 to 25 of 51 1st Line Support Jobs in the North of England

services that will keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit … a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases … a first-time fix focus, working on your initiative to resolve issues for clients and escalating issues where necessary. The key tasks include: Taking, analysing and resolving all first line support calls from clients. Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system. Control of our system monitoring More ❯

Permanent SALARY: Competitive and based on experience and qualifications. LOCATION: Manchester, Newcastle or Glasgow Duties and responsibilities will include : Oversee the IT HelpDesk to ensure timely resolution of support requests, prioritizing tasks and meeting SLAs, while providing technical assistance via phone, email, and ticketing systems. Diagnose and resolve hardware/software issues on desktops, laptops, mobile devices, and … IT support processes. REQUIREMENTS Essential requirements include: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles. Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office 365 and other common software applications. … remote support tools. Certifications such as CompTIA Network+ or equivalent. ITIL Foundation certification or similar is a plus. THE POSITION We are looking for a full-time 1st Line IT Support Engineer to join our team. In this role, you will be the first point of contact for technical support, addressing More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly … IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when … Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Benefits Career progression opportunities. Company pension Health & wellbeing programme On-site parking Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider Bowdon Associates is a member of the Guild of Quality More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is … known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth objectives. We are offering an exciting opportunity for an experienced 1st Line Support Engineer to join our expanding team. In this role, you will play a key part in maintaining high standards of client service as we grow our … knowledge effectively. Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The … company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals. They are offering an exciting opportunity for an experienced support engineer to join their growing team. In this role, you will uphold high standards of client service as they expand their delivery capabilities. Key Requirements: Reliable and self-driven … technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

you thrive on fixing issues first time round and love delivering top-notch support? Is your communication as sharp as your technical skills? If so, this First Line Support Engineer role could be your next big move! We're on the lookout for someone who’s ready to be the first point of contact … for our customers, confidently diagnosing and resolving technical issues with a smile. Does this sound like you? Keep reading as your next challenge starts here! As a First Line Support Engineer, your responsibilities will include... Responding to phone and email support requests, diagnosing technical problems. Providing 1st line support … Contribute to IT related projects. Following agreed process and procedures to ensure a smooth process and support. Maintenance of all IT service documentation. We are looking for a First Line Support Engineer with the following skills and experience... Experience working as a 1st Line Support engineer. Experience of remote access tools. More ❯

Job Title: 1st Line Technical Support Location: Runcorn Salary: £28,461.32 Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week About Us: At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes … a difference. We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours. Key Responsibilities: In accordance with the defined ITIL processes provide incident management, request fulfilment, and … at all times. Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications. Support the Platform Specialists to perform client and server patching as and when required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience of working on More ❯

North West Location: Runcorn Salary Description: Competitive Posted: 30/06/2025 Recruiter: Phoenix Medical Supplies Job Ref: kal-PHOENIXMedicalSuppliesLimited-44437-63737-en Job Views: 1 Job Title:1st Line Technical SupportLocation:RuncornSalary: £28,461.32Working Pattern:Monday to Friday 09.00 – 17.15, 37.5 hour per weekAbout Us:At Phoenix Medical Supplies, we pride ourselves on delivering top … be a part of a team that really makes a difference.We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.Key Responsibilities:In accordance with the defined ITIL … ConnectBuetema MDEMultePOSAvaya telephone system administration including Contact Centre.What We Offer25 days (pro rata) annual leave plus bank holidays, increasing with length of serviceMedicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)iTrent Financial Wellbeing – an app to help manage and access your pay flexiblyHigh street discounts and offersEmployee Assistance Programme (EAP)Contributory Pension SchemeFully More ❯

a part of a team that really makes a difference. We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies, and distribution centres during operational service hours. Key Responsibilities: Provide incident management, request fulfilment … IT and Data Security standards and policies at all times. Monitor key business systems for performance and availability through event and system monitoring, enabling reactive and proactive management. Support Platform Specialists in client and server patching as required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience in an IT field role with exposure More ❯

