1 to 25 of 51 Service Design Jobs in the South East

Role Overview We are looking for a Head of Service Design, a newly created role, to own our overall approach to service and experience design across our platforms, touchpoints and channels. Nest is the UKs largest workplace pension scheme with over 12 million customers and more than £55bn of assets under management. The Service Design team help support our two Product teams in member and B2B ensuring we create a customer centric approach to our product design and experience through all our channels and service offering. Working closely with our Heads of Product and our Brand team, our Service Design team will own and maintain our design principles and … ensure that our strategic delivery partner maintains alignment to our design standards. If you have a passion for customer experience and service design, we would love to hear from you! The minimum criteria for this role are: Proven experience leading service design or user experience function ideally within a regulated business or design agency More ❯

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our … security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures … that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre More ❯

IT Service Lead (18 Month FTC) Salary: £56,000 - £62,000 per Annum Location: Basingstoke 2x a Week Overview My client is seeking a Service Design Lead. This role would be responsible for ensuring that IT services, systems, and products are effectively transitioned from design into live operations. This role works closely with project teams, operational … teams, and business stakeholders to create service designs that are reliable, secure, maintainable, and aligned with organisational goals. Acting as the bridge between project delivery and ongoing operations, the role ensures new or updated services are fully operational from day one. Key Responsibilities Drive service design activities across multiple initiatives, from initial impact assessment to the development … of Service Design Packages and operational support models. Define and document operational requirements, including staffing, processes, technology, tooling, SLAs/OLAs, and reporting needs. Lead workshops with project teams, service owners, IT operations, and stakeholders to collaboratively develop the service support model. Ensure smooth handover to live/BAU teams with complete documentation, knowledge transfer, and More ❯

The IT Service Design & Introduction Manager will be responsible for overseeing the design and introduction of IT services within the financial services sector. This temporary role in London requires a detail-oriented professional with a strong understanding of technology and service management. Client Details The hiring company is a medium-sized organisation operating in the financial … services industry. Description Support the creation and execution of Service Design Packages (SDPs) for new or changed services. Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring) are defined, validated, and approved before go-live. Collaborate with delivery and technical teams to ensure services are resilient, scalable, and supportable from day one. Maintain traceability of design decisions to meet regulatory, compliance, and audit requirements. Contribute to the development and governance of Service Design & Introduction processes, templates, and workflows. Coordinate operational readiness activities including support documentation, escalation paths, and monitoring setup. Liaise with Technology, Risk, Compliance, and Business stakeholders to ensure service readiness. Identify opportunities for continuous improvement in service transition practices More ❯

Service Designer | Experience Design Team Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … take you in an exciting new direction. Come and join the new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Service Designer to be an essential part of one of the most high-impact teams in our organisation. This … deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service … Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to be fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure … application, and operational components. Ensure all aspects including people, third party, and budgets are factored into the service design for full, ongoing run capability. Collaborate with stakeholders to understand business needs and translate them into scalable, sustainable service solutions. Work closely with value stream leads, IT teams, and third-party vendors to define and document service More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service … Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to be fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure … application, and operational components. Ensure all aspects including people, third party, and budgets are factored into the service design for full, ongoing run capability. Collaborate with stakeholders to understand business needs and translate them into scalable, sustainable service solutions. Work closely with value stream leads, IT teams, and third-party vendors to define and document service More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary upto £55,000, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary upto £55,000, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

IT Service Design Lead Basingstoke – Hybrid 18 Month Fixed Term Contract - £56,000 - £62,000 We’re looking for an IT Service Design Lead to join a forward-thinking organisation focused on delivering digital and technology services. You’ll play a key part in ensuring that new IT systems and services are designed and transitioned smoothly … operations teams, helping shape how new solutions are delivered, supported, and maintained across the business. This is a great opportunity for someone who enjoys combining technical understanding with process design and stakeholder collaboration. You’ll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of More ❯

IT Service Design Lead Basingstoke - Hybrid 18 Month Fixed Term Contract - £56,000 - £62,000 We're looking for an IT Service Design Lead to join a forward-thinking organisation focused on delivering digital and technology services. You'll play a key part in ensuring that new IT systems and services are designed and transitioned smoothly … operations teams, helping shape how new solutions are delivered, supported, and maintained across the business. This is a great opportunity for someone who enjoys combining technical understanding with process design and stakeholder collaboration. You'll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of More ❯

