11 of 11 Service Design Jobs in Scotland

+ Benefits Sponsorship Available We're working with a global financial services leader to find a Head of Data Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a … scalable service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. What You'll Be Doing: Define and implement standards for how engineering teams deliver change across the data platform. Lead the creation of a "how-to" guidebook for data platform changes, ensuring consistency and safety. Design and embed a service transition framework to manage high volumes of change. Oversee change release and risk management, ensuring platform integrity and compliance. Collaborate with internal customers to gather feedback and continuously improve service delivery. Manage a growing team (starting with 2 experienced VPs, scaling to 8-10 over time). What You ' ll Bring: Strong experience More ❯

+ Benefits Sponsorship Available We're working with a global financial services leader to find a Head of Data Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a … scalable service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. What You'll Be Doing: Define and implement standards for how engineering teams deliver change across the data platform. Lead the creation of a "how-to" guidebook for data platform changes, ensuring consistency and safety. Design and embed a service transition framework to manage high volumes of change. Oversee change release and risk management, ensuring platform integrity and compliance. Collaborate with internal customers to gather feedback and continuously improve service delivery. Manage a growing team (starting with 2 experienced VPs, scaling to 8-10 over time). What You ' ll Bring: Strong experience More ❯

Title: Service Designer E Location: Edinburgh, New Uberior House (Hybrid) Pay Rate/Salary: Competitive Contract Length: 6 months IR35 Status: Inside IR35 Purpose: The role is focused on shaping service design within an agile environment, advocating for user-centred approaches, collaborating across teams, and driving design thinking in strategic initiatives. You'll also support evolving … the organisation's design culture. Key Responsibilities Work within agile teams to define priorities, scope, and outcomes. Shape strategic initiatives using customer, colleague, and market insight. Facilitate workshops and engage stakeholders to clarify business needs and risks. Communicate and manage expectations across multiple perspectives. Support service research and document current/future state services. Make user-focused design decisions and challenge constraints. Own personal development and growth. Collaborate closely with designers, product owners, and engineers. Share knowledge, embed design principles, and actively contribute to the design community. Skills & Experience Required Proactive, motivated, and driven; fosters innovation and continuous improvement. Strong relationship-building and problem-solving skills. Confidence engaging with senior audiences; ability to provide constructive More ❯

deliver projects using a systems-thinking approach * Create and maintain project documentation and business cases * Collaborate across teams using matrix management * Provide expert guidance on data, financial processes, and service design * Communicate change clearly and effectively through engagement activities What You'll Bring: * Strong project and change management experience * Excellent communication, analytical, and organisational skills * Experience working in … core * Strong internal consultancy skills and the ability to challenge and influence effectively This is a hands-on role where you'll hit the ground running-leading projects, influencing service design, and helping us deliver smarter, more human experiences. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of More ❯

exciting User Researcher contract role. We're looking for a skilled User Researcher to join a multidisciplinary digital team, helping to shape user-centred services aligned with Scottish Government Service Standards. This is a fantastic opportunity to contribute to a strategic digital transformation programme, working in an agile environment and engaging directly with users to improve service design … Ensuring alignment with SG Digital Standards Skills & Experience Proven experience in agile user research within public sector or similar environments Strong understanding of Scottish Government Digital Standards Proficiency with design and collaboration tools Familiarity with Microsoft 365, Azure, and Power Platform Excellent stakeholder engagement and communication skills Relevant certifications in research methodologies or Microsoft technologies More ❯

exciting User Researcher contract role. We're looking for a skilled User Researcher to join a multidisciplinary digital team, helping to shape user-centred services aligned with Scottish Government Service Standards. This is a fantastic opportunity to contribute to a strategic digital transformation programme, working in an agile environment and engaging directly with users to improve service design … Ensuring alignment with SG Digital Standards Skills & Experience Proven experience in agile user research within public sector or similar environments Strong understanding of Scottish Government Digital Standards Proficiency with design and collaboration tools Familiarity with Microsoft 365, Azure, and Power Platform Excellent stakeholder engagement and communication skills Relevant certifications in research methodologies or Microsoft technologies More ❯

to influence strategic direction. Expertise in capability mapping, estate rationalisation, and future-state architectural planning. Deep understanding of modern enterprise architecture practices, including cloud platforms, integration, data architecture, and service design. Experience navigating early-stage or evolving architecture functions — comfortable bringing structure where there is ambiguity. Familiarity with frameworks such as TOGAF, Zachman, or similar is a plus. Excellent More ❯

