7 of 7 Service Design Jobs in Scotland

Join us as a Service Designer We’re looking for a service designer with proven expertise in creating insight-led service blueprints for complex processes and user-centered digital experiences. This is an opportunity to work in an environment where you’ll be challenged, trusted, and where … You’ll be working within cross functional product teams to help deliver best in class solutions for our digital projects. Your role as a Service Designer will see you taking the lead in establishing new ways of working so that we can deliver new products within the Fintech innovation … space. Day-to-day, you’ll be: Designing and mapping service blueprints to address customer needs and improve internal processes Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain points and opportunities for improvement Collaborating with product and operations More ❯

Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯

About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We have a dedicated Client Experience Transformation function, which is responsible for understanding the needs of … enterprise. A critical part of our client experience vision is the continued evolution of our enterprise CRM, Microsoft Dynamics, which enables 4,000+ sales, service, investment and other client-facing teams to deliver for our clients. Your role The Microsoft Dynamics Product Strategy Lead will sit within Client Experience … business specific functionality needs and work across the team to identify potential areas of synergy or enterprise solution opportunities as opposed to business specific design Work closely with Dynamics Product Owners, Client Data and Integrations team to ensure delivery of the product, keeping stakeholders and partners informed along the More ❯

design. All underpinned by technology created with purpose. YOUR ROLE As a Digital Solution Architect, your primary focus will be working within a product design or development team to architect solutions for our clients. You will handle new or existing IT services that require innovative solutions and potentially radical … transformations to meet customer expectations for digital offerings. Key Responsibilities: Solution Design: Architect end-to-end solutions, mapping the underlying capabilities needed to build them. Standards Compliance: Ensure solutions meet required architecture standards, patterns, or blueprints. Technical Support: Provide necessary technical support to scrum teams and the product design … Spikes using cloud-based solutions to prove specific aspects of a solution's value to clients. Hands-On Experience: Collaborate effectively with UX and Service Designers and developers to design, implement, and support rapid iterative development. As part of your role you will also have the opportunity to More ❯

governance reports. Developing Power BI dashboards for leadership and operational insights. Supporting release management and assessing platform updates. Collaborating with COE SMEs to enhance service design and scalability. Required skills/knowledge... Experience administering and provisioning Power Platform solutions, including Dynamics 365, Power Apps, Power Automate, Copilot Studio More ❯

Senior Service Designer Location: Glasgow (3 days onsite, Tuesday-Wednesday-Friday) Length: 6 months PAYE only Overall purpose of the role At Barclays, we're transforming the way our colleagues experience work - and we're looking for a hands-on Service Designer to help lead the charge. This … stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog development and user-centred design. Operate as part … house transformation team , not just as an advisor - this is about being in the delivery, not on the sidelines. Skills A true hands-on service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation More ❯

support they deliver. The ability to effectively communicate with the people we support, staff teams, families, and external care professionals. Creating and delivering robust service designs, support strategies, and risk assessments whilst managing individual budgets. Excellent organisational skills and the ability to prioritise your workload whilst working under pressure. More ❯