1 to 25 of 62 Customer Service Jobs in Oxfordshire

Customer Service Advisor Witney (Hybrid) £25,000-£27,000 We are currently seeking an Italian speaking Customer Service Advisor to join our client, a leading technology company in Witney. In this role, you will support the team in delivering high quality system support, resolving queries from clients around the world including Italian speaking customers. It is … essential that you can communicate in both English and Italian, via email and phone, fluently to business level. The ideal person will have a strong customer service background and be driven to deliver a fantastic professional service. Upholding the excellent levels of communication and care that this company prides themselves on. It is a busy role requiring you … to prioritise work and be able to enter data accurately and efficiently. Customer Service Advisor duties (job description can be provided) Be part of the Professional Services Team and helpdesk function, using both the Italian and English language. Service the needs of the companys customer portfolio to maintain their online presence and offer proactive advice. Deliver More ❯

improve people's lives and have committed to delivering £60m worth of support over the next three years. The Role: Lead and manage the provision of best-in-class customer service and experience to Nominet's customers, members, and stakeholders. This includes domain registrants, registrars, and range of customers for critical services that Nominet provides. You will play … a key role in improving our customer experience, driving operational excellence, managing performance, and supporting strategic growth within the Customer function. What you'll be doing: Lead an experienced team of Customer Service Advisors in providing excellent customer support Develop and implement new processes and technology-led solutions to improve the customer experience and … team efficiency Act as the operational escalation point for all customer issues Collaborate on a suitable technology roadmap to improve operational efficiency and enhance customer services Ensure service levels are met and ideally exceeded, with a focus on continuous improvement Manage and support a cross-functional team, ensuring appropriate skills, performance, and development Oversee relationships and performance More ❯

Graduate Support Analyst, Excel, Data Analytics, Data Entry, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and excellent Excel skills, including experience with pivot tables and VLOOKUPs? If so, this could be the ideal opportunity to kick-start your career! My client, a forward-thinking Oxfordshire-based organisation, is looking for a … Customer Service Specialist/Graduate Support Analyst to join their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you’ll work closely with a small, collaborative team, using your technical skills … to enhance customer interactions. You’ll be responsible for handling customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You’ll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : Responsibilities Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It is … a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is focused on successfully owning and managing the delivery of the operational services for live examinations. They are also responsible for the delivery of an examination session, service More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career!My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst … to join their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you’ll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You’ll be responsible … for handling customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You’ll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career! My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst … to join their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you'll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You'll be responsible … for handling customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are More ❯

new tools and services to support business growth. Bókun acts as a booking engine, an inventory channel manager, a price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies. About Tripadvisor Tripadvisor, the world's largest travel site , is on a mission to enable travelers to unleash … the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. What you'll do: As a Technical Customer Service Advisor at Bókun, you will undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will …/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. Your key responsibilities will include: Handle English & Italian emails, calls, or chats according to company policy. Troubleshooting incoming issues, identifying root causes, and finding a path to resolution. More ❯

automation. Our success not only comes due to our innovative automation solutions, and dedicated teams of experts, but also our ability to deliver our projects with excellence placing the customer's needs first to collaboratively deliver a warehouse automation solution that enables our customer's business to meet its operational needs. As Project Director, you will have the … date and maintained throughout the project lifecycle. Maintain good control over the cost development of the contract and give accurate predictions of over or under-spending. Deal with the customer on all contractual matters, including claim management with office support as necessary. Maintain and implement an up-to-date project schedule. Produce invoice schedules and ensure that the customer is correctly invoiced. Coordinate the collation of appropriate handover documentation that enables the customer to safely operate and maintain the solution we're providing. Obtain signed handover of contracts and ensure amendments, variations or notices are filled under commercial. Ensure complete compliance with all site rules and regulations; Dematic, Customer, Principal Contractor as appropriate. Management and coordination More ❯

Security Service Engineer page is loaded Security Service Engineer Apply locations Banbury time type Full time posted on Posted 13 Days Ago job requisition id JR Think you know Chubb? We might just surprise you! Chubb is so much more than a fire and security business; we are an organisation that delivers innovative solutions and leverages new technologies … to provide best in class service to our expanding client base. You won't see locks and safes here, but we are proud of our 200-year heritage. Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family … Routine Inspections: inspect security systems a range of customers from commercial, domestic, and integrated systems Performing Maintenance and Repairs: Planning your own day, you'll be field based, visiting customer premises across the region Providing Technical Advice: offer guidance to our customers on security best practices and help them understand what we offer Responding to Service Calls: Engineers More ❯

