26 to 27 of 27 Service Delivery Jobs in Northern Ireland

We are seeking an experienced and proactive NOC Shift Lead to join a 24/7 operations team based in Belfast . This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will have a strong technical background, proven leadership ability, and a commitment to … service excellence in a shift-based environment. 📍 Location: Belfast ⏰ Shift Pattern: 4 days on (7am–7pm), 4 days off, 4 nights on (7pm–7am), 4 days off 💼 Type: Full-time, 24/7 Operations Role Overview As a NOC Shift Lead , you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service … and accurately documented. Maintain clear and consistent communication with customers during fault resolution. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis and contribute to ongoing service improvement. Shift Lead Responsibilities Lead and coordinate shift team activities, including monitoring, call handling, and incident management. Provide leadership and direction to ensure consistent, high-quality service delivery. More ❯

Are you passionate about using data to drive insight, improvement, and public service impact? We're recruiting on behalf of the Northern Ireland Fire & Rescue Service (NIFRS) for a Data Processing & Analysis Officer within the Service Improvement Directorate . This is a fantastic opportunity to play a key role in supporting the organisation's digital transformation and … performance reporting, ensuring NIFRS continues to deliver an effective and efficient service to the public. You'll contribute to research, data analysis, and reporting projects that directly influence operational strategy, risk profiling, and performance management across Northern Ireland. The Role As part of the Data Processing & Analysis Team, you will: Deliver timely, accurate and professional data processing and analysis … internal stakeholders to understand data needs, provide analytical insights, and ensure customer satisfaction. Collate, cleanse, and analyse internal and external datasets-producing meaningful insights that inform performance, risk, and service delivery. Develop methodologies for digital and geospatial analysis, dashboards, and performance reports. Contribute to the development and maintenance of the NIFRS Data Warehouse and digital reporting systems. Ensure all More ❯