2 of 2 Commercial Awareness Jobs in Scotland

Services Management (CSM/SDM) function across all managed IT services. This role ensures the delivery of exceptional customer experience, operational excellence, and strong commercial stewardship across the full customer lifecycle. Acting as the primary executive point of escalation for our customer portfolio, the Director provides strategic direction, people … governance artifacts ( service dashboards, risk logs, improvement plans). Lead governance for major incidents and escalations in partnership with the Incident & Problem Management teams. Commercial Acumen & Financial Stewardship Maintain a deep understanding of each client’s contract, scope, service catalogue, and financial performance. Monitor account profitability and work with ...

account managers. Drive incremental sales and deliver exceptional customer service. What we’re looking for: Proven sales experience in IT infrastructure and services. Strong commercial awareness and negotiation skills. Excellent communication and relationship-building abilities. 💡 If you’re ready to take your sales career to the next level ...