22 of 22 Knowledge Management Jobs in the South East

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world … time. The Opportunity Oliver Wyman is seeking a strategic leader to join our team as the Global Head of External Data to join our Knowledge Management team. In this pivotal role, you will oversee and optimize our extensive portfolio of our external knowledge data and expert vendors … driving the strategic value derived from these partnerships to enhance our consulting services across various industries. Key Responsibilities: Strategic Knowledge Data Vendor Management: Developing and implementing a comprehensive strategy for managing Oliver Wyman’s portfolio of external data vendors, ensuring alignment with our strategic objectives. Data Utilization and More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

within the IT team, overseeing the helpdesk function that is the entry point for all issues, problems and requests. You will own major incident management, problem management, and change management processes. You will be the driving force behind continual service improvement, ensuring all services are underpinned by … robust ITIL practices and aligned to our strategic and operational goals. Key Responsibilities: Leadership and Team Management Lead and develop the IT Helpdesk team across all tiers (L1, L2, L3) ensuring seamless end-to-end support of the highest quality. Build a team to support the Institute's long … and customer expectations with a white-glove approach. Champion service excellence and user satisfaction through proactive engagement and feedback mechanisms. Incident, Problem and Change Management Act as the owner for Major Incident Management, ensuring timely resolution and effective communication during incidents. Lead root cause analysis and Problem Management More ❯

The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in … efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance … development teams with demonstrable outcomes that influence product quality, serviceability and supportability. Forging strong relationships with Sales and Pre-sales organisations. Unified customer health management experience with Professional Services and Customer Success organisations. Participate in the development and execution of transformational projects. Ten (10) + years’ management experience More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

We are looking for a candidate to start in this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of … adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests, and ensure ticket … development. Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and More ❯

maintains change control. Reports progress and RAID status weekly. Establishes quality standards and plans risk mitigation. Applies a cloud-first approach to delivery. People Management and Development: Continuously develops technical and soft skills. Shares knowledge, mentors team members, and supports onboarding and development. Utilisation and Revenue: Drives revenue … with wider NTT and partner ecosystem. Minimises FOC days. Project Methodology and Organisation: Defines project delivery approach and plans resources, costs, and timelines. Contract Management: Understands complex contracts, monitors costs/benefits, and manages change requests. PM Tools (NTT DATA): Proficient in NTT DATA project tools and Cloud ALM. … Technical & Business Management Integration: Contributes to technical discussions, supports decision-making with process understanding. Communication and Behaviour: Drives outcomes through leadership, moderates conflicts, and manages change confidently. Task and Time Management: Manages multiple sub-projects, sets milestones, and tracks delivery. Problem Solving: Makes sound decisions, escalates issues promptly More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and … Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in a timely manner More ❯

key stakeholders to ensure seamless system integration and project delivery Mentoring Continuous Improvement Mentor and up skill team members by conducting gap analyses facilitating knowledge sharing sessions and developing tailored training plans Troubleshoot and resolve production issues swiftly to maintain high system availability and performance Qualifications: Technical Expertise Demonstrable … experience in upgrading and maintaining core Control M components In depth knowledge of Control M modules including Workload Change Manager Workload Archiving and Workflow Insights Hands on experience with observability tools such as AppDynamics Splunk and Thousand Eyes Broad IT infrastructure background with proven experience managing Oracle databases Proficiency …/Peoplesoft) Testing, Flexcube technical PL/SQL, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe - Cobol/JCL, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, Nginx, Oracle DB More ❯

functional and performance metrics. • Execution, development and planning of System tests and Contribute to the evolution of product quality for ESMA products. • Support Test Management tools and continuous integration methodologies; • Compilation of regular Test execution summary report with metrics. Job Requirements - including work experience and education • Batchelor/Master … GUI) testing • Experience in planning, estimating and development of system tests. • Experience of Devops, Jenkins, Docker containers and automation test frameworks. • Experience of test management software. • Defect Tracking and Knowledge Management software (Atlassian JIRA and Confluence preferred) • Knowledge of testing Methodologies • Knowledge of operation of … Analysers, VNAs, power meters etc • Proven experience in program language in an automation test environment (C/C++/Python etc.) • Excellent Interpersonal skills. • Knowledge on RF fundamentals and communications theory. • Independent, self-motivated, team player and multitasking capabilities. • Ability to work in a fast-paced and changing environment. More ❯

to apply for DV clearance. Let us introduce the role AWE is currently recruiting for an Information Exploitation & Capability Specialist for the Information, Configuration & Knowledge Management group. We are looking for an information specialist who understands strategic organising, securing and leveraging information to drive decision making, efficiency and … passion for professional growth, identifying skills gaps and recommending training or upskilling opportunities Cultural Change - Be a advocate for fostering a culture that values knowledge sharing, collaboration and continuous learning Identify and implement improvements - Guide stakeholders in best practices to ensure information is accessible, can be leveraged effectively, and … business needs. Who are we looking for? We do need you to have the following: Prior experience of working within L&D Strong stakeholder management skills Knowledge of different training methods including technology-based learning Strong knowledge of Office 365 Applications You'll need to have the More ❯