Head of Data Deployment - Financial Services - Hybrid Glasgow Salary: Up to £90,000 A leading financial institution is seeking a strategic and service-oriented Head of Data Deployment to lead a broad team responsible for ensuring safe, efficient, and well-governed changes across a large-scale data platform. This is a hybrid leadership role combining functional oversight, process design … change environments and understands how to build scalable frameworks that support engineering teams and internal customers. Responsibilities: Lead and evolve change release and risk management practices across data platforms. Design and implement a service transition framework to manage hundreds of monthly changes. Develop a guidebook for platform change standards and ensure consistent, safe deployments. Collaborate with engineering teams … to ensure alignment with best practices and governance. Measure success through internal customer feedback and service quality metrics. Manage a growing team of up to 8 Stay current with industry trends and apply modern testing, DevOps, and CICD strategies. Requirements: Experience in Change & Risk Management within Financial Services. Strong understanding of AWS Cloud and modern deployment environments. Exposure to More ❯

Head of Data Deployment - Financial Services - Hybrid Glasgow Salary: Up to £90,000 A leading financial institution is seeking a strategic and service-oriented Head of Data Deployment to lead a broad team responsible for ensuring safe, efficient, and well-governed changes across a large-scale data platform. This is a hybrid leadership role combining functional oversight, process design … change environments and understands how to build scalable frameworks that support engineering teams and internal customers. Responsibilities: Lead and evolve change release and risk management practices across data platforms. Design and implement a service transition framework to manage hundreds of monthly changes. Develop a guidebook for platform change standards and ensure consistent, safe deployments. Collaborate with engineering teams … to ensure alignment with best practices and governance. Measure success through internal customer feedback and service quality metrics. Manage a growing team of up to 8 Stay current with industry trends and apply modern testing, DevOps, and CICD strategies. Requirements: Experience in Change & Risk Management within Financial Services. Strong understanding of AWS Cloud and modern deployment environments. Exposure to More ❯

Head of Data Deployment - Financial Services - Hybrid Glasgow Salary: Up to £90,000 A leading financial institution is seeking a strategic and service-oriented Head of Data Deployment to lead a broad team responsible for ensuring safe, efficient, and well-governed changes across a large-scale data platform. This is a hybrid leadership role combining functional oversight, process design … change environments and understands how to build scalable frameworks that support engineering teams and internal customers. Responsibilities: Lead and evolve change release and risk management practices across data platforms. Design and implement a service transition framework to manage hundreds of monthly changes. Develop a guidebook for platform change standards and ensure consistent, safe deployments. Collaborate with engineering teams … to ensure alignment with best practices and governance. Measure success through internal customer feedback and service quality metrics. Manage a growing team of up to 8 Stay current with industry trends and apply modern testing, DevOps, and CICD strategies. Requirements: Experience in Change & Risk Management within Financial Services. Strong understanding of AWS Cloud and modern deployment environments. Exposure to More ❯

Head of Data Deployment - Financial Services - Hybrid Glasgow Salary: Up to £90,000 A leading financial institution is seeking a strategic and service-oriented Head of Data Deployment to lead a broad team responsible for ensuring safe, efficient, and well-governed changes across a large-scale data platform. This is a hybrid leadership role combining functional oversight, process design … change environments and understands how to build scalable frameworks that support engineering teams and internal customers. Responsibilities: Lead and evolve change release and risk management practices across data platforms. Design and implement a service transition framework to manage hundreds of monthly changes. Develop a guidebook for platform change standards and ensure consistent, safe deployments. Collaborate with engineering teams … to ensure alignment with best practices and governance. Measure success through internal customer feedback and service quality metrics. Manage a growing team of up to 8 Stay current with industry trends and apply modern testing, DevOps, and CICD strategies. Requirements: Experience in Change & Risk Management within Financial Services. Strong understanding of AWS Cloud and modern deployment environments. Exposure to More ❯