1 to 25 of 43 Customer Service Jobs in Oxfordshire

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless … experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand each customer persona and their specific needs Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly Establish communication mediums lines between customers and More ❯

customers at the heart of everything we do. We operate across twenty counties spanning from the Midlands, Southeast and Southwest. Our plans include providing the best and most efficient service, making maximum use of technology. In 2019 we pioneered the industry with a cutting-edge online ordering platform, enabling customers to track their deliveries - a first in UK foodservice. … category gaps, set objectives, and successfully secure new sales maximising the average drop value. You will report to the Regional Sales Manager and will be supported by a designated customer service advisor. Key responsibilities: Achieve sales and margin targets Win & retain profitable new business Retain and grow existing customer sales and margins Ensure regular customer contact … to achieve outstanding customer service Work with internal departments and suppliers to maximise sales, margins and product knowledge Have a good understanding of your geographical target area to grow reputation and suggest ideas to the business Ensure all relevant administrative and reporting requirements are fulfilled within deadlines set What makes a great Business Development Manager? You will be More ❯

Field Service Engineer Home based - Oxford and surrounding region £40k + car + exceptional benefits + call out allowance of up to £7500 + expenses Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result … of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory … equipment associated with Clinical and Industrial markets in the Oxfordshire region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name blue More ❯

Field Service Engineer Reading/Basingstoke/Andover area 40k basic + car/allowance + call out rota up to 7500 + exceptional benefits Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result … of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory … equipment associated with Clinical and Industrial markets in the Reading region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name More ❯

Previous customer service experience in a fast-paced environment required Great opportunity to progress your career, skills and knowledge About Our Client This opportunity is with a fast-growing medium-sized company in the Technology sector based near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations. … Job Description Key responsibilities of the Customer Support Supervisor include: Lead and support a small team of advisors, fostering a positive and collaborative working environment. Oversee day-to-day operations of the customer support function, ensuring customer interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor … team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. Use data and reporting tools to track performance metrics and identify areas for improvement. Ensure compliance with relevant regulations and internal policies. The Successful Applicant The successful More ❯

Our global client is currently seeking a passionate Senior Customer Support Coordinator to provide essential after-sales support and foster strong customer relationships. You’ll collaborate with the sales team to ensure seamless service and drive business growth. This is a 16 month maternity cover contract. Key Responsibilities: Supervise the day-to-day activities of the Customer Support team Ensure accurate processing of orders, quotes, and invoices Resolve customer queries efficiently and professionally Support ERP system development and maintain data accuracy Collaborate with business development managers to drive sales and customer satisfaction Ensure KPIs and business growth targets are met Required Skills & Experience: 2+ years in customer service Experience with ERP and … systems (e.g., Priority, HubSpot) Strong communication, organizational, and problem-solving skills Ability to work independently and with cross-functional teams High attention to detail and professionalism Desirable: City & Guilds Customer Service Level 1 (or higher) GCSEs in English, Maths, and Science Benefits: Company pension Free on-site parking Sick pay More ❯

our established security team as a Multi-Site Officer covering a number of assignments within Oxfordshire and surrounding areas. You will be required to provide a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times. The successful candidate must have a valid SIA Licence as a minimum. You will … legal requirements Contributing to team effort by accomplishing related results as needed Acting as a first line support to customers and visitors to site, providing a professional and friendly service Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action Maintaining professional conduct at all times Requirements Full 5-year … employment or education checkable history Valid frontline SIA licence DS or SG Valid UK Driving Licence with access to a vehicle Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in More ❯

Job Title: 1st Line Support Engineer Salary: £25,000-£27,000 per annum Location: Oxford Industry: Managed Service Provider (MSP) About the Role We are looking for a motivated and customer-focused 1st Line Support Engineer to join our client's growing Managed Service Provider (MSP) team. You'll be the first point of contact for clients … first line of support for client IT queries via phone, email, and ticketing system Troubleshoot hardware, software, and network issues Log, prioritise, and escalate incidents when necessary Provide excellent customer service, keeping clients updated throughout the process Support the onboarding of new users, including account setups and configurations Document solutions and contribute to the internal knowledge base Skills … Office 365, and common desktop applications Basic knowledge of networking concepts (DNS, DHCP, TCP/IP) Strong problem-solving skills and a logical approach to troubleshooting Excellent communication and customer service skills What We Offer £25,000-£27,000 annual salary Exposure to a wide range of IT systems and environments Ongoing training and career development opportunities Supportive More ❯

IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities Service Desk and Technical Assistance: · First line ‘break-fix’ assistance to school-based users as directed by the site Service Desk queue · Use the service desk software to … Communicate with school-based staff to inform them of the action and progress of reported problems · Assist school-based staff and students with technical issues* · Provide high levels of customer service Hardware/Software Support and Fault Diagnosis: ·First-line support for workstation and laptop support. Assessment and resolution of hardware/software issues · First line support for … hardware issues · First-line support for wireless access points and hardwired network points. Basic assessment and resolution of issues · Complete troubleshooting tasks on supported infrastructure as directed by the service desk. · Test and change cables as required. (Network, USB, serial, parallel, etc) · Change and diagnose hardware equipment as directed by the service desk Routine Maintenance and Service More ❯

play a pivotal role in shaping the systems that power world-class education and research; helping design, build and maintain cutting-edge enterprise applications that drive engagement, communications and service delivery across the whole establishment. You’ll work in a highly collaborative, Agile environment as part of the Software Solutions Group – a team dedicated to delivering secure, scalable and … opportunity to work at the heart of a major digital transformation, with a strong emphasis on Microsoft cloud technologies. You’ll be hands-on with Dynamics 365 (CRM, Marketing, Customer Service), Power Platform (Power Automate, Power Pages), and a wide range of Azure services, including Azure Functions, APIM, DevOps and Data Factory. Key Skills & Experience Needed We're … particularly interested in candidates with proven expertise in the following: Microsoft Dynamics 365 (CRM, Customer Service, Marketing) – configuration, customisation, and extension Power Platform – especially Power Pages/Apps, Power Automate and Dataverse Azure – including Azure Functions, API Management (APIM), Azure DevOps, and Data Factory Strong programming skills in C#, JavaScript, HTML/CSS Please apply for full details More ❯

play a pivotal role in shaping the systems that power world-class education and research; helping design, build and maintain cutting-edge enterprise applications that drive engagement, communications and service delivery across the whole establishment. You’ll work in a highly collaborative, Agile environment as part of the Software Solutions Group – a team dedicated to delivering secure, scalable and … opportunity to work at the heart of a major digital transformation, with a strong emphasis on Microsoft cloud technologies. You’ll be hands-on with Dynamics 365 (CRM, Marketing, Customer Service), Power Platform (Power Automate, Power Pages), and a wide range of Azure services, including Azure Functions, APIM, DevOps and Data Factory. Key Skills & Experience Needed We're … particularly interested in candidates with proven expertise in the following: Microsoft Dynamics 365 (CRM, Customer Service, Marketing) – configuration, customisation, and extension Power Platform – especially Power Pages/Apps, Power Automate and Dataverse Azure – including Azure Functions, API Management (APIM), Azure DevOps, and Data Factory Strong programming skills in C#, JavaScript, HTML/CSS Please apply for full details More ❯

Wanzl is a leading provider of innovative retail solutions, committed to enhancing the shopping experience for customers worldwide. We pride ourselves on maintaining high standards of safety, efficiency, and customer satisfaction, and this is where you fit in Our Mobile Engineers are responsible for the maintenance, repair, and continuous improvement of trolleys and other mechanical items used in retail … shopping equipment by adopting our company values. What we need from you: Youll need to live within the Oxford, Gloucester, Swindon area. A solid mechanical understanding and knowledge Strong customer service and communication skills. The ability to work independently, reliably and punctually. Previous experience in MIG welding advantageous A valid drivers license is essential. Ability for an occasional … of work 4 x 12 hour shifts per week, either Monday Thursday or Tuesday to Friday How to Apply: If you are a motivated individual with a passion for customer service, like and operational excellence, and you like being around people, then wed love to hear from you! Please send your CV and a cover letter detailing your More ❯

