12 of 12 ServiceNow Jobs in Scotland

Windows environments Experience supporting or administering Microsoft Intune and end user devices Experience working with IT service management or ticketing systems such as ServiceNow, Halo or SysAid Strong troubleshooting and problem solving skills Excellent communication skills and a customer focused approach A full UK driving licence and willingness to travel ...

first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards ...

first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards ...

teams and programmes. Experience with Lean Portfolio Management and value-based delivery (desirable). Strong working knowledge of Azure DevOps (ADO), Jira and Confluence; ServiceNow experience desirable. Excellent stakeholder engagement skills with the ability to influence without authority. Personal Capabilities: Pragmatic, outcome-focused, and able to balance governance with empowerment. ...

/no-code configuration Any customer-facing or support experience Background in finance, accounting, or data processing environments Familiarity with tools like Jira, ServiceNow, or other ticketing systems Graduates with relevant degrees (Computer Science, Data, Business, Finance, Maths, Economics, or similar) are strongly encouraged to apply. We're open ...

team ** Strong stakeholder management and communication skills ** Experience coordinating BAU work and internal IT projects ** Confidence handling escalations and complex issues ** Experience with Jira, ServiceNow or similar ITSM tools ** Strong organisational skills and ability to manage competing priorities The offer: The role is based in central Glasgow with hybrid working ...

adherence to organisational, regulatory, and ITSM governance standards. Drive continuous improvement of transition frameworks and processes. Identify risks, issues, and dependencies, ensuring effective mitigation. ServiceNow & Documentation Use ServiceNow to manage Transition artefacts, Change records, CMDB updates, SLAs, and documentation. Ensure support models, knowledge articles, runbooks, SLAs/OLAs, and CMDB … Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within regulated environments (ideally FS). Excellent stakeholder engagement and communication skills. Strong analytical, planning, and organisational capability. Experience working ...

calling or constant phone work involved. The Role & Your Future We provide full training . We don't expect you to know our systems (ServiceNow/SharePoint) on day one; we expect you to have the right attitude. You will gain highly transferable skills in global operations, compliance, and data ...

contact for walk-up support requests. The skills you'll need: Proven hands-on experience in an office-based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. Familiarity with technical software ...

Maintain and follow up on action logs. Support governance forums with reporting, pack creation, and distribution. Reporting & Data Management Produce regular and ad-hoc ServiceNow reports, including Change & Release dashboards and onboarding status updates. Maintain high-quality data within ServiceNow through updates and coordination with technical teams. Process & Continuous Improvement … lifecycle. Skills & Experience Essential Strong organisational and multitasking abilities. Clear written and verbal communication skills, with experience in minute-taking. Hands-on experience with ServiceNow or similar ITSM tools. Exceptional attention to detail and documentation accuracy. Proficiency with Microsoft Office (Excel, Word, PowerPoint). Desirable Awareness of ITIL principles; ITIL ...

diverse vendor and platform landscape, with a strong focus on Microsoft, IBM, Oracle, VMware, Red Hat and Adobe. Snow License Manager experience preferred; ServiceNow SAM Pro knowledge beneficial, as is a deep understanding of software licensing models and compliance frameworks across the enterprise estate. What you'll be doing Leading … Software Asset Management lifecycle, including procurement, deployment, usage tracking, and retirement. Maintaining and optimising SAM tooling (Snow License Manager or ServiceNow SAM Pro) and IBM Bigfix\ILMT (desirable). Ensuring compliance with software licensing agreements across multiple vendors. Analysing software usage data to identify optimisation opportunities and cost savings. Collaborating ...

collaborative, high-performing team that values curiosity and teamwork. Career Development: Gain highly transferable skills in operations, data management, compliance, and systems (like ServiceNow and SharePoint). Your Key Responsibilities Process Coordination: Manage and validate crucial operational data, ensuring 100% accuracy and compliance. Stakeholder Support: Act as a key point … solving ability. Desirable: Experience in customer-facing roles (retail, hospitality, contact centre) or admin experience. Desirable: Familiarity with workflow systems or onboarding software (e.g., ServiceNow) is a bonus. If you feel this could be the right fit for you, please get in touch today. ...