14 of 14 ServiceNow Jobs in Scotland

Active Directory , Group Policy, and user access controls Knowledge of networking fundamentals (LAN/WAN, VPNs, firewalls, Wi-Fi) Experience with ITSM tools (e.g. ServiceNow, Jira, Freshservice) Familiarity with legal or professional services applications (e.g. document management systems, case management, time recording) Understanding of cyber security best practices , data protection ...

first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards ...

Good working knowledge of Windows and macOS operating systems Hands-on experience with Windows 11 upgrades or deployments Familiarity with ITSM tools such as ServiceNow, Freshservice, or similar Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) Good awareness of IT security best practices ITIL Foundation ...

automation and health-check/reporting Observability/SRE: alert tuning, performance and capacity analysis; tools include Splunk/ELK and Grafana ITSM discipline: ServiceNow/Jira; SLA/OLA adherence; clear incident communication and RCA Operations: daily/shift health checks, exception queues, dashboards, runbooks, KEDB Triage and recovery ...

coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience/Change Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure ...

/2 IT support role Strong Windows OS and Microsoft 365 support experience Comfortable with hands-on laptop hardware upgrades Familiarity with ITSM tools (ServiceNow, Freshservice or similar) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Apply today for immediate consideration. ...

Asset Management programme. I have an immediate opportunity for a Data Business Analyst to work on a major IT Asset Management programme using ServiceNow as the strategic IT Asset Management tool and click apply for full job details ...

incidents by following agreed processes. This role may require additional duties and/or assignments as designated by management Qualifications Qualification or experience in ServiceNow CompTIA A+ (fundamentals of IT support) or working towards this qualification. Microsoft Certified: Modern Desktop Administrator Associate would be desirable. Any qualification in Microsoft applications …/Mac, Microsoft 365 and AD though RDirectory. Basic networking knowledge including an understanding of DNS, DHCP, VPN and Wi-Fi. Familiarity with ServiceNow and ITIL processes (Incident, Request, Change). Basic scripting experience (PowerShell and Excell for automation) Familiarity with IT cloud platforms (Azure AD, Intune, Endpoint Manager, SCCM ...

Data Business Analyst - ServiceNow (Contract) Tier 1 Investment Bank | Glasgow | Hybrid (3 days onsite) 12-month contract We're hiring a Data Business Analyst to join a global financial services organisation within a large Enterprise Technology function. The role focuses on data requirements, data architecture alignment and ServiceNow CMDB/… delivery across multiple projects and programmes Key experience required: * Extensive experience as a Data Business Analyst* Strong SQL and relational database experience* Hands-on ServiceNow experience (CMDB/AMDB)* Data architecture and data lineage exposure* ITSM/ITIL and asset management knowledge* Strong stakeholder and communication skills ...

contact for walk-up support requests. The skills you'll need: Proven hands-on experience in an office-based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. Familiarity with technical software ...

looking for Several years' experience in data or business analysis roles Strong SQL skills and experience with relational databases Hands-on experience with ServiceNow, including CMDB/AMDB data models Solid understanding of data architecture and data lineage concepts Knowledge of I TSM/ITIL frameworks and IT asset management … interpret technical materials such as scripts or configurations Nice to have Experience in financial services or large enterprise environments Agile or programme management experience ServiceNow, ITIL, or data visualisation certifications If this is a strong fit, and you can commit to 3 days per week in Glasgow, please apply ...

Asset Management programme. I have an immediate opportunity for a Data Business Analyst to work on a major IT Asset Management programme using ServiceNow as the strategic IT Asset Management tool and CMDB for a corporate client in central Glasgow. What you'll focus on Analysing large-scale IT asset … Management and CMDB stakeholders to understand data requirements and translate them into data analysis tasks. Structure and prepare datasets to support adoption of the ServiceNow-based IT Asset Management and CMDB solutions. Work closely with fellow data analysts to share findings, standardise approaches and support broader programme goals. Produce clear ...

e.g., mapped drives, Outlook signatures). Manage inventory and coordinate with mailroom for device logistics. Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio. Leveraging Management Studio (migration tool), to provide transparency on migration progress. Collaborate with planners and report progress or blockers during daily stand-ups. … Director, VMware vSphere, and MS Teams. Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks. Proficiency in ServiceNow and workflow visualization tools. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this ...

data and performing cross functional analysis to identify synergies and divergence between functions and with industry standards and data platform capabilities (including the ServiceNow CMDB and AMDB). The Business Analyst's primary duty is to support the alignment between data requirements and data architecture. Responsibilities include: Identifying and actively … analysis Strong experience on SQL and relational databases Ability to read technical material (e.g. scripts, configuration files) Minimum of 2 years of experience with ServiceNow with understanding of the CMDB/AMDB data model Experience with data architecture and data lineage analysis in particular Knowledge of data centre ...