We are seeking a Customer Service Advisor for a friendly well-established company near Long Hanborough. Key Responsibilities: Answering customer queries via phone, email & live chat Complaint handling Processing orders & returns Providing technical support Raising engineer visits Liaising with field engineers The ideal candidate will be f riendly and personable, have good attention to detail, takes pride More ❯

Field Service Engineer (Contrast Media Injector Systems) **An excellent opportunity for an experienced Service Engineer to join a market leader in sophisticated contrast media injector systems, offering first class opportunities for career development** Basic Salary £50,000 to £60,000 (Depending on Experience) Car Allowance £7,000 Pension Laptop Phone Bonus The Role - Field Service Engineer (Contrast … Media Injector Systems) Following expansion, they seek to recruit a customer focused and technically motivated Field Service Engineer responsible for the service, repair and maintenance of their range of contrast media injector systems. Your Background - Field Service Engineer (Contrast Media Injector Systems) To apply you should be able to demonstrate the following: Background working in a … field service or technical support role within a contrast media injector systems environment Qualified in electronics or another relevant technical discipline Impeccable customer service skills Confident and professional manner in customer facing environments The Company - Field Service Engineer (Contrast Media Injector Systems) Market leader in the medical devices and healthcare sector Stability through the fostering More ❯

Customer Operations Specialist Location: Oxford Job Summary The Customer Operations Specialist is the hands-on subject-matter expert for the order-to-ship process. You own complex, high-value or escalated orders in Microsoft Dynamics 365, ensure every transaction meets export-control and trade-compliance rules, and act as the first point of escalation for our offshore processing … team. Partnering closely with Logistics, Customer Service and Sales, you keep the customer journey friction-free while continually spotting process gaps and recommending improvements. You have no formal direct reports, but you coach new hires, share best practice and deputise for the Team Leader when required. Key Responsibilities Process standard and complex customer orders, amendments and … Create or adjust complex manual orders, bundles and split shipments, ensuring correct pricing, tax and Incoterms. Serve as the primary escalation contact for offshore order-entry teams and regional service desks; provide real-time troubleshooting and guidance. Liaise daily with Logistics, Warehouse and Finance to coordinate pick-pack-ship activities, credit holds and accurate invoicing. Train and mentor new More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality More ❯

our core integration services, we operate a thriving Ecommerce store , which you will be managing as part of this role. The Role We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the … entire customer journey - from initial enquiry through to post-sale account management. You ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business. General Responsibilities Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests … install opportunities by generating leads for the Senior Business Development Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA s Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess More ❯

Onsite Network Engineer, Reading (Must have ability to obtain SC Clearance) ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed. … The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer s network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use … and changes. Handle incoming calls and ensure customers are informed of actions taken. Knowledge, Skills, Attributes & Experience Essential Keen interest in networking and developing technical skills. Strong interpersonal and customer service skills. Previous experience in a customer-facing IT support role. At least 2 years' experience supporting and managing network infrastructure. Experience within enterprise or managed service More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

they’re very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all … site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office … Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams More ❯

Van + On-Call Bonus Join a leading equipment hire specialist offering long-term career growth, advanced training, and exceptional earning potential. As a Mobile Generator Engineer, you'll service, maintain and repair diesel generators ranging up to 1250 KVA across customer sites across Bristol and surrounding areas. You'll be part of a supportive engineering team, attending … card provided 23 days annual leave plus bank holidays Clear career progression within a national business Pension scheme and additional company benefits Key Responsibilities as the Mobile Generator Engineer: Service, fault-find and repair mobile diesel generators (up to 1250kVA) Attend breakdowns and complete preventative maintenance Complete service reports and compliance documentation accurately Participate in an on-call … rota with generous standby and overtime pay Deliver high levels of customer service and uphold strong safety standards About the company: National equipment hire group with a strong engineering backbone Invests heavily in staff development and accredited training Operates one of the UK's largest and most modern generator fleets Known for internal promotion and structured career paths More ❯

