26 to 28 of 28 SLA Jobs in Northern Ireland

lead role in the development, maintenance, and operation of IT service processes, including: Incident Management. Service Request Management. Problem Management. Change Management. Contract/SLA Management. IT-related procurement. IT Asset Management. IT Service reporting. Continual Service Improvement. Leading a team of IT Service Desk staff, offering necessary direction, support … years of relevant experience within the last four years working in an IT Service Desk environment Demonstrated experience in: Incident Management. Service Request Management. SLA Management. IT Service Reporting. Experience managing a team, including planning, prioritising, and resource management in a collaborative team environment. Strong troubleshooting skills. Proven focus on More ❯

Fixed Term Contract Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. This role is offered on a 12-month … the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done More ❯

Fixed Term Contract Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. This role is offered on a 12-month … the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done More ❯