22 of 22 Problem Management Jobs in the South East

common approaches across the Trust enterprise architecture. Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Change, Release, Problem, Performance, and Availability Management. Provide leadership in enterprise architecture technologies when working with external vendors, suppliers and other stakeholders. Provide leadership in application performance … information technology platforms: Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware. Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management. Significant experience in leading highly complex technical problems ...

people to deliver business objectives within agreed timescales, budgets, quality standards, and risk parameters. The Role Proven experience in operational project management, with a strong focus on service stabilisation, operational excellence, and risk reduction. Extensive support and operations management experience, including service performance, stability, availability, incident management, problem management, and operational expenditure (OPEX) management. Experience owning and driving Digital Employee Experience (DEX) sustainability initiatives and continuous improvement activities. Strong understanding of infrastructure and operational environments, including capacity management, resilience planning, production and non-production environments, and change freeze governance. Deep understanding ...

Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing … authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms.Problem Management: Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability.Data & Investigation: Collect and analyse technical, process, and organisational data ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and selfservice patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

have experience leading application support or service desk teams in a complex technology environment. You’ll bring strong knowledge of incident management, problem management and service improvement. You’ll be confident handling escalations, coordinating technical investigations and working across multiple stakeholders. You’ll be skilled at using ...

Prem Infrastructure Team, providing expert troubleshooting, solution implementation, and performance optimisation across server, storage, and virtualisation layers. Daily duties include performance monitoring, patch management, capacity planning, image deployment, system builds, BAU operational support, and proactive identification of risks and service improvements. Alongside BAU tasks, you will work extensively … cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise Server ...

design and Zero Trust principles across infrastructure and services. Troubleshoot and resolve complex platform and security incidents, ensuring timely restoration of service. Own problem management activities, including root cause analysis and implementation of long-term fixes. Develop and implement automation and scripting solutions (e.g. PowerShell) to reduce manual … analysts within the Cyber Platforms team. Engage with third-party suppliers and managed service providers where required. Day-to-Day Technical Responsibilities Identity & Access Management Engineer and support Microsoft Entra ID, including RBAC, Conditional Access, and identity lifecycle. Support and enhance privileged access controls across PAM/PIM solutions. ...

Want to come and be a part of it? In this role, you will be responsible for shaping, embedding and governing a consistent Service Management Framework that ensures services are delivered efficiently, reliably and in line with organisational expectations. You will lead our continual service improvement approach, driving measurable … governance and a culture of accountability across the service landscape. Youll also oversee key areas including change and release governance, ITSM platform strategy, configuration management and problem management maturity. This is an exciting opportunity to influence service culture at scale and deliver predictable, high-quality outcomes ...

hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What … operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems … Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving ...

desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level … agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience ...

successful migration outcomes. Azure & DevOps Operations Supporting Azure cloud platforms and associated services. Assisting with Azure DevOps CI/CD, deployment, release, and environment management activities. Supporting cloud-hosted applications and platform services. Contributing to platform improvements, operational support, and technical troubleshooting activities. Platform Support & Governance Supporting production … production environments. Assisting with incident resolution, problem management, and service improvements. Supporting Power Platform solutions, including Power Apps and Power Pages. Your experience includes... Proven experience supporting Windows Server environments ( or later). Experience delivering application and service migrations between Windows Server platforms, including dependency analysis, testing, validation ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major incident management and escalations across UCC services Drive continuous service improvement and reduce recurring issues Maintain accurate documentation to support compliance and audit requirements Mentor L1/ ...

prem and cloud/hybrid environments (Azure/Entra ID) Perform root cause analysis and implement permanent fixes Lead on incident resolution and problem management activities Contribute to system upgrades, migrations, and infrastructure projects Create and maintain technical documentation and knowledge articles Mentor and support junior IT staff ...

desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with … operational procedures remain current Experience Required * Proven experience managing an IT Service Desk within a complex, multi-site environment * Strong leadership and people management skills * Experience managing service performance, SLAs and operational reporting * Excellent stakeholder engagement and communication skills * Strong understanding of IT service management best practices * Experience ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes line management responsibilities, supporting and developing … customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance ...

heart of technology operations, owning service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers … root cause analysis and long-term remediation plans. Delivering executive-level reporting, dashboards and service health insights. Driving cost transparency, forecasting and demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management ...

produce clear technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience: PKI/certificate services Azure Virtual Desktop Exchange on-prem to Exchange Online/hybrid Exchange Azure … cost management Public sector, policing or secure environment experience Active Directory, Windows Server and broader Microsoft infrastructure experience ...

produce clear technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience: PKI/certificate services Azure Virtual Desktop Exchange on-prem to Exchange Online/hybrid Exchange Azure … cost management Public sector, policing or secure environment experience Active Directory, Windows Server and broader Microsoft infrastructure experience ...

design and Zero Trust principles across infrastructure and services. Troubleshoot and resolve complex platform and security incidents, ensuring timely restoration of service. Own problem management activities, including root cause analysis and implementation of long-term fixes. Develop and implement automation and scripting solutions (e.g. PowerShell) to reduce manual … analysts within the Cyber Platforms team. Engage with third-party suppliers and managed service providers where required. Day-to-Day Technical Responsibilities Identity & Access Management Engineer and support Microsoft Entra ID, including RBAC, Conditional Access, and identity lifecycle. Support and enhance privileged access controls across PAM/PIM solutions. ...