22 of 22 Service Design Jobs in Scotland

Role Title: Learning Technologist (Moodle Service) Grade and Salary: Grade 7, £38,448 - £48,337 per annum FTE and working pattern: Full-time (35hrs per week) Open-ended Reward and Benefits : 33 days annual leave, plus 9 buildings closed days for all full time staff. Use our total rewards … supporting Heriot-Watt University’s Strategy 2035 ambitions. These integrated specialist services support the University’s digital education ambitions and include learning technology and design, virtual learning environment development, IT training, learner advice, audio-visual support, media production and academic library services. Purpose of Role This is an exciting ...

help shape and improve public services through clear,accessibleand evidence-led content. You will work as part of multidisciplinary teams alongside user researchers, service designers, business analysts, product managers, delivery managers, engineers and architects to understand user needs, design content across digital and offline journeys, and help ensure … people who use them. This is a senior delivery role. We are looking for someone who can confidently plan and lead content design activities, engage with stakeholders at all levels, and help teams turn complex policy, legal,regulatoryand operational information into content that users can understand and act on. ...

help shape and improve public services through clear, accessible and evidence-led content. You will work as part of multidisciplinary teams alongside user researchers, service designers, business analysts, product managers, delivery managers, engineers and architects to understand user needs, design content across digital and offline journeys, and help … people who use them. This is a senior delivery role. We are looking for someone who can confidently plan and lead content design activities, engage with stakeholders at all levels, and help teams turn complex policy, legal, regulatory and operational information into content that users can understand ...

HIRING: SERVICE DESIGNER Lead. Design. Transform. Make an impact. Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create meaningful … user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions and design ...

Daysix is looking for a thoughtful service designer or collaborator lead to join our healthcare-focused platform team. This role serves as our Collaborator Owner - the primary connection, champion, and standard-bearer for NHS partners and clinical services adopting our Supported Self-Management platform. We are known for digging … constant, constructive dialogue. Usability testing and HCD: Run usability testing sessions and synthesise outputs into features that continuously improve the platform. Apply Human-centred design (HCD) and empathy-driven practices to deeply understand users and stakeholders associated with collaborators. What you are not responsible for Commercials and contracts: Financial ...

Salary: £32,000 to £45,000 depending on experience Daysix is looking for a thoughtful service designer or collaborator lead to join our healthcare-focused platform team. This role serves as our Collaborator Owner – the primary connection, champion, and standard-bearer for NHS partners and clinical services adopting … constant, constructive dialogue. Usability testing and HCD: Run usability testing sessions and synthesise outputs into features that continuously improve the platform. Apply Human-centred design (HCD) and empathy-driven practices to deeply understand users and stakeholders associated with collaborators. What you are not responsible for Commercials and contracts: Financial ...

commercials, the product roadmap, or first-line technical support — those are handled by other parts of the team — allowing you to focus entirely on service design and collaborator relationships. What you would do Map a collaborator's current clinical pathway in depth and define what the future state … clinical teams, operational leads, and platform builders in constructive dialogue. Run usability testing sessions and turn the outputs into platform improvements, applying human-centred design and empathy-driven practices. Structure complex clinical discussions into journey maps, service blueprints, and logic flows in Miro. What they are looking ...

professionals for the role of Technical Lead, combining technical assurance, people development, and customer engagement. The ideal candidate will lead a team of Technical Service Architects, own technical standards and governance across strategic accounts, and act as a trusted senior advisor to customers. Responsibilities Lead, coach and develop Technical … Service Architects Own technical standards, reference architectures and design governance Provide technical assurance security, compliance, resilience, supportability Oversee customer technical roadmaps and service improvement plans Develop strategic service offerings from concept to delivery Act as senior technical advisor to strategic customers and IT leadership Provide technical ...

+ performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The Role As Design Lead – AI Ops, you will lead the design, adoption and continuous evolution of AI-powered operational capabilities across the ServiceNow platform. You will … work with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes, improving service performance, user experience and operational efficiency. The role will shape how SSE leverages ServiceNow AI capabilities to deliver scalable, secure and future-ready digital services ...

work designed to modernise agricultural support and transition the farming and land-use sector as they move towards sustainable and regenerative practices. Working alongside Service Design and programme teams, you will help establish a joined-up, user-centred approach to content and communications across services supporting farmers, crofters … existing content landscape, identifying gaps and inefficiencies to help develop recommendations for future content strategy, governance and operational practices. Skills and Experience: Proven Content Design experience within complex digital transformation or service improvement programmes. Experience conducting large-scale content audits, discovery and content assessments. Strong knowledge of content ...

pushing back on scope, reconciling competing priorities or helping senior stakeholders make informed decisions. Projects Include Legacy system replacement and digital transformation Discovery-led service design and digital strategy Public-facing digital services What You'll Do Gather, synthesise and analyse evidence from multiple sources to identify priorities … risks and opportunities. Plan and facilitate stakeholder interviews, workshops and co-design sessions. Produce high-quality outputs such as user journeys, process flows, discovery reports, product backlogs, roadmaps and target operating designs. Own product or service outcomes, making informed decisions on scope, priorities and trade-offs. Work collaboratively ...

