16 of 16 Service Delivery Jobs in Somerset

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make … within a dynamic team. The role holder will manage the day-to-day work requirements of the team in relation to administration and the service delivery to advisers and end clients, and ensure the work needed to be processed by the team is carried out to the highest … standard and within the specified service level agreements. You will be responsible for the investigation and resolution of complaints, breaches and escalated queries, along with other areas of the business, to develop a market-leading service delivery operation. Our hybrid working model offers a minimum of More ❯

maintained and updated with the latest supply information. Process documentation in support of the Cannibalisation process. Respond to technical questions from the SLICT and Delivery Teams (DTs). Establish and maintain strong working relationships with all IOS Industry Alliance and MoD Stakeholders to deliver the spares service in … for the Priority Progression Cell Controllers and Supply Logistics Leads as required during periods of absence. Utilise existing knowledge to enhance and improve the service delivery by conducting continuous improvement evaluation of the availability process. Undertake any other duties as directed by LH Management. KNOWLEDGE SKILLS AND EXPERIENCE … of awareness of the roles of the aircraft including spares and rotables product knowledge. Be adaptable and flexible to the changing needs of a Service Delivery environment. Working knowledge of the company organisation and operating procedures for business, commercial, finance, technical and procurement. If this is of interest More ❯

maintained and updated with the latest supply information. Process documentation in support of the Cannibalisation process. Respond to technical questions from the SLICT and Delivery Teams (DTs). Establish and maintain strong working relationships with all IOS Industry Alliance and MoD Stakeholders to deliver the spares service in … for the Priority Progression Cell Controllers and Supply Logistics Leads as required during periods of absence. Utilise existing knowledge to enhance and improve the service delivery by conducting continuous improvement evaluation of the availability process. Undertake any other duties as directed by LH Management. KNOWLEDGE SKILLS AND EXPERIENCE … of awareness of the roles of the aircraft including spares and rotables product knowledge. Be adaptable and flexible to the changing needs of a Service Delivery environment. Working knowledge of the company organisation and operating procedures for business, commercial, finance, technical and procurement. If this is of interest More ❯

to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to … by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing … of new client configurations Requirements: Technical Numerate or analytical degree Excellent telephone manners, customer service skills, active listening skills, verbal, and written communication skills. Good general IT skills Accurate usage of grammar and meticulous attention to detail Excellent verbal and written communications skills Soft Skills Analytical and problem-solving More ❯

Service Manager Safeguarding Care and Quality Assurance Closing in 6 days (25 April, 2025) Job details Salary: £63,071 per annum inclusive of a £9,679 recruitment allowance payable for three years Department: Leadership and Management Working pattern: Full Time About the job Some key information 37 hours - Full … in Taunton and home 33 days' annual leave What will I be doing? • Play a critical role in maintaining and improving the quality-of-service provision for children who have a child protection plan or children who are looked after. • Lead the Children's Advocacy and Independent Reviewing Service … for Children Looked After, for children with a child protection plan and for foster carers. To manage and oversee the work of the LADO service and Route 1 Advocacy. Ensure that the statutory standards of work and review timescales are achieved. • Escalate and support resolution of complex operational service More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. Key Responsibilities: Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer … remote deployment and asset management toolsets Support and maintain telephony systems and other corporate IT services used by the staff Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation Deliver exceptional customer service ensuring customers are … that users, groups and policies are supportable and up to date Perform support tasks to relevant SLAs and KPIs Participate actively in the successful delivery of projects and initiatives for EUC and Service Desk teams Maintain a focus on security and data governance while performing day to day More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

The Senior Digital Support Engineer drives the delivery of direct support to all internal/external customers utilizing Stryker's cloud system environment. The incumbent will assist the Digital Support manager to design support processes that can scale to meet the needs of a quickly growing business. The Senior … a positive experience for our customers. What You Will Do Apply technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web, while assisting with root cause investigations and disseminating issues and potential trends requiring investigation by internal resources. … teams to ensure execution alignment of troubleshooting, analysis and incident resolution. Liaison between R&D and vendor teams when necessary for escalated incidents. Monitor service level agreements amongst vendors to ensure compliance with established standards. Develop and execute support processes as new technology is released to ensure alignment of More ❯

Identify and capitalise on new business opportunities and growth areas. Develop and implement process improvements to achieve economies of scale, reduce costs, and enhance service delivery. Monitor and assess the effectiveness of implemented solutions, offering recommendations for ongoing improvement. Utilise data analytics tools to report on business performance, pinpoint More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations More ❯