15 of 15 Customer Engagement Jobs in Scotland

applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains existing engagements … we do. You will report to our IT Operations Lead, and be dedicated to our customers , with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by … project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services More ❯

Role: Customer Success Manager Type: Permanent Salary: Up to £70,000 per annum, depending on experience Travel: Remote with travel every 2-3 weeks to Lanarkshire and surrounding areas iO Associates are delighted to be supporting a digital health company on their search for a Customer Success Manager. This is a fantastic opportunity for someone with a clinical … background who has transitioned into technology, implementation, or customer success, and who's passionate about improving patient care through digital solutions. In this role, you'll be the key link between healthcare customers and the product team, ensuring the successful implementation and ongoing success of a digital care coordination platform used by NHS organisations. You'll manage relationships, lead … and clinical teams achieve real outcomes through technology. Key Responsibilities Manage relationships with NHS customers, acting as their primary point of contact Lead implementation projects, ensuring smooth rollouts and customer satisfaction Collaborate with clinical and operational teams to design and optimise care pathways Deliver training, support and guidance to help users get the most from the platform Monitor customer More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self-service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem. Role Overview We are looking for an entry-level Salesforce AI & Automation … Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third-party AI platforms and APIs. This role is ideal for … someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey. Requirements Key Responsibilities AI & Automation Development Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions. Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management. Work More ❯

thought leaders across our key industry verticals Aerospace & Defence, Financial Services, Healthcare, Central Government, and Life Sciences. As an AI Technologist, you will play a pivotal role in shaping customer conversationsaround AI and Data transformation. Youll work closely with Sales, Account Teams, and the AI Centre of Excellence & Execution(CoEE)to define tailored AI and Data strategies that accelerate … rolethat bridges the gap between business vision and technical delivery helping customers build confidence in their AI strategy and ensuring a seamless transition from concept to execution. Key Responsibilities Customer Engagement & Execution. Lead strategic discussions with customers to define their AI and Data Strategy, aligning technology capabilities with business goals. Identify opportunities for AI adoption and co-create … demonstrate measurable outcomes. Support proposal development, technical scoping, and solution presentations. Collaboration & Delivery Enablement Work closely with the AI Centre of Excellence & Execution(AI CoEE)to design and validate customer-specific AI solutions. Bridge the gap between sales and delivery teams, ensuring solutions are executable and aligned to client expectations. Build customer confidence by demonstrating technical credibility and More ❯

over the next decade. We are seeking an Application Estate Lead to support the SmartStorm project . Key aspects of this role will be accountability for internal and external customer engagement to ensure that 3rd party provisioned software solutions meet with the requirements of Police Scotland and the SPA, whilst ensuring that the support and maintenance of 3rd … service level agreements (SLAs) and key performance indicators (KPIs). You will participate in national forums and project boards to build effective relationships that align third-party applications with customer needs and to the needs to the SmartStorm project, acting at a senior/strategic level to influence third-party software providers to prioritise, plan, resource, and implement new …/Occupational Essential Degree in related technical discipline. Personal Qualities Essential Management experience in a national multi-site ICT environment. Excellent communication, technical, planning, and management skills. Excellent stakeholder engagement and relationship building skills. Experience managing large-scale projects and a portfolio of enterprise-scale third-party software products. Proven vendor management and implementation experience (including software implementation, upgrades More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

focus will be on building relationships with IT decision-makers, identifying new opportunities, and generating qualified leads. You'll support the sales pipeline through inbound and outbound calls and customer engagement as part of our clients Commercial Marketing Team. What You'll Be Doing: Drive lead generation through targeted inbound and outbound calls aligned with marketing campaigns, ensuring … accurate system updates Build strong customer relationships by promoting products and services Profile customers to understand their needs and tailor solutions effectively Partner with sales and marketing teams to align messaging and drive revenue growth Maintain accurate records of customer interactions and update CRM systems Provide feedback on campaign performance and customer insights to improve outreach Develop More ❯

focus will be on building relationships with IT decision-makers, identifying new opportunities, and generating qualified leads. You'll support the sales pipeline through inbound and outbound calls and customer engagement as part of our clients Commercial Marketing Team. What You'll Be Doing: Drive lead generation through targeted inbound and outbound calls aligned with marketing campaigns, ensuring … accurate system updates Build strong customer relationships by promoting products and services Profile customers to understand their needs and tailor solutions effectively Partner with sales and marketing teams to align messaging and drive revenue growth Maintain accurate records of customer interactions and update CRM systems Provide feedback on campaign performance and customer insights to improve outreach Develop More ❯

hybrid Inside IR35 - umbrella only Role Overview We are seeking an experienced Salesforce Architect with deep expertise in Marketing Cloud to design, implement, and optimize Salesforce solutions that drive customer engagement and business growth. You will act as a strategic advisor and technical leader, ensuring scalable, secure, and high-performing architectures across Salesforce platforms. Key Responsibilities Design and More ❯

hybrid Inside IR35 - umbrella only Role Overview We are seeking an experienced Salesforce Architect with deep expertise in Marketing Cloud to design, implement, and optimize Salesforce solutions that drive customer engagement and business growth. You will act as a strategic advisor and technical leader, ensuring scalable, secure, and high-performing architectures across Salesforce platforms. Key Responsibilities Design and More ❯

based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. … practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture More ❯

based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. … practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture More ❯

based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. … practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture More ❯

Mon-Thurs), 8am - 3pm (Fri - working from home) Reporting to: Managing Director Direct reports: 4 Values: Ethical, Sustainable, Trusted Company: UK's Largest Bar Soap Manufacturer with a global customer base whose products Featured In: British Vogue, GLAMOUR, Elle, GQ, Beauty Bay, Stylist Magazine, HELLO! And More... Your Background/Skills: Experience of managing a quality team, experience of … Define, monitor, and report on Quality KPIs. • Coordinate and support external and internal audits, including traceability and recall exercises. • Safeguard product quality—ensuring in-process and finished goods meet customer standards. • Investigate complaints, non-conformances, and deviations; drive root cause analysis and implement CAPAs. About You: • Degree in a scientific discipline or extensive manufacturing experience with a strong focus … Organic. • Experienced leader with a history of managing and developing high-performing teams. • Proficient in Office 365 and ERP systems. • Clear, confident communicator—skilled in cross-functional collaboration and customer engagement. • Strong presence within senior management, capable of delivering impactful results and updates at board level. What's on Offer: • Competitive Market Salary • 4-weekly pay cycle 33 days More ❯