1 to 25 of 28 Customer Service Jobs in Somerset

Customer Hub Account Manager Graduate-Friendly Role Bath (Hybrid: Office & Remote) £26,000 - £30,000 + Commission DOE + Benefits Are you ready to kickstart your career in the fast-growing SaaS tech industry Our client, a high-growth SaaS business expanding by over 30% year on year, is looking for an enthusiastic Customer Hub Account Manager to … join their thriving Customer Success team. This is a fantastic opportunity for recent graduates or early-career professionals who want to build their skills in account management, customer success, and SaaS sales. With full training, mentoring, and career progression on offer, you'll play an important role in supporting customers, solving problems, and ensuring every interaction adds real … Perfect for your first step into account management and SaaS sales Start date: October 2025 What you'll be doing: Acting as the first point of contact for all customer queries (via phone, email, and live chat), delivering clear, professional, and friendly support. Resolving customer enquiries directly or working with technical colleagues to find solutions. Logging all customer More ❯

incoming helpdesk calls in a professional and friendly manner Triage support tickets and assign them to the appropriate team Log and update tickets accurately in our system Provide excellent customer service and support Learn and grow within a fast-paced IT environment Training Level 2 Apprenticeship in Customer Service Practitioner consisting of: Level 2 Standard in … Customer Service Practitioner Level 1 Functional Skills in Mathematics Level 1 Functional Skills in English You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment. After the apprenticeship, there may be an opportunity for you … to advance in the workplace or go onto higher education. Apprenticeship Standard Customer service practitioner (level 2) Training Provider HULL BUSINESS TRAINING CENTRE LIMITED Working Week Monday to Friday, shifts TBC Expected Duration 1 Year 2 Months Positions Available 2 Closing Date Monday, 15th September 2025 Start Date Tuesday, 16th September 2025 Desired Skills Communication skills IT skills More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.SC Clearance Mandatory Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s) Lead Daily calls with a support team to ensure issues are identified and managed appropriately Engage with CC service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource … requirements Work with Technical Resource Group (TRG) to ensure resource and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users More ❯

involve: Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk on job status and outcomes. … What We're Looking for the role of CCTV Engineer: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access More ❯

software using remote tools and deskside support Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures Establish good working relationships with users and provide exceptional customer service In addition to the duties listed, the jobholder is required to perform other reasonable duties (within the jobholders’ capabilities) assigned by line management. Company Values: Trust Trust … the way in everything we do, and we hold ourselves to the highest possible standards in all areas. This is how we repeatedly deliver the exceptional performance and unparalleled service that satisfies each client. Partnership By working proactively with our clients, partners, the Lloyd’s market, and by keeping closely aligned with their changing needs, we will together ensure … Months Positions Available 1 Closing Date Friday, 26th September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills Team working Microsoft Office Written communication skills Strong customer service skills Logical approach Eagerness to learn Qualifications 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential) About the Employer HAMPDEN More ❯

Business Administrator Apprentice at Kentures Ltd. Join our growing team and gain experience in office admin, online marketing, social media management, e-commerce, customer emails, and phone support. A great opportunity to learn and grow in a tech-focused company. Role Administrative Support: Maintain office facilities, ensuring they are well-equipped and functional Supervise administrative staff and provide support … to executive leadership Manage contracts, negotiations, and relationships with vendors and service providers Coordinate between different departments to streamline workflows and improve productivity Oversee day-to-day operations, ensuring processes run smoothly and efficiently Develop and implement business strategies and plans that align with the company's goals and objectives Researching companies based on their location and collating the … information which will then be used for our in-house marketing campaigns Emailing and calling prospective clients and tailoring their response Developing your sales, marketing and customer service skills through ongoing training and support Producing content for our company blog and newsletter while conducting industry research Proactively contributing to team meetings & business knowledge share Developing your sales, marketing More ❯

you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop … escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support More ❯

