1 to 25 of 37 Problem Management Jobs in the South East

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

functional technical teams to diagnose and resolve issues. Ensure the incident is worked on 24/7 until resolved, if required. 2. Communication & Stakeholder Management Send comms (text and email) to all the stakeholders within 15mins 20mins. Provide timely updates to leadership, business owners, and customers. Run war rooms … reviews to identify root cause and preventive actions. Track follow up actions with respective teams. 4. Process Governance Maintain and improve the Major Incident Management (MIM) process. Work closely with Problem, Change, and Service Desk teams. Monitor SLAs and KPIs (MTTR, number of P1s, etc.). 5. Prevention ...

migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service … Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service ...

thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service … culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide Day-to-day management of the Service Desk function for a subset of customers ·Drive the meeting of customer SLAs and an exceptional customer service, ·Ensure tickets are logged ...

role is critical in supporting the firms core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice … management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role is central to enabling our lawyers ...

issues are resolved quickly while maintaining clear communication with stakeholders and technical teams. During quieter periods, you will also support the Incident and Change Management processes , ensuring operational governance and service continuity. Key Responsibilities Major Incident Management Lead and coordinate the response to P1/high-severity incidents … documentation and reporting Requirements 6-10+ years' experience working as a Major Incident Manager Strong knowledge of ITIL processes , particularly Incident, Change, and Problem Management Experience working in high-pressure operational environments Strong understanding of IT infrastructure and applications Excellent written and verbal communication skills Strong analytical ...

Data Platform and own platform design and supplier relationships. Maintain platform availability, capacity and configuration, managing risk and downtime. Lead incident and problem management, ensuring root cause analysis and timely resolution. Support operations with appropriate out of hours cover. Ensure proactive monitoring, patching, upgrades and adherence to change … processes. Provide technical support to projects and cross-functional teams. What you'll need to succeed Proven experience in technical leadership or management roles. Strong background in incident, request, change and problem management to SLA. Experience implementing cloud technologies using Azure. Hands on experience with Microsoft Fabric ...

Desirable: experience using M365 Security Controls Ensure CLS internal systems are managed to the highest standard by following industry best practice Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes Actively contribute to the development of existing … projects applying both significant communications, organisational and technical skills to achieve successful outcomes. Strong collaboration skills with senior stakeholders, peers and the project management team Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service. ...

technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction … with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues ...

technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction … with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues ...

Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring … Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management ...

Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring … Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management ...

Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring … Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management ...

Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring … Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management ...

Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring … Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management ...

Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring … Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management ...

Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring … Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management ...

Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring … Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management ...

/L2 (SaaS) Work Location Ireland, Cork Hybrid Requirement: 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide … first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor ...

junior engineers to improve overall team capability. Client Site Visits: Attend customer locations for physical installations, complex troubleshooting, or emergency break-fix scenarios. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

business-critical incentive compensation platform. This is a hands-on role where you’ll act as the single point of accountability for incident, problem, and change management, ensuring the day-to-day stability of commissions operations while working closely with Sales Ops, Finance, IT, and SAP Support. … Responsibilities Lead daily production support operations, managing incident queues and maintaining SLA performance Own end-to-end incident and problem management, including RCA and corrective actions Plan and execute configuration changes, releases, and regression testing (CAB governance) Maintain application configuration (plans, rules, rate tables, hierarchies, security) Oversee ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

best practices (least privilege, logging, guardrails) 2. Microsoft 365 & Azure Advanced support for M365 (Exchange Online, SharePoint, OneDrive, Teams) Azure AD/Entra ID management including Conditional Access and Identity Protection Intune device management and compliance policies Azure IaaS and PaaS support (VMs, Storage, Networking, App Services) Support … hybrid identity (AD Connect, SSO, MFA) Troubleshooting complex authentication and mail flow issues 3. Networking & Infrastructure Advanced troubleshooting of LAN/WAN connectivity Management of firewalls, VPNs and secure remote access VLAN, routing and switching configuration DNS, DHCP and TCP/IP issue resolution Performance diagnostics and packet analysis ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion a 'security … hardware, including hardware/software RAID Experience contributing to technical projects Knowledge of data centre operations, processes, and controls Working experience in Incident and Problem Management Excellent troubleshooting skills Soft Skills A problem solving mindset and analytical thinking Strong communicator and collaborative team player Passion for cybersecurity ...