26 to 50 of 50 Knowledge Management Jobs in the South East

transition governance and delivery excellence, including internal and customer governance reviews, documentation standards, stage-gate controls, and seamless handover to account, contract, and service management teams. Manage escalations and drive resolution, serving as the primary contact for customer and internal issues, identifying root causes, and continuously improving transition methodologies … activities while providing data-driven updates and recommendations to senior leadership. Team Leadership & Capability Build, lead, and develop a high-performing transition and project management team, overseeing hiring, onboarding, coaching, performance reviews, career development, and employee retention while creating an environment where individuals can thrive. Champion an AI-native ...

Service Desk performance, queue health, customer satisfaction and operational KPIs. Lead, coach and develop a high-performing technical support team. Maintain Service Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM … governance, compliance and security requirements. What We're Looking For Proven experience leading a Service Desk, Technical Support or IT Operations team. Strong people management experience, including performance management, coaching and workload allocation. Strong understanding of Incident, Request, Problem and Major Incident Management. Experience working with ITSM platforms ...

hardware, and software for schools), and TTS (educational resources). Within theassessment marketwe are experts inproviding solutions foronline exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels … intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : www.rm.com/assessment The Technical Author sits within the Product Knowledge & Enablement function of RM Assessment. This role ensures that technical documentation directly supports customer enablement, internal capability uplift, and product adoption. ...

policies and standards. QUALIFICATIONS Education Bachelor’s Degree - Information Technology, Computer Science, Engineering, or equivalent Master’s Degree - Information Systems, Cloud Computing, or Technology Management Work Experience 8+ Years - Cloud operations or engineering experience in a regulated change environment (ITIL or equivalent), including substantial hands-on experience producing … Well-Architected credential (e.g. AWS or Azure security/well-architected) Infrastructure as Code review and controls familiarity (Terraform, Bicep/ARM, or CloudFormation) KNOWLEDGE, SKILLS & ABILITIES Knowledge, Skills and Abilities Technical Design Assurance: Deep expertise reviewing and approving HLDs and LLDs and assuring change quality, risk, rollback ...

home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW Build your technical knowledge while helping clients stay productive and supported in a lively, collaborative environment. The IT Support Engineer/Service Desk Analyst provides first-line troubleshooting … communication with accurate incident handling, documentation and timely escalation. Microsoft certification training gives the IT Support Engineer/Service Desk Analyst opportunities to develop knowledge across Modern Desktop, Intune and Azure while contributing ideas that improve service delivery. DUTIES Your duties as the IT Support Engineer/Service Desk ...

Offer clear and concise guidance on product features and functionality. ·Ensure a high level of customer satisfaction through professional, courteous communication. ·Apply strong product knowledge to assist customers effectively. Triage & Case Management ·Triage and manage customer enquiries and issues, recording activity on each case through the service desk … detail for the development team. ·Participate in software testing to ensure product quality and functionality. ·Provide feedback on software performance and user experience. Product Knowledge & Continuous Learning ·Actively learn and build expertise in the TASS Finance software solution. ·Engage in continuous learning to stay up to date on product ...

service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running and the out of hours … where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain ...

Purpose of the role To act as source of expertise internally and for Key loop Customers in respective region. Develop, evolve, and retain knowledge to address the delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. … with Key loop deployment methodology Surestart. Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes. Role & Responsibilities Standardization, efficiency, and adaptability ...

combines digital support, user enablement, AI adoption and continuous improvement activities. The apprentice will gain practical experience supporting Microsoft 365, Microsoft Copilot, collaboration platforms, knowledge management solutions and workplace productivity tools whilst completing the AI Support & Productivity Technician Level 3 apprenticeship. The apprentice will work closely with … issues relating to workplace technology and digital collaboration. Support the configuration, testing and implementation of digital workplace solutions. Contribute to the maintenance of digital knowledge articles, guidance materials and support documentation .AI & Productivity Enablement Support the rollout and adoption of Microsoft Copilot and other approved AI-powered productivity tools. ...

FPGA and Product teams to improve tooling and integration experience. Treat integration tooling as a core part of the product and customer experience. Documentation, Knowledge & Product Feedback Create andmaintainhigh-quality technical documentation and integration guides. Capture recurring issues, integrationchallengesand customer feedback in a structured way. Provide actionable input … Product and Engineering teams based on real-world usage. Support technical marketing and pre-sales activities with demos and technical validation. Contribute to knowledge management and future AI-driven support initiatives. Skills & Experience Required Experience in a customer-facing technical role (e.g. Integration Engineer, Solutions Engineer, FAE, Technical ...

specialists when changes touch them Build test evidence (regression is automated in Tosca) and capture configuration with ConfigSnapshot Hand your changes over properly: documentation, knowledge articles, and contribute to the knowledge management repository What You Will Bring Strong Fusion ERP functional experience across the financials core … finance teams actually work: period close, reconciliations, supplier payment runs, audit trails The ability to gather requirements and write them up clearly Oracle Risk Management Cloud or financial reporting compliance tooling A good understanding of Fusion security concepts: roles, data access, segregation of duties Working familiarity of OTBI ...