of office collaboration and remote flexibility.The Role:As the first point of contact for internal IT support, you'll be providing high-quality technical assistance to end users, managing service requests and incidents, and playing a vital part in maintaining IT governance and device lifecycle management.Key responsibilities include: Delivering first-line IT support to internal users across multiple sites. … onboarding and offboarding processes. Managing the IT asset register and hardware lifecycle. Supporting Microsoft 365, Active Directory and general software/hardware troubleshooting. Ensuring effective ticket resolution through the service management tool. Identifying recurring issues and escalating as appropriate. Maintaining documentation and knowledge base articles. Essential Qualifications & Experience: 2+ years in a similar IT support or service desk … or higher). CompTIA A+ certification. Strong technical understanding of Windows OS, Microsoft 365 and Active Directory. Basic networking knowledge (TCP/IP, DNS, DHCP). Excellent communication and customer service skills. Full UK driving licence. Desirable: CompTIA Network+/Security+ Microsoft MS-102 certification Familiarity with Microsoft Intune, Android Enterprise or Azure Previous experience in industrial or More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of fire alarms • Fire alarm installation and service experience • Excellent … customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. We offer a wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due … to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave If you are looking for a new challenge and want to work for a forward More ❯

Field Service Engineer - Uninterruptible Power Supplies. Based : Thame, Oxfordshire. ROLE OVERVIEW As a Field Service Engineer, you will play a crucial role in ensuring the reliable operation of critical power systems. Your responsibilities will include commissioning, maintenance, service, and repair activities related to various uninterruptible power supply (UPS) solutions. Working in critical power environments, you will demonstrate … a wide range of businesses, demonstrating excellent communication skills and full ownership of assigned tasks. These tasks will include commissioning and activating newly installed equipment, as well as maintenance, service, and repair activities on different types of UPS system solutions. We provide comprehensive product training to equip you with the necessary skills. As a Field Service Engineer, you … will utilise technical literature, including schematic diagrams, service and maintenance manuals, and installation guidelines. Your goal is to complete tasks to a high standard, following established processes and collaborating effectively within a team environment. Your role will involve technical site analysis to resolve customer issues and perform field service duties related to a variety of electrical distribution More ❯

resolving technical issues, maintaining essential systems, and ensuring the consistent delivery of IT services. You’ll also build valuable skills in problem-solving, multi-channel user support, and continuous service improvement. This role is perfect for someone eager to develop their IT career and make a real impact from day one. Each week, you’ll have dedicated time to … and development once you complete your apprenticeship Key responsibilities include: Responding to support calls, emails, and tickets from Valda users, resolving or escalating issues as needed Managing and updating service desk tickets in line with internal SLAs Coordinating with IT suppliers to maintain appropriate stock levels of equipment and consumables Documenting processes and procedures for the internal IT knowledge … base Diagnosing, imaging, and repairing PCs and laptops Monitoring system alerts via the IT Service Desk inbox Setting up workstations for new employees and supporting office and desk moves Providing high levels of customer service to all Valda staff The Spark we’re Looking For We’re looking for someone curious, motivated, and eager to start their More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications Microsoft More ❯

We are pleased to partner with a SaaS client in Oxford to recruit a permanent Customer Support Advisor to join the team. Paying up to £26,000 with 10% bonus. This is a hybrid role, in the office 2 days a week near Central Oxford. Key Responsibilities : Build a rapport and strong relationship with customers by offering support and … coherent with company records and policies. Making 10-15 outbound calls a day to help guide customers through validation queries. Assisting with general inbound phone cover to help with customer support. Skills & Experience: Previous experience in a customer service environment Working knowledge of data management and data analysis Demonstrable experience of process improvement Proven track record of … working to deadlines and targets Customer contact through inbound and high volume of outbound calls Ability to adapt to the needs of a growing business Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more More ❯

We are pleased to partner with a SaaS client in Oxford to recruit a permanent Customer Support Advisor to join the team. Paying up to £26,000 with 10% bonus. This is a hybrid role, in the office 2 days a week near Central Oxford. Key Responsibilities : Build a rapport and strong relationship with customers by offering support and … coherent with company records and policies. Making 10-15 outbound calls a day to help guide customers through validation queries. Assisting with general inbound phone cover to help with customer support. Skills & Experience: Previous experience in a customer service environment Working knowledge of data management and data analysis Demonstrable experience of process improvement Proven track record of … working to deadlines and targets Customer contact through inbound and high volume of outbound calls Ability to adapt to the needs of a growing business Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more More ❯