10 of 10 Service Design Jobs in Scotland

Service Design & Transformation - 6-Month Contract - £500 to £550pd - Fully Remote We are seeking an experienced Service Designer to play a key role within a major transformation programme. This is an opportunity for a passionate user-centred design practitioner to shape and improve services that deliver … meaningful outcomes for users, stakeholders and the organisation. The successful candidate will lead multidisciplinary teams through discovery, service mapping, service blueprinting, prototyping and testing, helping define problems clearly before designing and validating solutions. This role is ideal for someone whose primary discipline is Service Design ...

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead critical … live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs, executive reporting ...

opportunity for a designer who enjoys solving challenging problems and influencing across multiple teams. The Role You'll be joining an established, high-performing design team consisting of: 2 UX Designers 1 User Researcher 1 Service Designer This role requires someone who can confidently balance user needs, business … objectives, regulatory requirements, and stakeholder expectations while producing clear, effective content experiences within digital channels. Key Responsibilities Design clear, user-focused content and experiences for employer-facing digital journeys. Work within agile, multidisciplinary product teams to define priorities, shape solutions, and deliver customer value. Create and maintain content designs ...

shape products and services. Synthesising research findings into clear insights and recommendations. Helping teams understand the needs, behaviours and priorities of users. Supporting service design, product and delivery decisions through evidence. Helping develop reusable approaches, patterns and delivery assets that strengthen future projects. Requirements: Solid experience delivering user … research within complex digital or service transformation programmes. Experience working as part of multidisciplinary teams. Strong understanding of Government Digital Service principles, service standards and user-centred design practices. Experience planning and delivering a range of qualitative research activities. Strong analysis and synthesis skills, with ...

architecture stakeholders, helping to establish best practices, technical standards and engineering principles. Key Responsibilities Provide technical leadership to a cross-functional agile development team. Design and implement robust, scalable software solutions. Lead technical improvements and help address technical debt. Contribute to architecture decisions and represent the team at technical … governance forums. Ensure solutions meet security, accessibility, performance and maintainability standards. Work closely with Product, Service Design and Operations teams. Support DevSecOps, CI/CD and continuous delivery practices. Troubleshoot development and production issues. Coach and mentor other developers. Contribute to disaster recovery and service resilience activities. ...

architecture stakeholders, helping to establish best practices, technical standards and engineering principles. Key Responsibilities Provide technical leadership to a cross-functional agile development team. Design and implement robust, scalable software solutions. Lead technical improvements and help address technical debt. Contribute to architecture decisions and represent the team at technical … governance forums. Ensure solutions meet security, accessibility, performance and maintainability standards. Work closely with Product, Service Design and Operations teams. Support DevSecOps, CI/CD and continuous delivery practices. Troubleshoot development and production issues. Coach and mentor other developers. Contribute to disaster recovery and service resilience activities. ...

Role Lead technical delivery across a portfolio of digital housing management services. Provide hands-on technical direction across tactical delivery and longer-term architecture. Design, assess and implement scalable, secure and sustainable technical solutions. Work closely with Product, Service Design, Operations and Architecture teams. Represent the development … quality. Support troubleshooting across development and production environments. Coach and mentor developers, helping build a strong engineering culture. Contribute to disaster recovery and service resilience activities, including occasional out-of-hours support. Essential Experience Strong commercial experience with Java 11+, Spring Boot, Spring MVC and REST APIs . Experience ...

Systems such as Ellucian Banner, Tribal SITS or similar platforms. Experience supporting SaaS or cloud-based technology implementations. Expertise in business process modelling and service design using structured methodologies such as BPMN. Proven ability to influence and engage stakeholders at all levels, including senior academic and professional services ...

client and partner organisations. A key outcome of this project is to support more consistent processes, improved transparency and reporting, and a more sustainable service model for handling correspondence, including Freedom of Information requests (FOIs), Parliamentary Questions and Ministerial and general correspondence As a Senior User Researcher, you will … undertake work that supports teams to design policy and services, so that we can design services that work well for people and achieve policy intent. You will work with the team to develop a shared understanding of the people who use the service and what they need. ...

role offers the opportunity to work within multidisciplinary teams, helping shape services through evidence-led research and user-centred design. You'll collaborate with service designers, product managers, business analysts, delivery managers and technical specialists to ensure services are designed around real user needs. What You'll Be Doing … Beta and Live phases. Planning and conducting interviews, usability testing, workshops and contextual research. Synthesising research findings into actionable insights and recommendations. Supporting product, service and delivery decisions through evidence-based research. Working closely with multidisciplinary Agile teams. Essential Experience Significant experience delivering User Research within digital transformation ...