Interaction Designer Edinburgh (Hybrid - 2 Days Per Week Onsite) Salary: £50,000 - £60,000 + Benefits Design digital journeys that are simple, accessible, and built for everyone. We're looking for an Interaction Designer & Accessibility Specialist to join an innovative digital product team in Leith, Edinburgh . This … accessible from the outset. You'll play a key role in designing user journeys, creating accessible interactions, and championing best practice across product, design, and engineering teams. The Opportunity Great digital services aren't just functional, they're effortless to use. As an Interaction Designer, you'll design ...

including performance, utilisation and resource management* Programming and scripting, such as Python, Bash or Go* Monitoring, observability and SRE practices* Secure, resilient and scalable service design* Authentication, access control, rate limiting and service integration* Technical documentation and operational guidance **Security Clearance** You must be eligible for full ...

including performance, utilisation and resource management Programming and scripting, such as Python, Bash or Go Monitoring, observability and SRE practices Secure, resilient and scalable service design Authentication, access control, rate limiting and service integration Technical documentation and operational guidance Security Clearance You must be eligible for full ...

Daysix is seeking a thoughtful service designer to lead collaboration with NHS partners and clinical services on our Supported Self-Management platform. You’ll bridge clinical realities with digital design, using tools like Miro to map workflows and co-create solutions that reduce frontline pressures and improve patient … care. You will lead pathway capture, advocate for collaborators, and align goals across the product and rollout, driving human-centred design and measurable health outcomes. #J-18808-Ljbffr ...

frontline services. The role connects NHS partners with clinical services adopting the platform, acting as the champion for collaborators' needs. It focuses on service design, collaboration, and human-centred approaches, while other teams handle roadmap and first-line support. #J-18808-Ljbffr ...

Details You will be empowered to challenge convention, collaborate across disciplines and shape solutions that improve lives. Whether your expertise lies in project delivery, service design, digital transformation, business analysis, product management or operational change, you will have the opportunity to contribute to work that makes a genuine … change. Demonstrable experience of delivering measurable business value. Job Offer Permanent Senior Project Manager role based in Edinburgh. 35 hours working week Excellent Civil Service Pension. Hybrid and Flexible working practice including accrued hours 25 days annual leave plus 12 public holidays. If you're interested in this role ...

hands-on senior role with real architectural scope, active cross-functional collaboration, and strong support for internal mobility and upskilling. Job responsibilities Design, build, and maintain backend services and data pipelines in Python that load firm knowledge into a knowledge graph and vector store Build and evolve the serving … across the firm, including enterprise AI and large language model gateways Own quality across your components: automated testing, code reviews, observability, and resilient, secure service design Partner with Corporate Technology AI, product, and data science colleagues to translate concrete use cases into working, measurable capabilities Contribute to design ...

Infotel UK is seeking an experienced ITSM Consultant to help clients analyze, design, and implement ITSM frameworks aligned with business goals. You will drive ITSM projects using best practices and industry standards, with responsibilities spanning service design, transition, and governance. The role requires strong ITIL knowledge, hands ...

Hamilton Barnes invites applications for the role of Technical Lead to manage a team of Technical Service Architects, define governance, and provide trusted technical guidance to strategic customers. The role emphasizes leadership, architecture standards, and security resilience across delivery engagements. The successful candidate will shape technical roadmaps, contribute … service design, and align offerings with client IT leadership, while maintaining a forward view of required skills within #J-18808-Ljbffr ...

engineering career to the next level. As a Software Engineer III at JPMorganChase within the Asset & Wealth Management – Data & Analytics team, you’ll help design and deliver the strategic platform on which multiple teams within the organisation relies. You’ll write core Java services … goes next — this is a great seat. Job responsibilities Tackle complex technical problems and think beyond conventional approaches to build scalable, resilient solutions — from service design through debugging and production stability Develop, debug, and maintain production services in a large enterprise environment using modern programming languages and database ...

engineering career to the next level. As a Software Engineer III at JPMorganChase within the Asset & Wealth Management – Data & Analytics team, you'll help design and deliver the strategic platform on which multiple teams within the organisation relies. You'll write core Java services … goes next — this is a great seat. Job responsibilities Tackle complex technical problems and think beyond conventional approaches to build scalable, resilient solutions — from service design through debugging and production stability Develop, debug, and maintain production services in a large enterprise environment using modern programming languages and database ...