specialists when changes touch them Build test evidence (regression is automated in Tosca) and capture configuration with ConfigSnapshot Hand your changes over properly: documentation, knowledge articles, and contribute to the knowledge management repository What You Will Bring Deep Fusion HCM functional experience: Core HR, absence, payroll, time … labour Working knowledge of UK payroll rules and the calendar that comes with them Experience supporting a live Oracle Cloud service with real users The ability to gather requirements and write them up clearly A good understanding of Fusion security concepts: roles, data access, segregation of duties Working familiarity ...

into BAU Support. Partner with Customer Success and other customer-facing teams to ensure joined-up customer outcomes and clear ownership of escalations. Improve knowledge management and self-service, using tooling and automation to improve support quality and efficiency. Use data and insight to understand trends and risks. … software or application support teams. Evidence of the ability to shape and improve a support operating mode l Strong practical understanding of IT service management, including incident, major-incident and problem-management disciplines. Experience leading complex incidents and senior customer escalations in business-critical software environments. Strong cross ...

compliance, and verify factual accuracy. Cross-Functional Coordination: Drive accountability across Sales, Pricing Desks, and Solution Consulting while proactively mitigating technical and commercial risks. Knowledge Management: Capture competitive discriminators and successful narratives post-submission to continually update our central knowledge library. Requirements Experience: 5+ years of experience … management, proposal writing, or sales support. AI Fluency: Demonstrable hands-on experience with AI-powered RFP software, LLM workflows, and strategic prompt engineering. Skills: Exceptional writing abilities to synthesize technical information into clear, outcome-led customer value stories. Tech Stack: Proficiency in Loopio, Google Applications, and Salesforce. Education: Bachelor ...

bespoke, internal AI platform Automating internal consulting workflows Building tools that improve delivery efficiency Developing reusable AI capabilities and accelerators Supporting analysis, reporting and knowledge management initiatives Technical Responsibilities Python development AI agent orchestration LLM applications and RAG solutions API integrations Data pipelines Cloud-based development Application development ...

written requirements and impact assessments Build test evidence (regression is automated in Tosca) and capture configuration with ConfigSnapshot Hand your changes over properly: documentation, knowledge articles, and contribute to the knowledge management repository What You Will Bring Deep functional experience of Oracle EPM planning and budgeting (EPBCS ...

trusted relationships with stakeholders ranging from individual tax practitioners through to Tax Partners, Heads of Tax, Tax Directors and firm owners, as well as Knowledge Management, Innovation, Operations and Technology teams. You will use workflow adoption and usage data to identify barriers and expansion opportunities, demonstrate measurable customer … progressing customers from initial engagement and activation through to sustained workflow usage across teams and tax disciplines. You'll partner with Customer Success, Account Management, Tolley Product Development and Tax technical content teams to turn customer needs into working solutions. You'll also play an important role in helping ...

provide 2nd line support to users in all their offices. An ideal candidate must have a combination of the following skills: A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management Demonstrate strong organisational skills and be accountable ...

process and water sector tenders. Working closely with other estimating disciplines, technical designers, commercial, and project teams, the Electrical Estimator provides experienced technical knowledge to the team and supports bid submissions to ensure project costs are accurately forecast and aligned with delivery requirements. What You’ll Be Doing … clarifications are captured. Support bid preparation by providing clear pricing input, cost narratives, and contribution to the technical solution report. 2) Commercial & Risk Management Identify, quantify, and communicate risks and opportunities associated with project costs. Assist in margin analysis and bid strategy discussions. Maintain clear records of estimates, assumptions ...

will partner with Product, Technology, Risk and Change to ensure scalable, customer-focused procedures and strong governance. This role focuses on automation opportunities, knowledge management, and efficient procedures to support new products and regulatory changes within a fast-growing bank. #J-18808-Ljbffr ...

experienced property lawyer to join a leading regional Legal 500 firm in Hampshire as a Professional Support Lawyer. The role focuses on building a knowledge management toolkit for residential and commercial property lawyers and shaping the team's use of technology, software, and AI. You will liaise with … build a central knowledge database, support lawyer biographies, and deliver internal and bespoke client training. #J-18808-Ljbffr ...

technology, automation and AI-driven solutions. Develop reporting, metrics and insights that demonstrate the value of the legal team. Build scalable frameworks, governance and knowledge management processes. Be the Legal Innovation Champion Stay ahead of emerging legislation and regulatory developments. Help the business understand and respond to changing … wider business stakeholders. Continue Practising Law Draft, review and negotiate a variety of commercial agreements. Provide pragmatic legal advice to business stakeholders. Support risk management and governance activities across the organisation. Who We're Looking For Qualified lawyer with experience in-house or in private practice. Strong commercial contracts ...

modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Head of Technology Services & Support, you will lead the delivery … needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University. What You'll Do: Lead Technology Services ...

modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Head of Technology Services & Support, you will lead the delivery … needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University. What You'll Do: Lead Technology Services ...

lead the Technology Services Service Desk across L1 to L3, delivering high-quality IT support and driving incident management. The role requires strong ITIL knowledge, leadership of customer-facing teams, and the ability to drive improvements, performance metrics, and knowledge management. #J-18808-Ljbffr ...