Senior Service Designer Location: London preferred, Manchester considered Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up) Duration: 4 months Rate: (Inside IR35) Experience level: 4+ years in senior design roles Environment: Highly technical, working alongside data engineers and analysts Essential Skills Service Design Expertise Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments Strong ability to balance user needs with organisational goals Skilled in service mapping, blueprinting, and storyboarding to communicate design intent Confident in service prototyping and transforming concepts into tangible solutions Communication & Facilitation Excellent storytelling and communication skills … for diverse audiences Experienced in workshop design and facilitation , driving collaboration and consensus Strong capability in engaging with and understanding the needs of senior stakeholders Hands-on approach, working closely with interaction designers and delivery teams to realise service designs Technical Environment Strong technical literacy , comfortable working with engineers, analysts, and data professionals Background in or exposure to More ❯

deliver needs (the WHAT) from our B2B Proposition team and ensure we embed the Brand into our overall customer experience and product offering. The team is supported by a Service Design team who are there to ensure we create consistency of our experience across our touch points and support the work in both Member and B2B teams product … experience in a product management role in pensions or similarly regulated environment. Strong understanding of product ownership, digital transformation and regulation. Proven ability to lead cross-functional teams including design, product and technology. Experience working in an Agile environment with a user-centric approach. Knows the difference of and application of a product led vs project led mindset. Commercially … astute and able to show examples of business models, budget management Experience of design tools such as Figma, Adobe XD, Mira etc with design teams. Experience of product management tools – Jira, Trello or similar for backlog and sprint management. Don't worry if you think you don't have all the key skills, it might be worth taking More ❯

is the tech-powered creative hub within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change – our impact is evolving the way people live, bank, shop, work … and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.Underpinning it all is a treasure trove of technology, data and insights powered by Accenture’s global capabilities. YOUR ROLE As a … Product Designer within our Design & Digital Products team, your strategic thinking and creative application will excite and empower.Delivering meaningful impact to our customers and our clients, you will collaborate alongside Strategists, Content Designers, Service Designers and Developers to inform change for good – building new ways of seeing and experiencing the world through compelling digital solutions. Our team comes More ❯

Knowledge/Experience You will need: Ability to design complexity out of services Significant experience designing digital products and/or services and planning service design project engagements Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers Solid understanding of user research methods and practice, proven experience in … and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings Ability to analyse and visualise user journeys and service flows Ability to clearly and persuasively communicate designs as well as the evidence underpinning decisions Work collaboratively with multidisciplinary teams Ability to work quickly in an agile environment Have … a design related degree, or relevant industry experience Exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings Basic understanding of html and css Experience of introducing positive change into working practices, teams or organisations Leadership and excellent communication skills; clear ability to collaborate and build useful relationships *Applicants must More ❯

Infrastructure Security Service Delivery Lead 12 month contract Inside IR35 Hybrid - 1 day per week in Bracknell Our top retail client are looking for an Infrastructure Security Delivery Lead to join them on a 12 month contract basis. This role is needed to spearhead critical programmes across Security, Network, and Data Centre Services. This role is pivotal in delivering … Network Access (ZTNA) implementation and driving strategic infrastructure transformation. Key Responsibilities: Lead the delivery of a ZTNA VPN replacement project, ensuring performance, stability, and security across the enterprise. Govern service delivery across multiple vendors and managed service providers, ensuring alignment with SLAs, KPIs, and contractual obligations. Build and maintain strong relationships with internal stakeholders and external partners to … ensure seamless end-to-end delivery. Oversee service design and introduction, ensuring new solutions are operable, scalable, and aligned with cybersecurity and architectural standards. Manage operational and cost risks, ensuring infrastructure platforms remain secure, robust, and performant. Develop business cases and deployment plans for future ZTNA use cases, with a focus on long-term value and operational excellence. More ❯

IT Business Partner/Digital, Data & Technology We have an exciting opportunity for a Digital, Data & Technology Business Partner to join the organisations Technology Team, supporting innovation, service improvement, and digital transformation across the business. If youve also worked in the following roles, wed also like to hear from you: Digital Business Partner, IT Relationship Manager, Technology Change Partner … digital innovation and share best practice Stakeholder Engagement: Act as the primary contact for DDaT, enabling communication between senior leaders and the technology team Strategic Planning: Identify opportunities for service improvement and align them with the organisations digital and technology strategy Project Commissioning: Evaluate business requirements and prioritise development requests within the annual planning framework Service Management: Act … as an account manager for service delivery, ensuring performance meets agreed service levels Data & Intelligence: Support data-driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and external customers More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to … business needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to More ❯

the Technical Architect, your role will include; · Act as the technical authority for systems and services. · Define and evolve architectures that balance customer needs, architecture principles, and secure-by-design standards. · Contribute to divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. · Lead technical reviews, trade-off studies, and risk assessments for major design decisions. · Mentor and coach Technical Architects and Engineers, raising capability across the community. · Support business winning, including technical design, bids, and proposal development. · Champion best practice, reuse, and model-based design approaches across the architecture community. About You: As a Technical Architect, your skills and experience will include; · Extensive technical expertise with a proven track record of … influence technical strategy and act as a recognised authority within your domain. · Strong communication skills with the ability to engage effectively with senior stakeholders. · Proven experience in system and service architecture in a domain (infrastructure, applications, data, networking, cloud) · Knowledge of architecture frameworks (e.g. TOGAF, MODAF, NAF) · Advanced understanding of secure system design principles and cyber security standards More ❯

