19 of 19 Customer Engagement Jobs in Scotland

workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for high level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular … reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business and as such will be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular … customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible for delivering ongoing contracted services and support to all clients with ongoing contracts. Adherence to Core's values of respect to our customers and More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and More ❯

Job Title: Customer Journey Manager - Investment Change Platform Location: Edinburgh Salary: £59,850 - £66,500 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office. About This Opportunity: We're excited to offer an opportunity for a Customer Journey Manager … insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK's most trusted providers, committed to delivering better outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures. As Customer Journey Manager you'll be working in … an agile change delivery environment, responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. You'll also be responsible for owning the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey efficiency to support More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

time left to apply End Date: August 11, 2025 (22 days left to apply) Job Title: Customer Journey Manager - Investment Change Platform Location: Edinburgh Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office. About This Opportunity: We're excited to … offer an opportunity for a Customer Journey Manager to join the Investment Change Platform team within Insurance, Pensions, and Investment (IP&I). IP&I supports over 10 million customers with their investment, retirement, and insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK's most trusted providers, committed to delivering better … outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures. As Customer Journey Manager you'll be working in an agile change delivery environment, responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK's most trusted providers, committed to delivering better outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures. You'll work in an agile, purposeful environment coordinating dependencies … status reporting and agile meetings, ensuring timely resolution. Process Innovation and Agility: Drive innovation by challenging existing processes, adopting change early, and view technological advancements as opportunities to enhance customer delivery. Inspiring Leadership and Collaboration: Inspire others by building rapport and gaining commitment through a strong personal identity. Embrace diverse viewpoints and demonstrate inclusive collaboration in your approach to … financial services sector, ideally in a Project Management/Technical Delivery Management role or similar. Cross-Functional Collaboration : Confirmed experience working across business and engineering teams to deliver integrated, customer-focused solutions. Customer-Centric Approach : Able to demonstrate a strong commitment to customer outcomes, with the ability to identify unmet needs and deliver value beyond expectations. Change More ❯

and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an "expert" product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits … from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and … with the possibility of spending up to 5 days away from home each week. The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. Skills and Experience Advantagous experience of using TrakCare Excellent More ❯

creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this … their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale … re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers More ❯

methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions … regulators in the US is highly desirable Strategic thinker: Strong analytical and strategic thinking skills, with the ability to identify opportunities, assess risks, and propose solutions that align with customer needs and organisational goals and be able to articulate the value that it would deliver Technology Expertise Understanding of digital technologies and their application within the iGaming sector. This … AWS, Azure, Google Cloud) for scalability, cost-efficiency, and innovation Software Development Methodologies (DevOps, Agile, Scrum), Containerisation, and API Development Cloud Migration, Operations (FinOps, AIOps), Application Modernisation, and Integration Customer experience and strategy opportunities within the iGaming space What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

A fast-growing MarTech company, currently scaling across North America and partnering with major global drinks brands, is looking for a Customer Support Representative to join their ambitious, mission-driven team. This company’s innovative platform empowers beverage industry sales teams to quickly produce compliant, customised marketing materials - drastically cutting waste and streamlining sales support. Their purpose? To disrupt … a decades-old industry and reduce landfill marketing waste through smarter, tech-enabled solutions. Responsibilities: The Customer Service Representative will be the first point of contact for customers, delivering timely, empathetic, and helpful service. Handling calls and support tickets from global users Supporting users with software and order-related queries Leading remote training sessions Escalating technical issues and bugs … Collaborating with internal teams on platform improvements Contributing to customer engagement and training strategies Assisting with user testing and occasional admin support Requirements: Previous experience in customer support Strong communication skills across phone, email and chat Confident using technology and navigating systems Empathy, patience, and strong problem-solving ability Ability to multitask and manage priorities effectively Team More ❯

will leverage their healthcare, business, and InterSystems product knowledge to ensure successful, standard, and timely contract implementation of InterSystems products. They will become an expert resource for customers, understanding customer processes, assessing solution fit, and advising on optimal implementation strategies to maximize benefits while minimizing customer-specific work. Keeping up-to-date with new product developments through the … product release cycle is essential. The role requires visiting customer sites and may involve regular travel, potentially spending up to 5 days away from home each week. The Application Specialist will operate in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which is subject to ongoing improvement. Skills and Experience Excellent communication skills … with experience in customer training, workshops, and presentations Strong consultative skills with the ability to articulate and communicate ideas effectively Experience interacting directly with customers, including clinicians, and delivering compelling messaging Experience in implementing software solutions Ability to contribute to a multidisciplinary team Experience in writing functional documentation Knowledge of business process mapping Understanding of Information Systems Education & Training More ❯

while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Trustpilot, a leader in harnessing customer feedback to foster trust and transparency in businesses worldwide, is seeking a qualified Salesforce Administrator to join our innovative team. In this pivotal role, you'll leverage your deep … understanding of Salesforce to optimise our CRM platform. Your technical insight and problem-solving skills will be instrumental in developing solutions that enhance our customer engagement and streamline internal processes. Join us in our mission to empower consumers and companies alike by applying your Salesforce prowess to a company that values trust, collaboration, and technological excellence: Growing Salesforce More ❯

located remotely in the UK. Reporting to the Global Product Line Director - Switchgear the Product Manager EMEA, Switchgear, PDU's, RPP's will be responsible for P&L analysis, customer engagement, market strategy, pricing recommendations, operational excellence, and R&D input, with a strong emphasis on compliance with IEC, EN and other relevant EMEA standards. The role will … Anord Mardix as a leader in switchgear, PDU and RPP solutions. What a typical day looks like: Develop and recommend product line strategies tailored to the EMEA market trends, customer needs, and regulatory requirements. Work closely with sales, marketing, engineering, operations, and other internal teams to ensure alignment and successful product delivery. Monitor and analyse P&L performance for … growth in our go to market approach. Prepare business cases and financial models to support investment decisions in product development, engineering. Conduct ongoing research to understand EMEA market dynamics, customer requirements, and competitor offerings. Collaborate with R&D and engineering teams to define product requirements and prioritize features based on market needs. The experience were looking to add to More ❯

outbound efforts, including confident and effective cold calling. Building and managing partner networks that drive measurable revenue growth CRM Savvy and data driven Knowledge of the hospitality, POS or customer engagement space Knowledge of tools like HubSpot, Notion, Slack, Zendesk or Zapier If youre a experienced Sales/Partnership Manager looking to take the next step with an More ❯

Customer Success Manager - Edinburgh I am currently working with a rapidly growing SaaS company that is making a real impact in its sector. Theyre looking to bring on board a talented CustomerSuccess Manager who is passionate about customer onboarding, long-term client success, and driving product adoption. This is an excellent opportunity for someone who thrives in a … pension scheme A supportive, close-knit team environment The chance to work for a company where your contribution will have real impact The role: Youll take ownership of the customer onboarding process, ensuring new clients are set up for success and quickly see the value of the platform. Beyond onboarding, youll be a trusted partner for your accounts, focusing … on engagement, retention, and growth opportunities. Key responsibilities: Manage the end-to-end onboarding process, ensuring a smooth and timely go-live for new customers. Develop bespoke onboarding plans tailored to each clients goals and business needs. Deliver training sessions and provide hands-on support to ensure clients are confident using the platform. Build and maintain strong relationships with More ❯