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform More ❯

with accuracy and attention to detail Travelling nationwide daily as part of the delivery and installation team Using hand and power tools to support installations and removals Delivering excellent customer service, acting as the face of the business Safely driving 3.5 Tonne vehicles to client sites Performing banksman duties to support safe vehicle manoeuvres What we're looking … for: Physically fit and comfortable with heavy lifting Full, clean UK driving licence Ambitious, motivated, and eager to learn new skills Excellent customer service and communication skills Flexible with working hours - early starts, late finishes, and regular overtime No criminal convictions (must pass a security clearance check) What's on offer: Permanent role with long-term opportunities Premium … overtime rates and bonuses - hard work is recognised and rewarded Supportive, family-run environment with a strong team culture Training and upskilling opportunities If you're hardworking, customer-focused, and looking for a role where you can build a career, we'd love to hear from you. Click apply now to our Van Driver Position to be considered INDRED More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality More ❯

return, you will receive a competitive salary of £32,000 - £37,000 per annum. As our IT Support & AV Specialist, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV & IT Support Analyst role is part of the IT Support & Operations … IT Hardware and Software Assets over their lifecycle. Your responsibilities as our IT Support & AV Specialist will include: To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes: To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place. Own … and manage the relationship with the AV Service Provider. Produce and share best practice advice on AV services for our internal customers. Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion. To proactively manage the health of the system to ensure it More ❯

return, you will receive a competitive salary of £32,000 - £37,000 per annum. As our IT Support & AV Specialist, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV & IT Support Analyst role is part of the IT Support & Operations … IT Hardware and Software Assets over their lifecycle. Your responsibilities as our IT Support & AV Specialist will include: To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes: To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place. Own … and manage the relationship with the AV Service Provider. Produce and share best practice advice on AV services for our internal customers. Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion. To proactively manage the health of the system to ensure it More ❯

they’re very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all … site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office … Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of fire alarms • Fire alarm installation and service experience • Excellent … customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. We offer a wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due … to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave If you are looking for a new challenge and want to work for a forward More ❯

1st Line IT Support Technician - MSP My client is an ambitious and fast-growing Managed Service Provider (MSP) that partners with a wide range of businesses to deliver first-class IT solutions. With a reputation for innovation, excellent customer service, and a fun, supportive team culture, they are the perfect place for an IT professional who wants …/helpdesk preferred but not essential) Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking basics A natural problem-solver with great communication skills A proactive, customer-first mindset and eagerness to learn GCSEs including English and Maths; certifications such as CompTIA A+ are a plus Full UK driving licence Why Join My Client? Be part More ❯

administration, or account management role. Strong proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook. Comfortable working with business systems and quick to learn new software platforms. Excellent customer service skills with a proactive and solution-oriented approach. Outstanding communication skillswritten, verbal, and interpersonal. High level of accuracy and attention to detail. Ability to work collaboratively across More ❯

devices and audio-visual systems - Intune Most importantly, as an IT Support Engineer, it is essential that you are a clear and logical thinker with a quality approach to customer service. You should also be a good communicator with excellent social skills, ensuring that the teaching and support staff at the school are kept up-to-date with the More ❯

proposals, technical presentations and solutions. Proactively reach out to potential customers through various channels, including phone calls, emails, and social media. Build and maintain existing accounts of our global customer base. Engage with prospects across different sectors and geographies, understanding their challenges and effectively communicating the value our products can provide. Qualify leads and assess their suitability for our … network and identify potential leads. Support the sales team in achieving quarterly and annual revenue targets. Required Skills, Knowledge and Expertise Minimum of 3 years of experience in sales, customer service, or lead generation in a highly technical discipline. Excellent communication (both verbal and written) and interpersonal skills. Educated to degree level preferably in an Engineering, Business or … Marketing discipline (2.1 or above). Familiarity with customer relationship management (CRM) software and sales tools. Ability to establish and maintain relationships. Goal-oriented mindset and a desire to meet and exceed targets. A logical approach to problem-solving and strong negotiation abilities. Well organised, ability to work to deadlines and high attention to detail. Ability and willingness to More ❯

the mobile apps, and supporting infrastructure. We develop systems that help operators grow their businesses and enable third parties to utilize our inventory. We also provide tools for our customer service team to deliver world-class service globally. Position: Software Engineer II This role is open to candidates within a 2-3 hour commute of our Oxford … through flexible scheduling. Charitable donation matching. Annual support for further education. Annual lifestyle benefit. Travel discounts and perks. Employee assistance programs. Comprehensive health benefits. Our Values Leadership, curiosity, collaboration, customer focus, and continuous improvement. We are committed to creating an accessible and inclusive environment for all candidates. More ❯