you will do as a Technical Architect · Act as the technical authority for systems and services. · Define and evolve architectures that balance customer needs, architecture principles, and secure-by-design standards. · Contribute to divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. · Lead technical reviews, trade-off studies, and risk assessments for major design … decisions. · Mentor and coach Technical Architects and Engineers, raising capability across the community. · Represent client at senior customer forums, technical boards, and industry events. · Support business winning, including technical design, bids, and proposal development. · Champion best practice, reuse, and model-based design approaches across the architecture community. What you’ll bring · Extensive technical expertise with a proven track … act as a recognised authority within your domain. · Strong communication skills with the ability to engage effectively with senior stakeholders. Core areas (must have): · Proven experience in system and service architecture in a domain (infrastructure, applications, data, networking, cloud) · Knowledge of architecture frameworks (e.g. TOGAF, MODAF, NAF) · Advanced understanding of secure system design principles and cyber security standards More ❯

You'll Do Serve as the technical authority across systems and services, ensuring robust, secure, and scalable solutions. Define and evolve architectures aligned with business objectives and secure-by-design principles. Contribute to strategic roadmaps, spotting opportunities for innovation and technology insertion. Lead technical reviews, trade-off analyses, and risk assessments for critical design decisions. Mentor and coach … Represent the organisation at senior customer forums, technical boards, and industry events. Support business development, contributing to technical designs, bids, and proposals. Champion best practice, reuse, and model-based design approaches within the architecture community. What You'll Bring Proven experience in system and service architecture (infrastructure, applications, data, networking, or cloud). Strong understanding of secure system … design principles and cyber security standards. Familiarity with architecture frameworks such as TOGAF, MODAF, or NAF. Experience delivering within Agile or SAFe environments. The ability to influence strategy, guide technical direction, and mentor others. Excellent communication skills with confidence engaging senior stakeholders. Desirable Industry certifications (TOGAF, ArchiMate) or vendor certifications (AWS, Azure, Cisco, VMware). Experience contributing to enterprise More ❯

You'll Do Serve as the technical authority across systems and services, ensuring robust, secure, and scalable solutions. Define and evolve architectures aligned with business objectives and secure-by-design principles. Contribute to strategic roadmaps, spotting opportunities for innovation and technology insertion. Lead technical reviews, trade-off analyses, and risk assessments for critical design decisions. Mentor and coach … Represent the organisation at senior customer forums, technical boards, and industry events. Support business development, contributing to technical designs, bids, and proposals. Champion best practice, reuse, and model-based design approaches within the architecture community. What You'll Bring Proven experience in system and service architecture (infrastructure, applications, data, networking, or cloud). Strong understanding of secure system … design principles and cyber security standards. Familiarity with architecture frameworks such as TOGAF, MODAF, or NAF. Experience delivering within Agile or SAFe environments. The ability to influence strategy, guide technical direction, and mentor others. Excellent communication skills with confidence engaging senior stakeholders. Desirable Industry certifications (TOGAF, ArchiMate) or vendor certifications (AWS, Azure, Cisco, VMware). Experience contributing to enterprise More ❯

if you might not have experience in all the below. The most important skill is a good attitude and willingness to learn. Act as the technical authority for solution design across large-scale or multi-project programmes. Define and evolve architectures that balance customer needs, enterprise principles, and secure-by-design standards. Contribute to divisional and line-of … business roadmaps, identifying opportunities for technology insertion and innovation. Lead technical reviews, trade-off studies, and risk assessments for major design decisions. Mentor and coach Solutions Architects and Engineers, raising capability across the community. Represent our client at senior customer forums, technical boards, and industry events. Support business winning, including solution strategy, bids, and proposal development. Champion best practice … reuse, and model-based design approaches across the architecture community. What you'll bring Extensive technical expertise with a proven track record of designing secure, integrated solutions. Ability to influence technical strategy and act as a recognised authority within your domain. Strong communication skills with the ability to engage effectively with senior stakeholders. Core areas (must have): Proven experience More ❯

days holiday + 8% pension + private healthcare Our trusted client, a leading financial services organisation, is hiring a Disaster Recovery Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate. This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant … enabling rapid and effective response to disruption as the business continues its global digital transformation journey. You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test Disaster Recovery and IT Continuity plans aligned to business needs and … regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance with More ❯

function which is aiming to deliver this. Our field sales organisation is customer focused, mobile and tech enabled. Our customer hubs and sales operations aim for excellence in customer service and reduced admin operations, as we move to a data driven culture and bring new digital technologies. Our commercial and marketing teams are striving to deliver world class commercially … with customers Determining and sharing GB commercial needs with product owners and other BPT business partners to ensure they are included in the product roadmap Collaborating with solutions and service teams to provide guidance on priorities, understanding status, removing impediments Defining a new business process to make our ways of working more efficient and customer centric Influencing the business … to a business with Big Data, bots, AI or IoT Skills/Experience we're looking for: Worked in or closely to a commercial organisation Understanding and passion for service design and customer experience Understanding of project management and agile practices Working on sales, data or change related projects and initiatives. Understanding of a mobile sales force Defining More ❯