21 of 21 Knowledge Management Jobs in the South East

Information & Knowledge Management Specialist Reading 6-month contract Paying up to £550p/d (Inside IR35) Please note - Due to the nature of the work, you'll be required to already hold or be eligible to obtain a high level of UK Security Clearance Overview: We are seeking … experienced Information & Knowledge Management Specialist to help establish and govern information and knowledge management practices within a highly regulated environment. You'll work closely with business, digital, and compliance teams to ensure information is managed securely, consistently, and in line with organisational and regulatory requirements. Responsibilities ...

Practice Operations Lead, Legal Knowledge Management & AI Function: Law Firm Advisory Role Summary The Practice Operations Lead sits within the Law Firm Advisory function and is accountable for the operational performance of the Legal Knowledge Management & AI practice, while remaining an active hands-on contributor … client engagements. The role is split roughly 50:50 between practice operations (pipeline management, estimating and contracting, practice development) and direct project delivery. This balance is intentional: the successful candidate needs enough current delivery experience in data/AI/KM engagements to estimate and scope credibly, and enough ...

Manager, Knowledge & Research Services London | Hybrid Working A leading international law firm is seeking an experienced Manager of Knowledge & Research Services to lead its London-based research function and provide strategic support across its European offices. This is a high-profile role combining legal and business research expertise … competitive intelligence leadership, stakeholder management, and the adoption of cutting-edge AI research technologies. The successful candidate will work closely with senior lawyers, business development teams, and global knowledge professionals to deliver high-value insight that supports client growth, market positioning, and firm strategy. The Role As Manager ...

facing innovation and modern legal service delivery initiatives. The successful candidate will bring experience in legal operations, process improvement, business analysis, consulting, legal project management or professional services transformation. Strong stakeholder management, workshop facilitation, process mapping and communication skills are essential. Experience with legal technology, continuous improvement methodologies … Design scalable operating models for repeatable legal work, complex matters, managed services and client-led solutions. Contribute to improved work allocation, matter planning, matter management, resource utilisation and delivery governance. Work with pricing, finance, project management and knowledge teams to improve predictability, profitability and transparency. Identify opportunities ...

responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

Systems Analyst on an initial 3-month contract. This role will support the discovery phase of a business-wide initiative to create a centralised knowledge repository for business processes, policies and operational documentation. The successful candidate will work closely with stakeholders across the organisation to understand how teams currently … improve the structure and accessibility of business information. This is a highly collaborative role suited to someone with strong business analysis skills, excellent stakeholder management and experience documenting business processes within complex organisations. Responsibilities: Conduct discovery sessions with stakeholders to understand current business processes, systems and operational workflows. Audit ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

exciting opportunity for an experienced IT Service Management leader to oversee and continuously improve end-to-end IT service delivery within a complex, highly regulated environment. You will lead service operations, major incident management, service transition, and tooling strategy while driving service excellence, operational performance, and outstanding user … organisation. Client Details This role is within the public sector and based in London. Description Lead and develop a high-performing IT Service Management team, promoting a customer-focused culture. Own major incident management, ensuring effective resolution and stakeholder communication. Oversee day-to-day Service Desk operations, including ...

continuous improvement of operational systems, policies, processes and tools. Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness. Support organisational planning, budget management and performance monitoring. Use operational insights, business intelligence and performance data to support decision-making. Contribute to the development and implementation of strategic organisational … priorities. Contracts, Partnerships and Supplier Management Lead on organisational contract management and oversight. Support donor, partner and supplier contracting processes. Manage partnership due diligence requirements and ensure compliance with organisational policies. Develop and maintain effective supplier relationships and oversee service performance. Support procurement activity, contract renewals and supplier ...

Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations … diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge Revolution The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain ...

adoption of legal technology solutions that improve client collaboration, matter delivery, workflow efficiency and reporting. You will work closely with partners, lawyers, legal operations, knowledge management, IT and clients to gather requirements, build HighQ sites and portals, configure workflows and dashboards, and support technology-enabled legal service delivery. … successful candidate will bring hands-on HighQ administration and solution design experience, strong stakeholder management skills and a practical understanding of legal service delivery. Experience with HighQ, Publisher, forms, workflow automation, permissions, dashboards, Microsoft 365 and wider legal technology platforms would be highly advantageous. Main Responsibilities include: Design, configure ...

cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test and support … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. … issues and route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

within offline (air-gapped) environments. Build and optimise CI/CD pipelines using GitLab. Design workflows and reporting within Jira. Develop structured documentation and knowledge management solutions using Confluence. Deliver automation and configuration management using Ansible. Design secure software promotion, patching and update processes for disconnected environments. … supporting DevOps platforms within air-gapped/offline environments. GitLab (Repositories, Runners, CI/CD Pipelines) Confluence Ansible Infrastructure as Code (IaC) Configuration Management CI/CD Secure software delivery Experience managing package repositories, artefact repositories and controlled software updates. Knowledge of build and release management, access ...

measure impact. Partner with stakeholders across ICAEW to streamline processes, support campaigns and ensure digital solutions meet member, student and user needs. Oversee quality, knowledge management and service standards across digital and assisted-service channels What you will need: Proven experience leading, coaching and developing teams … record of delivering service improvement, digital adoption or process change Confident using data and insight to improve performance, quality and customer outcomes Excellent stakeholder management, communication and influencing skills Strong working knowledge of CRM, Microsoft Office and operational systems Sound judgement, resilience and the ability to manage competing ...

deliver the Service Desk transformation roadmap. Identify opportunities to use AI and automation across the end-to-end support process. Improve customer self-service, knowledge management and intelligent workflows. Move the function from reactive support towards proactive customer management. Own and improve SLAs, KPIs, first-contact resolution … automation to transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital … develop customer support teams operating across multiple geographical locations, creating a consistent and high-quality experience for B2B customers. You will introduce clearer service-management practices, optimise Zendesk, strengthen the use of operational data and develop a multi-tier support model that provides the right level of service ...