Technical Team Leader - 2nd and 3rd Line - MSP Service Desk - Hybrid Reading
- Hiring Organisation
- Global Technology Solutions Ltd
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
managed services, combining 65% hands-on technical work with 35% management. Own senior escalations, major incidents, root cause investigations and infrastructure improvements. Support Microsoft platforms, servers, cloud and networking; coordinate patching and vulnerability remediation with the SOC. Manage queues, workloads, KPIs and SLAs using ITIL processes. Maintain documentation, improve … participate in on-call support. Coach staff, conduct reviews and support recruitment and development. Technical and leadership experience MSP team leadership and people management. Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune and Exchange Online. Server infrastructure, cloud and networking. Cisco, Meraki, FortiGate and Palo Alto. ITSM ...