Job summary An opportunity has arisen for an IT Service Desk Analyst to join the Trust's busy IT Service Desk. The successful candidate will become a key member of our team, and play a crucial role in ensuring smooth operations and excellent user support. Prior experience of working on a Service Desk in an NHS environment … Microsoft Office (particularly Outlook), PC Hardware, Active Directory, and IT Ticketing Systems. The successful candidate will be expected to carry out the following duties; Taking receipt of IT Service Desk support requests (primarily telephone but also email, written and in person) and logging them within the Trust's Service Desk tool. Take ownership of and responsibility for the … requests and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) in operation. Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory resolution. A) Technical Administration:1) To ensure that all required system administration activities are carried out in a More ❯

Cyber Security certification (CISSP, CEH, SCCP)Cyber Security training (Comptia security+)IT certification (Microsoft certified etc)ITIL Qualification Experience Essential Working with 3rd party suppliers ensuring a high-quality service is delivered.Working with NHS professionals to implement information and operational systems.Experience of managing priorities and participating in large projects.Demonstrable evidence of working in a technical IT Environment. Desirable Experience … of working in an ITIL based environment with an emphasis on project management, change control, incident management, customer service and service delivery.IT Security experience within the NHS, public sector or major private sector organisation Additional Criteria Essential Good knowledge in the field of cyber security, securing and monitoring networks, systems and devices.Good knowledge and experience of data … etc)Knowledge Active Directory/Azure/Entra Management Desirable Knowledge of NHS/Health environments and National IT ProgrammesUnderstanding of NHS IT Policies and Strategies Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

Field Service Engineer, Dental Systems Basic Salary £32,000 to £40,000 (depending on experience) Bonus £5,000 Company Van Pension Private Medical Cover Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training ** An excellent opportunity for an electronics field service engineer from any sector to join a leading manufacturer of dental systems ** The Role - Field … Service Engineer, Dental Systems You will be responsible for the service, breakdown repair and maintenance of their range of highly advanced dental systems throughout your region. Your Background - Field Service Engineer, Dental Systems To apply you should be able to demonstrate the following: Qualification in electronics or another relevant technical discipline Previous field service experience in … an electronics or electro-mechanical sector Impeccable customer service skills and a confident and professional manner in customer facing environments Flexible approach with the determination to seize opportunities and resolve complex challenges Full UK driving licence The Company - Field Service Engineer, Dental Systems Global leader in healthcare and a highly respected manufacturer of dental systems You More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

an MSP were different we have strong social and ethical principles and as a result our clients like working with us our focus is on the quality of the service and good solutions we deliver rather than maximising profit. We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe … administrator who will facilitate in different aspects of the day-to-day operations at Penelope. From assistance with process improvement, data management, problem solving, enhancing productivity, teamwork and excellent customer service. You will have attention to the tiniest details and have excellent communication skills with a strong customer service ethic; an excellent communicator, with well-developed interpersonal … what they need to do their job Organising and reviewing invoices/charges for our clients Organising and reviewing stock levels Lead management and followup with potential clients Enhance customer retention Ensure that we are sticking to best practice processes that we have outlined and are refining Educating clients about company products and services and how to make a More ❯

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team, and the salary is … be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: 26,667 per annum Hours: 4 on 4 off, alternating days and night shifts (7am - 7pm and then 7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located … near The Imperial Retail Park Matching pension contributions 4 life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or More ❯

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team, and the salary is … be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: £26,667 per annum Hours: 4 on 4 off, alternating days and night shifts (7am - 7pm and then 7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located … near The Imperial Retail Park Matching pension contributions 4* life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or More ❯

