16 of 16 Problem Management Jobs in the South East

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term … operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party and vendor operational performance. Stakeholder Management Primary ops interface for: Product Owners Delivery Managers Architecture & Security Business and Senior Leadership Provide clear, data-driven service reporting (availability, incidents, risks, improvements ...

term career progression within a growing business Supportive and collaborative working environment Bonus Private Healthcare Business Application Manager - Job Overview Lead governance and operational management of business applications across the organisation Define and maintain role-based access controls and permission frameworks Ensure systems align with security standards including Cyber … performance, and adoption, providing data-led improvement recommendations Identify opportunities for optimisation, consolidation, and efficiency across platforms Promote strong data governance, quality, and information management practices Support IT service management processes including incident, request, and problem management Develop user guidance, training materials, and knowledge resources Establish ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations … maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely ...

Azure and on-prem environments Acting as a Subject Matter Expert for defined platforms and technologies Supporting joiners, movers and leavers, device builds, asset management and MDM Hands-on troubleshooting, software and hardware installation, backups and restores Working closely with 3rd line, security, change and external vendors Contributing … Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure Why Apply? Join a financially ...

reduce meantime to resolution. Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed. Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues. Participate in a limited weekend/on-call rotation (approximately 4–6 weekends … communicator capable of translating complex technical issues for diverse audiences. Demonstrated bias for action: resolve incidents while building long-term fixes and automations. Strong problem-solving: identify edge cases, add validations, and anticipate failure modes. Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket ...

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents ...

date, managing the full application lifecycle including upgrades, patching, configuration changes, and proactive health monitoring Implement system changes and enhancements following ITIL change management practices, evaluating impact and risk, coordinating UAT, and maintaining audit-compliant documentation throughout Work closely with business teams to understand operational processes, mapping workflows, translating … internal and external developers to resolve issues and implement new connections Act as the escalation point for business-critical incidents, leading root cause analysis, problem resolution, and on-call support where required, while managing supplier relationships, SLAs, and vendor performance What they're looking for: Strong hands-on experience ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This includes line-management responsibilities, supporting and developing … customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance ...

EMEA Credit traders Front-office support for trading , pricing , risk and trade capture platforms Ownership of BAU support , issue investigation and resolution Major Incident & Problem Management Monitoring and alerting of critical trading systems Proactive identification of system issues and stability risks Release support and enforcement of change management … Corporate Bonds CDS (Credit Default Swaps) Credit Indices/ETFs Experience supporting electronic trading and risk platforms Understanding of market data flows Excellent problem solving and communication skills Technical Skills Unix/Linux SQL Python KDB Monitoring tools: Dynatrace , Splunk ITIL processes Grid/distributed computing (nice to have ...

Nutanix AHV Nutanix Prism Strong Linux or Windows Server experience Large-scale virtual machine environments Infrastructure troubleshooting Production support environments Incident/Change/Problem Management On-call support experience What You'll Work With Nutanix clusters AHV virtualisation Prism management tools Linux and Windows server estates ...

contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis ...

Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … internal and external senior stakeholders. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem management ...

Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. Ready to lead and shape a critical enterprise data platform? Apply now. ...