1st Line IT Support Engineer - Desktop, SaaS, Applications Join to apply for the 1st Line IT Support Engineer - Desktop, SaaS, Applications role at SB Software Ltd 1st Line IT Support Engineer - Desktop, SaaS, Applications Join to apply for the 1st Line IT … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software. Our vending management software was created right from … still continuing to grow apace, as new clients choose to join up. A typical week as a SaaS/IT Support Engineer: + Effectively responding to first-line support queries from customers using the company’s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues More ❯

Join to apply for the 1st Line Technical Support role at Community Integrated Care Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the 1st Line Technical Support role at Community Integrated Care Are you 1st in line … a tech-savvy problem solver with a passion for helping others? Join Community Integrated Care, one of the UK’s largest and most successful social care charities, as a 1st Line IT Helpdesk Support Technician to join our IT team based at our head office in Widnes. You’ll be the first point of contact … Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life. Are you 1st in line for IT support ??? Are you a tech-savvy problem solver with a passion for helping others? Join Community Integrated Care, one of the More ❯

vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role At a Glance 1st Line IT Support Engineer - Desktop, SaaS, Applications Location: Sheffield (S8)/Hybrid 2 Fixed Days Per Week Salary: £25,000 - £28,000 Dependent on Experience … growing in EMEA. Role Purpose: Supporting, engaging, and managing clients' use of our vending management system to enhance their profitability and efficiency. Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us We are SB Software. Our vending management software was created to make … integration, serving the British Isles and expanding rapidly as new clients join us. A typical week as a SaaS/IT Support Engineer: Responding effectively to first-line support queries from customers via phone and email Providing accurate, efficient, and customer-focused responses Escalating issues to 2nd line support when More ❯

Social network you want to login/join with: 1st Line IT Support Engineer - Desktop, SaaS, Applications - Hybrid - 19353, Sheffield col-narrow-left Client: Location: Sheffield, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 92955aec7c70 Job Views: 33 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: We … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software. Our vending management software was created right from … grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company’s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues More ❯

lookout for a new role? I’ve got an opportunity that could be of interest to you. A prestigious opportunity with a global multi-disciplinary design practice for a 1st Line Support Engineer to join our team. Based in our Manchester studio, 3 days a week, with the ability to qualify for UK SC Security … clearance is essential. Responsibilities include: Acting as the primary point of contact for global IT support Offering guidance from our knowledge base and attempting first-time fixes with staff Consistently hitting initial response targets for queries raised via our support channels Escalating tickets in a timely manner, ensuring SLA targets remain achievable Accurately recording all relevant More ❯

the lookout for a new role? I've got an opportunity that could be of interest to you. Prestigious opportunity with a Global multi-disciplinary Design Practice for a 1st Line Support Engineer to join our team. Based in our Manchester studio, 3 days a week, the ability to qualify for UK SC Security clearance … is essential. You will be responsible for:- Acting as the primary point of contact for global IT Support Offering guidance from our knowledgebase and attempting first time fixes with staff Consistently hitting initial response targets to queries raised via our support channels Escalating tickets in a timely manner, ensuring SLA targets remain achievable Accurately recording all More ❯

Social network you want to login/join with: First Line Technical Support, Saint Helens col-narrow-left Client: PHOENIX Medical Supplies Limited Location: Saint Helens, United Kingdom … Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: abf8fbc81dd0 Job Views: 6 Posted: 25.06.2025 Expiry Date: 09.08.2025 col-wide Job Description: Description Job Title: 1st Line Technical Support Location: Runcorn Working Pattern: Monday to Friday – , hours per week About Us: At Phoenix Medical Supplies, we pride ourselves on delivering top … Service Operation. Ensure compliance with relevant IT and Data Security standards and policies. Monitor key business systems for performance and availability, managing infrastructure and applications proactively and reactively. Support Platform Specialists with client and server patching as needed. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience in an IT field role; exposure to More ❯

