11 of 11 Service Design Jobs in Scotland

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Function: Service Unit: Business Location: UK Wide, United Kingdom Posting Date:11/06/2025 Function: Delivery Location: Bristol, Glasgow, Birmingham, London, Manchester Ability to obtain Security Clearance to SC level is required As a T&T Programme Lead, you … transitions and transformations. This role is critical in moving customers from legacy or third-party environments into BT's ecosystem and transforming their operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal … CC program delivery for senior internal and external customers. Accountable for leading and motivating a multi-disciplined team of highly skilled and experienced Programme/Project Managers, Technical Designers, Service Designers, CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve More ❯

line with architectural roadmaps. Key responsibilities include: Leading the Development Team : Oversee both tactical and strategic tasks, ensuring solutions align with engineering principles. Collaboration : Work closely with Product Management, Service Design, and Agile Delivery teams to prioritize backlogs, improve services, and maintain a continuous delivery culture. Technical Leadership : Champion architectural best practices, define and assess technical options, and More ❯

Service Designer Fixed Term or Secondment Opportunity with the potential to last for up to 18 months Are you an experienced Service designer looking for a new opportunity? Do you have experience of leading influential design work, within a digital context? Are you passionate about Designing and delivering a wide range of service design activities … Who We Are As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of … to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities. The Role The Service Designer is responsible for the design of the end-to-end journey of a service. The successful candidate will have a key responsibility in shaping the service More ❯

The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus of the role will be managing the transition of new applications and services into the live environment, ensuring impacts, risks and readiness, are fully understood Check below to … you have what is needed for this opportunity, and if so, make an application asap. We have an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release manager to join our Service Architecture, Design & Transition team in Technical Service Operations. Sarah Jempson will be hosting a virtual open forum on … re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet. The role The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus More ❯

your own workload will be required to deliver on corporate priorities. The role is required to evaluate different approaches, problem solve and provide a range of solutions. Using a service design approach, NatureScot endeavours to place our users at the centre of what we do. With an agile approach to project delivery, we can dynamically flex to respond … to customer needs and organisational priorities. The successful candidate will be able to demonstrate an understanding of service design and agile methodologies. Key Responsibilities and Accountabilities Design, develop, and maintain reports, dashboards and storyboards using all available tools. Create complex data models, data visualisations, and respond to ad-hoc queries to meet business reporting needs. Ensure reports … data governance policies and regulatory requirements in all reporting activities. Evaluate and make recommendations based on best practices and technologies which enhance the organisations BI capabilities. Assist People & Organisational Design with the development of all reporting in relation to our people data. Build and maintain effective relationships with stakeholders and subject matter experts. Skills (Please refer to these in More ❯

XP engineering practices Developing within Digital First or GDS quality standards Ability to engage with stakeholders, understanding context and requirements, from diverse areas of a business including Product Management, Service Design, and Operations Introduction of new or improved processes in development environments Developing solutions using human-centred, research-driven, inclusive design practices Designing and implementing solutions using … service and event-based architectures Using testing tools for unit testing, including system test automation frameworks Cloud monitoring, telemetry, intelligence tools and processes, including Grafana Using written, verbal, and visual communication to explain complex topics concisely to both technical and non-technical audiences Incrementally replacing enterprise legacy systems Main Outcomes Lead development of new features for a major product … within the organisation . Lead the backend refactoring of RCIL (AT and CB) to use vanilla Lambda instead of NextJS. Contribute to the design and documentation of the external/public APIs for the products. Lead the BAU support for all products maintained by the domain. This includes live support, bug fixing and upgrading our software and platforms to More ❯

XP engineering practices Developing within Digital First or GDS quality standards Ability to engage with stakeholders, understanding context and requirements, from diverse areas of a business including Product Management, Service Design, and Operations Introduction of new or improved processes in development environments Developing solutions using human-centred, research-driven, inclusive design practices Designing and implementing solutions using … service and event-based architectures Using testing tools for unit testing, including system test automation frameworks Cloud monitoring, telemetry, intelligence tools and processes, including Grafana Using written, verbal, and visual communication to explain complex topics concisely to both technical and non-technical audiences Incrementally replacing enterprise legacy systems Main Outcomes Lead development of new features for a major product … within the organisation . Lead the backend refactoring of RCIL (AT and CB) to use vanilla Lambda instead of NextJS. Contribute to the design and documentation of the external/public APIs for the products. Lead the BAU support for all products maintained by the domain. This includes live support, bug fixing and upgrading our software and platforms to More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don't rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don't rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

a fantastic opportunity to play a key role in shaping how projects are delivered, working closely with senior leaders to ensure alignment, clarity, and progress. From IT implementations and service design to capital projects, you’ll support delivery across the board. Key responsibilities include: Coordinating and monitoring progress across multiple organisational projects Supporting senior managers to plan, track More ❯