Business Data Improvement Specialist Purpose: To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Main Duties & Responsibilities: Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and issue resolutions … using Excel to uncover trends, errors, or opportunities for improvement. Develop and maintain project documentation, reports, and status dashboards. Serve as the main 2nd Line point of contact for customer-facing issues. Collaborate with technical teams to understand system functionality and relay findings effectively. Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports … Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. Ability to work independently with minimal supervision. Excellent written and verbal communication skills. Strong customer service orientation and experience managing external stakeholders at all levels. Detail-oriented, organised, and able to prioritise in a fast-paced environment. Ability to translate technical issues for More ❯

SharePoint L1 support. Knowledge of cloud printing, Starlink satellite devices, and mobile device setup (iPhone/iPad). ITIL certification or strong process knowledge. Excellent communication, problem-solving, and customer service skills. Ability to work onsite, occasionally out of hours, and travel to other sites if required. Additional Information Department: IT Infrastructure Working Pattern: 100% onsite, MondayFriday (with More ❯

by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future. Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to … support queries via phone, email and face to face. Learning and adhering to local support procedures for call reception, fault logging, investigation and closure. Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. To take ownership of user problems and be proactive and understanding when dealing with user's … issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice. Schedule and undertake routine installations and removals of items of hardware and/or software. Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools. Correct malfunctions, calling on other experienced colleagues and More ❯

by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future. Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to … support queries via phone, email and face to face. Learning and adhering to local support procedures for call reception, fault logging, investigation and closure. Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. To take ownership of user problems and be proactive and understanding when dealing with user's … issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice. Schedule and undertake routine installations and removals of items of hardware and/or software. Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools. Correct malfunctions, calling on other experienced colleagues and More ❯

NSSLGlobal is looking for a Credit Control Apprentice. You will support the credit control team in managing customer accounts and chasing overdue invoices. Role Monitor the accounts receivable ledger for outstanding balances and discrepancies Record and update customer contact and payment information accurately Assist with daily banking tasks and payment allocations Learn to use accounting and credit management … 5.30pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 30th September 2025 Start Date Wednesday, 1st October 2025 Desired Skills Attention to detail Organisation skills Customer care skills Number skills Initiative Qualifications English GCSE, grade Grade 4 or above (Essential) Maths GCSE, grade Grade 4 or above (Essential) About the Employer NSSLGLOBAL LTD NSSLGIobaI is … a leading independent provider of satellite communications and IT management solutions with innovation and customer service at the core of its DNA. With over 50 years of experience in the government and maritime markets, NSSLGlobal leverages its deep customer understanding and engineering skills to deliver integrated solutions. More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

be able to adapt to working in an outdoor environment all year round. Able to follow complex work instructions using smart devices and technology. Experience in working in a customer service role. Able to prioritise in a busy work environment. Comfortable with heights up to 15m. Have held a full UK manual driving licence for at least More ❯

grade Pass (Essential) Maths GCSE, grade Pass (Essential) About the Employer NSSLGLOBAL LTD NSSLGIobaI is a leading independent provider of satellite communications and IT management solutions with innovation and customer service at the core of its DNA. With over 50 years of experience in the government and maritime markets, NSSLGlobal leverages its deep customer understanding and engineering More ❯

Hours: 37 hours per week, Monday - Friday We are seeking a confident and organised individual to join our client's team. This role is ideal for someone with strong customer service skills and experience in using SharePoint and various IT applications. Day-to-day of the role: Support the Central Support team with a range of administrative tasks. More ❯

working with their IT Manager who is looking to add an IT Support Technician to their team.You will be required to provide all round technical support to circa 300 service users with a particular focus on the maintenance of the ERP system. This role will also be hands on with hardware related issues including installation, maintenance and support.Duties include … within agreed timescales and budget The ideal candidate will have experience working within a manufacturing business looking after various IT systems in particular ERP systems. You will provide excellent customer service and have strong technical and troubleshooting skills.In return this role offers a salary of circa £36k, holidays starting at 22 day but rising to 25 day with … service, 4% pension and other benefits. Working hours are 08:45 to 17:15 Monday to Friday and this is an office based role in Bridgwater. Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates More ❯