Social network you want to login/join with: 1st Line Support Engineer up to £25,000 DOE Preston | Permanent Preston (MUST HAVE FULL UK LICENSE) Code Red are working with a fantastic automotive client of ours who are actively seeking a 1st Line Support Engineer to join their team More ❯

do. If you are looking for a place where your contributions matter and you can grow professionally, we are the place for you. Responsibilities: We are seeking a motivated 1st Line Support Technician to join our team in south Sheffield. In this role, you will: Be the first point of contact for our customers Handle More ❯

Monday – Friday 9:00-17:30 (flexible/hybrid working may be an option) We are seeking a 1st Line IT Support Engineer to join our existing team in the Manchester Studio. Working with and being supported by a dedicated Central Services team, you will gain exposure to multiple technologies whilst working on our in … house ITSM platform. About the role Duties and responsibilities Act as the primary point of contact for global BDP IT Support Offer guidance from our knowledgebase and attempt first time fixes with staff Contribute to our knowledgebase as solutions are discovered Consistently hit initial response targets to queries raised via our support channels Escalate tickets in More ❯

Join to apply for the 1st Line Support Engineer role at Firstcom Europe Ltd . We are looking for an experienced IT Support Engineer to join our team. The role involves handling initial inquiries and incidents reported by customers, troubleshooting, and resolving technical issues such as password resets, software installations, and providing support … organizational skills. The candidate should have a good working knowledge of the following areas: Microsoft 365 (Email, SharePoint, OneDrive) Active Directory DNS, DHCP, File & Print Windows 10 & 11 support Microsoft Office Applications It would be advantageous to have knowledge in: Virtualization technologies Switching & Firewall technologies Backup software for Servers and Microsoft 365 3CX Telephone systems Company Benefits include … per year. Schedule: Monday to Friday. Work Location: In person. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT System Training and Support #J-18808-Ljbffr More ❯

Social network you want to login/join with: 1st Line Support Engineer, Warrington, Cheshire col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 25.05.2025 Expiry Date: 09.07.2025 col-wide Job Description: Job role: 1st Line Support Engineer Clearance … join a leading Microsoft Partner. The company specializes in delivering solutions to high-profile government, banking, and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington. Key Responsibilities Providing first-line technical … and resolving incidents via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD. Experience with Intune deployments. Experience building More ❯

Social network you want to login/join with: Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to … join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington. Key Responsibilities Providing first-line technical … and resolving incidents via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building More ❯

Job Title: 1st Line Support technician Location: Crosshills, BD20 8TA Salary: £25,000 starting salary though with a review after probation and a review annually Position: Permanent Full/Part time (Flexible Hours available) The company are currently looking for a 1st Line Support technician to join their small but … VOIP. Experience with basic hardware, software, and networking is essential. Experience with any additional platforms would be advantageous. Day to day duties will involve answering the phone/support emails and dealing the support issues and logging them into a helpdesk system. Therefore, being organised and being able to prioritize work load is a must. Site … your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st More ❯

Job Title: 1st Line Support technician Location: Crosshills, BD20 8TA Salary: 25,000 starting salary though with a review after probation and a review annually Position: Permanent Full/Part time (Flexible Hours available) The company are currently looking for a 1st Line Support technician to join their small but … VOIP. Experience with basic hardware, software, and networking is essential. Experience with any additional platforms would be advantageous. Day to day duties will involve answering the phone/support emails and dealing the support issues and logging them into a helpdesk system. Therefore, being organised and being able to prioritize work load is a must. Site … your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st More ❯

Job Title: 1st Line Support technician Location: Crosshills, BD20 8TA Salary: £25,000 starting salary though with a review after probation and a review annually Position: Permanent Full/Part time (Flexible Hours available) The company are currently looking for a 1st Line Support technician to join their small but … VOIP. Experience with basic hardware, software, and networking is essential. Experience with any additional platforms would be advantageous. Day to day duties will involve answering the phone/support emails and dealing the support issues and logging them into a helpdesk system. Therefore, being organised and being able to prioritize work load is a must. Site … your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st More ❯