26 to 28 of 28 Customer Service Jobs in Somerset

providing technical support, through knowledge and experience, to members of the public, businesses and to other colleagues within the workplace. The post holder will embrace a culture of excellent customer service and make sure the services they contribute to are delivered to the highest possible standard, whether statutory or as a matter of policy. Validation and IT skills More ❯

of IT within the Trust and lead provision of continuous improvements to the provision and execution of the Operational Helpdesk management and task overview of the IT Support Team. Customer service skills are essential to provide 2nd/3rd line and elevated IT Support for employees, students and parents of all Trust locations. The role is for More ❯

Role: IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops … printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements. Complete customer rebuilds and configuration at desk level. Assist other engineers in delivering service to our customers. Provide cover for site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through More ❯