An IT Support/Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and … oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. Monitor and prioritize work from … multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create and document routine IT processes and procedures in accordance with our knowledge management process. Following defined procedures to execute all IT on-boarding & off-boarding functions for internal employees. (Manually or through Automation) (FTE) - Full time More ❯

sites, training and supporting country intranets. The team are part of the wider Operations business unit and the successful candidate will work closely with Knowledge Management, Marketing and the Insight Center. Our intranet is hosted on SharePoint Online with a global and regional presence, offering many opportunities to … share news, knowledge, guidelines, templates and more. As our firm expands, so too does our intranet remit to provide services lines, business units and countries with a resource of rich content. This is a varied role and the successful candidate will need to understand the business, firm goals and … a quick and easy to navigate journey. They will be a champion of A&Ms information services at all times. Responsibilities: Intranet Strategy and Management Develop and implement a strategic plan for the EMEA intranet to meet organisation requirements and objectives Work with the Global Intranet Team to understand More ❯

provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for … the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience providing hands-on technical team leadership. Technical Skills Experience with Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for … Business, Intune). Experience with cloud platforms (i.e. Microsoft Azure IaaS and PaaS). Knowledge of Microsoft security and information protection suites (e.g. Defender and Purview). Through understanding of security principles and their application. Strong understanding of Windows Server Operating Systems and Hypervisors. A strong understanding of networking More ❯

We are urgently looking for an Customer Support Role to join our Device Intelligence team. The ideal candidate will have proven experience in Accounts Management and Customer First service and support for all account related issues. Required: An Accounts Management team member will be responsible for the following … scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and requests. Apply excellent written, digital, and oral communication skills. Work on an tech forward customer … support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat More ❯

matters Provide input into strategic decision making through research and experience Provide input for new process and policy design activities Ensure thorough documentation and knowledge management practices are adhered to as a matter of course Always act in a secure manner, ensuring that solutions are provided with IT … enablement activities Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical Facilitate the deployment and release management of IT infrastructure as required Provide 3rd line support for Infrastructure services as needed Assist colleagues in problem management activities as a matter … changes etc.) Liaise with internal and external service providers, users and customers when required Adhere to company and departmental processes and policies for the management of IT services Provide situation appropriate leadership in all internal and external engagements Skills and Experience IaaS (Windows/Linux) Azure networking (private endpoints More ❯

unit tests in Java, working with API specs and automation Identifying opportunities for adopting new technologies Working with a team of engineers that delivers knowledge management solutions to businesses worldwide Minimum Qualifications: Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline Proven … technical, functional, leadership and business core competencies, including: Agile Practices Porting/Software Configuration Programming Languages and Frameworks Business Analysis Analytical Thinking Business Product Knowledge We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical More ❯

education. You will also lead the development of AI-powered sales enablement tools and self-service customer portals that streamline access to documentation and knowledge across the legal tech ecosystem. You will work closely with customers, internal teams, and the wider legal tech market to surface insights from customer … enablement platforms that support sales productivity, accelerate onboarding, and improve win rates. Collaborate with revenue teams to ensure alignment of training and messaging.. Customer Knowledge Portals & Self-Service Develop AI-enhanced customer portals for product documentation and knowledge management in collaboration with engineering and CX teams. Implement … making and iterative improvement. Bonus Qualifications Experience in legal tech or adjacent domains (e.g., legal research, CLM, eDiscovery, legal ops). Background in product management, technical marketing, or strategy consulting. About Morae: Morae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law More ❯

with industry best practices (e.g., ISO 27001, NIST). Protect company systems and data through robust policies, security tools, and continuous monitoring. Device & Endpoint Management : Oversee the full lifecycle of company laptops and devices, from procurement and configuration to deployment, patching, and secure decommissioning. Implement MDM (Mobile Device Management) to ensure consistency and compliance. Identity & Access Management (IAM): Implement and manage SSO and IAM solutions to centralise access controls, reduce risk, and improve user experience across systems. Cloud-first Strategy : Lead the migration and integration of core IT systems into secure, scalable cloud environments (e.g., Microsoft … scalable and responsive global IT support model, including ticketing systems, SLAs, and standardised onboarding/offboarding processes. Collaboration Tools & Intranet: Lead the implementation and management of internal collaboration tools, including the development of an intranet or SharePoint environment to support knowledge sharing, document management, and employee engagement More ❯

in order to apply for DV clearance. Let us introduce the role AWE is currently recruiting for a Configuration Administrator for the Information, Configuration & Knowledge Management group. Key Accountabilities: Accountable for assisting in maintaining Configuration Control system across their area(s) of responsibility. Maintaining baselines (under direction) in More ❯

Machine Learning Engineer - RAG Experience - Founding Engineer Machine Learning Engineer Required for a well funded Start-Up building an innovative tool and knowledge management solution to save consultancies considerable time. You will be looking to work for an early stage Start-Up working with a small but world More ❯